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Opiniones de DealerPeak CRM Center

Sobre DealerPeak CRM Center

Ayuda a los concesionarios a prosperar en la era digital brindando la tecnología que necesitan para servir a sus clientes con eficiencia.

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Puntos a favor:

Easy to navigate menu for all involved with daily.

Contras:

Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.

Valoraciones de DealerPeak CRM Center

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,5
Funcionalidades
4,5
Relación calidad-precio
4,6

Probabilidad de recomendación

8,6/10

DealerPeak CRM Center tiene una valoración global de 4,5 estrellas sobre 5 según las 11 opiniones de usuarios de Capterra.

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Filtrar opiniones (11)

Martin
Martin
GM en EE. UU.
Usuario de Linkedin verificado
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Tech Service!

5,0 hace 3 años

Comentarios: Who to spend money with in advertising.....easy to see results

Puntos a favor:

Easy to navigate menu for all involved with daily

Contras:

Been pretty solid for us. Hard to find faults

Respuesta de DealerPeak

hace 3 años

Martin, thanks for the feedback and we are always willing to serve our clients

Paul
Internet Director en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Woody's review

5,0 hace 3 años

Comentarios: follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also during the pandemic being able to send weekly email campaign's to our customer base has been priceless

Puntos a favor:

definitely the texting features and the product is not only easy to use but easy to train new employees as well on it

Contras:

it duplicates overdue tasks over and over

Respuesta de DealerPeak

hace 3 años

Thanks, Paul, we are extremely grateful for the review

Allison
Marketing/IT Director en EE. UU.
Usuario de Linkedin verificado
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Horrible Support & Behind The Time

1,0 hace 5 años

Comentarios: We cancelled with DealerPeak and the whole process was enough to give this negative review and tell EVERYONE we know in the industry to steer clear of this software, especially when there are so many better options out there with a similar price tag, not to mention, less headaches!

Puntos a favor:

The dashboard is easy to navigate and most employees can learn the back end fairly quickly.

Contras:

The CRM is not innovative with its templates, reporting, mobile app and much more. It seems the software has not changed much, if at all in many years, making them low on the totem pole for the most technologically advanced CRM software. Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.

Matthew
General Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Lustine CDJR General Manager Review

5,0 hace 3 años

Comentarios: Experience has been great. Training has been solid. Responsiveness stellar.

Puntos a favor:

The ability to text sms. from the App and desktop, as well as send videos through the APP provides a great advantage for the time being.

Contras:

The software is great. I would like the ability to record one video I can send to customers I designate vs. having to record a new video for every customer every time.

Respuesta de DealerPeak

hace 3 años

Matthew we appreciate the feedback

Amber
Internet Director en EE. UU.
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Love it!

5,0 hace 3 años

Puntos a favor:

EASY TO USE AND SUPPORT TEAM IS AMAZING!

Contras:

There is a lot to learn at first, but once you get the hang of it; it is really easy!

Respuesta de DealerPeak

hace 3 años

Amber, we appreciate the feedback

mckenzie
bd manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

footh auto sales review

4,0 hace 3 años

Comentarios: Over all experience is great. I do not know if we would sign on again, due to how small our dealership is. It is just myself, a finance manager , and a salesman. It is only the salesman and myself using this system. Dealerpeak has been super super helpful with keep tabs on customers and employee.

Puntos a favor:

I love being able to track and record all calls. I also really like the Dealerpeak support team. Always quick to respond. Especially [SENSITIVE CONTENT] He was very helpful and always checked in to make sure we do not need anything

Contras:

I wish the program was simplified more. I wish there was not multiple options to do one thing.

Respuesta de DealerPeak

hace 3 años

McKenzie, thank you for your review and valued input. We take note of every item good and not. We will take your suggestions to the team and see what can be done in the near future.

Beth
HR/Marketing Director en EE. UU.
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Dealerpeak is the BEST

5,0 hace 3 años

Comentarios: We have had a great experience with DealerPeak. The Software is advanced and easy to use and the team has always been wonderful to us!

Puntos a favor:

I love the ease of use of the product. Its easy to train on, and its also easy to navigate!

Contras:

There is nothing that I like least. I like the entire software

Respuesta de DealerPeak

hace 3 años

Thanks, Beth, we are extremely grateful for the review

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product

5,0 hace 6 años

Puntos a favor:

7 years of partnership... They get the business... Their complete website crm decking automation and reporting is on a entreprize platform allows for multi roof cross selling under one customer profile... Awesome product

Contras:

The service product need a little work. I would love it to follow the Repair Order through the work flow and automatically update status

Hillary
Business Development Manager en EE. UU.
Automoción, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Software Great Support Team

5,0 hace 3 años

Comentarios: Best experience I have ever had with a CRM.

Puntos a favor:

It is user friendly, has tons of valuable information and the support team is always more than happy to help!

Contras:

There is not a thing I can think of in regards to this software that I would consider a con.

Respuesta de DealerPeak

hace 3 años

Hillary, thank you for your feedback, we always appreciate input from our valued dealers.

Travis
Vice President/General Manager en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Bleecker Automotive Group

5,0 hace 3 años

Comentarios: We have seen a great uptick in customer retention and satisfaction since we have used this software.

Puntos a favor:

This software from the beginning has been such a value. Their customer service and training has always been there for us and everyone is assessable.

Contras:

Nothing we didn’t like about DealerPeak.

Respuesta de DealerPeak

hace 3 años

Travis, we appreciate the feedback

Krista
Business Development Coordinator en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

[SENSITIVE CONTENT] is greatest customer service! :)

5,0 hace 3 años

Comentarios: great customer support - when I call they are always helpful

Puntos a favor:

very easy to use. great customer support - when I call they are always helpful

Contras:

more features on the app - erase my notes - sometimes I pout in the wrong note on the wrong lead - then I have to make another note saying - ignore last not lol