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Sobre HubSpot CRM

HubSpot CRM es el CRM 100 % gratuito, flexible e intuitivo que encantará a tu equipo de ventas.

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Mostrando 2.898 opiniones

Alfredo P.
DIRECTOR GENERAL en México
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

BUENA PLATAFORMA CRM

4 hace 12 meses

Comentarios: He tenido una buena experiencia de uso hasta ahora, si recomiendo la versión gratuita, pero tener en cuenta que escalar a un plan completo tiene un costo demasiado elevado.

Puntos a favor:

Me gusta que integra muchas funcionalidades interesantes y puedes iniciar con la versión gratuita de por vida, la cual ya es bastante útil para dar seguimiento a prospectos y vendedores.

Contras:

El precio de su plan anual que incluye todos los módulos es realmente caro e imposible de pagar para un profesionista independiente o una empresa pequeña. Tal vez HubSpot esta enfocado a medianas y grandes empresas.

Rodrigo C.
Manager en Chile
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Hubspot general

4 el año pasado

Comentarios: Me gusto , pero no pudimos mantener por el precio

Puntos a favor:

Están todas las soluciones bien integradas.

Contras:

demasiado caro, no tiene precio accesible para medianas empresas, puede cambiar mucho de precio con pequeños upgrades

Norberto B.
Norberto B.
Sales manager en México
Usuario de Linkedin verificado
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Imposible multiplicar con este CRM en version de paga

3 hace 10 meses

Comentarios: Las versiones de paga no estan completas. Por ejemplo te dicen qie puedes llevar una lista de objetivos de ventas y al final solo te deja poner un objetivo. Te dice que puedes hacer reportes y solo deja 10
Te ofrece automatizaciomes y lo mosmo esta limitado a cierto numero
Ademas los precios son en dolares y son por usuario. Entonces si tienes 5 usuarios en la version gratuita cuando piensas en hacer upgrade ya se va a 200 usd esa actualizacion y no todos los vendedores usan esas funciones

Puntos a favor:

El software es facil de implementar y tambien intuitivo, ademas tiene una academia y explican bastante temas sobre inbound. La mayoria en ingles Si requieres llevar un registro de los leads telefonos y formularios este software en la version gratuita ayuda muy bien con eso. Las aplicaciones de celular te permoten integrar tus llamadas y dejar revordatorios

Contras:

Su politica de precios no es acorde con poner un crm gratiito y luego cobrar tanto

Hamit A.
CEO en Nicaragua
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

El mejor CRM gratis

5 hace 7 meses

Comentarios: Este sistema está diseñado para pequeñas empresas, nos permite mejorar el control de nuestros clientes y nos ayuda con muchas otras tareas más.

Puntos a favor:

Las funciones del CRM eran exactamente lo que necesitábamos y las integraciones que tiene nos permitió conectar nuestro sistema de mensajería y guardar los contactos automaticamente.

Contras:

Por el momento no hemos tenido ningún problema con el software.

Felipe M.
Director de Leadership Boost en México
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Hostigante

2 hace 9 meses

Comentarios: muy mala y hostigante. llenaba mi inbox de información inútil.

Puntos a favor:

teóricamente sería una herramienta de ahorro de tiempo y seguimiento a los clientes, pero me generaba más trabajo y menos resultados por lo que busqué otra opción para dar seguimiento a mis clientes

Contras:

sólo somos dos personas y yo hago el seguimiento a mis clientes. TODOS los correos recibidos en mi Inbox del mail recibía. 1. el mail, 2. un mail de Hubspot diciendo que había recibido un mail y que se iba a asignar a alguien y 3. un mail de hubspot diciendo que se había asignado el mail a mi. la mayoría de los correos no es de clientes, ni prospectos. Encontré esa funcionalidad frustrante y no la pude quitar. mejor decidí comprar otro sistema que pudiera administrarlo y no me hostigara tanto.

Jorge enrique G.
Propietario en EE. UU.
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

No tiene tiempo de atención al cliente

4 el año pasado

Comentarios: No entendía muy bien su funcionamiento, y solicité una orientación demostración por parte de hubspot. Se me dio un día y una hora. Cuando llego el día y la hora estuve esperando, después de quince minutos me comuniqué para saber si tendría la orientación o no, y la ejecutiva molesta me dijo que no tenía tiempo, que me estuvo esperando a la hora y que nunca llegue. Le mostré y le envie el mail de la cita y me dijo que era en el horario de ella -y del lugar donde ella estaba, era una hora menos en México- sin embargo jamás me dijo a las 11 horas de mi lugar, no a las 12 horas de México. Una contestación muy grosera y fría, siendo que nunca se especificó lo del huso horario, sin embargo me sirvió como experiencia para conocer el CRM de Agile. No creo que todos lo ejecutivos sean así, tal vez solo era una persona que no le gustaba su trabajo.

Puntos a favor:

Su base de conocimientos es realmente buena y al parecer el producto parece muy atractivo en lo planes empresariales.

Contras:

La atención al cliente para soporte, orientación o solución de dudas no es la adecuada o tienen personas que no les gusta su trabajo.

Ezequiel O.
Ezequiel O.
Owner en Argentina
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

No era lo que esperaba

3 hace 3 meses

Comentarios: Mala experiencia en general

Puntos a favor:

Lo que mas me ha gustado de Hubspot CRM es la cantidad de funcionalidades que tiene

Contras:

Lo que menos me ha gustado de Hubspot CRM es la dificultad de implementación y puesta en marcha para un negocio pequeño

Juan M.
Juan M.
Growth marketer en Argentina
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The go-to-CRM for startups growing from small to medium fast

5 hace 3 meses

Comentarios: An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Puntos a favor:

Hubspot is effortless to set up and intuitive to use. It counts with a vast array of features although it doesn't get overly complicated. Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Contras:

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

David O.
David O.
General Manager en EE. UU.
Usuario de Linkedin verificado
Dispositivos médicos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

HubSpot CRM is a Great Entry Level Contact Manager

5 hace 11 meses

Comentarios: I have had a great experience using HubSpot CRM. The program is very easy to use and is effective at managing my contacts

Puntos a favor:

HubSpot CRM is a great entry level option for businesses who need a way to manage their contacts. Not only is the product easy to use but it is also free as well!

Contras:

While the features are limited and push you to acquire other HubSpot licenses, this is only a small con when you account for the product being completely free.

Usuario verificado
Senior Manager, Education en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

An excellent tool to create and manage sales campaigns

5 hace 3 semanas Nuevo

Comentarios: Overall extremely pleased with this product. It has led us away from Salesforce to Hubspot.

Puntos a favor:

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

Contras:

The upload feature for bulk files could be a lot better designed.

Harry S.
MD en Australia
Ingeniería civil, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Surely it can do that?

1 hace 2 meses Nuevo

Puntos a favor:

This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...

Contras:

As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right? This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream. The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. [email protected] or [email protected]) - rather, Hubspot requires users to send from their individual email (e.g. [email protected]) Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or [email protected] It's no brainers like this that force you to question Hubspot's services.

Eric P.
Eric P.
CTO en Canadá
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Free but just as powerful as paid

5 hace 8 meses

Comentarios: Integration with various 3rd party services make using hubspot crm a delight.

Puntos a favor:

The price point of free makes hubspot crm a very attractive choice , but free isn't enough if it doesn't pull its weight. Fortunately hubspot crm hits all of the main functionality points with ease of use and fast response.

Contras:

There are a few features that are behind a premium paywall but that's to be expected with a free service.

Andrés j G.
Andrés j G.
Director en Colombia
Usuario de Linkedin verificado
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nice free CRM, expensive when you have to upgrade

4 hace 4 meses

Comentarios: I'm amazed by the quality and all the features included in the free tier. I haven't upgraded yet, will do in the future. So far it has helped me to organize my clientes, leads and make my life a little bit easier.

Puntos a favor:

The free tier is absolutely amazing, and it will work for most companies at an early stage. Once you start using it, the interface becomes familiar and there are many advanced options that can be used easily. It does requiere a little bit of effort in the design at the beginning, but the learning curve is not that long. Plus, the pipe funnel logistic is just great.

Contras:

When you start to grow and need more options, HubSpot CRM is quite expensive. Sure, you can look somewhere else, but it's not easy to migrate to another provider. So, if you want HubSpot, look in deeply, so when you need to upgrade, you believe you'll be able to pay their fees with no issues.

Kanad M.
Kanad M.
Sales operations analyst en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easiest CRM system to establish and implement

5 el mes pasado Nuevo

Puntos a favor:

Ease of use. Most of the tasks are drag and drop in nature which makes it easy to install, update the database, build reports and dashboards.

Contras:

Not much. It's a very neat and useful application to manage the sales interactions of our team, especially since we have very few sales executives that are a part of the sales team in our organization.

Meredith B.
Meredith B.
Marketing Manager en EE. UU.
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

It has changed how we operate

5 hace 4 meses

Comentarios: It has been a great experience overall. At times challenging but there support has always been quick to responded and they are incredibly knowledgable and helpful

Puntos a favor:

They offer support through integration and their chat/email/phone support is the best! It has been easy to bring everyone up to speed and has been widely adopted across our team.

Contras:

There are certain features you think would already be within HubSpot like customizing quotes but they are not. However, they are good about responding to ideas and keeping you up to date with future releases

Rick H.
Rick H.
Director of Sales en Canadá
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The benchmark for CRM

5 hace 8 meses

Comentarios: The product was flawless but the cost of subscription just got out of hand.

Puntos a favor:

Hubspot has every angle covered. Great email marketing, decent landing page creation, social media integration , omnichat capability, sales automation, e-commerce integration.. its the Swiss army knife of CRM.

Contras:

The cost of Hubspot runs up fast. the more features you need, the more contacts the bigger the bill.

Rishabh R.
Data Analyst Intern en EE. UU.
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Hubspot review

5 hace 3 meses

Comentarios: Ability to automate business development processes and track them through analytical reports.

Puntos a favor:

Ability to manage and segment leads. Creating automated workflows, conduct A/B testing for marketing emails, create lists and reports and SEO issue suggestions and improvement tips.

Contras:

Filters to create lists can be better and expanded.

Usuario verificado
CEO en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy and cost efficient way to get started - solid functionality

4 hace 4 meses

Comentarios: Overall HubSpot was an easy and free way to get started with a CRM. Salesforce is expensive and may not be necessary at the outset, HubSpot is a way to address all issues a salesperson needs when getting started without having to worry about cost, a key issue at the time of your company formation.

Puntos a favor:

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out. The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow. Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Contras:

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

Renato G.
Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Awesome CRM for Small Business

5 hace 4 meses

Comentarios: Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.

Puntos a favor:

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Contras:

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

Gerhard K.
Selfemployed Manager en Austria
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Super easy to use

5 hace 5 meses

Comentarios: Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.

Puntos a favor:

Start using free, and scale up as you grow, that is relaxed HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster. By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

Contras:

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

Eric r. B.
Eric r. B.
Chief Product Officer en EE. UU.
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

HubSpot CRM is excellent but they are modulizing features out, making it less powerful

4 hace 7 meses

Comentarios: I've brought HubSpot CRM to four different companies so far, but I am getting frustrated about how often HubSpot keeps trying to remove functionality and making me pay for this and that over and over to use basic functionality should not cost more.

Puntos a favor:

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Contras:

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

Yann I.
Yann I.
Consultant en Finlandia
Usuario de Linkedin verificado
Medios online, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A solid tool to get started with CRM

4 hace 7 meses

Comentarios: Using HubSpot CRM in my business has been crucial because it has enabled me to have a better understanding of what's happening. There's a database of contacts I can nurture, a sales pipeline that shows me what's happening and tasks that make sure that no more leads fall through the cracks and that no more deal opportunities are lost because they aren't being pursued. I highly recommend HubSpot CRM to someone who's just getting started with Customer Relationship Management or even a small business owner that want to leverage a sale to manage leads and the sales pipeline and who wants to do so on a shoestring budget (since the tool is mostly free).

Puntos a favor:

I really liked the fact that HubSpot CRM is relatively easy to use. The navigation between its different sections and features is smooth. The sales pipeline section lets you visualize what's happening at each of your stage pipeline, while sale forecasting shows you how much you'd be making if you were to close X deals. Plus, there's the smartphone app: an excellent way to keep track of things and carry out tasks even when you're on the go.

Contras:

The main con of HubSpot CRM, which is also true to other "freemium" tools, is the fact that certain features are only available in the paid plan(s). That's not an issue itself but the fact that the paid plans don't cost $10 or so each month but much more than that, may lead a user facing the question 'Do I want to invest that kind of money or should I look for a more inexpensive option?'

Leandro N.
Leandro N.
Owner en Costa Rica
Usuario de Linkedin verificado
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A potentially excellent business suite that is hobbled by its numerous pay walls.

4 hace 8 meses

Comentarios: Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go. However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline: 1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.
I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team. In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.

Puntos a favor:

The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further. The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows. Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.

Contras:

The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.

Usuario verificado
Marketing Technologist en EE. UU.
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy, adaptable and scalable

4 hace 10 meses

Comentarios: Overall love it. I have used various CRM's (Sales Force, Netsuite, ActiveCampaign, Piper Drive and Cooper) and hands down I love HubSpot the best.

Puntos a favor:

Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.

Contras:

Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM: - Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have). - Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution. - Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity

Joseph P.
Sales Manager en EE. UU.
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nothing compares to HubSpot

5 hace 10 meses

Comentarios: The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating.

Puntos a favor:

Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!

Contras:

I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..