Opiniones de Genea Access Control

Sobre Genea Access Control

Genea Access Control is a cloud-based access control platform that provides physical security to buildings and enterprises.

Descubre más sobre Genea Access Control

Puntos a favor:

It is very easy to use and if we have any questions they are always available to assist.

Contras:

Unfortunately, cleaning up the custom door groups is a manual process.

Valoraciones de Genea Access Control

Evaluación media

Facilidad de uso
4,9
Atención al cliente
4,7
Funcionalidades
4,7
Relación calidad-precio
4,6

Probabilidad de recomendación

9,2/10

Genea Access Control tiene una valoración global de 4,8 estrellas sobre 5 según las 20 opiniones de usuarios de Capterra.

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Usuario verificado
IT Manager en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best SaaS Access Control

5,0 hace 2 años

Comentarios: The Sequr team has been very responsive from the first day of our installation. The product has been maturing and evolving and is even better than when we selected it. We've used it for managing multiple offices in different countries. Very happy using it and would highly recommend it.

Puntos a favor:

I like being able to assign different levels of administration to enable receptionists and assistants to generate cards, without granting them full access. My users love being able to use their phones to unlock the doors. Additional, granular level of controlling access are very powerful. The best part is that it's a cloud-based controller. Software updates are rolled out without any action on our part.

Contras:

Initially, we couldn't assign multiple door groups to individuals, forcing us to create multiple custom door groups based on specific needs. Fortunately, an upgrade to the software resolved this issue. Unfortunately, cleaning up the custom door groups is a manual process.

Respuesta de Genea

hace 2 años

Thank you for your response and we are glad you love our product.

Jordan
Senior Manager of IT en EE. UU.
Marketing y publicidad, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great SaaS Management Tool for

5,0 hace 2 años

Comentarios: Excellent. I've been happy to see how this product has grown with Klaviyo. It is very feature rich compared to the other we have used in the past. One of my favorite features

Puntos a favor:

Easy to use interface, ties nicely to GSuite environments as well as now our Okta environment. Has a seamless integration with Meraki cameras to be able to track door access. Very easy integration to other Cloud based applications like Slack, Meraki, Okta, GSuite, etc.

Contras:

Would like to see further integrations directly with other tools for card collection and input (for example Workday or GSuite on this front). The team though is very responsive if you ask for integration and agile enough to consider adding features to the roadmap.

Respuesta de Genea

hace 2 años

Thank you for taking the time to write the Capterra review. We truly appreciate it! Your feedback with regards to additional integrations and card collection and imputs has been noted. We do currently have integrations with Papercut and various GSuite enhancements on our list, but if you have any further requests or details you want to share, definitely send them our way.

Monica
Property Admin en EE. UU.
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product

5,0 hace 9 meses

Comentarios: People are great friendly and helpful

Puntos a favor:

Reports are easily accessible and easy to download.

Contras:

Sometimes I can't find what I am looking for

Respuesta de Genea

hace 8 meses

Thank you Monica for your kind words and taking the time to write a product review.

Carolina
IT manager en EE. UU.
Tecnología y servicios de la información, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy and secure tool

5,0 hace 9 meses

Comentarios: The overall experience is great. The Genea team from sales to support has always been on top of things, providing quick solutions.

Puntos a favor:

Genea is really use to use and you can manage all you access door remotely. The UI is very simple and you can also use the app to have full control.

Contras:

Some times I have difficulty with the quick shake to open feature. It works in some access points but not in others.

Respuesta de Genea

hace 8 meses

Thank you so much for taking the time to review Genea's access control solution. We are always looking to improve the customer expereince and will continue to do so.

Usuario verificado
IT Systems Project Manager en Israel
Usuario de Linkedin verificado
Internet, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very promising product and service for easy-to-use, highly recommended.

5,0 hace 2 años

Comentarios: I highly recommend this product! Easy to use, install and configure.
If you are looking for a global access management solution that includes integrations with OKTA, Cisco Meraki security cameras, and one global management portal, look no further.

Puntos a favor:

How easy is it to configure Sequr with door access hardware. The management interface design is very understandable and easy to navigate. One more thing to like most is the easy way to connect the various branches with each other through the Sequr Infrastructure using centralized management and especially Sequr integration with OKTA and Cisco Meraki security cameras. Last but not least, The support team is extremely knowledgeable and ready to help 24x7!

Contras:

Not found anything yet - if I have to be really picky, I would suggest Sequr have more management options for HiD controllers and eliminate the need for local configurations.

Respuesta de Genea

hace 2 años

Thank you so much for taking the time to leave us a review :) So glad to hear you have had a positive user experience with not only the software, but also our customer support team!

Nick
Head of IT en RU
Juegos de ordenador, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Using Sequr..

4,0 hace 2 años

Comentarios: They're very responsive, it's easy to ask for new features and get answers on when air how long it might be, and they are doing a lot with a small team.

Puntos a favor:

We really like the integrations with Gsuite, and be able to have users set up immediately, also we really like the visitor functionality, it has most everything we needed for a signing app for visitors.

Contras:

We'd really really like a bit more flexibility in the rules for importing users from directories, it would be nice if we had NOT or ELSE conditions, we'd be able to set things up really well, and with a lot less preparatory work.

Respuesta de Genea

hace 2 años

Thank you for providing a Capterra review for us. We truly appreciate it! Your feedback with regards to further directory integration has been noted. We do currently have this enhancement request on our radar. We'll let you know when something like this might be available.

Marat
IT Systems Specialist en Israel
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very satisfied, Perfect tool!!!

5,0 hace 2 años

Comentarios: Experience is very positive at all, it is really not usual that everything is perfect, but this is the case. Great, Professional and kind Support! Kind service! Really great team they have!!! Will work with them always!

Puntos a favor:

All options you may think about in this kind of platform you have here in Sequr. Open API for all integrations. Native use, easy and nice

Contras:

Easy to use, each simple office administrator can use it easily.

Respuesta de Genea

hace 2 años

Thank you Marat for taking the time to write a review. We are so glad you love our technology and service and we value you as a customer.

Stas
Head of IT en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Wonderful Product

5,0 hace 2 años

Comentarios: From the first installation to the overall use for the past 1.5 years, I love this product. It is easy, fast and has great support.

Puntos a favor:

I loved that this product is updated regularly and the team that supports it is stellar.

Contras:

The always on feature on bluetooth does like to drain the phone battery.

Respuesta de Genea

hace 2 años

Thank you for taking the time to review us in Capterra. We truly appreciate it! Your feedback with regards to the mobile app permissions and how they affect phone battery life has been noted. We're always working to improve app performance and functionality. We've actually got some exciting new app features that will be released in the very near future that we think you're going to love!

Jose
Network Engineer en EE. UU.
Servicios, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Genea at Sunrun

5,0 hace 8 meses

Comentarios: Overall the system is simple and easy to manage. We are very happy with our selection.

Puntos a favor:

we love the integration with Meraki Cameras

Contras:

i do not like that I cannot manage my own card formats. when we started transitioning to Genea we had a lot of different card formats across the country. it would have been really nice to decode and add the card formats so we would not have to re-deploy thousands of cards

Kim
Workplace & Employee Experience Specialist en Países Bajos
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Genea

4,0 hace 9 meses

Comentarios: I like how smooth the app runs and how easy it is to register. The admin functionalities are good too, but I would love some more analytics.

Puntos a favor:

I love how simple it is, easy to use. There is no room for confusion when registering for access.

Contras:

Missing features such as being able to register earlier than on the day of arrival, etc.

Zach
Regional Account Director en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Simple and Reliable

5,0 hace 2 años

Comentarios: Incredible. Any product that makes things simple is a good product and Sequr does exactly that.

Puntos a favor:

The simplicity of it. I don't have to use a keycard to enter the office anymore which is so easy because I don't have to worry about always bringing my keycard to work. I can easily enter the office through my phone.

Contras:

I honestly can't think of one because I've never once had a problem.

Respuesta de Genea

hace 2 años

Hi Zach, Thank you so much for taking the time to write a product review for us. We are so glad you are happy with our product.

Chris
Security technology lead en Canadá
Seguridad informática y de redes, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Shopify feedback

4,0 hace 9 meses

Comentarios: Good. The team is extremely knowledgeable and supports our team well when it comes to technology. We could use more support with our deployments, currently, we are deploying multiple locations. It is obvious the Genea project management team is stretched thin

Puntos a favor:

Ease of use, ease of credential deployment, and ease of system management.

Contras:

Less control on the back end. Seems we need to rely on Genea to make Mercury required changed for us.

Andrew
CTO en EE. UU.
Maquinaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

BEst of Breed software

5,0 hace 9 meses

Puntos a favor:

This software is super easy to use and set up and works with industry leading hardware. During Covid we were able to integrate with our employee health screening to limit access to the building.

Contras:

I have yet to find any issue with the software

Jeremy
Tenant Service Coordinator en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Awesome Service

5,0 hace 9 meses

Puntos a favor:

It is very easy to use and if we have any questions they are always available to assist.

Contras:

I don't have anything about this software that I don't like

Respuesta de Genea

hace 8 meses

Thank you Jeremy for your feedback. We are glad you are happy with our access control solution.

Andy
Director, IT Ops en EE. UU.
Software informático, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A well implemented product and solid support staff

5,0 hace 2 años

Puntos a favor:

This product makes physical access very easy to implement across the globe.

Contras:

We have yet to find anything. This team has been great.

Respuesta de Genea

hace 2 años

Thank you for taking the time to write us a review! We are so happy to hear that you are enjoying our product!

John
Senior Chief Engineer en EE. UU.
Propiedad inmobiliaria comercial, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

3121 Michelson

5,0 hace 9 meses

Comentarios: So wo are very impressed with the software and will be expanding to all buildings

Puntos a favor:

We love the Ease of access other than that

Contras:

Connectivity at times is slow and the access control does not seem to work unless the phone is open

James
Building Engineer en EE. UU.
Propiedad inmobiliaria comercial, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Pleased with Product

5,0 hace 9 meses

Comentarios: Easy to use and deal with

Puntos a favor:

Ease of Use not hard to scroll through and find this you need to work with

Contras:

Nothing Really its a very easy product to deal with

Jordan
CEO en EE. UU.
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Simple and convenient

5,0 hace 2 años

Comentarios: Good company to partner w/ on these access control needs.

Puntos a favor:

Very easy to use. Works w/ phone well, and hasn't given me any trouble.

Contras:

Haven't run into anything yet that is a negative.

Respuesta de Genea

hace 2 años

Thank you so much for taking the time to leave us a review! So happy to hear you are enjoying our product and find it easy to use!

Matan
Operation specialist en EE. UU.
Desarrollo de programas, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great solution

5,0 hace 9 meses

Puntos a favor:

It’s easy to use, and we control all access to the company. And the access control app

Contras:

Nothing really to be honest. For now it’s all good

Usuario verificado
Palliative Care Physician en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Use your smartphone to access doors in your building

5,0 hace 4 años

Puntos a favor:

It offers a great solution if you forget your keycard. It offers cloud based key access using your smartphone.

Contras:

Sometimes it can be glitchy, does not work 100% all the time. The app is pretty simple and could offer more features and capabilities.

Respuesta de Genea

hace 3 años

Thank you for your review.