Opiniones de Ease

EaseCentral is an incredible service and a tremendous value for the yearly investment

Comentarios: My clients and I use it and we like it. Here's a recent quote..."2018 is going well... We have had a large amount of growth and employee turnover so it has been very busy. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. "

Puntos a favor:

My clients and I love EaseCentral because it is easy to use. Here's a recent direct quote from a client: "So far this year is going welll. We have had a large amount of growth and employee turnover so it has been very busy as the Director of Operation and HR Manager. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. " EaseCentral has allowed me to win new business because they were so impressed with the new hire on-boarding capabilities and benefit enrollment & management functionality of the platform. Also, I like that I can teach my clients how to use it themselves and administer their own benefits in about 10-30 minutes of training. Bottom line is it's easy to learn and use.

Contras:

About the only thing I don't like about EaseCentral is recently their Customer Success Support team must have just grown. When I called into EaseCentral in the past I would almost always get a person that I recognized and had worked with before. The last 2-3 times I've called in to ask a question of the support team, I feel that I got a new person and I honestly think I knew more about EaseCentral's features and capabilities than he/she did. That's about it...everything else is really 2 thumbs up. That's my feedback and the feedback from my clients have been very positive too. Thanks,

Using Ease with Ease

Comentarios: My overall experience with Ease has been great. It has allowed us to grow our business drastically by providing a streamlined, simplistic technology solution. Although, we have found that we have increasingly grown dissatisfied with the service provided by Ease Support.

Puntos a favor:

Ease is one of the first ben admin systems I utilized when beginning my employment in the insurance industry. Due to it's simplicity and user friendliness, it has always been a preferred system to utilize. Not only is system configuration a breeze, but we find that our clients easily get accustomed to how the system operates as a whole.

Contras:

The biggest con about Ease is its customer service. We have not had a great experience with our designated Customer Success Managers, as we have experienced lack of response and extreme delays in issue resolution. When reaching out to Support, we are frequently told different information by various representatives spoken to.

Do not get this!! Waste of money and time!

Comentarios: No live people to talk to when there is a major issue.

Puntos a favor:

Hold times are forever. You can't talk to your "Customer Success/Failure Manager" when you need something. They direct you to watching videos to resolve any issues. I don't want to watch a video. I want live help. What does the customer "success" manager do for you? Nothing. When you have an issue that needs technical support, they send it through the portal and then you wait for someone to respond and then you respond and then they respond --- and no, its not in real time. So, an urgent issue can take up to 3-5 days getting resolved. Not great customer support for anyone.

Contras:

Everything. Directing me to watch videos instead of a live person.

Ease Greatest Tool for Brokers to have!!!

Comentarios: Fantastic! The first minute that I heard about ease, I was all over it and wanted to see the product immediately. From that day 4+ years ago I haven't stopped using ease whatsoever- the truth is that ease has been a power-play tool for me in my multiple implementations. If I ever hit a wall and there is an issue, I love how ease is always there to fix and assist with the problem. I can not recommend ease enough- this has changed my productivity and ability to engage my clients and their employees.

Puntos a favor:

I love the User experience of the software compared to other competitors in the marketplace. The overall system is wonderful, works like a charm, super easy to administer benefits. The software is always driving forward and enhancing their capabilities, so for my sake I can't choose just 1 thing about ease because everything works perfectly.

Contras:

I would like more flexibility with the document generator for custom documents. The employees need some expansion on types of income/compensation that the employer can have as options. It would be nice to have the ability for Per Diem compensation, hourly plus salary pay types...more options

Top Choice

Comentarios: Ease has been a solution to the Covid 19 problem where enrollment can be done by the employees at their homes. It has also been wonderful for groups with employees in multiple states for them to enroll on-line. And there is no missing information as the program requires answers before you can go to the next section. Customer support is right there to help you, no long waits that stops your progress.

Puntos a favor:

The Ease software is easy to use. Adding a new company is a snap because all the product data, forms and plan designs are in the Ease library. Plan Administrators love the fact that all of their employee's information is at their fingertips and chasing illegible enrollment forms is a thing of the past. And, 1095 ACA reporting is quick and easy. A Great feature is that you have a Success Manager assigned to you so you can get up and running quickly and someone to go to for assistance with any feature.

Contras:

I am waiting for integration with some of the largest carriers to take place so enrollments and terminations would be automated. However, Ease has added multiple carriers to that list, just not the ones I sell.

Originally Great but declining

Comentarios: Overall experience has just been okay. As I said in the title, originally it was great but over the past several years it's been declining as they've gotten bigger and have made updates to their company structure. The product is good and we continue to use it because we can't move platforms during the busiest time of the year for our agency. However, we are exploring other options. Ease's support area is bare and rarely provides solutions. It's very difficult to get a support ticket answered. If you aren't sure which department you should select for your issue sometimes it will go unanswered because you selected the incorrect department. When you notify ease support of issues with the rates they pulled from Vericred, you are told you are wrong even though the rates you are providing them are the rates you received from the carrier. Then they expect you to manually add the rates yourself if you are needing them updated quickly. With the growth of Ease it's is evident that they are simply money motivated. Our contract was recently renewed and the previous discount went away. When asked for another discount similar to what we previously had we were told what was in it for Ease to provide another discount as before. We are sticking around for at least another year but with this attitude its hard to say anything positive about a company who cares more about money than the product they are putting out.

Puntos a favor:

What I originally liked about Ease was that it was user friendly, support staff was accessible and had an easy interface. Integration with our business was seamless and had the tools we needed to set up our business and clients for success.

Contras:

There are some capabilities missing such as being able to really be notified when an employee has completed their enrollment. Or when the employer has added an employee. Or being able to pull a deduction report only for employees who are new hires and not the entire company roster. I don't like how there's little integration with other insurance companies. Other enrollment platforms have several integrations.

EASE made easy!

Comentarios: You basically set up all your plans and emails that you want to send to employees. Add all employees in with an excel sheet. Then you can start by sending an email that goes out to employees to select their benefits. You can even put a video like a tutorial on how to use.

Puntos a favor:

I loved that this software is friendly user for both the administrator and for our staff. I never receive any complaints from our employees.

Contras:

Honestly, I can't think of anything negative to say about this software. It's so easy to maintain.

Buyer BEWARE!

Comentarios: It was hands down my wort customer experience in decades. I'm not kidding! It is hard to believe that it was this bad, but it was.

Puntos a favor:

I liked the software functionality that the online demo showed and the sales person promised I would receive.

Contras:

At the end of the day EASE simply never delivered a usable platform. I ended up with zero functionality and at each step EASE employees would blame someone else - Sales -Implementation - Development, etc.

The name say's it all

Comentarios: When we selected EASE we were looking for a platform that would be simple to implement and would reduce administrative work time for our account management staff. We have found EASE can accomplish those tasks well. While we did need to designate time for implementation and training for our staff as well as our clients, we found that time spent on ongoing service work reduced.

Puntos a favor:

The Ease of implementation and carrier connections.

Contras:

The lack of options in the H.S.A. contribution build and the cap on broker users.

Group benefits usage

Comentarios: Overall experience with ease has been good. The best features I personally like is the rate quoting tool, tracking of employees, and the enrollments.

Puntos a favor:

I liked the ease of learning and using the system.

Contras:

I feel sometimes support wasn't as helpful and getting our Agency subscription/billing fixed was a hassle.

EASE INTO OPEN ENROLLMENT!

Puntos a favor:

Electronic open enrollment made easy for our employees to login and navigate the application. Employees can choose the best option, sign and logout.

Contras:

Might not be a great fit for large companies. The app is simple, and some items are not customizable.

EASE from a Broker and Employer Viewpoint

Comentarios: Compliance, aca reporting

Puntos a favor:

Truly the ease of set up and the availability of all the features such as basic enrollment to full HR data collection and compliance documentation

Contras:

we have honestly not had any reason or situation we have had issues with or disliked. That does not mean it could happen but right now we feel we have a great program compared to other programs we have used for clients. Ease of administration and setup is key as well as ease for employers and their employees.

Ease Platform Works for our Clients Benefits Administration Needs

Comentarios: Ease is a system that we use daily to manage our clients benefits and its one that works for our clients needs.

Puntos a favor:

We handle most our our clients benefits administration in Ease and it is a user friendly system. We have no issues with setting up new clients and maintaining our clients renewals each year. The system tracks open enrollment progress for us and new hire enrollments, terminations, or QLE. All around it is a great system for benefits administration. The carrier connections with Ease is an awesome feature that has helped cut down time of processing for our clients.

Contras:

There are many great features that we aren't familiar with and have yet to use. It would be great if our clients used more than just the benefits administration feature and this is something we have to explores. Two clients have their payroll integrated with Ease and at first it wasn't clear on how the deductions needed to be sent over to the payroll system and we had errors. We were able to clarify the process and now the process runs smoothly.

Ease Customer Service is Ruining a Good Product

Comentarios: Our overall experience has been overshadowed by very poor customer service at all levels. When the software has caused such bad problems that we have to spend many, many hours to find and fix the damage that was done to the data, I found it very surprising when no apologies were given, and no one at Ease took responsibility for getting the issues fixed in a timely manner. It literally has taken months to get a couple of the problems fixed.

Puntos a favor:

We are an insurance broker and use Ease primarily for benefit enrollment and oversight of our clients' employees. Dealing with medium sized businesses, reports and censuses are often created to solve problems. Ease has a sizeable array to choose from and I have always been able to find what I need. Also, building new companies in Ease and adding employees by spread sheet upload is relatively quick and easy.

Contras:

Renewing benefits during open enrollment and also adding new benefits can be challenging. If you don't do it often it is difficult to remember everything that should be done. And you won't necessarily know if you have made a mistake until down the road when something doesn't work correctly. There is much to learn working in this area, although there are small question marks next to many items that can be clicked on and can be quite helpful.

Ease Review

Comentarios: Love it.

Puntos a favor:

This is such a powerful tool and is helpful in so many ways as far as employee management, benefit management, pulling reports, access to a multitude of information in one place. I have used it both to setup client groups and utilized on the other side as an employee. The employee side was easy, flows well and walks you through it!

Contras:

As an administrator, the build is daunting. Unless you have a small group, with a minimal amount of benefits, it can take a long time to build, usually needing to stop and ask questions for the setup. It can get even more frustrating for big groups with multiple classes, locations, divisions, contributions, etc. However, these are the groups that usually need or want to utilize all Ease can offer. As an admin, it takes a lot of time to build, taking away from the day to day work for a broker.

Ease August Review

Comentarios: Love, Ease. We have needed a platform like this for years.

Puntos a favor:

How it gathers all the information we could possible need about a company and its employees in one place. How efficient it is to enroll & re-enroll employees.

Contras:

I wish there were more CRM features in Ease. Adding custom rates doesn't always work out for me. When an app for a carrier isn't in the library, I wish we could add it immediately and no have to wait for Ease to add it.

EASE is EASILY understood amongst my peers

Comentarios: Excellent, happy with everything from customer service.

Puntos a favor:

The whole system is very simple to use. when you put this on a difficulty scale it's Beginner.

Contras:

data doesn't stay when you switch between tables which creates repetition on tedious number inputs.

Ease review

Comentarios: We now have most all of our groups in Ease and are able to manage their benefits much more efficiently

Puntos a favor:

So much easier when our groups are in Ease - all employee and benefit information is at our fingertips

Contras:

Some companies take a long time to establish a connection and everything does not always feed over correctly.

Long Time EASE user

Comentarios: Overall I have had a positive experience and this option works for 98% of groups with 100 or fewer employees.

Puntos a favor:

I like that you can easily set up and deploy groups. The user interface is easy and clean. Also, this product has great form mapping with real signatures.

Contras:

Some more sophisticated benefits may not be supported. Not much in the way of customizing for specific use.

Account Manager

Comentarios: Several years ago, we used Ease to manage the benefits of a large employer with multiple benefits and multiple eligibility rules. The group was managing their benefits manually and via spreadsheets. The group was able to implement everything in Ease. An Ease representative made himself available over a holiday to help us import data and implement this group.

Puntos a favor:

Ease provides a great platform for onboarding and benefit enrollment. From the setup side, Ease is one place to store all benefit plan information, eligibility rates, employee demographics. I use Ease as my go-to place when I need to reference enrollment or benefit questions.

Contras:

I do not have anything specific I can say I do not like about Ease. There are continual enhancements being made and sometimes I do not know about the functionality until I am processing a change or a renewal.

Technology Mngr

Comentarios: have been using it for 6 years and enjoy the simplicity of the platform

Puntos a favor:

Very user friendly, the dashboard is easy to maneuver through and great ACA and reporting tools

Contras:

Their customer support needs help. They have a bot for support on the platform that offers a chat /call or email feature to reach support. This is a new feature they brought to their platform this year and is not very streamlined. Takes some time to get callbacks and email responses, the chat service is only available from 9-3pm

Easy Ease

Comentarios: This has made quite a difference in managing multiple Clients and their needs. By far Ease maintains to best Support Teams for any product that I have used. They are quick, knowledgeable, capable and friendly!

Puntos a favor:

This product is easy to set up and manage. The deployment to new hires and at Open Enrollment time gives us all time savings and the critical control of those processes.

Contras:

Some of the features have idiosyncrasies. I find that I call Support several times a year over such things.

Love this product

Puntos a favor:

Ease really does live up to its name. the benefits administration side of it is simple to use and the interface is easy to navigate. I haven't unlocked all of the features but plan to in the near future.

Contras:

I can't think of any cons at this time.

Changed the way I manage my clients.

Puntos a favor:

Lots of pros but what sticks out most is: 1) The seamless integration of data onto enrollment forms. No more back and forth with employees correcting/completing paperwork. Such a time saver. 2) Straightforward online portal to ease enrollment for employees and access for employers/admin and us as brokers. Everything is right there.

Contras:

Nothing really. Any processes that could've been simplified have already been implemented... sometimes before I even realize that there was an easier way.

Ease makes it easier

Comentarios: Very good.

Puntos a favor:

We have gotten excellent help from Ease directly when we have had questions.

Contras:

I don't like Ease Connections. I would rather do my own submissions and I feel it is too time consuming to wait to see that they are done with Ease.