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Sobre Quore

Software de gestión de propiedades hoteleras que te ayuda a optimizar el funcionamiento de tu hotel para brindar un mejor servicio.

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Puntos a favor:

Comparatively to other ticket systems, this one stands above the rest. It focuses on user friendliness and approaches tickets from a customer service standpoint.

Contras:

At times it feels like they tried to do too much to fast. The mobile app can be very buggy and unstable.

Valoraciones de Quore

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,3
Funcionalidades
4,7
Relación calidad-precio
4,4

Probabilidad de recomendación

9,1/10

Quore tiene una valoración global de 4,6 estrellas sobre 5 según las 17 opiniones de usuarios de Capterra.

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Filtrar opiniones (17)

Joshalyn
Director of Sales en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

The Red Book

5,0 hace 4 años

Comentarios: All good!!! Always improving

Puntos a favor:

Log Book - Communication and List of people that read the message.

Contras:

Setting up the inspections checklist. Wish we can create our our checklist since as Jolt software Host monthly training classes.

Respuesta de Quore

hace 4 años

Hi Joshalyn, Thanks so much for the positive review! We're thrilled that you enjoy using the Log Book feature of Quore. Additionally, we can fulfill your wish for custom checklists. Allison from our Success Team will be reaching out to share more about these capabilities and show you where and how to access them. Please don't hesitate to contact us ([email protected]) should you have any questions. Thanks, Team Quore

Abbigail
Night Auditor en EE. UU.
Hostelería, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Quore is so useful we felt lost when corporate made the decision to get rid of it during COVID

5,0 el año pasado

Comentarios: Learning the system and how to best utilize it was very easy. I liked that we could have an electronic copy of our desk log and it calculates the register totals for EOD. It was easy to log notes about individual guests or rooms and send maintenance requests to appropriate staff and keep track of that. This is an all-around great program that I would recommend to any hotel. When we stopped using the program, we sincerely felt lost. This is my number 1 product recommendation to any hotel, no matter the brand.

Puntos a favor:

I liked the smooth layout and ease of access. Some programs are clunky, and some have a nice, neat layout. This is the latter.

Contras:

Honestly, Quore was so customizable that there was nothing that I disliked about the program. No cons here.

Curtis
General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great concept but has bugs to work out

3,0 hace 6 años

Comentarios: improved communication and productivity with my team. Ability to track everything.

Puntos a favor:

Love the concept and what this can do for us, four our communication and tracking our guest service, preventative maintenance items, and tracking rounds and readings. So much potential in this software and what it can do if implemented correctly for a hotel.

Contras:

Bugs, bugs, and more bugs. At times it feels like they tried to do too much to fast. The mobile app can be very buggy and unstable. When it works it works great, but at times we feel that features are still in beta testing.

Amulya
Regional Director en EE. UU.
Hostelería, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Tracking For Business

5,0 hace 5 años

Comentarios: I have used this software for over 4 years. And it is has surpassed all my expectations. It really is a great communication tool between teams.

Puntos a favor:

Everything, there is absolutely nothing in this software that I do not like or use. This is a great concept and use is industry wide. Excellent communication tool for the business, if used correctly. Even if someone uses this only 50% of capability they will see the positive difference.

Contras:

As stated above I love almost everything. The only thing that will make it exceptional will be allowing it to be tailored by organizational usage. That piece is still missing and there are a lot of restrictions. But still a brilliant tool.

Brandon
Assitant General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Service Provider

5,0 hace 4 años

Comentarios: Customer care is awesome and knowledgeable

Puntos a favor:

I love the way that its user friendly. You are able to customize all options and easy to understand. All departments can complete required operations task and input information for all team member's to view.

Contras:

Only certain managers are able to see the required task left for the moth. I wish the option was available for all team members.

Respuesta de Quore

hace 4 años

Hi Brandon, Thanks for the 5-star review! We are so glad you're happy with the app. We'll pass along your suggestion about expanding which team members have access to viewing required task to our development team. Thanks for your review.

Keith
Chief Engineer en EE. UU.
Hostelería, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very good tool.

5,0 hace 4 años

Comentarios: Overall experience with this product is excellent I would definitely forward this to any of my colleagues in the industry.

Puntos a favor:

Everything about this product is excellent the ease of use the clickin pick what you need from loading to-do list to the maintenance and of all of our products and machinery along with posting construction projects needed to be completed.

Contras:

Would like to see monthly report page so we are completed with all of our Room P m's and machinery P m's would like to be able to print out a report and post it.

Sheena
General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

TIME SAVER

5,0 hace 4 años

Comentarios: Always friendly and professional support team. Product is great.

Puntos a favor:

Very easy to learn and use. It allows my whole team to communicate and track different areas of need on a daily basis.

Contras:

We would like the ability to see more reports and change up our dashboard to view the progress in certain areas that we track monthly.

Respuesta de Quore

hace 4 años

Hi Sheena, Thanks for the positive review and great suggestions about having more reporting options and being able to change the dashboard view in certain areas for tracking. We are always looking to improve the experience for our users, and really appreciate the comments. We'll pass along your suggestions to our development team. Thank you for taking the time to send us your feedback.

Dave
General Manager en EE. UU.
Hostelería, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Intuitive and Feature Rich

5,0 hace 3 años

Comentarios: We track work orders and engineering tasks and report progress to upper management.

Puntos a favor:

I love how the modern design and ease of use of this software allows associates to use it with minimal training.

Contras:

It needs integrations with other systems to reduce the amount of manual entry required in the software.

Respuesta de Quore

hace 3 años

Hi Dave, Thanks for the positive review! We love hearing from our customers especially when we're able to make an immediate and positive impact on them. We put a lot of work into the user experience and product design, so I'll be sure to pass your kind words off to the product team. We hear you loud and clear about the integrations :) We're working on it! Thanks again! Team Quore

Alona
General manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Quore is the best

5,0 hace 2 años

Puntos a favor:

I've left a review before but it never hurts to reiterate how fantastic a product is. I love quore for so many reasons; communication tracking, housekeeping functionality, shift change cash counts, and I could go on. I tell all of my hotel friends how helpful this program is in day to day operations.

Contras:

The features are limited on the mobile app.

cliff
Maintenance Manager en Canadá
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

program is fantastic, needs better connectivity and push notifications

4,0 hace 6 años

Comentarios: better organization of our preventative maintenance, more accountability for work orders. better monitoring of meters, pool chemicals, and utilities.

Puntos a favor:

I love that this program allows me to streamline our building PM's. everything I need at my finger tips.

Contras:

I wish you could get the push notifications working properly. I hate having to uninstall and reinstall every few days to get them back on my phone. its quite a pain and makes my team rather annoyed

Marissa
Front office manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good to keep Organized

5,0 hace 3 años

Comentarios: This is a great software to use to keep Organized between departments and for reviews since everything is in one spot.

Puntos a favor:

This software was easy to use and kept the departments organized. It was easy to communicate between each other.

Contras:

The software it self was fine, the issues I always would run into is employees not checking their notifications or acknowledging items which led to confusion.

Respuesta de Quore

hace 3 años

Hi Marissa, Thanks so much for taking the time to review us! It's great to hear that Quore makes communication and documentation easier. We understand that adoption is often a challenge when introducing a new tool or process to the team. Our Hotel Success Team can provide some tips and best practices to help. Just let us know!

Emily
Sales Manager en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Quore

5,0 hace 5 años

Comentarios: We are all able to work together and communicate well.

Puntos a favor:

It has never been easier for our team to all be on the same page. Every department can communicate and understand what goes on in the rest of the hotel. This software has really linked each department and given us the ability to have better communication so nothing is ever missed.

Contras:

No complaints about this software. We have tried many different ways to connect our team and this is by far the best.

Amina
Assistant General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Awesome Software

5,0 hace 4 años

Comentarios: I am able to do maintenance tickets checklist and other awesome logs reports

Puntos a favor:

I like that it is easy to operate, Easy to teach someone how to use. Easy to manage.

Contras:

I cannot say I did not like anything. Maybe an easier way to get in

Respuesta de Quore

hace 4 años

Hi Amina, Thanks for the Five Star review! We are happy to hear that you are enjoying the app and we love hearing positive experiences from our users. Thanks for the great review.

Greg
GM en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Not as expected

2,0 hace 11 meses

Comentarios: Night support always refers you to level 2 when you have a question. No is the answer to common needs.

Puntos a favor:

The idea of an all in one app to reduce paper and increase efficiency in the Hotel.

Contras:

User interface is not conducive to the fast pace needs of the hospitality industry, cleanings app consistently misses rooms and does not provide the functionality needed for rooms accountability. The maintenance app is heave and hard for users to operate. Most items are hard to find and there is no search functionality. Does not have an employee scheduling or time clocking function. In short the whole app.

Ashley
Director of Sales en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Streamlines Communication in Hotels

5,0 hace 5 años

Comentarios: I have used Quore in several hotels over the last 10 years and actually recommended it when I came to my current property. We really enjoy it.

Puntos a favor:

I love the format of the log book. It allows for a more casual conversation but gets the point across.

Contras:

I have not really seen a con to this software. It makes for easy communication and allows our entire team to feel updated.

Noah
Assistat General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Quore User Remarks

5,0 hace 4 años

Puntos a favor:

Comparatively to other ticket systems, this one stands above the rest. It focuses on user friendliness and approaches tickets from a customer service standpoint.

Contras:

When uploading photos, the photos are saved to the device as well as the ticketed information.

Pinky
GM en India
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

It's been a great tool that we have added

5,0 hace 6 años

Puntos a favor:

Love that it's web-based so I don't have to be at the hotel to know what's actually going on there.

Contras:

It's a little too costly. Wish they could lower the price a little. It's a little tricky to use at first and training is absolutely necessary.