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Sobre ResponsiBid

Una herramienta de elaboración de presupuestos y automatización para empresas de limpieza de ventanas, limpieza a presión, limpieza de tejados, limpieza de alfombras y servicios de limpieza.

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Filtrar opiniones (36)

Michael P.
Michael P.
Owner/Partner en EE. UU.
Usuario de Linkedin verificado
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The Service Business Salesperson/Estimator that works at midnight while you're giving birth

5 hace 3 años

Comentarios: It frees up time from the estimating/follow up process so that other business tasks can be taken care. It's like fully delegating your sales process to a 24/7 salesperson who is always up, always online, and never forgets to follow up.

Puntos a favor:

True story! Using AI technology and a simple web interface that lives on our company website, Responsibid regularly onboards new clients, introduces them to our company, offers them an array of services, allows them to input the relevant job parameters and then gives them service options to fit their needs. Then, based on the prospect's selection(s), it calculates the job time and efficiently offers them openings on our job calendar that make sense based on job duration, crew capability, and drving efficiency. Once the client selects the best appointment time for them, it collects a deposit to lock the job on the schedule. And, if a prospect is still on the fence, it will intelligently follow up with them using personalized emails and text messages until they give a definitive response. Recently, it did all of this while I was acting as the birthing partner for my wife at midnight.

Contras:

It is hard to implement fully. There is so much AI involved that in order to get it to work for your company, you must take the time to fully systemize your pricing systems and then translate that to the platform. You will also need to understand your KPI's to make sure that it's scheduling features are efficient for your company. Thankfully, they have in house coaching and onboarding support to hold your hand through the processs.

Respuesta de Symphosize

hace 3 años

Thanks Michael! That's really useful. We're so glad it's working for you!

Todd H.
customer service en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Move

5 hace 2 semanas Nuevo

Comentarios: FabBest thing I ever did in business! Ours is a small company, Responsibid is like adding someone to the payroll without hiring anyone.
It employs potential customers to enter all relevant contact and property information and gives them an instant quote on the spot. From there they can choose from various service packages, accept their quote and even schedule online. What could be better than that?
Great support every step of the way, very good trustworthy folks.
It is a must have for small service companies.

Puntos a favor:

Best thing I ever did in business! Ours is a small company, Responsibid is like adding someone to the payroll without hiring anyone. It employs potential customers to enter all relevant contact and property information and gives them an instant quote on the spot. From there they can choose from various service packages, accept their quote and even schedule online. What could be better than that? Great support every step of the way, very good trustworthy folks. It is a must have for small service companies.

Contras:

Set up Best thing I ever did in business! Ours is a small company, Responsibid is like adding someone to the payroll without hiring anyone. It employs potential customers to enter all relevant contact and property information and gives them an instant quote on the spot. From there they can choose from various service packages, accept their quote and even schedule online. What could be better than that? Great support every step of the way, very good trustworthy folks. It is a must have for small service companies.

Respuesta de Symphosize

hace 2 semanas

Thanks so much Todd for sharing this experience! We love helping however we can!

Usuario verificado
Marketing Consultant en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Responsibid promotes spam

1 el año pasado

Puntos a favor:

Nothing. I cannot recommend this company at all.

Contras:

My client is a small window washing company in Allentown, PA area. His competition, Fish Window Cleaners has been using Responsibid to Spam (for many months) my client with messages trying to buy his company. Shame on Fish and on Responsibid for enabling such unsolicited mail and what could be construed as repetitive intimidation through email. Unsolicited commercial emails of this type are why I can not recommend Responsibid.

Respuesta de Symphosize

el año pasado

Hi there. We would be happy to help you with your issue if you would let us know who you are or contact us at (707) 968-7764

Kyle K.
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Sales Software. Period.

5 el año pasado

Comentarios: I have ZERO regrets for signing up with Responsibid. (Customer since January, 2018) If you're thinking about it, just do it!

Puntos a favor:

Such a great product with great customer service! We have new customers getting services priced, selecting services, signing to approve services (along with our specific disclaimers- important!!), and giving date options that work for them... In The Middle Of The Night! This is online shopping for the service industry at it's finest! Yes, you will have customers that have no idea how to correctly categorize and tally the specific variables of their project and sign up for a service package that is 100% priced wrong. But... I have found, over and over, that people are more reasonable than you think. And it will be obvious when pricing for a project on a 5,000 sq ft, 3 story house comes back at $195 for your "Ultimate Such-and-Such" package... yeah, something ain't right. But you can fix it, and be thankful for ALL the other leads and jobs you received and booked with little to no effort of your own. Our job is to deliver high quality work and a very enjoyable customer experience from start to finish. When your reputation glows, ResponsiBid will do the leg work of estimating, selling, up-selling, and even scheduling (*if you opt for that extra), not to mention the partner services like NiceJob, Send Jim, Jills Office, etc., plus the multiple CRM integration options.

Contras:

Make no mistake, you will need to put in the work to tailor the product to your specific business- do the work! And ask for help. Once you get it set up you will sell so much work with so little effort.

Respuesta de Symphosize

el año pasado

Thanks Kyle! That is a thorough review and we are so excited for your success!

Bobby W.
Bobby W.
President and CEO en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

This software makes me money when I am asleep. It's also invaluable for customer followup.

5 hace 4 años

Comentarios: I dont know what else I could say about Responsibid that I already havent. My only regret is that I waited so long to get it. It's helped me scale my business. It's the equivalent of hiring an office assistant for all followup as well as all of the quoting features that it provides. It's a no brainer for a small service business owner.

Puntos a favor:

The most valuable part of responsibid for my business is the followup features. Not only does it follow up with all of my prospects to help close jobs but I also use it to follow up with my existing customers throughout the year to keep retention high as well as my profits. I own a small service business and responsibid was INVALUABLE to me when my inbound lead's started to significantly increase while I was still working in the field every day. It allowed me to effectively provide quotes without visiting all job sites and close them over the phone or via email saving me 20 plus hours a month (conservatively). The followup feature that I've already mentioned is another BIG time saver as it insures that every opportunity will be followed up with as many times as I choose regardless of how busy I get or what I may personally forget to do. RB never forgets to follow up.

Contras:

No major gripes but the reporting features could use some improvement. This is the reason for the 4 stars instead of 5 in the "Features & Functionality' section. Reports for closing rate, lead source are perfect. Reports for revenue tracking could be a little better but in fairness this is more of a function for your CRM than your quoting tool.

Respuesta de Symphosize

hace 4 años

Thanks for the review Bobby! We're here to help and actively working on a few tweaks to making the reporting work even better with your connected CRM!

Micah B.
Operator en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent Bidding Software for Cleaning Companies

5 hace 3 años

Comentarios: Great customer service coupled with an exceptional product has given my business a boost that’s hard to calculate - well worth the investment of time and money.

Puntos a favor:

Customer service is practically flawless - not to mention extremely helpful and encouraging. The automation and customization this software brings is amazing. Bidding is stressful but after investing over 60 hours of time into this software (which is an extension of my business) I now have most of 'my bases covered' when I bid jobs. Video Estimates are a sure way to boost one's chances of winning a job. Video's can be added to each services.

Contras:

Would like a mobile app (but their mobile web browsing does work great). Also, would like their calendar to accept SquarePay (only offers PayPal).

Respuesta de Symphosize

hace 3 años

Thanks for the detailed review, Micah! This is a great report on how ResponsiBid can work for a company who is ready to take their sales game to the next level. Your investment into your business is a really great illustration of what is possible!

Jeff B.
President en EE. UU.
Usuario de Linkedin verificado
Servicios medioambientales, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ResponsiBid Doubled My Business!!

5 hace 3 años

Comentarios: Exceptional

Puntos a favor:

Allowing you to get business literally while you asleep is amazing! We awake each day with booked jobs or inquires about our services. It has added professionalism to our small company that this type of services only large companies has access to. The customer email follow-up has proven to add jobs up to 60 -120 days after initial ResponsiBid contact not to mention the future customers through the all coveted emails the prospects provide. This product is simply the best decision we made more that 4 years ago!!

Contras:

The is no "Cons" about this services - I just I found them sooner

Respuesta de Symphosize

hace 3 años

Jeff this is fantastic! Thank you so much for the excellent review!

Angelo D.
Owner en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best support software ever!

5 hace 3 años

Comentarios: Great tool that enables me to run and grow my company. Thank you

Puntos a favor:

Ease of use and fully functional. At first it took me over a year to decide. Not on the value of the software but when we would be ready to implement it. When we did we saw of 40% increase in business. Thank you

Contras:

Wish it had a stand alone service scheduler without estimate if people just want to schedule

Respuesta de Symphosize

hace 3 años

Thanks so much Angelo! We are excited for what you have been able to accomplish in your company with ResponsiBid and we can't wait to see what the future brings! We're so glad you took the implementation steps!

Robert g. A.
Robert g. A.
President en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Thousands in revenue from a button on my site

5 hace 3 años

Comentarios: Customers who want a quote usually take away time and resources from other work. However, they are an ongoing source of potential future work. Responsibid saves us a ton of time and costs of quoting jobs while allowing us to compete with ourselves for different price points to keep the customers focused on us as the solution

Puntos a favor:

Automated quoting - a huge time saver for customer and staff.

Contras:

Takes a little time to set it up and think through the logic but once running it is all automatic.

Respuesta de Symphosize

hace 3 años

Thanks so much for the review, Robert! This is what makes us jump out of bed every morning!

Matthew F.
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Solid Product

5 hace 5 meses

Puntos a favor:

The estimating is excellent and it interfaces with Customer Factor perfect.

Contras:

I have found it difficult to learn how to use.

Respuesta de Symphosize

hace 5 meses

Hi Matthew! Thanks for the review! We are always looking for opportunities to help if you want to chat into us a way we can be of assistance! Our success is built upon your success, so never hesitate to let us know how we can make things better.

Erik R.
Owner operator en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Fantastic estimator

5 hace 3 años

Comentarios: Nothing short of perfection, ok maybe a little bit short. So let's talk about what tasks it can save: 1. You never have to think about following up on a quote again. RB does it for you. You just build how you want it too engage with clients and it sends emails in your behalf, it sends emails to you when you need to call to follow up, and it can even send a postcard through send Jim integration. This saves lots of time, probably hours per month, not to mention the supberb organization and the relief of knowing non of your bids slip through the cracks 2. For each service you can offer a bronze silver gold level of service style of packaging/ presenting. The way it presents it is pretty slick. This is totally different than your typical PDF sheet quote every other estimating software provides. This was the answer to our problem. With RB this is easy, and you can add many videos to your proposals to show what you get in each package. Not only did it make our life easier, but when you start giving customers options the quote acceptance rate goes up. You start leaving less on the table as some buyers prefer the highest level of service you offer and you also retain more budget minded people who want only the bare bones package who might otherwise use a competitor. Our average ticket price has easily doubled since we started rb. Not to mention you can embed this software on your website so visitors can can a price instantly.

Puntos a favor:

Follow up builder: ability to automatically follow up with all customers in all phases of the job cycle via email, phone, or post card. Website estimator: when potential clients come to your site they can get an instant estimate by inputting their own job data. You can show videos of how to self bid Videos within website estimator and package presenter. When she customer gets a bid you can have multiple package, you can have a video explaining what you get in each package. Innov

Contras:

Only seemless integration is with jobber at the moment. Which means if you want a job scheduling and invoicing app that Responsibid syncs it's bids with - it must be jobber if you want everything to work seamlessly. Service monster and customer factor also have integrations but have gaps from what I understand. They are working on upgrading their system to integrate with any app so stay tuned! Since we have every job go through rb because the follow up builder is so good, they should have built in better repeat job options. Also, if a client has more than one property, you must find a work around at this time. That said they are working on these upgrades to my understanding.

Respuesta de Symphosize

hace 3 años

Thanks Erik! I'm glad it's working for you, and even more excited that with your constructive feedback, our next update should be a very pleasant surprise!

Haley R.
Sales and Marketing Manager en EE. UU.
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Powerful tool for sales

5 hace 3 años

Comentarios: My experience with ResponsiBid has been phenomenal so far! Set up was fairly easy once I got the hang of it. I was easily able to set up a 1 on 1 with representative before I published the form live on our website. He took the time to make sure my form and packages correctly totaled. Once the code was enabled on our website we had a few issues (none of which were related to the ResponsiBid code). Even though he didn't have to,representative took his time to help me sort out the issues so that our form worked properly on all formats and devices. Being in the service industry, my job is to sell a service that gives my clients their time back. This is exactly what ResponsiBid has given me, my time. I am able to provide estimates to more prospects, schedule more clients, and follow-up to everyone, using the automation tool of ResponsiBid. And can I mention the higher closing rate? One of my favorite things? The integration with my CRM! When each bid comes in, client information is automatically transferred over for me. Happy tears! Added bonus, it was a breeze to train my office staff how to use the program. It is so wonderful to work with such a powerful program and it's even better to have such great support from the ResponsiBid Staff.

Puntos a favor:

Automation, automation, automation! Integration with my CRM.

Contras:

I really haven't found much that I don't like about the system. The only thing, and really the only thing would be that when a customer gets a bid online and comes back to get another bid, it will create two separate client files in my CRM. So then I have to go in and delete one file so that my closing rate is a true number.

Respuesta de Symphosize

hace 3 años

Haley, this is so great to see! When we see this level of success it makes us get happy tears too! We are proud to be your partner in success :)

Royce A.
CEO en EE. UU.
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A game changer for our cleaning business

4 hace 2 años

Comentarios: We quote all of our jobs through Responsibid , even those where the customer falls in. It’s worth it to be able to offer consistent And accurate pricing and great follow up.

Puntos a favor:

Responsibid has changed the way we do business! From the way we package our services, how. Us timers are able to get online quotes and book their own jobs, to how we follow up with prospects - Responsibid has made everything we do - better.

Contras:

The software interacts with many parts of your business, so set up does take some time. It is not overly complicated but if you are still eye balling how you price jobs, you will have to solve that puzzle before you can implement an online quoting system.

Respuesta de Symphosize

hace 2 años

Thanks Royce! We appreciate your review very much!! You've done great things in your company and we're proud to be one of your trusted softwares!

George S.
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Noble Window Cleaning and Responsibid

5 hace 3 años

Comentarios: Cant say enough about the reduced time to benefit. Your customers essentially do the bids for you which frees up time to be spent selling, managing, marketing and focusing on other aspects of our business. Love it!

Puntos a favor:

The ease of use along with the valuable information gathered. Trust in the pricing accuracy. The ability to customize to fit your niche. Love how this software seamlessly lends itself to upsells and Add-Ons.

Contras:

Zero cons other than setting up. It was was a challenge. Dialing in our pricing, especially on the more complicated bids was at times frustrating. However after some time and a few Tylenol we are right we want to be.

Respuesta de Symphosize

hace 3 años

Thank you so much George! We are so grateful for your review. This is great feedback!

Erik R.
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Phenomenal

5 hace 2 años

Comentarios: There's really not much like it on the market, Due to the following, it automates many areas of business which saves time, it increases profit and perceived value, it works for me. The ROI has been worth it for sure

Puntos a favor:

It's the ultimate sales system for service companies (and beyond?)

Contras:

Minor work around mainly: not super accurate reporting, no multiple properties per customer, some service selection elements could be more advanced, no discount or tax options within bid form.

Respuesta de Symphosize

hace 2 años

Thanks Erik! We are thrilled to be part of your effective ROI efforts!

Chris H.
Owner en EE. UU.
Organización de eventos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great automation

5 hace 3 años

Comentarios: It’s been fantastic. Crew cal is great and it really favors google ads campaign since our landing page has immediate link to reaponsibid. People get prices and book overnight without even talking to us!

Puntos a favor:

I love the follow up builder and software integrations. It’s also designed by a window cleaning company so the pricing questions were already formatted to meet what we would ask.

Contras:

That it isn’t a scheduler. I like the integrations however find it confusing to office staff to have to transfer notes and small things such as estimate scheduling manually to jobber. It would be nice to just have reaponsibid do that.

Respuesta de Symphosize

hace 3 años

Thank you Chris! We really appreciate you taking the time to give this really useful review and feedback! You rock!

Martha W.
Owner en EE. UU.
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

We're Flooded With Requests

5 hace 3 años

Comentarios: The entire ResponsiBid team is phenomenal to work with. Strangely enough, one of the factors that I definitely consider when choosing a software is the integrity of the team behind the software. Curt and his team are great human beings. Love doing business with them!

Puntos a favor:

We used to use a different online quoting software and we barely had anyone get a bid. Now, with ResponsiBid, we give 4 times the number of quotes as we did before. Nothing has changed except for the online quote software. I also love the automated follow up which is included in the price of the software. It's so easy to add a customized piece or stop the automation.

Contras:

I wish we could track sales conversion % by sales person, but I hear that is coming.

Respuesta de Symphosize

hace 3 años

Thank you Martha! And yes, sales rep tracking is definitely coming :) we are so grateful to be a trusted partner in your awesome business!

John L.
CEO en EE. UU.
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Changed the way we do business

5 el año pasado

Comentarios: We get almost all our jobs from the website. So its so simple to follow up with responsibid. I also run all the calls from the website through responsibid because the follow up.

Puntos a favor:

It does all the legwork and administration for us. Especially the follow up. No more driving all over town giving estimates. Just a few clicks and its done.

Contras:

Only that I have not learned all that it can do so sometime I get confused on admin task.

Joshua D.
Owner en EE. UU.
Servicios para instalaciones, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Makes my life easier!

5 hace 2 años

Comentarios: As an owner operator with no employees, I can't tell you how much of a benefit it is for me not to have to drop whatever I'm doing to answer the phone every time someone calls for an estimate. Responsibid gave me the ability to pass off that task to a virtual assistant. It gives them the ability to quote prices for me, and even schedule the jobs. I also don't have to worry about follow-up anymore, because that is all automated now!

Puntos a favor:

I don't have to answer the phone anymore!

Contras:

Canceling a job doesn't translate to linked CRM.

Respuesta de Symphosize

hace 2 años

Thanks Josh! And we are working to make the CRM connection improvements that you'd like. We are so happy to provide a part of your success!

Ashley H.
Owner en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent

5 hace 3 años

Comentarios: They have incredible customer service! We have a high close rate % with Responsibid, you have the opportunity to add notes for lead management. Overall a great product.

Puntos a favor:

Ease of use, flexible to set it up the way that works best for your business

Contras:

I do wish it had a few more options for customizing add on items for maid service.

Respuesta de Symphosize

hace 3 años

Thanks Ashley! This is great feedback and we love being part of your successful business!

Greg P.
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ResponsiBid A+

5 hace 3 años

Comentarios: Its a perfect tool for small business to help with sales, admin, scheduling and business outlook. The Responsibid support team is outstanding and very responsive.

Puntos a favor:

We love the ease of use, also the scheduling process save lots of time. Its a 24 hr employee that never call in sick !!

Contras:

Not connectable to my invoicing software.

Respuesta de Symphosize

hace 3 años

Thanks so much Greg! That's so true about how ResponsiBid was designed to act like an employee!

Chris L.
Owner en EE. UU.
Servicios individuales y familiares, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Phenomenal

5 hace 11 meses

Comentarios: Once again... Responsibid pays for itself over and over again! At first I thought it might be too expensive, but over and over again, customers pay more when scheduling themselves. Our average ticket prices have increased drastically ever since we started using them. Customer Service is by far some of the best out there.

Puntos a favor:

Value, price, customer service, everything is great.

Contras:

Nothing, everything is great, I really can’t think of anything negative to say

Respuesta de Symphosize

hace 11 meses

Thanks so much for this review, Chris! We are honored to serve you!

Scott F.
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Product

4 hace 3 años

Puntos a favor:

Responsibid is a great product!! Before we started using this, I was doing all the estimates by myself and by hand. I found myself being inconsistent with the pricing. Follow up was a hassle and completely a manual process. Responsibid was a game changer. With just a few questions the customer gets a price immediately. The automatic follow up is a life saver as well. Such a time saver

Contras:

It can be difficult to set up and confusing. The support team is great though and will help you through it.

Respuesta de Symphosize

hace 3 años

Thanks Scott! We certainly appreciate the feedback and are happy to be part of your journey in business!

Royce A.
Royce A.
Owner en EE. UU.
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Responsibid Changed Our Business!

5 hace 2 años

Puntos a favor:

implementing Responsibid was a game changer! Not only does it present your customers with clear and accurate proposals, the software becomes your #1 sales person - following up with the customer and closing the sale.

Contras:

It would be great if each user had their own customized version that automatically fills in proposals with that users name. This can be done manually today.

Respuesta de Symphosize

hace 2 años

Thanks Royce! We're working hard to make your wish possible too!

Chris S.
Owner en EE. UU.
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

ResponsiBid

5 hace 7 meses

Comentarios: Overall we are happy.

Puntos a favor:

Great software to for when multiple people answer your phones and gives estimates. Great for on line estimates and scheduling

Contras:

Needs a phone or tables App. Using safari or web browser from the phone isn’t ideal.

Respuesta de Symphosize

hace 7 meses

Thanks so much Chris! We appreciate the feedback and review!