15 años ayudando a las empresas argentinas
a elegir el mejor software

Sobre Kangaroo

Kangaroo es una plataforma de marketing de fidelización del cliente de marca blanca omnicanal. Ideal para pequeñas empresas y redes de franquicias.

Descubre más sobre Kangaroo

Puntos a favor:

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package.

Contras:

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

Valoraciones de Kangaroo

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,8
Funcionalidades
4,7
Relación calidad-precio
4,5

Probabilidad de recomendación

9,0/10

Kangaroo tiene una valoración global de 4,7 estrellas sobre 5 según las 122 opiniones de usuarios de Capterra.

¿Ha utilizado Kangaroo antes?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (122)

Simon
Simon
Managing Director en RU
Usuario de Linkedin verificado
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Loyalty Software for Hospitality Businesses

5,0 hace 10 meses

Comentarios: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Puntos a favor:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Contras:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Respuesta de Kangaroo Rewards

hace 9 meses

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

Aimee
Owner en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

FiveStars to Kangaroo Transition

5,0 hace 2 meses

Comentarios: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Puntos a favor:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Contras:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

tim
president en Canadá
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

good product

3,0 hace 5 años

Comentarios: fairly good prdouct

Puntos a favor:

nice simple product to use ... nice to be able to provide customers with rewards ...

Contras:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Respuesta de Kangaroo Rewards

hace 5 años

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Keira
Marketing Manager en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Switched to Kangaroo From Fivestars

5,0 hace 3 meses

Comentarios: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Puntos a favor:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Contras:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Lisa
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Client Support - and it is Needed!

5,0 hace 4 semanas Nuevo

Comentarios: I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Puntos a favor:

The capabilities and features are very extensive

Contras:

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Tiffany
Marketing Specialist ReStore en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

You won't be disappointed!

5,0 hace 3 semanas Nuevo

Comentarios: After trying a few different reward programs, we can honestly say that Kangaroo is the most user friendly, bang for your buck program on the market. Customer service is top notch and always available during working hours.

Puntos a favor:

Ease of use and extraordinary customer service. Being able to utilize our own devices. Personalization geared toward our organization.

Contras:

There was truly nothing about Kangaroo that we did not like.

Aaron
Retail Director en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great service overall, needs a little tweaking

4,0 hace 2 meses

Comentarios: I do love the sales and support team, really a top group of people and very helpful. I would personally like less options that work flawlessly over too many options that have some clunky things about them.

Puntos a favor:

SMS messages for marketing and the Loyalty integration into Lightspeed has really helped keep our customers in one place for communication. Sales and Support is amazing. [sensitive content hidden] has helped me more times than I can count!

Contras:

With the introduction of eCommerce and the ever changing technology involved to integrate etc, there are some improvements that Kangaroo can do to make this product change from good to great. I love the support staff, they all really are the best but on the back end, it seems like they cannot implement things fast enough and there are a lot of small user friendly type changes that need to be made.

Myles
Marketing Coordinator en Canadá
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Kangaroo is Great!

5,0 el mes pasado Nuevo

Puntos a favor:

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

Contras:

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.

Steve
Owner en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Loyalty App and Exceptional Service!

5,0 hace 2 semanas Nuevo

Comentarios: Overall we are extremely happy with the app and service, from on-boarding to technical support - the service has been terrific.

Puntos a favor:

We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs.

Contras:

No cons so far, the app performs well and support is excellent.

Elham
CRM junior specialist en Líbano
Alimentación y bebidas, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great platform for loyalty program

5,0 hace 2 meses

Comentarios: great experience especially if you want to implement a loyalty program.

Puntos a favor:

the support team is great and directly help you to understand your needs.

Contras:

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Matthew
CFO en Bahamas
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

4,0 hace 8 meses

Comentarios: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Puntos a favor:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Contras:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Respuesta de Kangaroo Rewards

hace 8 meses

Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Andrea
General Manager en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Kangaroo review

5,0 hace 5 años

Comentarios: We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

Puntos a favor:

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Contras:

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Respuesta de Kangaroo Rewards

hace 5 años

Hello Andrea, Thank you for the positive review. We are happy to read that our program is working well for you especially as a tool to enhance business on Wednesdays. Our support & development team will look into your issue regarding displaying the points on the receipt for your new POS system. Thank you for your continued support and fidelity. we value your business. Best Regards, Team Kangaroo

Mitsuko
Director of Operations Support en Canadá
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

4,0 hace 7 años

Comentarios: We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Puntos a favor:

- Very easy and intuitive for the staff to use at the sales counter. - They are integrated with Lightspeed Retail. - The development team is very receptive to suggestions and feedback. - We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them! - We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider - The price is fair

Contras:

- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet. - We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes) - The user interface in the admin portal is slow(ish) to respond - When updating points balances, there isn't a way to note the reason

Respuesta de Kangaroo Rewards

hace 7 años

Mitsuko, Thank you so much for your valuable feedback. I'm glad to announce that based on your requests, these features were added to our core platform: - Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...) - We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount. We are different because we action on our customers feedback and yours has been amazing! Thank you!

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Decent Rewards Program

4,0 hace 6 años

Puntos a favor:

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Contras:

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Respuesta de Kangaroo Rewards

hace 6 años

Hello, Thank you for taking the time to review our loyalty program. We¿re delighted that you recognized the value and strength of our loyalty software features. We pride ourselves on the ease and simplicity of operating our software system and are disappointed to learn that your team experienced some difficulties. In the future, please do not hesitate to reach out to our support team via chat, email or phone to schedule a refresher course. Our support team is dedicated to ensuring that all of our customers feel comfortable with our software and are always happy to help resolve any issues which may arise. If you could kindly send a direct message to [email protected] with detailed feedback of your experience, we would appreciate the opportunity to learn how we can improve ourselves. Thank you and we hope to have the opportunity to work with you again soon! Thank you, Kangaroo Rewards

Heather
Owner en EE. UU.
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Wonderful Choice for a Loyalty Program

5,0 hace 4 años

Puntos a favor:

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

Contras:

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Respuesta de Kangaroo Rewards

hace 4 años

Hello Heather, Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo! Best, Team Kangaroo

Scott
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Three years growing our business with Kangaroo

5,0 hace 5 años

Comentarios: Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.

Puntos a favor:

Easy to use, easy to train employees to navigate and log customer points.

Contras:

It's a two step process with input into our POS. It would be nice if it could be integrated.

Respuesta de Kangaroo Rewards

hace 5 años

Hello Scott, Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo

Logan
Executive Assistant en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

5,0 hace 6 meses

Comentarios: Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Puntos a favor:

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Contras:

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Sharni
Sharni
CEO en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

So many features

5,0 hace 6 años

Comentarios: Kangaroo Rewards replaced several pieces of software for us. We were able to do away with email newsletter software and text message software, and we were able to update our paper rewards system. We saved a little money and a lot of monthly effort putting all of these things into one place. The biggest way we saved was removing the labor cost of maintaining our manual rewards card system. Customers are loving redeeming things with their points. We can choose all manner of things for them to redeem, and they love the choices.

Puntos a favor:

Ease of use Number of features Integrates with Lightspeed Customer support is great

Contras:

Tablet version is buggy Wish it would allow you to edit offers when using them in marketing emails.

Respuesta de Kangaroo Rewards

hace 6 años

Hi Sharni, Thank you so much for your review and your feedback. The glitch you had experienced on the that specific version of tablet app is now fixed. Thank you for reporting it and thank you for being an awesome customer! Kangaroo Rewards

Francisco
CEO en Canadá
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best loyalty program out there

5,0 hace 6 meses

Puntos a favor:

Versatility, simplicity, customer service. Everything we need from a loyalty program

Contras:

We are not able to merge accounts ourselves

Serge
Managing Partner en Líbano
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Highly Recommended 👍🏻👍🏻

5,0 hace 4 meses

Comentarios: Very good 👍🏻👍🏻
Would highly recommend to any business that’s thinking of working with Kangaroo

Puntos a favor:

Easy to use, has lots of cool features that are very beneficial for our business

Contras:

Not much. To be honest their support team is highly efficient and answer all our needs straight away

Respuesta de Kangaroo Rewards

hace 4 meses

Thank you for the wonderful review! We're delighted that you find our product easy to use and full of helpful features for your business. Providing exceptional customer service is highly important for us, and we're delighted that it's reflected in your experience. If you have any further feedback or suggestions for us please don't hesitate to reach out. We're here to ensure your continued success with Kangaroo!

Jenn
Manager en Canadá
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent Loyalty Program

5,0 hace 2 años

Comentarios: I am very happy with Kangaroo and their support team is very quick to respond on the chat line to help me whenever I have a question. Most of all, this program brings in results!

Puntos a favor:

I like how easy it was to set up the rewards and get customers to use the app to check in and earn points. We're very busy and the QR code really speeds up the process. Now that our email and text marketing is all in one, it's very fast to set up a campaign and get it sent out.

Contras:

Everything works exactly as promised. I have nothing negative to say.

Shyam
Manager en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Customer follow up

4,0 hace 5 años

Comentarios: I like it very much as small business but still having marketing tool to hold its customer base.

Puntos a favor:

Very good to stay connected to your customer base.

Contras:

This highlights Kangaroo Rewards more than the Store

Respuesta de Kangaroo Rewards

hace 5 años

Hello Shyam, Thank you for taking the time to leave a review. We''re pleased to hear that Kangaroo's marketing tools are effective in helping you stay connected with your customers. Best Regards, Team Kangaroo

Trey
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Works well with Lightspeed

4,0 hace 5 años

Comentarios: For the most part they have been very responsive and it has worked for my needs.

Puntos a favor:

The integration with Lightspeed is really good. The newsletters are easy to make and share on social media. They have made changes off my recommendations.

Contras:

would like to be able to better separate the customers and use categories from Lightspeed as well as tags.

Respuesta de Kangaroo Rewards

hace 5 años

Hello Trey, Thank you for taking the time to review Kangaroo. We're happy to read that our software is working well for your needs and that our support team has been great. We take your suggestions seriously and we will definitely look into developing deeper tag segmentation. Your business is important to us and we appreciate your valuable feedback. Best Regards, Team Kangaroo

Rana
Owner en Líbano
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best loyalty program and customer service!

5,0 hace 8 meses

Puntos a favor:

Their amazing customer service! Always super attentive and ready to help!

Contras:

Nothing so far. Everything is going as we were expecting

Brian
Sales Manager en EE. UU.
, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

No more stamp cards.

5,0 hace 6 años

Puntos a favor:

I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

Contras:

I would say explaining the switch to customers was the hardest part however they got it pretty quick.