Opiniones de FullStory

Sobre FullStory

FullStory ayuda a las empresas a comprender, medir y mejorar su experiencia digital en sitios y aplicaciones.

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Puntos a favor:

Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.

Contras:

Fullstory can be a bit slow or 'laggy. It takes a bit to start capturing live sessions, and there is a considerable delay with go live.

Valoraciones de FullStory

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,5
Relación calidad-precio
4,1

Probabilidad de recomendación

8,5/10

FullStory tiene una valoración global de 4,6 estrellas sobre 5 según las 63 opiniones de usuarios de Capterra.

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Frank
Frank
Co-Founder, CTO and Product Lead en EE. UU.
Usuario de Linkedin verificado
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fullstory ushers in a new era of live data analytics

5,0 hace 4 años

Comentarios: The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Puntos a favor:

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Contras:

There's not really anything I can knock this product for. It's exceptional.

Thomas
Director en Hong Kong
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

State of the art product, but poor customer service and retention, unjustified price increase

5,0 hace 3 años

Comentarios: Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Puntos a favor:

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Contras:

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Bharath
Bharath
Director - Marketing en India
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Too pricey for the features and functionality it supports

3,0 hace 5 años

Puntos a favor:

Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Contras:

For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

Prakhar
Co-Founder en India
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Mind blowing product, but a little expensive

5,0 hace 11 meses

Comentarios: I use the free tier and sample data myself to work around the pricing. Would have loved if they gave an option to decide whether to keep a recording or not, so that i can cut down on my number of recordings and still use them.

Puntos a favor:

As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc. Fullstory acts as a catch-all analytics tool for me, where in I can restropectively go and see what impact my changes made. 0 effort needs to be spent on analytics since it is automatically collecting all data required to make a heatmap, session and what-not.

Contras:

It is very expensive for a bootstrapped startup

Monish
Monish
senior software engineer en EE. UU.
Usuario de Linkedin verificado
Software informático, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Track the User session and watch them use your product to identify there pain points

4,0 hace 2 años

Comentarios: FullStory has been a really useful tool for analysing the user experience on the Website

Puntos a favor:

FullStory records the live session of the user who uses the fullstory integrated web application, It records lots of other useful metrics which can be used for analysis these metrics can be customised, The integration of fullStory to the product is simple and easy due to the good documentation an good customer support, The FullStory provides some inbuilt analysis trends which is pretty useful, FullStory provides API's for data extraction,

Contras:

I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now, i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected, The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement

Andrew
Andrew
Solutions Engineer en EE. UU.
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fullstory offers real time information, automated screen capturing of system issues, and analytics

5,0 hace 4 años

Comentarios: Being able to better aid support departments by viewing exact client actions as well as providing product teams, better understanding of platform usage/problem areas.

Puntos a favor:

Rich visualizations while providing accurate data and allowing the admins to comb through data, view problem areas, as well as exactly what some of our client's were doing. This is tremendous from a support stand point, giving us the ability to view the exact actions/keystrokes the end user took.

Contras:

No real qualms. Sometimes what the system deems as a 'Rage Click' can be inaccurate. I have investigated a large number and do not have full confidence in the accuracy.

Chen
Chen
Head of Sales & Customer Success en Israel
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

If you’re a startup - this one’s for you!

5,0 hace 4 años

Puntos a favor:

Fullstory makes it easy to watch sessions recording over your website or product. We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable. We use it on a daily basis and it helped us improve so much in our product, I can’t stress it enough. Highly recommended!

Contras:

I wish there was a more friendly mobile experience.. an app or a responsive mobile website. That said, if I must watch something on the mobile web browser it will get the job done, but can get a bit better.

Phil
Phil
Web Customer Experience en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

DON'T BE A FOOL; get the full story

4,0 hace 4 años

Comentarios: When a Customer sends a feedback to us about problems during their visit, such as not being able to find where a feature should have been out is ordinarily easily located, I can see exactly what happened to him or her when it should have worked

Puntos a favor:

I can not only see everything a customer did, I can track past visits off their IP, Cookie, etc and keep a trail

Contras:

I personally find it a little clunky. But that's just me

Wes
Wes
Vice President of Operations en EE. UU.
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Unbelievable what this thing can do

5,0 hace 4 años

Puntos a favor:

They give you such good bug tracking tools. You won't regret the purchase just because of how powerful their tools are

Contras:

They're expensive. For a young company growing quickly, it's hard to keep up with the sessions counts that they base price on. Maybe different pricing structure?

Yaniv
Yaniv
Director, QA & Processes en Israel
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Amazing tool for debugging customers' sessions and understanding user-behavior

5,0 hace 10 meses

Comentarios: It lets us help our users in the highest level of investigation and debugging capabilities in case of problems

Puntos a favor:

The tool records everything the user does, allowing us (R&D & Support teams) to investigate the users' sessions in case of reported problems, including "playing the session" while seeing the browser's dev-tools data changes during the session.

Contras:

Not really a disadvantage, but the tool is so rich of capabilities, that it takes a bit of time to learn how to utilize all of them to the best

Usuario verificado
Thailand Country Manager en Tailandia
Usuario de Linkedin verificado
Juegos de azar y casinos, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Fullstory- a complete story of what your customers are doing onsite

4,0 hace 3 años

Comentarios: Help a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Puntos a favor:

Like the overall product where you could see what the users where doing onsite where it be rage clicks, missed content, and where the user came from. You can also customize metrics to your preference, thus upon logging in you can head direct to that group of chosen metrics to see the overall performance or status each day. Lots of metrics and variable to choose and monitor, which helps in making decisions. Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

Contras:

It was pretty complete, not much to dislike. Although having slow internet would make viewing the video replays a bit slow to upload and watch one by one.

Usuario verificado
Founder & CEO en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FullStory is the leader in session replay on the web

5,0 el año pasado

Comentarios: FullStory is a central part of the analytics story. Sessions generally "just work" and provide a ton of data outside the box. If you can't answer questions using the default data, custom events and attributes let you quickly dig into more complex questions and tag the sessions with the important information required to get your dashboard assembled. Setup is easy, though the first sessions may take some time to come in.

Puntos a favor:

The session replay is the most visible and most polished part of the product, but the real power is in the real-time analytics. Data is available for search within a few minutes of a visit, often sooner.

Contras:

The initial setup may sometimes take a bit of time to get going. You need to be patient for the first couple of minutes while your first sessions appear, but after that the product is very smooth.

Usuario verificado
Customer Success Representative en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

FullStory allows me a window into the unknown. A must have for research!

5,0 hace 4 años

Comentarios: I would recommend FullStory to anyone who is looking to understand their users and their issues and take them seriously. It offers a window of insight few applications give.

Puntos a favor:

Where to start! FullStory allows me to be able to look into a place and the mind of a user. It allows me to really dig deep without having to ask too many initial probing questions for customer support. Seriously, being able to look at what someone is doing and how they may be misusing or simply misunderstanding something is a godsend. I am able to understand and help a user that much quicker by getting in their mindset!

Contras:

The interface leaves a little bit to be desired and does have some quirks but overall this is a minor issue as the software really outshines this small issue.

Nikola
Marketer en Serbia
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great for understanding user behavior

5,0 hace 2 años

Comentarios: FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble. I recommend it for any SaaS company looking to better understand the behavior of their users.

Puntos a favor:

It lets you view what your customers are doing on your website and how they interact with your product. It's great for learning which features and functions of a website make sense and which ones are poorly designed and confusing users. Really invaluable tool for UX/UI Research, but also for Customer Support, because you can easily see what problems a user had when using your tool, for example if you are a SaaS, and then quickly identify their problem.

Contras:

Sometimes the software loads slowly, especially if you have a few other apps open at once. It probably takes up a lot of memory from the computer. Also, at times when watching a user's session, it will randomly pause at a point, we then have to refresh the page and start over. Probably related to the app loading slowly and taking up a lot of memory.

Usuario verificado
Product Owner en RU
Usuario de Linkedin verificado
Suministros y equipo para empresas, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Live Replay of User Sessions - Great for CRO

5,0 hace 3 años

Comentarios: We use fullstory to troubleshoot user experience issues with our site. It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

Puntos a favor:

The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX.

Contras:

The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites.

Usuario verificado
Product manager en Alemania
Usuario de Linkedin verificado
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The must-have analysis tool

5,0 hace 4 años

Comentarios: We needed a tool add another feedback channel to our product. This application gives you basically video testing of your product when you want.

Puntos a favor:

It’s just perfect! You can do so many things with this application and the team keeps adding functionalities continuously. What is different and is the real value added is that you have the events connected to the videos. In this way you don’t need to watch hours of videos, but you can directly go to the interesting point and also filter to show only the interesting videos.

Contras:

I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.

Usuario verificado
Analyst en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Can't Imagine Not Having It

5,0 hace 2 años

Comentarios: One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend.

Puntos a favor:

Once my company got FullStory, I couldn't imagine a world without it. How can you *really* tell what your customers are doing? Reviewing at a list of events is just not adequate, and FullStory solves this problem. It's extremely intuitive and flexible. You can change the speed, skip inactivity, leave comments inside the videos, and much more. Plus, they have integration with a variety of analytical platforms, like Heap.

Contras:

Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that. I've also noticed that dropdowns don't always appear as they should. This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

Usuario verificado
Digital Marketing Manager en EE. UU.
Usuario de Linkedin verificado
Petróleo y energía, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Better User Insight Made Easy

5,0 hace 4 años

Comentarios: This is a great tool that I recommend for every website large or small. It can help you better understand users and identify frictions points that lead to more conversions.

Puntos a favor:

FullStory makes it extremely easy to find specific sessions from Google Analytics, or other analytics platforms. You can dig through page flows in Google Analytics or you can just watch the users actual interactions to better understand how and why they converted (or didn't)

Contras:

For whatever reason, the email lookup can spotty. Sometimes I can find someone's email in the search function easily other times, not so much.

Kristen
Co-founder en Argentina
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

FullStory is a must have if you have a website. It’s the best for web behavior monitoring!

5,0 el año pasado

Comentarios: Everything has been top quality and fun for me to use! A great overall experience!

Puntos a favor:

I really love that they offer a free plan! The free plan give me all the functionality that I need! And as our company grows we can upgrade to get even more features! The website recordings are my very favorite feature and I’m always checking and watching to see what can be improved. It’s a really great app and it doesn’t slow my site down. That’s a huge plus! It’s a really great website tool!

Contras:

I love everything! It’s one of my favorite apps and I think I might be addicted to the insights and recordings it give me.

Ganesh
Senior QA Analyst en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Capture user feedback and perspective of a product

5,0 hace 3 años

Comentarios: Helps understand the user behavior and steps on the product, by analyzing activities performed by users across the globe. Easier integration to cloud based solutions and manage subscriptions Can be used with specific flows in product.

Puntos a favor:

Ease of access Storage options understand user behavior and steps to replicate a problem scenario avoid multiple screen capture techniques as video is captured by the full story integration search feature based on timestamp and region

Contras:

storage needs to be cleared based on subscription at times new screen recordings cannot be recorded when storage is full

Usuario verificado
Support Manager en EE. UU.
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Amazing insights

4,0 hace 4 años

Puntos a favor:

This tool is wild. I never knew something like this existed. Our software has some problems and we often rely on clients reporting to find little bugs. This tool has revolutionized how we see what they see. Makes it a lot easier for us to prove user error over product error

Contras:

Getting the product integrated with our site was not an easy goal. Our development team was able to get this integrated and going, but the regular guy off the street would not be able to.

MANAS
Senior Software Engineer en EE. UU.
Comercio minorista, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Tracking the user session of your web product, to further analyse on the data collected

4,0 hace 2 años

Comentarios: FullStory has been a great tool that helps in collecting the user session data on our web product, it has been a great experience with the tool

Puntos a favor:

Fullstory tracks the user sessions and useful datas such as time duration place of use and many useful infos, these data that it collects can be customised , they have a clear documentations which helps in setting up and integration, fullstory has server that holds these datas and offers some analysis on them , and they also have some use-full api's from integration , such as data extraction and data retrieval

Contras:

it could have offered more analytical front and custom analyses scope like tableau, and the data storage is for a short period i think 12 months, if you have to retain the data then you have to extract it and store it in some place else

Usuario verificado
Digital Marketing Manager en EE. UU.
Usuario de Linkedin verificado
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

One of a Kind

5,0 hace 3 años

Puntos a favor:

It provides insight into traffic and user behavior unlike any product I've seen before. My favorite feature is being able to search and segment sessions based on clicks and sequences of events.

Contras:

The limited window of time that sessions are available for review, and it is quite expensive.

Natasha
Customer Success en Israel
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best software ever!

5,0 hace 3 años

Comentarios: Amazing! I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues

Puntos a favor:

Allows me to investigate bugs and user error super quickly within a fun to use interface

Contras:

sometimes I cannot find old footage, i do not know if the footage is saved forever?

Aaron
CEO en Nueva Zelanda
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fabulous product for keeping track of what your users are doing and improving your UI/UX

4,0 hace 4 años

Puntos a favor:

Love the live view that lets us track users behaviour immediately after we release a new product or version.

Contras:

It can be overwhelming the number of sessions and being able to sort through the chaos at times but all in all its a great piece of software.