--- description: ¿Qué piensan los usuarios de GuestXM? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de GuestXM gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GuestXM - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para gestionar la reputación](/directory/30750/reputation-management/software) > [GuestXM](/software/189329/online-reputation-management) # GuestXM Canonical: https://www.capterra.com.ar/software/189329/online-reputation-management Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/189329/online-reputation-management?page=2) > AreTheyHappy ayuda a las cadenas de restaurantes y empresas de hostelería con múltiples ubicaciones a llevar la experiencia del cliente al siguiente nivel. > > Veredicto: 15 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa GuestXM? Las cadenas de restaurantes y empresas de hostelería usan AreTheyHappy para aumentar el conocimiento de la marca y los ingresos, supervisar la experiencia del cliente, analizar los impulsores de elección y coordinarse mejor internamente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 15 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Black Box Intelligence ## Contexto comercial - **Precio de partida**: EUR 49,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, iPhone (móvil) - **Idiomas admitidos**: inglés, neerlandés - **Países disponibles**: Alemania, Australia, Brasil, Bélgica, Canadá, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Finlandia, Irlanda, México, Países Bajos, Portugal, Reino Unido, Suecia ## Funcionalidades - Alertas y notificaciones - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis visual - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Formularios personalizables - Gestión de campañas - Gestión de comentarios - Gestión de contenidos - Gestión de cuentas - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de la reputación - Gestión de los comentarios negativos - Gestión de proyectos - Gestión de respuestas - Gestión de tareas - Herramientas de colaboración - Informes personalizables - Integración de redes sociales - Modelos personalizables - Métricas de rendimiento - NPS para clientes - Notificación de reseña de usuario - Panel de actividades - Panel de comunicaciones - Participación del cliente - Programación de publicaciones - Real-Time Notifications - Recopilación de datos multicanal - Resultado de salud - Review Sharing - Seguimiento de la participación - Seguimiento de marcas - Solicitud de reseña de usuario - Supervisión de quejas - Supervisión de reseñas - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 9) - Formitable - Google My Business Review Manager - Instagram - Meta for Business - Microsoft Outlook - Online Takeaway & Delivery - Tablemanager - Twitter/X - Zomato for Business ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Herramientas para gestionar la reputación](https://www.capterra.com.ar/directory/30750/reputation-management/software) ## Categorías relacionadas - [Herramientas para gestionar la reputación](https://www.capterra.com.ar/directory/30750/reputation-management/software) - [Software de gestión de experiencia del cliente](https://www.capterra.com.ar/directory/30671/customer-experience/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.com.ar/directory/30541/customer-satisfaction/software) - [Software para restaurantes](https://www.capterra.com.ar/directory/20026/restaurant-management/software) - [Herramientas para gestionar redes sociales](https://www.capterra.com.ar/directory/30939/social-media-management/software) ## Alternativas 1. [Birdeye](https://www.capterra.com.ar/software/152997/birdeye) — 4.7/5 (702 reviews) 2. [monday.com](https://www.capterra.com.ar/software/147657/monday-com) — 4.6/5 (5726 reviews) 3. [NiceJob](https://www.capterra.com.ar/software/142037/nicejob) — 4.9/5 (202 reviews) 4. [Yotpo](https://www.capterra.com.ar/software/144389/yotpo) — 4.5/5 (375 reviews) 5. [ReviewTrackers](https://www.capterra.com.ar/software/140801/reviewtrackers) — 4.7/5 (172 reviews) ## Opiniones ### "ATH is a fantastic tool to help listen to and understand customers in an increasingly online world\!" — 5.0/5 > **Tobi** | *19 de abril de 2021* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook \& more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology > > **Puntos en contra**: there is genuinely nothing to list here, ATH does exactly what it says it does really well > > AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook \& more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights \& trends we can act on. And last but not least, a massive thank you to ATH’s \[SENSITIVE CONTENT HIDDEN\] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world\! ----- ### "Experience Are They Happy" — 5.0/5 > **Nathalie** | *26 de agosto de 2021* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved. > > **Puntos en contra**: Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it. > > As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it. ----- ### "ATH does what we need" — 4.0/5 > **Nico** | *3 de mayo de 2021* | Hostelería | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.  Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released. > > **Puntos en contra**: G-mail integration would make it complete > > From day 1 we have been happy with ATH. They have a personal approach and are very proactive. ----- ### "AreTheyHappy will make your life much easier\!" — 5.0/5 > **Heather** | *4 de julio de 2021* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy\! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]\!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on. > > **Puntos en contra**: There are no cons to using AreTheyHappy\! ----- ### "Great system, easily usuable for improving your operations and guest experience." — 5.0/5 > **Kick** | *4 de mayo de 2021* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone. > > **Puntos en contra**: Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features). > > We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/189329/online-reputation-management?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/189329/online-reputation-management) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados