--- description: ¿Qué piensan los usuarios de Gorgias? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Gorgias gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gorgias - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias) # Gorgias Canonical: https://www.capterra.com.ar/software/155357/gorgias Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/155357/gorgias?page=2) > Una mesa de ayuda que permite que atención al cliente vea en una pantalla el perfil del cliente, su pedido y las interacciones en el pasado. > > Veredicto: 133 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Gorgias? Empresas B2C o empresas que son intensivas en soporte. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 133 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gorgias - **Constitución**: 2015 ## Contexto comercial - **Precio de partida**: US$ 60,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funcionalidades - Acceso móvil - Alerts/Escalation - Autoresponders - Base de datos de clientes - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Comunicación multicanal - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de flujos de trabajo - Gestión de modelos - Historial de cliente - Macros y modelos de respuestas - Panel de actividades - Personalización - Seguimiento de interacciones - Seguimiento de problemas - Third-Party Integrations - Transferencias/enrutamiento ## Integraciones (en total: 75) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams … y 60 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.com.ar/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.com.ar/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.com.ar/directory/22/customer-service/software) - [Software de gestión de quejas](https://www.capterra.com.ar/directory/30674/complaint-management/software) - [Software de chat en directo](https://www.capterra.com.ar/directory/30797/live-chat/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.com.ar/directory/31002/customer-communications-management/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.ar/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.ar/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [LiveAgent](https://www.capterra.com.ar/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.capterra.com.ar/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.capterra.com.ar/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Opiniones ### "Best help desk, highly customizable, reasonable price" — 5.0/5 > **Eszter** | *28 de septiembre de 2021* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable. > > **Puntos en contra**: It would be nice if they offered phone support and more e-commerce integrations. > > Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. ----- ### "Excellent Collaboration & Feature Velocity, Some Platform Bias" — 5.0/5 > **Frank** | *21 de marzo de 2026* | Suministros y equipo para empresas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q\&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. > > **Puntos en contra**: Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. > > It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. ----- ### "Good product for the price\!" — 3.0/5 > **Ryan** | *16 de diciembre de 2024* | Comercio mayorista | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents. > > **Puntos en contra**: Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create. > > Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far. ----- ### "Gorgias - great for small businesses." — 5.0/5 > **Candace** | *22 de abril de 2025* | Ropa y moda | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I love how Gorgias integrates into so many apps that we utilize on a daily basis \& the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers. > > **Puntos en contra**: Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on. > > Overall good experience - I'm always able to get a response from their team \& they are constantly rolling out new updates. ----- ### "CRM Made easy" — 4.0/5 > **Rodrigo** | *14 de marzo de 2025* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Easy set up and the navigation for the customer on multiple shops platform > > **Puntos en contra**: to many 3rd party plug in and to many add on > > the overall experience was good, easy set up, navigation, good support ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/155357/gorgias?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/155357/gorgias) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados