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Sobre Gomocha

Mejora la gestión de servicios externos con Gomocha: Seguimiento en tiempo real, distribución eficiente y mayor satisfacción del cliente.

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Puntos a favor:

Scheduling Agenda and easy to interface configuration.

Contras:

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply.

Valoraciones de Gomocha

Evaluación media

Facilidad de uso
3,7
Atención al cliente
3,3
Funcionalidades
3,7
Relación calidad-precio
3,6

Probabilidad de recomendación

6,2/10

Gomocha tiene una valoración global de 3,4 estrellas sobre 5 según las 20 opiniones de usuarios de Capterra.

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Filtrar opiniones (20)

Martin
Operations manager en Países Bajos
Animación, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Easy to use filed service application

5,0 hace 3 años

Comentarios: A lot of knowledge on the system and friendly support.

Puntos a favor:

Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.

Contras:

Registering the used measuring equipment.

Respuesta de Gomocha

hace 3 años

Martin, Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality.

Marco
Marco
Subject Matter Expert Service en Países Bajos
Usuario de Linkedin verificado
Materiales de construcción, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best value for money

4,0 hace 4 años

Comentarios: FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.

Puntos a favor:

The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.

Contras:

It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).

Respuesta de Gomocha

hace 4 años

Dear Valued Customer, Thank you for your review and for taking the time to share your feedback with Gomocha. One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.

Henk
Tactical Services planner en Países Bajos
Producción de alimentos, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gomocha still needs a lot of work

1,0 hace 10 meses

Puntos a favor:

I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.

Contras:

the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.

Respuesta de Gomocha

hace 10 meses

Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around.

Boris
Service Manager en Alemania
Suministros y equipo para empresas, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Tool ,supports our service needs perfectly!

4,0 hace 11 meses

Comentarios: We use it on daily base and the service team is happy of features that makes their field life easier.

Puntos a favor:

We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.

Contras:

Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.

Respuesta de Gomocha

hace 10 meses

Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha!

Allan
Business Application Specialist en Dinamarca
Automatización industrial, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A good alternative to the big ones

4,0 hace 10 meses

Puntos a favor:

FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.

Contras:

The time it takes for new innovations to be pushed through.

Respuesta de Gomocha

hace 10 meses

Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!

Peter
Tactisch Service Planner en Países Bajos
Alimentación y bebidas, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Unstable

1,0 hace 11 meses

Comentarios: Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued.

Puntos a favor:

Flexible system with many possibilities and easy to change by a user/administrator.

Contras:

It's very unstable. A lot of malfunctions and we never know when it will be solved.

Respuesta de Gomocha

hace 10 meses

Hi Peter, We're sorry to hear you aren't having a good experience with Gomocha. I've relayed the issue to the appropriate department, and our team is working on a solution. We work hard to make sure our customers love our product, so thank you for bringing this situation to light.

Joy
IT Advisor en EE. UU.
Servicios, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FMP360 Review

3,0 hace 3 años

Puntos a favor:

The application is highly configurable, configurations are quick and easy to deploy. And since our back end application where FMP is connected to is also a Gomocha product, it is easier to send the data to and from FMP360. Gomocha's expertise on the back end product it is easier for us to discuss new requirements.

Contras:

Due to its highly configurable functionality performance maybe impacted specially on Home Dashboard page so have to be very careful in adding filters. Map functionalities could be improved like be able to assign orders on the map.

Respuesta de Gomocha

hace 3 años

Joy, Thank you for your feedback. We will take our map functionalities to be improved into consideration and work on better ways to be able to assign orders on the map.

Armand
Teamleader Servicedesk en Países Bajos
Impresión, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A highly configurable piece of software

4,0 hace 3 años

Comentarios: Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional

Puntos a favor:

It's highly configurable to the extend that it's almost too configurable, but it gives many options. Everyone can create a view in the software that allows them to view what they need to see to make the best of their work. It's highty adaptable.

Contras:

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply. We ware working on the cloud platform and sometimes experience some lagging when trying to search an asset or refresh the plannersboard.

Respuesta de Gomocha

hace 3 años

Armand, Thank you for your lovely review and feedback. We are so glad to hear that you appreciate our highly configurable platform. We will continue to work on improvements for better functionality with configurability and planning boards.

Mahesh
Firstline IT Support en Países Bajos
Ingeniería civil, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It works great but sometimes contains bugs

4,0 hace 10 meses

Comentarios: I am overall content with Gomocha

Puntos a favor:

The easy to use interface and the convinient planning options.

Contras:

It can have a lot of issues. Especially when you have last minute changes or bad internet connection.

Respuesta de Gomocha

hace 10 meses

Hi Mahesh, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!

Usuario verificado
Usuario de Linkedin verificado
Petróleo y energía, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great platform to configure specific maintenance apps

4,0 hace 3 años

Comentarios: FMP360 helps the technicians to locate the valves that need to be serviced, perform the right maintenance, and provide feedback on the maintenance performed to the supervisors/work preparers.

Puntos a favor:

FMP360 is an excellent tool to configure specific maintenance apps which are easy for the technicians to use. The apps help the technicians to locate and execute their maintenance tasks efficiently. I like that FMP360 can be configured easily to the specific wishes of the company unlike large CMMS software.

Contras:

Currently we FMP360 as standalone software. Integration with our CMMS SAP could be an improvement.

Bjorn
ITO en Bélgica
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A Review

2,0 hace 3 años

Comentarios: Not happy, also don't hear good feedback from the technicians. But since this is a business decission we have no choice.

Puntos a favor:

I like it that your contacts try to assist you.

Contras:

What I hate is that it's not user friendly but mostly that the bugs are many times only fixed with the next release. And that release sometimes causes new issues.

Respuesta de Gomocha

hace 3 años

Bjorn, we are sorry to hear that you aren't happy with our platform. We strive to fix bugs in a timely manner. We will take your feedback into consideration and work on ways to shorten the fix cycle times as well as ensuring new releases continue to strengthen your way of working, and not having you take a step backwards.

Johan
Service Coordinator en Países Bajos
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gomocha is gebruiksvriendelijk. Support is ondermaats

4,0 hace 10 meses

Puntos a favor:

Planomgeving is overzichtelijk en gebruiksvriendelijk

Contras:

Support op onze planning verloopt zeer, zeer moeizaam. Sommige aangevraagde wensen staan al meer dan een jaar open.

Respuesta de Gomocha

hace 10 meses

Hi Johan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!

Ivan
Service Manager en Bélgica
Maquinaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Almost a perfect solution for servicemanagement

4,0 hace 3 años

Comentarios: Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment.

Puntos a favor:

Roadmap. They listen to their customers and put requests for improvement on their roadmap. While developping new functionalities they work with user groups to test and comment the work done.

Contras:

Most of what we will need in the next 18 months is on the roadmap.

Respuesta de Gomocha

hace 3 años

Ivan, Thank you for your review! We appreciate your feedback.

Rowin
Planner en Países Bajos
Fabricación de productos eléctricos/electrónicos, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Overall great for scheduling and

4,0 hace 11 meses

Puntos a favor:

Feature to schedule specific tasks to specific persons, inculing checklistst

Contras:

We are still developting this program so we have to see what this is when it is completed.

Respuesta de Gomocha

hace 11 meses

Hi Rowin, Thank you for your positive review! We're glad you like using the checklists and assigning tasks to colleagues. We encourage you to reach out to your Onboarding Specialist with any questions, in order to get the most out of your Gomocha experience!

Willem
Willem
Hoofd Bedrijfsbureau en Países Bajos
Usuario de Linkedin verificado
Seguridad pública, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FMP360 and Wilchem

3,0 hace 3 años

Puntos a favor:

Easy to use, realtime communication with engineers, reporting tools

Contras:

Performance of the Gantt chart could be better. Missing a customer portal that matches our services.

Respuesta de Gomocha

hace 3 años

Willem, thank you for your feedback. We have heard the need for a faster Gantt chart and have made some significant performance improvements in that area. Our team will reach out to you shortly to show you the latest improvements.

Manhal
BBA en Países Bajos
Servicios, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Dutch Review FMP360

4,0 hace 3 años

Comentarios: A clear & efficient web-application easy to design conform company process.

Puntos a favor:

Easy to use A easy to access web-application Good functionality

Contras:

Performance could become better. Some functionalities could be improved (map related).

Respuesta de Gomocha

hace 3 años

Manhal, Thank you for your review, we appreciate your feedback.

Arjan
First Line IT Support en Países Bajos
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It works when it works

3,0 hace 11 meses

Comentarios: It is okay, when it works it is great

Puntos a favor:

Our guy [sensitive content hidden] is always fast to respond and helps us a lot

Contras:

In our case it is really buggy. Things go massivly wrong almost every single month. Especially after updates.

Respuesta de Gomocha

hace 10 meses

Hi Arjan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!

Rachida
backoffice en Países Bajos
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Terrible updates

3,0 hace 3 años

Comentarios: For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors.

Puntos a favor:

The desktop version is easy to use........

Contras:

After every update there is something or wrong or missing

Usuario verificado
Usuario de Linkedin verificado
Arquitectura y planificación, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Overall view

3,0 hace 3 años

Puntos a favor:

Overall view is quite good, we still miss the "user friendly" experince in managing the BI

Contras:

Implementation limits when we need to connect the softawrea with external ERP

Alfio
ERP specialist en Italia
Automatización industrial, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

My Review

4,0 hace 3 años

Puntos a favor:

Scheduling Agenda and easy to interface configuration

Contras:

Too many redundant acknowledgment operations

Respuesta de Gomocha

hace 3 años

Alfio, Thank you for your review, we appreciate your feedback and will continue to work on our operations system to eliminate redundancy patterns.