18 años ayudando a las empresas argentinas
a elegir el mejor software
Sobre Envoke
Software canadiense de email marketing conforme a CASL y centrado en la seguridad para los sectores de educación superior, sector público, organizaciones sin ánimo de lucro, etc.
Fairly easy to learn < 1 day. Excellent start-up support.
We use Envoke to manage our contacts database and email campaigns. So far, there is no element that I find myself disliking about the product in relation to how we use it.
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great product, excellent service
Puntos a favor:
ease of use, customizable fields, and excellent quick customer service
Contras:
integration with other software. however as the company grows more and more options are becoming available
Alternativas consideradas:
The Ultimate Canadian Answer for Newsletters and Contact Management
Comentarios: What works for one subscriber may not be for others. Customization is the key to handle different groups and Envoke makes it easy to cater to your target markets by creating collateral and content their users will find informational, interesting or newsworthy.
Puntos a favor:
More usable features than one can imagine. Everything is thought of and easily available. Don't like something or need a change or update the management team is very nimble and keen to help you and advance the system for all users.
Contras:
It took a while to fully understand and utilize this elaborate system. And for a small business not fully ready to roll out there should be no charge up until you use it. It may cost some considerable expense to keep systems live for potential customers. But when they are ready to use it on a small or large scale it becomes highly addictive. Anyone who tests or tries it should be encouraged to use it more often rather than shut them down. Even a sample database of 100 subscribers could grow to thousands rather than risk hard earned users to opt-out and eventually go to the competition.
Basic software that does the trick
Puntos a favor:
Meets Canadian IT security and compliance standards; data stored in Canada
Contras:
Limited analytics and poor dashboard UI.
Great Tool!
Puntos a favor:
Envoke functionality is great and fully meets our needs. I really appreciate the FANTASTIC customer support, the online documentation and the embedded helper information. This makes it very easy to create lists and filters, upload contacts, build templates and emails and schedule campaigns. We reduced production time significantly- it only takes a couple minutes to setup an email campaign! I also really like the AB testing functionality (very easy to use and very effective), the welcome autoresponders or how easy it is to resend to contacts who did not open. Highly recommend this tool!
Contras:
New features are added all the time. This is much appreciated!
Alternativas consideradas:
Great Email marketing software
Comentarios: We create news letters and marketing campaigns to hundred of customers in no time.
Puntos a favor:
Easy to establish graphic communication with your customers.
Contras:
Honestly, I do not find anything missing or that I do not like.
Alternativas consideradas:
Great option at very good price
Comentarios: It opened up a way to mass and target communicate with our members that we hadn't been able to do before, except in a very manual way. And the fact that it was a Canadian company, and all CASL compliant sold it for us. The folks at Envoke have been great to work with, and very responsive to inquiries.
Puntos a favor:
I think the ability to not only segment your email lists, but also solid templates that you can use and modify, or build new ones from scratch.
Contras:
Integration hasn't really been a problem, but its tricky having images or text transfer within an email inside a template that will scale easily between desktop and mobile. Until you're more familiar with what it can and can't do, it takes some adjustment.
Respuesta de Envoke
hace 4 años
Thanks for the nice review, Kelly. As for the email editor, a major update is scheduled for release in a month. We're interested in your feedback once you've had a chance to try it out.
Excellent Software
Comentarios: Much better than the previous software our company was using. Customer management and message design were easy to use. Customer support was excellent in helping achieve our goals.
Puntos a favor:
Customer management is easy to follow. Allows custom fields to be uploaded and dynamically included in messages. Excellent customization on message content. Quick and helpful support team.
Contras:
No problems encountered while using the software. Maybe offer low-price/low-volume options on the pricing page for smaller businesses.
Alternativas consideradas:
Envoke is great for healthcare!
Puntos a favor:
- Securely stored in Canada - Great functionality and easily customizable for different audiences - Excellent training resources - Exceptional customer service and technical support
Contras:
- Takes a little while to get used to compared with other similar software, but once you do it's easy to use
Alternativas consideradas:
Economic Development Newsletter
Puntos a favor:
After researching various newsletter software, Envoke seemed to check all the boxes of its competitors and we felt provided a better overall value. A bonus was that it's a Canadian owned company which put a high emphasis on following Canada's CASL legislation.
Contras:
So far we have not had any negative issues with the software and any minor issue has been cleared up quickly with prompt customer service.

CASL Compliance
Comentarios: Envoke sales people were the exactly on target with the amount of attention. Not too pushy, but always available to assist. And, if I ever have questions, I get my problems resolved quickly. But, mostly, it's pretty simple to use.
Puntos a favor:
I liked that my emails look professional and that it's easy to use. I love that it's low cost. Most importantly, it makes compliance with Canada's Anti-Spam Legislation easy.
Contras:
I'd like to see more font options so that I could match my branding.
The ever improving Envoke!
Comentarios: Brilliant to see a product continue to improve.
Puntos a favor:
I have been using the Envoke for over 2-years now and have seen nothing but improvements. The greatest piece for me is how fast it is to produce newsletters, flyers and emails using templates with drag and drop elements. The analytics that I can pull from my campaigns is super helpful and the amazing customer support service puts the icing on the cake.
Contras:
I can't think of any negatives of this product at this time. Every time I have experienced an issue that was sub-par on other products I have used I have simply contacted Envoke support and since I have been using the product everything that is important to my work has been added or improved.
Envoke user for 10+ years. I've seen demos of other MAPs and Envoke is on par with the big players.
Comentarios: A high-quality tool that allows me to quickly deliver sales-ready leads to my CRM, a program to help us interact and nurture contacts in our database via email, as well as create dynamic, responsive landing pages to support our marketing campaigns. The simple to use interfaces allow me to start and finish a project within hours. It enhances, and is an extension, of everything I do; and ultimately it keeps my internal and external customers very happy with our company.
Puntos a favor:
Envoke is pretty intuitive. In fact, I was surprised to learn a major competitor's landing page weren't responsive out-of-the-gate. Envoke's engagement builder is responsive by design. They keep making the platform better (do they sleep I often wonder). For example, lead management is leaps and bounds better than where we originally came from, and it's improved with Envoke tremendously over the years to the point where it isn't one of my main pain points. My personal performance keeps improving, allowing me to take on more projects. The speed at which I am able to get things done makes me look good in the organization. Plus then I can easily show people in reports how everything is performing.
Contras:
It would great to have out-of-box, a two-way synchronization between our CRM (Oracle) and Envoke so we can use CRM data in our marketing campaigns. But it has primarily our complex business rules and requirements that have held back complete customization beyond what Envoke was able to set up for us.
Great product
Comentarios: Overall I'm happy to be using Envoke. The dashboard and UI are very intuitive. The support team is really helpful, knowledgeable, friendly, and fast to respond.
Puntos a favor:
Easy to use, intuitive interface, very comprehensive knowledge base with tutorials, as well as chat function with fairly quick responses. Quick and easy importing/exporting of contact lists.
Contras:
Can't think of any cons right now. I've used this product for years and it just keeps on improving over time
This is the first Lead Management system that is simple to use and delivers real results!
Puntos a favor:
Once the system is implemented (Envoke worked closely with us throughout the implementation process), it runs itself to capture leads that are browsing your website. Envoke first worked with us to make sure our website had the appropriate calls to action and lots of areas where leads could "raise their hand" to speak with us, then once they do we get a notification to our inbox letting us know that a lead is interested to have a conversation. We follow up with that lead within 24 hours and move through the sales process quickly. In addition, the system also provides analytics on website traffic and allows you to customize reports. In the 6 months since the system's inception we have generated in sales as a result of website conversion of leads. Highly recommended.
Contras:
The system is nicely designed and easy to use, for the most part. There are some areas that need to be more intuitive so that I don't have to be going to Envoke support to walk me through simple tasks. The software performs as it should, it's a matter of user experience in some areass that need to be addressed.
Envoke at a Glance
Puntos a favor:
The software and platform is easy to use and understand.
Contras:
We have not had any cons or negative experiences
Seamless lead generation and management tool that is ve user friendly. Fantastic reporting features
Puntos a favor:
Simple to use, easy to export, accessible from mobile, tablet and desktop allowing me to see where we are at no matter where in the world I am! Fantastic reporting and excellent support from the team.
Contras:
I like to check on processed leads a couple of times a day and the system defaults to all processed leads first and then requires a second click to chose leads processed to a specific day.
Alternativas consideradas:
The Ultimate Email Software
Comentarios: Easy to use. Great open rates. Great click-through rates. Highly recommend.
Puntos a favor:
The builder is both easy and intuitive to use. An important combination for email marketers who are on the platform daily.
Contras:
I find that there is a lag when creating custom HTML emails - have not tested this out since the new update.
Positive review
Comentarios: I like using it, very user friendly
Puntos a favor:
Easy to use, won't see any cluttered information
Contras:
Can't search specifics, it would be better if I could search my leads by their email
Respuesta de Envoke
hace 6 años
Thanks for your feedback - there is in fact a search by email option for your leads! Clearly, we need to do a better job at making this easy to find in the interface:S We have sent an email with a screenshot to show you how to access the search by email option.
Customer Service
Comentarios: It's been excellent. Several other programs on campus also use it now because of our experience. The functionality is perfect for what we need it to do. And again, can't say enough about the support staff.
Puntos a favor:
The support we receive from customer service is stellar.
Contras:
I only personally use it every 4 times a year and I don't find it to be overly intuitive - particularly when I'm creating distribution lists 'interests' - the naming convention is odd to me and because I use it so infrequently I find it quite foreign every time I use it. Operator issue though - I'm sure if I used it more often it would be much easier.
Worked with Envoke for a number of years now and I've found the UI very easy to work with.
Puntos a favor:
The advanced stats for clicks, opens, tracked URLs, failures, etc. The speed at which support tickets are resolved.
Contras:
Hard to say, I've always found it easy to use and have never had a bad experience with the software/application.
Respuesta de Envoke
hace 8 años
Thanks Gary, We've always been proud of the advanced stats, allowing drill down to individual contact records ¿ including errors ¿ but the truth is the interface has become a little old. So, we have a serious upgrade to the stats interface on the way! I expect to see it in the next few weeks. I'd love to hear your feedback in the support system
Great experience, great and affordable product
Puntos a favor:
It’s affordable and easy to connect with support when needed.
Contras:
There was nothing that I didn’t like. The only thing that I would recommend is that videos and tutorials are embedded directly into the site as opposed to bringing you away to another location.
Amazing customer support and great features with affordable and flexible pricing and it's Canadian
Puntos a favor:
They are constantly expanding the features and functionality of the program. They are extremely responsive to customer input and requests. The program itself is relatively easy to use (getting easier all the time) and if there are new features there is great documentation and support with them. Customers can even get one-on-one phone tutorials if they are stuck with a feature. The pricing scheme is great: buy as many credits as you need for your company, and they don't expire.
Contras:
Some basic features are still missing / a bit awkward (e.g. different colored text within a paragraph isn't possible yet). Making a template is easy; using it is still a bit awkward.
Easey Envoke
Comentarios: Envoke assist with target marketing, where individual lists can be tagged and STATS represents the impact thereof. It assists on various levels, a macro and micro level, in that one can track the targeted lists overall performance and individual leads, i.e. the detail. Envoke STATS enables us to improve our email campaign contents, design and distribution.
Puntos a favor:
Envoke is user friendly, and within minutes eye catching and professional email campaigns can be created. Metrics / Stats are immediately available, and comprehensive that enables to determine impact and where to improve. Specific actions / clicks can be checked, and it also shows emails that should be reviewed. Support staff is knowledgeable and explains in a way that is easy to understand and implement. Highly recommend Envoke !
Contras:
No problems or issues have been experienced to date.
Product suits my team's needs and customer service is excellent
Comentarios: Envoke does what we need it to do and is easy to use. We had to switch from a competitor product and we were able to be up and running with Envoke very quickly, thanks especially to the support team.
Puntos a favor:
The Envoke interface is easy to use and we were able to set ourselves up quickly. Most importantly, the excellent customer service is reassuring and helpful when using the product.
Contras:
We use Envoke to manage our contacts database and email campaigns. So far, there is no element that I find myself disliking about the product in relation to how we use it.
Excellent newsletter software
Puntos a favor:
It has all the functionality I need to customize a newsletter for my purposes. I can import a contact list easily, track usage stats, and modify the content as needed. The customer support is prompt and comprehensive. It is also great value for the money.
Contras:
I haven't experienced any downsides yet.