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Sobre NinjaOne

NinjaOne (anteriormente NinjaRMM) es una solución de gestión de TI todo en uno, muy fácil de usar y muy útil para proveedores de servicios gestionados y profesionales de TI.

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Puntos a favor:

Ease of use, Cost, No false positives, excellent account management.

Contras:

Lack of built in scripting. Has custom scripting capability but a small script database.

Valoraciones de NinjaOne

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,5
Relación calidad-precio
4,7

Probabilidad de recomendación

9,3/10

NinjaOne tiene una valoración global de 4,8 estrellas sobre 5 según las 211 opiniones de usuarios de Capterra.

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Filtrar opiniones (211)

Roberto
IT Manager en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

La solución más completa para MSPs

5,0 hace 2 años

Comentarios: Gracias a NinjaOne hemos podido ofrecer una completa solución de monitorización para nuestros clientes por un coste razonable y permitiéndonos crecer en este ámbito de desarrollo, junto con una compañía como NinjaOne, que ofrece estabilidad, garantías y un excelente soporte técnico y comercial.

Puntos a favor:

Facilidad de uso y de implementacion. Muchísimas características para monitorización. Ejecución de scripts remotos. Herramientas de control remoto integradas. Sistema de línea de comandos remota. Integración con multitud de herramientas de terceros. Solución propia de backup. Solución propia de gestión de documentación. Solución propia de sistema de ticketing. Soporte técnico y comercial excelente del fabricante.

Contras:

Si tuviese que decir algo, aunque no impacta en el buen funcionamiento del producto, sería que echo de menos la posiblidad de una mayor personalización del dashboard.

Jonatan
Co-founder & CEO en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mejor software de monitoring para MSP

5,0 hace 4 años

Comentarios: En general la experiencia con NinjaRMM es muy buena, y hay que destacar que siempre están implementando mejoras en el sistemas que desde hace unos meses ha ido mejorando mucho.

Puntos a favor:

- Fácil implementación - Posibilidad de implementar & customizar alertas (servicios, procesos, event viewer,etc(...)) - Compatibilidad con Mac* - Integración de antivirus (Bitdefender o Webroot) desde NinjaRMM - Posibilidad de control remoto de equipos/servidores (Windows/Mac)

Contras:

- No puedes personalizar el dashboard principal - Poca integración con SNMP v3 para monitorización avanzada - Pocas opciones de automatización para Mac (Instalación/Updates) o gestión de equipos Mac - Poca integración con Linux - No desarrollada la parte de integración con Hyper-V como sistema de virtualización (VMware, si)

Oscar
Analista IT en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Da una gran experiencia.

5,0 hace 9 meses

Puntos a favor:

Tiene buenas herramientas, informes, tareas y comandos.

Contras:

Siendo sincero no veo nada de malo en esta plataforma.

Sebastian
Information Tecnology and services en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

buena.

4,0 hace 10 meses

Puntos a favor:

Me parecion un aplicativo muy util en cualto a la asistencia remota, es facil de utilizar y su interfas es agradable a la vista.

Contras:

podria decirce que por el momento no he encontrado nada de malo en este aplicativo.

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es de mucha ayuda

4,0 hace 10 meses

Puntos a favor:

Este aplicativo es de gran ayuda para brindar soporte IT remoto es intuitivo.

Contras:

Puede tornarce algo lento cuando no se tiene buen internet.

Roberto
Innovation Technician en España
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Gran producto de monitorización y gestión todo en uno

5,0 hace 2 años

Puntos a favor:

Centralizar las alertas La posibilidad de afinar qué se quiere monitorizar y cada cuánto tiempo Generar nuestras propias alertas Variedad de checks Facilidad de despliegue Organización jerárquica de los recursos monitorizados El equipo de soporte y acompañamiento

Contras:

Para nuestros casos de uso consideramos que la herramienta cumple con las expectativas

Brayan
Analista de sistemas en Guatemala
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Rapido y Eficiente como un Ninja

5,0 el año pasado

Puntos a favor:

es un aplicativo muy util en muchoscaso, ya que sus herramientas son completas e intuitivas.

Contras:

Puede llegar el caso que el equipo no compla con las caracteristicas o se ponga lento en una que otra ocacion.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Programa que simplifica bastante la forma de trabajo

5,0 el año pasado

Comentarios: De momento la experiencia es muy positiva.

Puntos a favor:

Fácil de utilizar e implementar, con bastantes herramientas de control.

Contras:

Destacaría la falta de personalización del dashboard.

Gil
Gil
CTO en EE. UU.
Usuario de Linkedin verificado
Contabilidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Best-in-class RMM for internal IT Departments

5,0 el año pasado

Comentarios: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Puntos a favor:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Contras:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Eliot
Technical Lead en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

A solid, simple, modern RMM solution

5,0 hace 6 meses

Comentarios: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Puntos a favor:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Contras:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alec
IT Manager en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great RMM and Ticketing System

5,0 hace 2 meses

Comentarios: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Puntos a favor:

Ease of use, scripting that just works, and the dojo community for help

Contras:

It is a little too basic. The document feature is not the best so we use a different product.

Usuario verificado
Usuario de Linkedin verificado
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

their SMS login is not working - no fix from their support in timly manner

2,0 hace 2 años

Comentarios: not good, major issues should be fixed at the time and not dragged out,

Puntos a favor:

their is not a lot - I'm not impressed by their lack in support.

Contras:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Divaldo
Divaldo
CEO en Angola
Usuario de Linkedin verificado
Servicios para el consumidor, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent remote IT management and monitoring platform

5,0 hace 3 meses

Puntos a favor:

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

Contras:

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

Patrick
Patrick
System administrator en Canadá
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best RMM in the business

5,0 hace 6 meses

Comentarios: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Puntos a favor:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Contras:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Kagera
Project Manager en EE. UU.
Suministros y equipo para empresas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

My Experience With NinjaOne

5,0 hace 3 semanas Nuevo

Puntos a favor:

The tool comes with great remote support features It makes IT management easy

Contras:

With NinjaOne, all has been seamless. It is affordable too.

Andrew
Technician en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

NinjaOne is the NumberOne RMM for MSPs

5,0 el mes pasado Nuevo

Comentarios: Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Puntos a favor:

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Contras:

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Nyoro
Construction Manager en EE. UU.
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

NinjaOne Has Been an Effective IT Management Tool

5,0 hace 3 semanas Nuevo

Puntos a favor:

NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.

Contras:

NinjaOne makes work easier. No dislikes about NinjaOne.

Micheal
Marketing Director en EE. UU.
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

NinjaOne Has Been a Reliable and Easy to Use Solution

5,0 hace 3 semanas Nuevo

Puntos a favor:

The capabilities of NinjaOne are excellent. NinjaOne makes work easier for us.

Contras:

I do not have dislikes for NinjaOne. NinjaOne is superb.

Tomson
IT Administrator en Australia
Ingeniería civil, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

NinjaOne - Great potential

4,0 hace 6 meses

Puntos a favor:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Contras:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Pat
VP Sales en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Ninja Review

5,0 hace 5 años

Comentarios: We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Puntos a favor:

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Contras:

The reporting functions need some improvement as well as the backup functionality.

Gary
Head of Systems en RU
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great RMM with all the features you needs without being overly complicated

5,0 hace 3 años

Puntos a favor:

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Contras:

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

Warren
General Manager en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

A very affordable RMM solution.

4,0 el año pasado

Comentarios: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Puntos a favor:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Contras:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Adam
Tier 3 Support Technician en Irlanda
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

NinjaOne: A 5-star product

5,0 hace 2 años

Comentarios: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Puntos a favor:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Contras:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Chalden
Network Technician en Sudáfrica
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Amazing RMM software.

5,0 hace 3 años

Comentarios: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Puntos a favor:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Contras:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Anthony
Directeur Technique en Francia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Best RMM pour IT

5,0 hace 2 años

Comentarios: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Puntos a favor:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Contras:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives