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Opiniones de EngageBay CRM

Sobre EngageBay CRM

EngageBay es un software de marketing todo en uno sencillo y asequible para adquirir, atraer, consolidar y cerrar clientes potenciales.

Descubre más sobre EngageBay CRM

Puntos a favor:

I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers.

Contras:

NO SMS Function However I have been told this is coming soon.

Valoraciones de EngageBay CRM

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,8
Funcionalidades
4,6
Relación calidad-precio
4,7

Probabilidad de recomendación

8,8/10

EngageBay CRM tiene una valoración global de 4,7 estrellas sobre 5 según las 640 opiniones de usuarios de Capterra.

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Raquel
Demand planner en España
Productos farmacéuticos, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Solución integral de CRM con inconvenientes menores

5,0 hace 10 meses

Comentarios: A pesar de los inconvenientes menores, he tenido una experiencia positiva con EngageBay. Se ha convertido en una parte esencial de mis operaciones comerciales y he visto una mejora significativa en mis esfuerzos de marketing y ventas desde que adopté esta plataforma.

Puntos a favor:

Me encanta especialmente la interfaz de usuario intuitiva y la fácil integración con otras herramientas. Considero que las funciones de automatización de marketing son de primera categoría, lo que me ahorra mucho tiempo y esfuerzo en la gestión de mis campañas.

Contras:

Si bien aprecio las amplias funciones que ofrece EngageBay, experimenté algunos contratiempos. Me di cuenta de que el software puede ser algo lento a veces, lo que puede ser frustrante cuando trato de hacer el trabajo rápidamente.

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Todo en un mismo lugar

5,0 hace 7 meses

Puntos a favor:

Su gran variedad de herramientas abarcan la mayoria de los requerimientos de quien lo adquiere.

Contras:

Podria ser un poco complicado de enterner cuando recien se implementa pero todo es de practica y costumbre.

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es estupenda.

5,0 hace 7 meses

Puntos a favor:

Es una herramienta de facil aprendizaje, intuitiva y acorde con lo que uno necesita.

Contras:

Hace falta imcorporar funciones como Google Meet

Yosue
Yosue
Diseñador Web en Chile
Usuario de Linkedin verificado
Desarrollo de programas, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Plataforma de CRM completa y flexible

4,0 hace 4 meses

Comentarios: Un CRM sólido con una amplia gama de características. Es fácil de usar y ofrece una buena relación calidad/precio

Puntos a favor:

Es relativamente barato y tiene excelente relación Calidad/Precio, cumple muy bien como CRM, ofrece una amplia gama de características que pueden ayudar a las empresas de todos los tamaños a mejorar su gestión de clientes potenciales, clientes y ventas

Contras:

Tuvimos algunas dificultades para crear campos personalizados para almacenar datos específicos de nuestra empresa, pero pudimos resolverlo de igual manera

Álvaro
Álvaro
Freelance en España
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Una herramienta con muchas inegraciones y muy completa, un CRM de calidad y realmente eficaz

4,0 hace 9 meses

Comentarios: En general me ha encantado, por las muchas funcionalidades que incorpora y por su precio sorprendentemente asequible para todo lo que incorpora este genial CRM. Muy buen trabajo el realizado también en su interfaz de usuario

Puntos a favor:

Me ha gustado mucho su amplia funcionalidad, así como las muchas opciones de personalización que ofrece

Contras:

En algunas áreas, como los informes, he echado en falta alfunas opciones más de personalización

Manuel
Manuel
Tecnic en España
Usuario de Linkedin verificado
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buena

5,0 el año pasado

Comentarios: Buena practica y segura

Puntos a favor:

Su facilidad de gestion y la optimizacion movil

Contras:

Algunas caracteristicas senpueden mejorar

Steve
Steve
President en Canadá
Usuario de Linkedin verificado
Formación profesional y coaching, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great CRM, You must consider when looking for a CRM!

5,0 hace 6 meses

Comentarios: EngageBay has exceeded my expectations. This program is truly starting to get my business going. I enjoyed my sales guy and everything he told me has been true, yes that's a first. The Customer Service people are great, they are there all the time and have really helped me along. The price was much less than the competition, and if you get the All-in-One set up, they do not nickel and dime you for more modules as its all in that package. I give EbgageBay 100% for all they are doing.

Puntos a favor:

Without a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else.

Contras:

For me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great!

Warren
President en EE. UU.
Biotecnología, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Good option for someone needing a cost effective all in one CRM

4,0 la semana pasada Nuevo

Comentarios: The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Puntos a favor:

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Contras:

You get what you pay for, it does what is needed, but does have limitations.

Respuesta de EngageBay

la semana pasada

Hi Warren, Thanks for your review. I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us.

Usuario verificado
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Absolutely horrible!!

1,0 hace 2 años

Comentarios: I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on. Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.
The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??
Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.
Avoid at all costs!

Puntos a favor:

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Contras:

It doesn't work at all and the support team asks you to purchase credits for it to work.

Respuesta de EngageBay

hace 2 años

Hi there, sorry to know about your experience with EngageBay. Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce. To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions. Seems like the other service you used has a built in validation service and hence the bounces were limited. I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

Candice
Sales Manager en Sudáfrica
Propiedad inmobiliaria, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Great CRM!

5,0 hace 2 meses

Puntos a favor:

I am new to Engagebay but have been incredibly happy with the CRM and support received so far. I have tried a few CRM's in the past, and Engagebay is by far the best.

Contras:

Have nothing bad to report so far. As I have only been using the CRM for just over a month, nothing obvious has stood out to me.

Lesley
Marketing Director en EE. UU.
Producción de alimentos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Outstanding Customer Service

4,0 el mes pasado Nuevo

Comentarios: My overall experience has been very positive.

Puntos a favor:

I have been an EngageBay customer for several years. Their customer service is outstanding and attentive. My questions are always answered and they go above and beyond.

Contras:

The report templates are not optimal and are limiting.

anita
Owner operator en Francia
Producción de alimentos, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Positive experience, excellent for my small business

5,0 el mes pasado Nuevo

Comentarios: It seems to have just about any feature you'd need. It's really easy to just dive right in, I had my lists and landing pages set up in under an hour, without the need to consult any help documentation.

Puntos a favor:

The layout is brilliant, very user friendly from the moment you start. A generous free plan allows you to explore before you subscribe.

Contras:

Nothing so far! I haven't explored all it's features but I've yet to find anything that I don't like.

KONSTANTINOS
ΟWNER en Grecia
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

All you I needed in one platform

5,0 el mes pasado Nuevo

Comentarios: It is very soon, but for the moment is excellent.

Puntos a favor:

The variety of tools is offered at an excellent price—and the spot on customer care.

Contras:

I would like the calendar tool to function more like Google Calendar (visually and technically).

Cesar
Digital Marketing Specialist en Sudáfrica
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

Cesar Mulenje - Review

5,0 hace 2 semanas Nuevo

Comentarios: I love it, it is easy to onboard and allows me to integrate perfectly with all my social media channels

Puntos a favor:

I like the fact that all features are accesible and I can utilize a CRM that runs my business professionally.

Contras:

Nothing really except that I have to pay for some services.

Francis
Francis
Sr. Publicist en EE. UU.
Usuario de Linkedin verificado
Relaciones públicas y comunicaciones, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

Great Customer Service

4,0 el mes pasado Nuevo

Puntos a favor:

The customer service was great and the follow-up was good.

Contras:

The lack of templates for email blasts to send the stuff out.

Randy
owner en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Engage Bay CRM is a tool worth considering

5,0 el mes pasado Nuevo

Comentarios: Overall it is a great product. I would definitely recommend it.

Puntos a favor:

It does everything i need in a CRM and sales tool. it has definitely helped me become more efficient. Best thing about Engage Bay is their support. Chat support is live and picks up almost immediately. they always resolve the issue, you are never rushed. they will even give you a call if text is getting tedious. It seems nowadays everyone's support is non existent so their outstanding support makes it stand out

Contras:

its a little difficult setting up /navigating at times, however if you reach out to support, they will get you going in the right direction. once it learn it its simple. and the interface can be a little slow at times, however has never been a real issue.

Cameron
Owner en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Feature-rich without breaking the bank

5,0 hace 3 años

Comentarios: We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).

Puntos a favor:

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Contras:

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Respuesta de EngageBay

hace 3 años

Thanks for the great review Cameron. Your words are super encouraging. We will continue to build great features to help small businesses grow their businesses without breaking the bank on expensive bloated software.

Rudi
CEO en Polonia
Empleo y contratación, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Very Very Good All in CRM and Marketing platform and Super Service!

5,0 el año pasado

Comentarios: Until now, I have nothing to complain. It is really great to work with the software and the support desk. Hints on new functionality are taken seriously and you will get feedback if it is integrated or not.

Puntos a favor:

The software is fantastic, but even better is the customer service. When integrating CRM, it makes a company very dependent on a platform as it is not easy to migrate to another and it will take weeks to adjust all settings to what you like. But I can say, if this is the direction Engagebay is going (as far as I see now) then I will be on board for many years to come!

Contras:

You have to buy email credits, which I understand in some way, they have also costs to send mails. You have to warm up you mail account. But what Engagebay did very well is integrate mail services from for example Amazon and others. It is some work to set it up, youtube is your friend.

Daniel
President en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Happy Engage Bay User

5,0 el año pasado

Comentarios: Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.

Puntos a favor:

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

Contras:

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

Helen
COO en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Good for a beginning company!

4,0 hace 10 meses

Comentarios: As an up and coming company we needed a CRM and EngageBay offers one with great customer service at a cost that is reasonable with more than just one feature available. No more are the days of a million spreadsheets!

Puntos a favor:

Customer service is amazing! To do tasks help me stay on top of deals and leads. Cost is reasonable and customizable!

Contras:

Stats can be difficult to analyze for marketing campaigns. Templates could use more design for marketing campaigns. Difficulty with organizing leads/companies, but there are enough work arounds that it is functional.

Martin
R&D en Sudáfrica
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Awesome all-in-one CRM/Marketing/do-it-all

5,0 hace 12 meses

Comentarios: Very good alternative to much more expensive tools such as Hubspot. New interface is very slick and honestly I don't know why anyone would choose anything else for marketing, contact management, sales pipeline, task management, product catalogue, landing page management, user tracking, emailing tool...

Puntos a favor:

Very simple to use marketing suite, linked with database, automations, repository, sales management... you name it it probably does it.

Contras:

Task management is a bit weak but they constantly improve.The stats dashbo

Alex
Marketing Manager en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Bang for your buck compared to other CRM's

5,0 hace 8 meses

Comentarios: We have saved so much money for a near 1:1 experience compared to our previous CRM. Email marketing and web page building are easier than before too. Overall, i'm very happy.

Puntos a favor:

Engagebay offers most of the same features as competitors but at a fraction of the price. Landing page and Email campaign builders are simply the easiest to use to make professional emails. These are the best features of Engagebay for sure, as well as custom fields and contact management - they're great too

Contras:

I would like to see a better contact scoring system implemented, to make it more general, rather than linking to individual email campaigns. Adding a 'Clicked a link containing..." would also be a great feature for the scoring system.

Hans
Business Developer en Vietnam
Artículos de lujo y joyería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Our number-one-choice of CRM-systems

5,0 hace 2 años

Comentarios: Engagebay is incredibly user friendly and offers an incredible amount of functions, with all of them having been implemented very well.
While other CRMs only offer sales functions for a high price, without further marketing campaign management, Engagebay does all that for a low price.

Puntos a favor:

- Smart and user-friendly interface - Incredible functionality - Highly cost effective - Instant customer support - Encompassing Marketing and Sales management, all in one - Great storage capacity for contacts, images, etc.

Contras:

Perhaps some optimization of contact management, other than that nothing really.

Mansur
Mansur
Product Manager en Turquía
Usuario de Linkedin verificado
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A Comprehensive and Easy-to-Use CRM Platform

5,0 el año pasado

Comentarios: Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.

Puntos a favor:

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Contras:

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Angus
Director en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A great priced and featured all in one CRM. We moved from Hupspot to EngageBay and love it.

5,0 hace 2 años

Comentarios: Overall experience is fantastic.
We have not even started the marketing side yet so we are looking forward to that.
If you want an affordable CRM that does just about everything you need at a price that is actually affordable then EngageBay is a great choice.

Puntos a favor:

It is fast and simple to use. We live in deals and task most of the time and it gives you all you need. Support is amazing. I have even made product change suggestions and some were implemented in a few days. That is amazing.

Contras:

We wish we could easily change the sort order of the deals when in tablet mode to the order we want (custom order). Sometime we want to just call a selected few clients in a day and it would be nice to just show them or put them at the top of the list. A small con but still a con.