Sobre IntelliShift

Software excelente de gestión de flotas y seguimiento de activos para flotas de más de 100 integrantes. Experiencia de usuario galardonada y asistencia al cliente.

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Puntos a favor:

Product is easy to install and fairly simple to administer.

Contras:

Sometimes, there is a delay in signal. No other issues I can think of.

Valoraciones de IntelliShift

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,5
Funcionalidades
4,4
Relación calidad-precio
4,5

Probabilidad de recomendación

8,9/10

IntelliShift tiene una valoración global de 4,5 estrellas sobre 5 según las 77 opiniones de usuarios de Capterra.

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Filtrar opiniones (77)

Christopher B.
Christopher B.
Transportation Manager en EE. UU.
Usuario de Linkedin verificado
Alimentación y bebidas, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Do You Know Where Your Assets Are?

5 hace 4 años

Comentarios: Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Puntos a favor:

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Contras:

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thanks for the review, Christopher! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

John H.
John H.
General Manager en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Peace of Mind

5 el año pasado

Comentarios: We have been pleased with the software from
the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers.

Puntos a favor:

This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software.

Contras:

It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of.

Respuesta de VTS

hace 12 meses

Hi John, Thank you for your review! We are thrilled to hear that you are happy with IntelliShift and that it has provided you with peace of mind.

Michael C.
boss en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

no 24hr service with all the bullshiit

1 hace 4 semanas Nuevo

Comentarios: now it is shot

Puntos a favor:

it used to work but now it doesnt just like trhis bullshit it is obvious that your company is ripping people off

Contras:

paying for nothing i said now and ill say it again and i will find every way to tell the public that you are a scam

Glenn F.
principle en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

2/25/2022

4 hace 3 meses

Comentarios: very good

Puntos a favor:

i am able to see my vehicles to help keep them efficient & check for idle time

Contras:

there is to long of a lag in live tracking a vehicle

Respuesta de VTS

hace 3 meses

Hi Glenn, thanks for taking the time to give us feedback, it's important to us. We're glad you're so likely to recommend us and are committed to helping you get the best out of our product.

Usuario verificado
Deputy Director en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use. Great support staff

5 hace 4 años

Comentarios: I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Puntos a favor:

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Contras:

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for the review! We are always here to support you and your business. We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software!

Catalin N.
Catalin N.
Owner en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

This is the best tracking solution for your vehicles!

5 hace 4 años

Comentarios: Great tracking software.

Puntos a favor:

I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Contras:

Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for the review Cata Black Car & Limousines! We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software. Best, Silent Passenger Team

Pj C.
Safety Director en EE. UU.
Usuario de Linkedin verificado
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

5 hace 4 años

Comentarios: Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Puntos a favor:

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Contras:

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your review, PJ! We appreciate your feedback and are happy to hear that you are seeing positive results with Silent Passenger. We look forward to continuing to support your business in the future!

Brenda C.
Brenda C.
Dispatcher en EE. UU.
Usuario de Linkedin verificado
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Dispatch Assistant

5 hace 4 años

Puntos a favor:

the map is easy to understand, the reports are quick to easy to learn

Contras:

it sometimes takes awhile to upload or catch up to live

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your review, Brenda! We appreciate your feedback and are glad to hear that you are seeing success with Silent Passenger. We look forward to continuing to support you in the future!

Sead M.
assistant manager en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

best in nyc area

5 hace 3 meses

Puntos a favor:

Very user friendly, and could be used for more detailed companies with large fleets.

Contras:

delays on the less used units, seems like when a unit is off for a while it takes some time to reboot

Respuesta de VTS

hace 3 meses

Thanks for the feedback, Sead! We're glad your having a good experience.

Sajeel Q.
VP Operations en Canadá
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great product and people

5 hace 2 meses Nuevo

Comentarios: Nothing but positive. They are good people, product-driven and are customer first.

Puntos a favor:

I interact with the people at Intellishift daily. Their culture and team are top notch as well as the product.

Contras:

Software can always have more integrations and enhanced API documentation in a platform-driven world.

Michaela H.
Service Operations and IT Manager en EE. UU.
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great product for the price

4 el año pasado

Comentarios: Support and team are great. Great product, especially for the price. Better product than the big name competitor!

Puntos a favor:

Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep.

Contras:

The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product.

Respuesta de VTS

hace 12 meses

Hi Michaela, Thank you for your feedback! We are happy to hear that you are satisfied with IntelliShift.

Maggie S.
Admin Assistant en EE. UU.
Producción de alimentos, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Could use some work

4 hace 4 años

Comentarios: Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Puntos a favor:

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Contras:

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your review, Maggie! We appreciate your feedback and are happy to hear that Silent Passenger is an asset to your business. We look forward to continuing to support your business in the future!

Justin T.
CFO en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Interface, Even Better Service

5 el año pasado

Comentarios: We are able to see the current status of our entire fleet and also use the software for maintenance tracking.

Puntos a favor:

By far, the greatest part of IntelliShift is the customer service that we have received. The few times we have needed support, they are always willing to help and follow through. IntelliShift also interfaces with our ERP Software, Sampro Enterprise.

Contras:

The only negative is that it took a little while to find the right GPS unit for us. Although it took some time, IntelliShift persisted until we were up and going.

Respuesta de VTS

el año pasado

Hi Justin, We are thrilled to hear you are enjoying IntelliShift! The success of our customers is at the heart of what we do - we greatly appreciate the feedback.

Ralph V.
Shop Foreman en EE. UU.
Administración gubernamental, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Silent Passenger

5 hace 3 años

Puntos a favor:

Know where the employees and vehicles are most of the time

Contras:

Wish it would work in all areas for us. No service in all areas

Respuesta de Vehicle Tracking Solutions

hace 3 años

Thank you for leaving a review, Ralph! We appreciate your positive feedback and hope you continue to see success with Silent Passenger.

Alex S.
COO en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product at Great Cost

5 hace 4 años

Comentarios: One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product

Puntos a favor:

The product is easy to use and offers a lot of features that make it easy to increase productivity.

Contras:

The refresh time is a little slow and the mobile app version in not as efficient as needed.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your positive review, Alex! We are thrilled to hear that Silent Passenger has helped your business improve productivity. We look forward to continuing to provide fleet management support for your business!

Brian T.
Senior Director, Strategic Planning and Logistics en EE. UU.
Hospital y atención sanitaria, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

VTS staff are very responsive

5 hace 4 años

Comentarios: We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

Puntos a favor:

I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

Contras:

Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for the review, Brian! VTS is happy to have you as a customer. Hopefully you continue to see operational and financial benefits. We look forward to providing you with excellent support in the years to come!

Nicolas A.
Corporate Fleet Manager/Owner en EE. UU.
Logística y cadena de suministro, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great product but challenging to communicate on the fly.

5 el año pasado

Comentarios: The platform itself works great. My challenge is the constant change of account reps and their lack of knowledge about my business and their lack understanding of the products intellishift has to offer.

Puntos a favor:

The overall functionality is great it meets our needs.

Contras:

There seems to be a revolving door with account reps assigned to my account.

Respuesta de VTS

hace 12 meses

Hi Nicolas, Thank you for your feedback. We are happy to hear you are satisfied with our product and its functionality.

John P.
Mangr en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Our Silent Passenger review

4 hace 3 años

Comentarios: Its ok. There are additional options that are needed like cameras to view in the truck cab and out onto the road. The ability to communicate with your driver through your system that is integrated in our truck.

Puntos a favor:

The pros about your product are the obvious. Tracking my vehicles and the maintenance log reminder for oil changes.

Contras:

The tech support department is uneducated on the tracking product and never has a proper answer.

Respuesta de Vehicle Tracking Solutions

hace 3 años

Thank you for your review, John. We appreciate your feedback and will share it with our team. We are glad to hear that you enjoy the tracking and maintenance features!

Amanda B.
Safety en EE. UU.
Transporte/transporte en camión/ferrocarril, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Wonderful

4 hace 3 años

Comentarios: The system is very helpful with finding the trucks and seeing their path of travel

Puntos a favor:

the system is easy to use and navigate. The reports are easy to run and read. the system updates frequently.

Contras:

The GPS system sometimes takes too long to update and bring the site to live time, which makes it hard to follow trucks.

Respuesta de Vehicle Tracking Solutions

hace 3 años

Thank you for your review! Client support and enterprise technology are our top mission.We appreciate your feedback and glad to see our platform is adding value to your operational needs.. We look forward to continuing to work together and support your business needs.

Ray M.
Weightmaster en EE. UU.
Energías renovables y medio ambiente, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Professional grade

5 hace 4 años

Comentarios: Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station

Puntos a favor:

Accurate location and easy to use mobile app, most of the time I’m not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)

Contras:

Need more frequent location Updates, takes quite some time to update the actual location (about 5 min)

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your review, Ray! We appreciate your feedback and are happy to hear that you are seeing success with Silent Passenger. We look forward to continuing to support your business in the future!

Steve M.
Director of National HVAC Service en EE. UU.
Servicios para instalaciones, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Silent Passenger ease of use.

4 hace 4 años

Comentarios: Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Puntos a favor:

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Contras:

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your review, Steve! We are glad to hear that you are enjoying Silent Passenger and appreciate your feedback. We look forward to continuing to support you in the future!

Rick S.
Asset Manager en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Satisfied with purchase so far

4 hace 12 meses

Comentarios: Fleet tracking and mobilization has become much easier with the product.

Puntos a favor:

Product is easy to install and fairly simple to administer.

Contras:

Even though we have a WEX fuel card integration with the card has not gone as smoothly as promised.

Respuesta de VTS

hace 12 meses

Hi Rick, Thank you for your feedback! We are thrilled to hear that you are satisfied with IntelliShift.

Donald T.
Sales en EE. UU.
Transporte/transporte en camión/ferrocarril, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Thumbs up for silent passenger

5 hace 4 años

Comentarios: My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I’m a passenger gives an accurate up to the date information

Puntos a favor:

Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it’s idling or if it’s moving

Contras:

NoneThere was not too much of a downsize to using this system

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your feedback, Donald! We appreciate your time and we are happy to hear that Silent Passenger has helped you improve customer service. We look forward to continuing to support your business in the future!

Usuario verificado
Dispatch en EE. UU.
Usuario de Linkedin verificado
Construcción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great for fleet

5 hace 4 años

Comentarios: We have been using silent passenger for many years and have had very few issues. Overall a great experience.

Puntos a favor:

It allows us to see everything at one time, and the updates keep getting better

Contras:

sometimes takes a while to run reports for entire fleet but it is to be expected sometimes.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your review! We appreciate your feedback and are happy to hear that you have had a great experience with Silent Passenger. We look forward to continuing to support your business in the future!

Usuario verificado
Controller en
Usuario de Linkedin verificado
Aerolíneas/aviación, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

2 Thumbs Up!!

4 hace 4 años

Comentarios: We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Puntos a favor:

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Contras:

None! So far, we like everything about the software.

Respuesta de Vehicle Tracking Solutions

hace 4 años

Thank you for your review! We appreciate your feedback and are thrilled to hear that you are finding success with Silent Passenger. We look forward to continuing to support your business in the future!