Opiniones de BigChange

A Year with big Change

Comentarios: Positive, its not perfect but it is the best I have seen

Puntos a favor:

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Contras:

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Initial Review

Comentarios: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Puntos a favor:

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

Contras:

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

Big change review

Puntos a favor:

It adapts to the different areas of the business

Contras:

There are functionalities in the suggestions that were not implemented/ thought.

Great piece of Software!

Puntos a favor:

Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!

Contras:

The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.

2nd Time Round

Puntos a favor:

It is simple to use and highly editable. This give the business the flexibility to change a process instantly

Contras:

5 year contract, Cost. There are also some functions such as dashcams we would like

Big Change Review

Comentarios: Great!

Puntos a favor:

Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.

Contras:

Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.

The Go To for all your resource and fleet management.

Comentarios: Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.

Puntos a favor:

- Intuitive UI- Great Support- Live Tracking- Customisation

Contras:

- If you have multiple systems you cannot use them both with the same e-mail easily.

Bigchange / gamechanger

Comentarios: Its been a great experience and very user friendly

Puntos a favor:

The ability to track all the work being logged and provide updates.

Contras:

Nothing bigchange is great software all the eay round

A Big Change enabling us to streamline our Operations

Comentarios: Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.

Puntos a favor:

The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.

Contras:

There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.

Great for large businesses

Comentarios: It's great for what we use it for (large business - engineer/job management) but I could see there being issues with smaller companies due to costings etc.

Puntos a favor:

Feature rich product with heavy customisation available which can make the product truly unique to each company.

Contras:

it often grinds to a halt/slows down in the evenings which is when I use it the most.

Big change for a commercial gas company

Comentarios: Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group

Puntos a favor:

Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.

Contras:

It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.

I would not hesitate to recommend Big Change to any service

Comentarios: Very positive experience- it has transformed the efficiency of our business.

Puntos a favor:

Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic

Contras:

Took a while to set up but worth it in the end.

A great resource

Comentarios: Very good, helped enormously by Rob Sanders

Puntos a favor:

Staff, guidance and customisability……………..

Contras:

Constraints with stock movement history………

Gaswise Services Limited

Comentarios: From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.

Puntos a favor:

Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.

Contras:

The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.

Big change, Big easy.

Comentarios: Brilliant support provided quickly. It's fast, efficient and easy to use.

Puntos a favor:

Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.

Contras:

As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.

Big Change Review

Comentarios: Overall if the tweaks and issues noted could be resolved this system could be so much more user friendly and it seems odd that features like these have been missed out as they are available in other areas of the data base.

Puntos a favor:

The system is internet based which is a good feature as can be accessed remotely with ease. This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required. Big change continues to develop and add features that are needed.

Contras:

The monthly invoices is a massive issue, it shouldn't be such a long winded process to submit our monthly invoices. We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works. The onboarding process was more bundled in data than understanding how the system works and how to input the data, it has been with monthly issue since our go live in March with has caused additional unnecessary administration work. The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system.

Big change

Puntos a favor:

I like the simplicity of the design, almost everything is available to export data and can be a very useful asset to the workplace

Contras:

The feature i least like the most about BigChange would be the stockig aspect, As a buyer and from a procurement sector, there is lack of detail and can be rather difficult to accurately manage stock levels currently.

Bigchange

Puntos a favor:

Planned maintenance scheduling and automation of job creation

Contras:

How the tracker picks the closest road to machines/ vehicle location instead of actual location which can sometimes be a few miles away

helpful tips

Comentarios: it has been good and the webinars are very good

Puntos a favor:

its nice and easy to use for booking in jobs and you can see what you have done in the past.

Contras:

you can not search a job from the address if it is in the UNSCHEDULED JOBS list and that would but very helpful

Excellent!

Comentarios: Its fast and effective, I was used to 'Cash for Windows' before - this is better!

Puntos a favor:

Ease of use and speed, effective time control and traffic tracking

Contras:

Nothing really, it does what it says on the tin

Arrow Review 03/04/2023

Comentarios: Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year?

Puntos a favor:

It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.

Contras:

So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.

Big Change

Puntos a favor:

Ease of use, and fast to use, would recommend

Contras:

Nothing really, easy to use, would Recommend

Good System to use!

Puntos a favor:

Big change is easy to use and is easy to navigate around

Contras:

As I have only been working here for 7 months, I can't see any cons at the moment

Big Change usage

Comentarios: since using big change i have found that the platform is really useful and all the changes and upgrades big change make just make it easier to use

Puntos a favor:

how you can see in real time were all my staff are located

Contras:

the amount of info that big change pulls when you down load a report

Dependable Ltd

Comentarios: We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients. Big Change offers a great range of features in the platform, a lot of sections can be tailored to fit in with what we were looking to get out of the platform.Our onboarding manager has been excellent, very knowledgeable and has been a massive help in getting us up and running. Also the customer service team is great very responsive and helpful.

Puntos a favor:

Really good features to enable us to move away from paper based scheduling and reporting. Also the Vehicle tracking and reporting capability is a real plus.

Contras:

Out of the box has excellent range of features, Did find navigating to certain parts of the planform difficult but this is down to being a new system and will improve as we get used to it, the onboarding manager has been great and has been able to explain and demonstrate ways of getting the results we are after.