Opiniones de HelpCrunch

Software con multitud de funcionalidades fáciles de manejar

Comentarios: Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito software's como ActiveCampaign, etc... También knowledge docs...

Puntos a favor:

Muy cuidado en los detalles, minimalista y a la vez muy completo. Me gusta mucho la integración entre live chat y email marketing. Es precisamente lo que yo estaba buscando.

Contras:

Necesita una app en Zapier que me han confirmado que está lista en pocos meses. En mi caso ésta debería integrarse con PayKickStart. Debería ser completa y no testimonial. La modificación de etiquetas en los contactos debería ser más ágil. Me han confirmado que nuevas funcionalidades al respecto llegan en breve.

Helpcrunch is a very efficient tool to deal with my customers

Comentarios: Assisting us to provide direct support to clients on site and simplifies FAQ articles creation.

Puntos a favor:

Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time!

Contras:

It would be great to have even more AI features

The software that really helps

Comentarios: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Puntos a favor:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Contras:

There is nothing I can list here :) Like... really nothing :)

Web software ok. Mobile app non-functional. Service non-existent

Comentarios: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Puntos a favor:

It was reasonably easy to install, although took a while to configure.

Contras:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Great for customer care and chat

Puntos a favor:

Bring able to keep all customer communications together in one place

Contras:

Nothing. It all has worked perfectly. And when it didn't customer support were quick to help

Sales Acquisition and Retention With HelpCrunch

Comentarios: Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Puntos a favor:

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Contras:

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Great platform to directly connect with customers

Comentarios: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Puntos a favor:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Contras:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Comentarios: The best option for small businesses

Puntos a favor:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Contras:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

The Intercom Slayer is Here

Comentarios: We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

Puntos a favor:

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Contras:

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

Solid, stable and easy to use platform

Comentarios: We have increased the speed of our customer support team, happy customers and happy support agents.

Puntos a favor:

Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy

Contras:

Lack in some integrations to extend functionalities and integrate with CRM's.

Excellent Software With All the Bells & Whistles Included

Comentarios: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Puntos a favor:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Contras:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Excellent Tool For Your Customers

Comentarios: I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before.

Puntos a favor:

My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site.

Contras:

The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain.

Great tool to manage support, marketing issues, and sales info on just one platform

Comentarios: Excellent experience

Puntos a favor:

I like best that they have unified all the features in one, and I can use multiple channels with their platforms like Facebook messenger, Instagram, WhatsApp, Telegram, and more. I can customize the chat as per my website, and the customizations include widget color, logo, localizations, and even CSS styling. They provide very powerful tools like a knowledge base, chatbot, email marketing, mobile apps, and SDK. Their self-service is also superb.

Contras:

No cons identified till now. It is a very useful app for managing business support, marketing and sales channels.

Easy to Use.

Comentarios: We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform. Helpcrunch offers a great way to achieve our marketing as well as business goals.

Puntos a favor:

The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far.

Contras:

We are expecting some features around: 1) Connecting a custom email domain. 2) Reports for auto messages.

Inexpensive alternative to Intercom

Comentarios: I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs.

Puntos a favor:

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.

Contras:

Nothing specific that I dislike - more native integrations would be nice though.

Awesome

Comentarios: My workers quickly got used to the software, they found it very easy to use, they had never used a tool as complete as this.

Puntos a favor:

The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100%

Contras:

I honestly liked everything about this application.

The best live chat software I have ever used

Comentarios: The live chat is the lifeline for a SaaS company. We spent 100s of hours on the chat interacting and supporting our customers. I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. The automated messages, emailing and the templates are the best way stay productive and provide amazing customer experience.

Puntos a favor:

I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Contras:

I don't have any problem with the software but would love to see more languages and integrations.

Nice pricing options and supports migration from previous tool

Puntos a favor:

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

Contras:

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Live chat for support

Comentarios: Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates

Puntos a favor:

Awesome live chat software for support team with lots of cool features: - chat notes - chat ratings - in-app messenger - automated and manual messages

Contras:

I have literally nothing to complain about, everything works great and we rarely face any bugs.

Good priced chat platform with great support

Puntos a favor:

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

Contras:

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.

All in One Solution for your Customers

Comentarios: I am so thrilled to use this app. We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool in the same time.

Puntos a favor:

I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients. It is not just a chatting system, it is more - it could be an email marketing tool and help desk at the same time. Also, design and user experience is on other level comparing to similar tools.

Contras:

The only issue that I could find that when sending an email - email is signed by help crunch organization instead of a company. Maybe there is a way to change this - but I could find that setting.

Run your business with Helpcrunch

Comentarios: I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck.

Puntos a favor:

The search/filter function and the color coding of conversations.

Contras:

I wish I could easily edit and remove uploads on chats.

Best Intercom Alternative

Comentarios: I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again!

Puntos a favor:

They have every function you need and are constantly adding more features

Contras:

I wish the widget had more features to customize the view. Such as the company logo

Faster task solving tool and excellent in-built notes

Comentarios: We needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another.

Puntos a favor:

The app is very easy in use. It did not get a long time to learn all the functions.

Contras:

We placed our logo on the chat header but it looks too small and there is no option to increase the image

All in ONE! Best Tool for Customer Service!

Comentarios: Easy to connect with customers and support them well, and can track the tickets and
chats easily. Love the customer tools available in HelpCrunch

Puntos a favor:

User friendly, Easy to use! Great User interface. Best for beginners and advance users. Basic need meet all! Real time chat features, Reasonable price for starting up companies. and it helps you with your leads and products. Integrations available with third part programs

Contras:

Not at all. just wan to have more integrations with other third part programs.