Sobre Mint Service Desk

Centro de atención y plataforma de gestión de activos tremendamente flexible. Incluye una solución sencilla para chatear con clientes potenciales.

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Puntos a favor:

No disponible

Contras:

No disponible

Valoraciones de Mint Service Desk

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,8
Funcionalidades
4,6
Relación calidad-precio
4,8

Probabilidad de recomendación

9,1/10

Mint Service Desk tiene una valoración global de 4.8 estrellas sobre 5 según las 10 opiniones de usuarios de Capterra.

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J f B.
J f B.
Programme Manager en Francia
Usuario de Linkedin verificado
Hardware informático, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Flexible, easy to use, a host of features at a reasonable implementation price

5 el año pasado

Comentarios: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Puntos a favor:

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Contras:

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr C.
Team Leader en Polonia
Software informático, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

ITSM Software that doesn't kill your budget and time

5 hace 4 meses

Puntos a favor:

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Contras:

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Usuario verificado
Technical Program Manager en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very good Asset Management tool

5 el año pasado

Puntos a favor:

I like that it has its own ticketing system integrated with it.

Contras:

I wish they improve and modernize the user interface.

Lukasz B.
CEO en Polonia
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Ease of use is the key

5 hace 2 años

Comentarios: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Puntos a favor:

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Contras:

For our purposes everything is ok. It is great for ticket management.

Respuesta de OPGK RZESZOW

el año pasado

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Usuario verificado
business development latin america en México
Usuario de Linkedin verificado
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Great system

5 hace 3 años

Puntos a favor:

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Contras:

I like everything is very helpful and easy

Rolando G.
Rolando G.
COO en España
Usuario de Linkedin verificado
Animación, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very good tool

5 el año pasado

Comentarios: Very happy with the software and the service.

Puntos a favor:

During our periods using it, it was very simple and organized software to cover our needs.

Contras:

Some graphic designs of the interphase could be improved.

Constance K.
Supervisor en Canadá
Banca, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent

5 hace 3 años

Comentarios: Very professional and fantastic service

Puntos a favor:

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Contras:

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Respuesta de OPGK RZESZOW

hace 3 años

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

Maria fabiola G.
Maria fabiola G.
VP Business Analysis SR Manager en México
Usuario de Linkedin verificado
Servicios financieros, 10.000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Very usefull

5 el año pasado

Puntos a favor:

Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option

Contras:

Nothing to add at this moment .... thanks

Mohd azfar M.
Application Consultant en Malasia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great new comer

4 hace 2 años

Puntos a favor:

Ease of use. Chat oriented communication.

Contras:

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Respuesta de OPGK RZESZOW

hace 2 años

Thank your for your review. We are working hard to improve our solution.

Nicholas M.
Analyst en Canadá
Software informático, 5.001-10.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great software

4 hace 2 años

Puntos a favor:

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Contras:

Initially tough to figure out. There is a steep learning curve