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Sobre TM3

TM3 combina la potencia y seguridad del software de escritorio con la flexibilidad de una solución en la nube. Valorado por más de 10 000 profesionales.

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Filtrar opiniones (83)

Rick L.
Rick L.
Director en RU
Usuario de Linkedin verificado
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Core to our clinic operations - couldn't run the clinics without it.

5 hace 5 meses

Comentarios: Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We have also had issues with there being no support 'out of hours' such as weekends and bank holidays. One bank holiday the servers crashed and the system was unavailable until they reopened on Tue to reboot the servers. The customer support has become an increasing concern and would be the only reason we would look to change suppliers.

Puntos a favor:

We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, particularly multi-location clinics, with high volumes of staff and insurance referrals. We have over 20,000 patients on our data base and it runs seamlessly.

Contras:

There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, only they will pass it to the development team but then nothing.

Colm W.
Chartered Physiotherapist en Irlanda
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

TM3 East Galway Physiotherapy

4 hace 4 meses

Comentarios: TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments.

Puntos a favor:

Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings. Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus. The waiting list system has provided flexibility of clients to choose their own appointment times.

Contras:

Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners. Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue.

Dell H.
Physiotherapist en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Overall a fairly good clinical system that is quickly being outdated by recent software out there!!!

3 hace 5 meses

Comentarios: Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3.
To request updates to things we are told that that info will be given as a request to the developing team, but you know that is a way of saying this will not happen from experience.

Puntos a favor:

Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really good.

Contras:

Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and loses some of the great functions the desktop version has. For example, allowing you to read a communication and make changes to it if required before it is sent. The online booking system states "prices from" giving the lowest price of a group session to the client, when they request a £25 session as it states this prices from, this could lead to patient complaints for false advertising. The telephony help has been offline for way too long, as a business I managed to set up an internet phone system very easily to use when home working, I have no idea why TM3 did not provide this? The system crashes regularly. When updates occur or support sometimes need to do something with the system if it crashes, they forget to upload word again to open documents and you have to call back to get this working again. If a patient enters via a group with authorised sessions, but then sees us privately for an alternative issue, and then sometimes has a second authority for a different body part, it is impossible to know on the system session dates what ones were for a private and group session. I have been requesting that these should have a colour coded way to separate them for years but nothing ahs changed.

Donal O.
Osteopath en RU
Hospital y atención sanitaria, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Vital to operations

5 hace 2 años

Puntos a favor:

The online diary with booking and automatic reminders and confirmations save me a lot of admin time. Frees my time up to spend with patients rather than answering phones etc. The ability to edit a large amounts of the templates for case histories and treatments.

Contras:

I miss a lot of the 1 touch features of TM2. It really does save a lot of time. I also wish that the highlighter button floated up and down with the notes. In a long first patient appointment there can be a lot of scrolling up and down to select and deselect the highlighter tool.

Respuesta Blue Zinc IT

hace 2 años

Hi Donal, Thanks very much for the great feedback. Great to hear TM3 is so vital to your business! We have started to improve features which some of the smaller features in TM3 that they enjoyed in TM2. I'm happy to say the highlighter scroll will be adjusted in the next release!

Jill D.
Practice Principle en RU
Práctica médica, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mill Hill Physio

5 hace 5 meses

Comentarios: Used since 2012 initially in my chain of clinics Physio in the city and now in my own practice

Puntos a favor:

Ease of use and response of technical staff when I need help

Contras:

Nothing it serves my practice well if I need any features they can sort it out for me

Lesley K.
Partner in practice en RU
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SPEAR physiotherapy

4 hace 4 meses

Puntos a favor:

It’s easy to use snd does allow us to invoice all insurance companies in an efficient way.

Contras:

It’s very expensive. Customer care snd communication is variable

Perneet C.
Practice Manager en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very good and lots of useful features

4 hace 4 meses

Puntos a favor:

Brandable booking website and online payment features

Contras:

report glitches and lack of phone support in recent months

Paul L.
Nurse Consultant en RU
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

The Keep Clinic

4 hace 5 meses

Comentarios: Satisfactory. Transition across from PPs was well supported, but data migration was poor, so there was a need for much replication initially. We are a relatively new business, so the system and data is helping to shape and decide direction, and analysing activity has been a real boon. We are growing to appreciate TM3 as our knowledge of the system grows.

Puntos a favor:

The activity analysis and reports. Making appointments. Registering new patients.

Contras:

Difficult for me to distinguish activity in multiple clinics at a quick glance when viewing the daily calendar. Moving between multiple patient's clinical details. Viewing attached clinical files and documents need to download and view adding additional steps.

Sarah C.
Accounts Receivable and Insurance Manager en RU
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Accounts Receivable perspective

3 hace 4 meses

Comentarios: The system works well, though relies heavily on bespoke reports to get the information needed from accounts out of it. But once you get the reports set up seems to work fine.

Puntos a favor:

Patient facing is brilliant. Patients can pay and book online. Stripe integration is brilliant. Customer Service is amazing, any issues gets solved in a timely manor.

Contras:

The classes aren't reported on very well in the standard reports but we were able to get Bespoke reports made. can't see what classes are attached to packages so need a bespoke report for that. The lock accounts isn't good as you can still back date payments after the system is locked so that defeats the point. Invoicing is good. Healthcode integration works but you need a bespoke report to check any invoices not picked up by Healthcode. The dashboard isn't editable so you can only see what TM3 want you do see. Credit notes don't pick up the same ledger code as the appointment it just picks up nothing. They said they integrated with Xero but do not as have to create a bespoke report to download, pivot and then upload into Xero. Reports keep breaking but they do fix them quite quick once you flag.

Karen B.
Karen B.
Accounts Admin en RU
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to Use and Operate Accurately

5 hace 5 meses

Comentarios: Anytime I've encountered a problem, the TM3 support team have been amazing. I would recommend this software to others and rate the customer service as exceptional

Puntos a favor:

I like the fact that I can record everything related to a customer accurately and with ease

Contras:

Sometimes it does have glitches but the Customer Service Team are amazing and are able to fix things with ease

Mella B.
Salon owner en Irlanda
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Tm3 for beauty salons

5 hace 5 meses

Puntos a favor:

The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent. During the recent lockdown I was able to avail of the account hibernation - this kept my data safe while the business was closed. Knowing that my clients information is safe and secure is most important. Tm3 is so easy to use - even for me who is not technically minded! I look forward to having the system for many more years to come.

Contras:

There is nothing I would change about the software I’ve got. It was specially designed for my beauty business.

Jennifer C.
Physio director en RU
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Experiences

4 hace 5 meses

Comentarios: Very positive generally
Been using it for 10+ years and moved up through the versions
Tech team really helpful
Have recommended and its been taken up by 3 other users recently and was told I would get a discount but that has not happened!

Puntos a favor:

Diary management Case notes Bespoke reports Fantastic support from tech team although responses have been badly affected by Covid

Contras:

No signature on bespoke emails No area for frequently used attachments to be stored Happy to use IM but tel should be re-installed as response times can be slow and then messages are cut off if we don't respond within a certain time frame but when in clinic this can't always be done Text costs

Hannah W.
Managing Director & Principal Osteopath en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Does everything we need

5 hace 4 meses

Comentarios: Things have definitely improved over the years and we have a good relationship with their support team who are always helpful and resolve any issues we have quickly for us. It’s reliable and we are never left without the software now that it is cloud-based.

Puntos a favor:

I will be honest, we have been with TM3, or what was Tm2 for more than a decade and twice during that period we have been frustrated and investigated other providers. However we keep returning because nothing else has the same functionality and particularly for insurance billing management.

Contras:

Inability to capture Proms however I believe this has now been added and we are investigating.

Maura M.
Marketer en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

TM3 Connect

5 hace 4 meses

Puntos a favor:

Connect has helped us to attract more patients to our practice through the online bookings. It’s also helped us to reduce the admin load through the automated forms and client portal.

Contras:

Support response times can be a little slow during critical times.

Sara B.
Sports Massage Therapist en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very useable but clunky

4 hace 5 meses

Comentarios: Never having used any other patient management software it’s hard to compare however I can say the step up from TM2 is HUGE!
Once learnt how to use it, where everything is and what it does the system is very functional. Clunky at times and often the simple and easiest things can’t be done but but overall a vast improvement from a paper diary and handwritten notes.

Puntos a favor:

One stop shop for a patient management system. Easy to use patient/practitioner diary and booking system. Patient clinical notes have been essential in our multi location clinic even thought they are clunky.

Contras:

Software is clunky to use. Not particularly logical for less technologically advanced people which are often the physios. Multiple very simple requests have been “passed onto the development team” over the last year, many things makes you wonder if the product was even tested before it was launched. Too many “work arounds”, for the cost of the product you would expect it to work not have to “work around” the problem.

Lynley B.
Practice Manager en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Honest Review :)

5 hace 5 meses

Comentarios: There are some great features, from reminders to the ability to send forms, to setting up and billing for classes. This is enabling our business expansion to progress smoothly and has allowed us to adapt to the challenges of operating throughout the Covid pandemic

Puntos a favor:

The set up is really quite easy. There is plenty of help available and plenty of tutorials for things you are unsure of.

Contras:

When additions / suggestions are made, there doesnt seem to be any progress often and not follow up procedure other than us chasing / enquiring. It is pretty expensive in terms of licencing. Also, the classes features are fab when you upgrade to Connect but despite the cost of the upgrade, there's a further charge per class. I understand why the PAYG system is in place, it just adds to an already expensive system, especially when alot of the Connect features are not used

Jonathan S.
Clinical Director en RU
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Practice changing software

4 hace 2 años

Comentarios: Tm3 has helped improve our productivity and professional look wouldn’t be with out it now

Puntos a favor:

The software makes clinic management easy, Invoicing is simple clinic notes are user friendly and the patient reminders have almost eradicated dnas

Contras:

The web version doesn’t do everything the desktop does

Gillian N.
Senior Physiotherapist en RU
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good easy to use software on the go

4 hace 4 meses

Comentarios: More productive as can work while my kids are at sport etc but it needs to be adapted to using with smaller screens too and a few things need adding IMO. But overall really good.

Puntos a favor:

Doing notes out and about on my tablet, being able to access notes anywhere.

Contras:

There needs to be an icon next to each patient's name which shows a locked or unlocked symbol to reflect whether the notes for that patient have been completed. PLEEEEEEEEASE!!!!! It is painful having to go back at the end of the day through each patient to see who needs completing. There is also (to my knowledge) no way of making font stand out - ie highlighting only short sentences or changing font colour. This makes it hard to scroll through notes and see important events.

Sonja B.
Director en RU
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not recommended for smaller Independent Clinics

3 hace 4 meses

Comentarios: This system used to be a leader across the medical practice management industry but the package is now probably better suited to large organisations coordinating information across multiple departments rather than the needs of an independent practice.

Puntos a favor:

There are very few pros to TM3 when you consider the competition for SMEs. The medical insurance billing system is the only benefit that comes to mind as it is well integrated.

Contras:

Where to start? The interface is not intuitive or engaging making administration even more of a chore. Not being able to look back on patient's previous notes easily when they attend for follow up, the whole system is clunky and suffers from having had additional functions bolted on to the original software over the years. You repeatedly have to close one screen and open another rather than having the concurrent information on one screen. Customer support is charged for and is hard to get any response to arrange. Training quality is hugely disappointing, delivered from a script and not lead by anyone with practice based training, just software training. So for example the specific data that is used for KPI reports was only superficial explained as how the software used is not a function of the trainers, the help pages on the website are out of date etc etc. Having been customers for nearly 10 years the competition from other practice management suppliers has caught up and thoroughly overtaken them. Needless to say our team of 6 have just moved to an Australian competitor more suited to our size of clinic and it is costing 70% less per month.

Damon N.
Clinical Director en RU
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great product

5 hace 2 años

Comentarios: Tm3 has made holing and keeping track of invoices so much easier than previous management systems

Puntos a favor:

User interface easy to understand and logical. There's not really anything we have found it can't do. It has made our admin so much easier. We wouldn't be without it.

Contras:

Occasionally updates cause small teething problems in some areas.

Respuesta Blue Zinc IT

hace 2 años

Hi Damon, Thank you for your amazing feedback. As we are continue to innovate a small number of issues can arise upon a new release. Most times you'll never know about our successful releases (as they are so seamless). We learn from every release and work on improving deployment to ensure minimal impact.

Natalie N.
Chiropractor en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Brilliant easy software

4 hace 2 años

Puntos a favor:

Straight forward logical system. And great access from mobile devices which is invaluable

Contras:

Linking insurance processes to the account with health code

Suzanne G.
Practice manager en RU
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

pros and cons of TM3 after one month of use

4 hace 2 años

Comentarios: Solving: no longer require paper notes. Paper notes could be inadvertently destroyed. Paper notes are sometime difficult to read. So far it is working well albeit with the above cons. All issues have been addressed to Blue-Zinc. Some are being addressed. Some are not.

Puntos a favor:

Clients notes stored safely online - shouldn't get lost. All clinicians can read all other clinicians notes. No hand written scrawl to decipher. All clinician diaries visible to all. Everything stored in one place. Available on all computers.

Contras:

Currently no GDPR certification although they indicate they are compliant. No diary app for phones. Doesn't have the option to put clients first name first in the appointments field. Scanned documents can only be viewed by downloading onto device. Full calendar does not stay pinned even after pinning in place! Appointment notes currently collapsed and only showing current report rather than showing all treatment reports when you go to a case. Client tracking reports - shows every appointment for each client rather than just the one that has' no future appointment'. Date of birth jumping back to blank or to 30/12/1899 when trying to update!

Rayna M.
Practice Manager en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

TM3 Fantastic system - Admin dream

5 hace 4 meses

Comentarios: Love the simplicity and the layout. The ability to run and utilise both web and desktop is key. Desktop being that more simplistic when running finance and some other reports. Fantastic system. It works for us and not the other way around.

Puntos a favor:

Quick and simple to use and to train new staff. With 2gether being an excellent tool for tips and updates.

Contras:

Would like the ability to create my own 1 off reports that fit my business without incurring additional costs.

Nagina K.
Head Podiatrist en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

To grow and secure your business its a must-have

5 hace 5 meses

Puntos a favor:

TM3 is as easy to use as any MS product but has a pleasing depth that rewards you for looking further. There's a huge amount of flexibility and scalability here - so much so that we've based our business around it's features.

Contras:

It needs to be able to integrate with hosted sites such as Wix. A single system for patient records that allows full booking, customer interaction and data collection is not impossible but only if it can integrate with the existing client website

Russ K.
Podiatrist en RU
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simplicity

5 hace 2 años

Comentarios: Live link between diary from clinic,admin and home visits
Also online booking generates more bookings

Puntos a favor:

The accessibility and ease of use is fantastic whether in clinic or home visits

Contras:

Not being able to scan documents directly into records (like you could in TM2)

Respuesta Blue Zinc IT

hace 2 años

Hi Russ, Thanks for your feedback. At present uploading a scanned document into TM3 is a little different to that of TM2. However, we are working on some functions to make clinics truly paperless. This may actually mean you forego the need for scanning altogether! We'll keep you posted!