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Opiniones de Employment Hero

Sobre Employment Hero

Employment Hero es una plataforma basada en la nube que proporciona las herramientas para contratar personal, administrarlo y darle recompensas y para optimizar las tareas administrativas pesadas.

Descubre más sobre Employment Hero

Puntos a favor:

Almost everything can be done through Employment Hero, we are now moving towards an almost completely paperless onboarding and payroll system which is helping to streamline all of our admin processes.

Contras:

The interface with Myob can sometimes be an issue, but the problem is more on the myob side.

Valoraciones de Employment Hero

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,1
Funcionalidades
4,2
Relación calidad-precio
4,3

Probabilidad de recomendación

8,3/10

Employment Hero tiene una valoración global de 4,4 estrellas sobre 5 según las 208 opiniones de usuarios de Capterra.

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William
Account Executive
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to use HR software

3,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Dayna
Dayna
Head Of Delivery en Australia
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Our first 6 months utilising Employment Hero

5,0 hace 2 años

Comentarios: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Puntos a favor:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Contras:

Not being able to customise colours on the UI to match branding.

Respuesta de Employment Hero

hace 2 años

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Lana
Human Resources en Australia
Juegos de ordenador, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

A great solution for small and medium size companies

5,0 hace 2 meses

Comentarios: The solution proved to be excellent for processing payroll and managing time-off requests. Its intuitive interface streamlined the payroll process, ensuring accuracy and efficiency. Additionally, it made handling time-off requests straightforward, allowing employees to submit and adjust their leave easily. This not only saved time for HR but also improved the overall user experience for all employees, contributing to a smoother and more efficient workflow.

Puntos a favor:

The time-management and payroll modules were incredibly user-friendly, benefiting not only HR but all software users. This ease of use is crucial, as it significantly reduces the time needed to submit leave requests and make adjustments, enhancing overall efficiency.

Contras:

Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time and effort to learn. However, once you get the hang of it, the process becomes quite straightforward.

Solomon
Payroll en Australia
Minería y metalurgia, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Use to love it but now its all about the sale

3,0 hace 7 meses

Comentarios: First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later

Puntos a favor:

It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.

Contras:

Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.

Rajesh
Management Accountant en Australia
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5,0 hace 8 meses

Comentarios: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Puntos a favor:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Contras:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Respuesta de Employment Hero

hace 8 meses

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero

Charlie
Corporate Services Coordinator en Australia
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Employment Hero was supposed to make our life easier...

4,0 el año pasado

Comentarios: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Puntos a favor:

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Contras:

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Respuesta de Employment Hero

el año pasado

Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero

Deep
Finance Manager en Australia
Logística y cadena de suministro, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Employment Hero is Hero

5,0 hace 3 años

Comentarios: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Puntos a favor:

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Contras:

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

Respuesta de Employment Hero

hace 3 años

Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero

Ben
Director en Australia
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great product

4,0 hace 4 años

Comentarios: It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Puntos a favor:

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Contras:

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Respuesta de Employment Hero

hace 4 años

Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero

Elena
HR Manager en Australia
Salud, bienestar y deporte, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

EH Review

4,0 hace 2 años

Comentarios: Onboarding, completing training and employee notes all in one place have improved our HR systems.

Puntos a favor:

The ability to access everything from one database. Payroll information, reviews, policies, leave makes it so much easier to manage payroll and HR functions. Onboarding has also become much speedier and more accurate.

Contras:

The LMS can be improved as can the reporting and performance appraisal and communication platform.

Respuesta de Employment Hero

hace 2 años

Hi Elena, Thank you for your lovely review! It's great to hear that Employment Hero has helped to streamline your HR processes and payroll. We're always working to improve the overall platform experience, so I've passed on your valuable feedback to our Product Team. Many thanks, Anna

Louise
Office Manager en Australia
Ingeniería civil, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Ease and Convenience

4,0 hace 4 años

Comentarios: The ability to track leave is probably the biggest benefit we have seen using this software. Recently, we are loving the staff details that we have access to. With 80% of our staff now working remotely, we are able to stay in touch via phone or messaging as well as our usual emailing. Management is also able to keep everyone up to date with important information via the Company Feed.

Puntos a favor:

We love the function that allows us to track leave. The convenient ease of use is a big plus for us. Staff can apply via the mobile App and management is able to track leave. This function is also great when processing payroll as it brings approved leave across to our accounting software each payrun. We also love the Timesheet function. We use it to track additional hours worked and record them as time in lieu. It gives both Management and the employee a record of any additional hours worked.

Contras:

I would like it if staff could comment in the Company Feed when Management makes an announcement. At the moment they can only give a Shout Out to a fellow employee.

Respuesta de Employment Hero

hace 4 años

Hi Louise, Thank you for taking the time to share your experiences with Employment Hero. It's so great to see that the leave management and electronic timesheet functionality has made it so much easer for you and the team. We're currently working on improving the Company Feed - stay tuned! Thank you again, The Employment Hero Team

Matt
Sales en Australia
Servicios para el consumidor, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

As good as it gets

5,0 hace 4 semanas Nuevo

Comentarios: What a great product! Perfect tool for managing employees which employees actually like using too! Does everything you need and more, and things you didn't know you needed!

Puntos a favor:

They built the platform with the user experience for employees in mind

Contras:

nothing. It ticks a lot of the boxes and gets better.

Dearne
Admin Manager en Australia
Agricultura, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

HR made easy

5,0 hace 4 años

Comentarios: The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome.
We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Puntos a favor:

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Contras:

Not so much as liking least but it just took a while to work out which information was where in the menu

Respuesta de Employment Hero

hace 4 años

Hi Dearne, Thank you so much for taking the time to review Employment Hero and to provide so much detail about your experiences. We really appreciate it. We're so glad we can help you manage your onboarding and offboarding across seasons and that all your employees love having their employment documents on hand whenever they need them. We look forward to supporting you and the team for many more seasons to come! Thank you again, The Team at Employment Hero

Olinka
General Manager en Australia
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A timesaving business value HR platform once you get set-up

3,0 hace 2 años

Puntos a favor:

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Contras:

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

Respuesta de Employment Hero

hace 2 años

Hi Olinka, Thanks for your review. I'm glad to hear that our templates and cloud-based onboarding and HR is adding value to your business. We're always working to improve our platform and overall experience, so I have passed on your valuable feedback about the Xero integration to our team. If you'd like to discuss this further, please let me know by emailing [email protected]. Thank you for your support. Many thanks, Anna

Evelina
Evelina
Managing Director en Australia
Usuario de Linkedin verificado
Recursos Humanos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

The worst customer service!

1,0 hace 7 meses

Comentarios: Despite making repeated attempts to address the ongoing issue through email since October, unfortunately, a resolution has not been reached. It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their platform even though EH had previously confirmed that they would discontinue these charges. While we have sought reimbursement for the funds, our requests have gone unanswered, adding to the frustration. A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the company's services.

Puntos a favor:

Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use!

Contras:

The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out.

Katri
HR & Office Manager en Australia
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use and customise to our needs!

5,0 hace 4 años

Comentarios: The onboarding is great, we have induction content so that new employees are familiar with our business and can complete tasks before they start.

Puntos a favor:

In love how easy it is to use and customise to our needs. The customer support is also amazing!

Contras:

I would like an easy way to get a list of employee start dates and date of birth and be able to quickly get a list of employee teams. This may be available in the premium options, but not the one we are using.

Respuesta de Employment Hero

hace 4 años

Hi Katri, Thank you for taking the time to review Employment Hero. We love hearing about how we've made it easier for Dinner Twist to onboard new employees and that you can build such a personalised onboarding experience for your company! We look forward to supporting you and the team for many years to come. All the best, The Employment Hero Team

Justin
Head Office Team Manager en Australia
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

As our HR Platform, it provides access to great tools for insights and staff management.

5,0 hace 6 años

Comentarios: Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Puntos a favor:

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Contras:

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Respuesta de Employment Hero

hace 5 años

Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business! Thanks again, The Employment Hero Team

Oliver
Director en Australia
Empleo y contratación, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product

4,0 hace 5 años

Comentarios: I have a very good experience with the product. It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use

Puntos a favor:

Simple interface Easy to train clients Fairly easy setup Even the free version is excellent The ability to send electronic employment contracts is fantastic

Contras:

Fiddly to create templates Sometimes 'buggy' when trying to add or remove employees Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

Respuesta de Employment Hero

hace 5 años

Hi Oliver, Thanks for your review of Employment Hero. Electronic contracts certainly makes things easier doesn't it! It's great to see that you find it easy to use too. Thank you for your feedback regarding the workflows and the inability to edit contracts after they've been issued. I've passed this on to our product team. Have a great day, The Employment Hero Team

Bernadette
Director en Australia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Love it!

4,0 el año pasado

Comentarios: We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes.

Puntos a favor:

Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.

Contras:

I feel like the learning module can be enhanced. It is not easy to use and can be optimised.

Respuesta de Employment Hero

el año pasado

Hi Bernadette, Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support. Many thanks, Rosie

Jaret
Jaret
Group HR Manager en Australia
Usuario de Linkedin verificado
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Group HR Manager

5,0 hace 6 años

Comentarios: We feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.

Puntos a favor:

We like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.

Contras:

We are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.

Respuesta de Employment Hero

hace 5 años

Hi Jaret, thanks for leaving Employment Hero such an awesome review! We'll hopefully have a solution for the DMS integration this year but in the meantime, we hope you're still enjoying all that Employment Hero has to offer. Thanks again, The Employment Hero Team

Ashley
Finance & Administration Manager en Australia
Servicios de información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Great Platform

4,0 hace 5 años

Comentarios: We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.

Puntos a favor:

EH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.

Contras:

The reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Respuesta de Employment Hero

hace 5 años

Hi Ashley, Thank you for your positive and detailed review of Employment Hero. It's great to see that you're finding it easier to onboard new employees, manage leave requests and process your payroll with Employment Hero. I also appreciate your feedback regarding the reporting feature. I've passed it on to our product team and as you know, we're always working hard to ensure that Employment Hero is the best HRIS available. Thank you again, The Employment Hero Team

Caroline
General Manager en Australia
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Could not recommend more highly

4,0 hace 4 años

Comentarios: Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost

Puntos a favor:

As a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.

Contras:

There are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.

Respuesta de Employment Hero

hace 4 años

Hi Caroline, Thank you so much for taking the time to review your experiences with Employment Hero. It's great to hear that we've been able to help you and the team at Investa Projects. We look forward to supporting you for a long time to come. Thanks again, The Team at Employment Hero

Nicole
CEO en Australia
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Saves us so much time and helps us comply

5,0 hace 5 años

Comentarios: Employment hero has reduced the time and effort of onboarding by about 75%
Employment hero has reduced payroll administration by about 75%
Employment hero means our staff induction is documented
Employment hero means our staff qualifications and training are documented and tracked.

Puntos a favor:

Allows us to track staff qualifications and licenses and make sure they never expire The inbuilt employment documents and templates are up to date and compliant with legislation which provides peace of mind Clean user interface and dashboard that is highly intuitive Fast and works well

Contras:

The app doesn't have all of the features yet.

Respuesta de Employment Hero

hace 5 años

Hi Nicole, Thank you so much for taking the time to review Employment Hero! It's great to see that the platform has reduced onboarding and payroll by 75%; it must be great having all that time back in your day! Thank you for your feedback regarding the lack of features on the app, too. We are working hard to have as much parity as possible between the app and the desktop versions of Employment Hero. Have a great day, The Employment Hero Team

Samantha
Financial Controller en Australia
Servicios para instalaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

All our HR needs on one platform

5,0 hace 4 años

Puntos a favor:

Onboarding our employees is a simple and easy process. All HR records are kept in one place and we are able to keep paper files to a minimum.

Contras:

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types

Respuesta de Employment Hero

hace 4 años

Hi Samantha, Thank you for taking the time to share your experiences with Employment Hero; Paperless HR is much easier than the alternative! It's great to see that you enjoy the employee onboarding function too. You are able to run reports on the different leave types via our custom reporting function. I'll send you an email shortly with more details. Thank you again, The Employment Hero Team

Fiona
CEO en Australia
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Dissapointing - Complicated - Terrible Customer Service

1,0 hace 2 años

Comentarios: The overall experience with Employment Hero was incredibly disappointing. Overly complicated. Lacking proper support and a waste of money. We ended up cancelling our agreement with Employment Hero (another disgusting experience thanks to their terrible copy and paste customer service) and going to a new provider ADP who delivered us a wonderful service and who continue to improve and upgrade their platform.

Puntos a favor:

We were really looking forward to getting employment hero up and running for our business. We were sold a story of "easy to use" and paid additional for "supported implementation".

Contras:

The entire process was poorly managed by the employment hero team. The additional fee we paid for a managed implementation was entirely wasted as we were told time after time "no you have to do that yourself" additionally we were told we would not be charged whilst we were not active on the platform and there was "no rush" to complete the implementation process only to discover that we had been charged for 6 months worth of use when we were still in the set up phase and not using the platform at all.

Respuesta de Employment Hero

hace 2 años

Hi Fiona, Thank you for your review. We're always working to ensure that we are delivering great customer experiences, so I am very sorry to hear that we haven't met your expectations. I have passed on your feedback to our team. Many thanks, Anna

Savannah
Delivery Supervisor en Australia
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

The Employment Hero platform has introduced an effortless and smooth transition to our company.

4,0 hace 6 años

Puntos a favor:

Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Contras:

I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Respuesta de Employment Hero

hace 5 años

Hi Savannah, Thanks for giving Employment Hero such an amazing review! It's great to see you're getting so much utility out of the platform and finding use in so many different features. Thanks again, The Employment Hero Team

Adele
People and Culture Director en Australia
Deportes, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Amazing EH platform

5,0 hace 7 meses

Comentarios: Great. I am loving using this platform. I would even consider working for EH one day.

Puntos a favor:

It is so easy to understand and use therefore easy to teach how to use

Contras:

KeyPay rosters and cost centres don’t talk talk to certifications

Respuesta de Employment Hero

hace 4 meses

HI Adele, Thank you very much for the raving review! This has truly made our day. We're so happy to hear how you've found the platform easy to use and valuable to your business. We really appreciate your support. Many thanks, Yiying @ Employment Hero