Opiniones de RepairDesk

Synchronized Repair

Puntos a favor:

1. Accurate and timely ticket management.2. Provides virtual support help on time.

Contras:

Increase free trial features to allow for better testing.

Excellent Repair Solution with Exceptional Customer Support

Comentarios: We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers.

Puntos a favor:

Everything needed to run a repair center is available. * Integrations available with popular payment and Sales Tax systems like Stripe and Avalara * Integration with ShipStation for Shipping * Integrations for Email and SMS communications * Highly configurable for Ticket Statuses for business controls and workflow * Automation for personalized notifications to customers via Email or SMS * Online Lead intake from customers as well as POS for walk-in business * Reporting and Dashboards provided with support for data exporting * Role based permissions for user security * Very attentive and knowledgeable support team

Contras:

The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve.

Excellent service

Comentarios: So far so good, quick response from the team

Puntos a favor:

Well organised, friendly staff members, happy to help.

Contras:

Nothing yet. Just need 7 days helpline .

Company to avoid at any cost

Comentarios: Very bad and frustrating. I had more than 50 meetings with their team repeating the same thing over and over without any result

Puntos a favor:

Nothing the platform is archaic, the project management is not existing, sales representative promise you thing that the dev team cannot deliver

Contras:

We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specifications promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost

Teknikporten

Comentarios: Overall, I had a great experience with onboarding—the process was smooth, thorough, and set us up for success right from the start. The support team has been outstanding as well; they’re always available, responsive, and ready to help whenever we have questions or need assistance. This level of customer care has made a real difference, and it’s clear that the RepairDesk team is dedicated to helping their clients succeed. Highly recommend for any repair business looking for a reliable and supportive partner!

Puntos a favor:

RepairDesk truly stands out as a complete solution for our business! It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. The platform's comprehensive features make everything—from inventory management to customer tracking—remarkably smooth, saving us valuable time and effort. With RepairDesk, we feel empowered to focus more on growing our business while knowing our operations are in good hands. Highly recommended for anyone looking to streamline their repair business!

Contras:

While RepairDesk has been fantastic overall, one area for potential improvement is the check-in and ticket creation process. During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. That said, with good customer management skills, it’s usually manageable, and certainly not a dealbreaker. The platform’s many benefits far outweigh this minor inconvenience, and we’re confident that RepairDesk will continue to improve with future updates. Overall, we're very happy with it!

The Ferrari of the repair shop software.

Comentarios: As great as RepairDesk already is, they are always innovating. Like true craftsmen, they are refining the product constantly. Overall we're extremely happy we converted and we would highly recommend it for other shops that are looking for powerful software that will help them grow their business for years to come, at the forefront of the repair industry. RepairDesk has been dedicated to world class top-tier support. They have worked extremely closely with us since the inception. Even though they are miles away they are just one message away. It is truly astonishing, the level of service they provide.

Puntos a favor:

Powerful and feature-rich software. It was like going from driving a Ford to a Ferrari when we converted to RepairDesk from Repair Q! We enjoy the sms customer communication options and all of the other features which are highly customizable. Creating inventory items is a breeze. Saves us alot of time. Love the integrations with parts suppliers. The RepairDesk Payments has been very stable and reliable, and the rates are great. We generally average 1.5% to 1.9% on credit card processing. Their Payments guy is awesome; he helped us to configure the terminal for best results (lowest fees!) Love the payroll management to track employee time as well as commissions. That saves me alot of time.

Contras:

There is learning curve. I like the check and balances of the other system that combined each transaction as one with a ticket and a payment. RepairDesk separates repair tickets and invoices for payments. Our biggest frustration was with printing but they eventually sorted that out. Wish the POS screen loaded faster.

RepairDesk: A Game-Changer for My Repair Business

Comentarios: I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017. Here's what I love most about RepairDesk: Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient. Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system. Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything. Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. [sensitive content hidden] along with their [sensitive content hidden] has been super helpful all these years, no matter the issue, they always go above and beyond to help. If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner.

Puntos a favor:

Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients.

Contras:

A few items: API can be improved to allow customization for custom portals and lead systems. Discount code Customer referral management More comprehensive reporting and dynamic dashboard Overall stability should be improved

Hands down, best Phone Repair Store software on earth.

Comentarios: Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed.

Puntos a favor:

One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application.

Contras:

For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested.

My overall experience with repair desk.

Comentarios: The overall experience with RepairDesk has been exceptional. From the initial software implementation, we were supported by a dedicated Success Manager who ensured a smooth transition from RepairQ to RepairDesk. We also received data migration assistance and went live within just a few days. Post-launch, our Account Manager regularly checks in every 45 days to ensure everything is running smoothly. We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses.

Puntos a favor:

RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs. It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly. Additionally, the platform has a great Customer Support/Success Teams that are highly responsive and dedicated towards assisting users with setup and daily operations.

Contras:

There’s not much to dislike, but if I had to mention something, it would be that each item I click opens a new window, which can sometimes be annoying.

Audio Electronics Repair Shop from All Paper to All Digital!

Comentarios: We bought a business that had been in operation for 40 years that had an all paper system. Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. It has also given us new ways of taking payments that have shortened the time it takes to collect from customers. It's been a learning curve for us, as we were used to and comfortable with an arcane method. We are learning things very quickly and getting comfortable with the new workflow faster than we thought and have been very satisfied with how much easier the day to day operations have become.

Puntos a favor:

The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location.

Contras:

Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier.

My Review

Comentarios: It's been a rising experience. Coming from Square, we were used to the simplicity of it, but after using RepairDesk for a bit more than a month, it has become better each day.

Puntos a favor:

RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat.

Contras:

It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number.

Repair Desk

Comentarios: One central CRM Software and the it has small good features

Puntos a favor:

Simple for tech to use. They are improving the software

Contras:

Accounting errors and small glitches in the platform

Repair desk is the only choice for the repair professional!

Comentarios: Amazing A++++

Puntos a favor:

Repair Desk is taking the time to build out its software constantly to be exactly what anybody in the Repair community needs. They listen to Feedback and suggestions and work with every shop individually to make one of the best software options out there!

Contras:

The only thing I like the least amount this software is the simple fact I didn’t find them sooner!

Decent POS and repair ticketing software for start-ups

Puntos a favor:

Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking

Contras:

The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS.

Fantastic Repair Ticket Organizer!

Comentarios: RepairDesk helps us keep our time organized and our workflow more efficient

Puntos a favor:

New interface, the ability to choose in bulk. PhonePro, 3CX Communications

Contras:

Outdated app and no clear ability to schedule jobs

Excellent repair software with fantastic support

Comentarios: From initial contact, I have felt they really wanted me as a customer. They have stuck with me as I migrated to them and put up with my stupid questions as I tried to learn the software. They have gone above and beyond with custom requests as well. They truly are constantly improving the software and want to make it what we, the customer, want it to be.

Puntos a favor:

Simplicity of use and overall integration of daily tasks. Really like the automatic import of orders from suppliers. Makes everything far faster. Customer support has also been top-notch. Very fast and comprehensive responses to questions.

Contras:

Cost. Not that it's expensive for what it is, but who likes paying for stuff?! :)

Phone Surgeon, Cayman Islands

Comentarios: Wonderful. It's the perfect software for repair companies. It well designed, engineered and very easy to work in.

Puntos a favor:

The customer service and ease to work in.

Contras:

Nothing. Repair desk is very easy to use, and total covers ever need to operate a cellular repair shop.

Great and terrible.

Comentarios: Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope.

Puntos a favor:

Great features. The trade in module is great.

Contras:

Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative.

RepairDesk is the best software for any cellphone repair shop

Comentarios: Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes

Puntos a favor:

With the ability to provide portal access to larger customers (B2B), Online booking widget for our website, integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities

Contras:

We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as. if we had the ability to group multiple invoices for multiple repairs with larger customers, Provide an automatic completion date for tickets (Ticket Closed Date) And receive notifications when a customer comments on a ticket via the portal with there user name

Easy to use high functioning ticketing system

Comentarios: We clubbed three stores jobs and it’s amazing how simple our process become .

Puntos a favor:

Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help. As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use. We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using. Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop.

Contras:

Nothing really . If they do one time software purchase option instead of year subscription it would be really good We

Repairdesk just wants to take money. They always keep increasing their fee.

Comentarios: For Light plan, user can use only 75 tickets/invoice monthly. If users need more, we can buy extra 75 tickets/invoices at full Light plan price. They said 'Unused tickets/invoices will be carried out automatically'. But, Repairdesk doesn't provide more details. They just confirmed extra purchased tickets will be also expired with monthly plan. so, we need to pay $35 for extra ticket and they charge another $35 for monthly plan. So, total $70 (same price as Pro plan) but it has limited ticket/invoice quota.
They should present T&C when we purchase extra quota.

Puntos a favor:

Repairdesk provides a lot of features. They always keep developing new features.

Contras:

Their plan policy regarding extra ticket/invoice quota is crap.

Amazing Software, amazing customer support!

Puntos a favor:

Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets. Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info Works great as a general purpose POS software as well with items having many options for each items customization. THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

Contras:

There are definitely some bugs here and there but support staff handles them very quickly. iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

POS Software Best for Repair Stores

Comentarios: Overall it has been a great experience with Repair Desk. I will recommend all store owners to use RepairDesk

Puntos a favor:

RepairDesk is the best POS software for Repair Industry, It helps in streamlining all basic operations like Creating Ticket, Creating Invoices, Managing Inventory , Managing Employees and Managing Reports. Also the Support team is great and always provide 10 Star Customer Experience. Specially the Team Lead [SENSITIVE CONTENT] is the best resource and has always helped us in best possible manner.

Contras:

Setup is sometimes time taking however we always recommend to get training session from dedicated Trainer and Customer Success Manager

Working Minimum Viable Product

Puntos a favor:

Easy to use and figure out, training new staff is simple

Contras:

Integrations are terrible. Integrated with two suppliers, but if hinders purchasing from them unless you are using it in the only one way that RD is designed. Zero app support for iPad and 2 tax jurisdictions and seemingly no interest by RD to actually resolve it. Updates are released randomly and without warning. Hope that they don’t screw with any features you use as they may change or disappear without warning. RD 2.0 was promised Q2 2021 since they weren’t fixing some other issues, nothing released as of yet

Great Support for Great Software

Puntos a favor:

The support of the repair desk team makes learning the software easier. Just took some time to get used to how it all works. But once it's set up it makes our business run much more smoothly.

Contras:

Takes a while to learn the set up. But once it's set up with the help fo the repair desk support it's all a breeze.