Opiniones de Pulseway

Feature-Rich, Easy to Use, and Very Innovative!!

Comentarios: The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource.
Overall for the price, Pulseway is an exceptional value.

Puntos a favor:

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

Contras:

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

Many promise it, only pulseway gets it

Comentarios: I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features.

Puntos a favor:

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

Contras:

The invoices and payment process must be improved.

Zetco Valves

Comentarios: Pulseway is a reliable remote monitoring tool that simplifies IT management. Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed. Overall, it’s a solid choice for IT professionals.

Puntos a favor:

Pulseway is an exceptional remote monitoring and management tool. Its intuitive interface and real-time alerts make managing IT infrastructure a breeze. The mobile app is particularly impressive, allowing me to monitor and control systems on the go. Highly recommend it for any IT professional!

Contras:

Pulseway is a decent remote monitoring tool, but it can be a bit slow at times. The mobile app, while useful, occasionally crashes, which can be frustrating. Overall, it gets the job done but could use some improvements.

MSP drone to Stand alone Head of IT

Comentarios: [sensitive content hidden] has been great, she has been very helpful with understanding how to do certain things inside of the RMM, and i'm sure i'm not using it to it's full potential but i'm sure i'll get there eventually. Using the software is nice, the interface could be a bit better but it's usable and gets the job done.

Puntos a favor:

I love that Pulseway is mobile first in design. I have used other RMM's like n-able (formally solarwinds) and their interface left a lot to be desired. I can be at home and monitoring my network from my phone instead of being at my computer.

Contras:

It seems Documentation is lacking. While other RMM's have step by step tutorials hosted on their sites or youtube, trying to find information on how to do various things is lacking. My Support person [sensitive content hidden] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to learning software and tools that I have at my disposal, so I hate having to send her emails on how to do stuff, and when I have to send her a question she is nothing but helpful in this. The other thing I don't like is the up selling of other services offered by Pulseway\Kasaya, Let me know about it and let me decide if it's something i'm willing to bring to the partners attention, but that's not something that's inheritant to pulseway.

Pulseway for the Win

Comentarios: Positive - these people seem to genuinely care about delivering a product that not only works, but is easy to implement and manage. I also like the simplified licensing.

Puntos a favor:

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Contras:

Missing some functionality at the moment on the network monitoring side.

Excellent product with great customer service

Comentarios: From the onboarding on day 1 it has been a really positive experience with good support and backed by excellent customer service and constant improvements to the platform. The endpoint client is simple to setup, the web client is easy to use and allows a lot of fine-grained control and it also provides a lot of peace of mind.

Puntos a favor:

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Contras:

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

TSG Review 08-01-2024

Comentarios: I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account have been top notch and have gone out of their way to be friendly and very helpful and Especially Ross who has made every effort to understand the needs of my company and how a one man operation needs to do business.

Puntos a favor:

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Contras:

They don't yet have support for Linux Remote Desktop and that is really needed.

A robust RMM solution that deserves your attention.

Comentarios: Overall, I've been very happy and at ease using Pulseway's platform. The fantastic UI and app support are great for IT workers who are on the go and can't always sit down at a workstation. Over time, I have seen small improvements that make things easier every year. For instance, the new device management page, where you can run a script or workflow on a single workstation rather than manually creating a new scope beforehand, is very handy. From my calls with my Pulseway manager and the various webinars explaining different integrations and features, I'm happy to see that the Pulseway team continues to innovate and improve the platform.

Puntos a favor:

The platform is very accessible for SMBs to set up and use. I have only had to call support a handful of times for help over the years I've used the platform. The UI and mobile support are fantastic. When I first started, I had trouble getting quotes from other RMMs because of my low user count. I am truly thankful to Pulseway for making things easy for me. The pricing is very competitive from what I've seen, and this is also appreciated. As someone with a multi-faceted role where I can't spend all my time working solely on security, I appreciate the ease of use and polish that Pulseway brings. Pulseway's support personnel who conduct quarterly or annual calls, along with their general support, are fantastic and very knowledgeable about the product.

Contras:

Pulseway, like any good RMM, comes with full PowerShell access to a single workstation or the entire fleet of workstations through a script or workflow. I wish they had more ready-to-use scripting templates for advanced IT tasks. I have noticed that they have released some nice reporting and script templates since I last checked. Their integrated remote desktop solution for accessing user machines could use some more polish. Additionally, I wish there were more dashboard templates to show other metrics.

A good RMM tool at a good price

Comentarios: Overall it has been a good platform to use. It offers very helpful tools at a very good price. While I have my complaints about them, they are willing to listen and improve as I have had previous complaints that have been resolved.

Puntos a favor:

I like that the platform is constantly improving and adding new features. They are fairly open to criticism and following through on feedback and requests.

Contras:

I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad hoc. There is also a lack of dark mode on the web app. My biggest gripe though is their documentation. It feels incomplete and can be tricky finding information on a certain feature.

Fairly OK mid-range solution

Comentarios: It worked well for a time, however we did switch to an alternate product.

Puntos a favor:

Very friendly GUI, easy to learn and to instruct others.

Contras:

Lacks a lot of features present in other RMM solutions, pricing is fairly steep too when considering this.

Top of the art Remote control and advanced notifications

Comentarios: Market leading in follow-ups.
Software it state of the art, gets frequent updates and by and chance there is a bug it gets resolved quickly.

Puntos a favor:

Notifications on different computer events. Remote control - and the secure way it works. Control a server/computer without logging into the GUI. Windows updates etc.

Contras:

The lowest license count on a business account is pretty high.

Solid product with nice features!

Comentarios: Pulseway has been responsive to requests for information or assistance and both our sales rep and tech support has been available when needed.

Puntos a favor:

Product has been reliable and there's new features on a regular basis.

Contras:

Pulseway tries to get you to commit to a 3 year term. However, after speaking with the rep and clearly explaining that we would not agree to a 3 year term, things have been fine.

Pulseway For the Win

Comentarios: My overall experience with Pulseway has been very positive. It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors.

Puntos a favor:

The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.

Contras:

The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.

Great value and excellent product offering

Comentarios: In short, extremely satisfied with the service! Communication with the account manager about new developments and putting in feature requests is streamlined and pleasant

Puntos a favor:

Competitively priced against other rmm options and extremely integrated solutions making it easy to administer systems. Amazing mobile app and remote control adding to the ease of use.

Contras:

No integrated linux patching in the patch management module for granular control. Built-in script is provided though.

Helped me to help my customers better.

Comentarios: The cost is very competitive. They are very helpful. They have a large menu of ala cart style product offerings.

Puntos a favor:

The automation of many routine tasks. The many integrations all in a single pane of glass. They also have a very active continuous improvement release schedule.

Contras:

Endpoint protection is not integrated. They should add Endpoint protection to their console, so you don't have to go to another site.

A Must-Have for IT Management

Comentarios: Pulseway has been a game-changer for our IT setup. It’s super easy to monitor and control our systems remotely, even when we’re out of the office. The setup was quick, and the mobile app makes it simple to stay on top of things. Plus, their customer support is really helpful. If you’re in IT, Pulseway is a tool you’ll definitely want in your toolbox.

Puntos a favor:

Great pricing options for small teams. Quite powerful for such a small agent.

Contras:

Reports could be more detailed, especially when it comes to resource usage and performance metrics

Great Product

Comentarios: I have been using Pulseway for a few years and like the information it keeps at my fingertips. When I have any issues, they are very responsive and helpful. They keep improving and adding features.

Puntos a favor:

Great monitoring software. Keeps me very up to date on the condition and security of all my clients. It helps me avoid emergency issues by letting me know things before they get bad.

Contras:

Scripting can be a little confusing. I would appreciate some premade scripts for common additions like monitoring RAID drives.

Great app

Puntos a favor:

It have a lot of features built in, in one app

Contras:

Tech support takes too long to reply or call back

Systems manager

Comentarios: Overall, Pulseway has been an integral part of my management of 300 endpoints, providing a feature-rich platform that saves time and ensures operations run smoothly. Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation features. Despite the remote control limitations, Pulseway has proven itself invaluable for my IT operations. If you're looking for an RMM solution that continues to evolve, values customer feedback, and excels in areas like patch management, Pulseway is an excellent choice. The dedication to improvement and community-driven development sets it apart in the RMM landscape. The only reason I'm not giving a 10/10 is due to the remote control experience. If that gets resolved, it would be a perfect score. Finally, I've been a customer for two years and am currently in a new 36-month agreement, if that provides some context.

Puntos a favor:

Pulseway is truly a fantastic Remote Monitoring and Management (RMM) product, and I strongly believe it stands at the top of its class. One of its greatest strengths is the constant development and improvement. The rate at which they are introducing new features and enhancing the product is impressive—comparing the Pulseway of this year to last year is like comparing night and day. Another standout feature is their patch management automation. In an era where Cyber Essentials certification is crucial for many businesses, Pulseway offers the strongest patch management system in the market. The automation capabilities streamline updates and reduce manual intervention, making it a vital tool for keeping systems secure and compliant. Their openness to community feedback is refreshing. You can request features, and the developers genuinely listen to user suggestions!! This level of responsiveness shows that they value their customers and are committed to improving based on real-world use cases. A must in my opinion.

Contras:

While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability. One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience.

Pulseway is a great RMM for any size organization

Comentarios: When leaving our MSP, I needed a solution that would give me the same remote monitoring and access they had. I'm a consumer of Linus Media Group content and I have seen them advertise Pulseway numerous times, so I reached out to Pulseway and I've been happy ever since.

Puntos a favor:

The cost of Pulseway really seems to be unbeatable. Pulseway also has a robust feature set for the price.

Contras:

If I had to pick a con, it would be that they add features faster than they can document them for use. Ah, I just thought of something else. I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern.

A user of pulseway to 10+ years

Comentarios: I have been using Pulseway for over 10 years, and overall, it has been a great experience. The product continually evolves, and the new features are always relevant. The pricing is reasonable, making it affordable for small and medium-sized businesses like ours while still providing great value. Keep up the excellent work, team!

Puntos a favor:

Managing servers and desktops remotely allows me to deliver an excellent end-user experience from our IT team. The Windows and third-party patching module has significantly minimized the time I spend keeping servers and desktops updated, all while maintaining oversight of the deployments.

Contras:

The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections. Additionally, the marketing team appears disconnected from the client database, leading to emails promoting products that I have already subscribed to.

Pulseway is an essential tool in managing our multi-site research environment

Comentarios: Pulseway is an essential tool in managing our multi-site research environment.
In the role of technical support I can discretely monitor remote systems and respond rapidly when problems arise. Automated scripts support distributing custom software components to any of our 10 robotic data collection systems.
I can keep all systems consistent while supporting many different study protocols and ever evolving experimental specifications.
As a data manager I am able to inspect and retrieve data sets without leaving my desk. Pulseway is an awesome tool as it has enabled me to fill two roles and still work from home half time.

Puntos a favor:

Automated scripts and remote monitoring of CPU and memory usage.

Contras:

Interacting with the mobile app can be counterintuitive.

Pulseway RMM

Comentarios: We use it for automation of applications, remote access, and Windows Patching.

Puntos a favor:

It's very easy to use and the automations are great. Account manager and support are always very responsive.

Contras:

The mobile app is lacking in some features like remote access into computers.

Pulseway customer experience

Comentarios: My overall experience with Pulseway has been great, especially since all the support we have gotten from [sensitive content hidden] was precious.

Puntos a favor:

I found the ease of use of all Pulseway products to be their best feature.

Contras:

There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance.

Well Balanced and Afforable RMM

Comentarios: Very happy, it does most thingas id expect an RMM to do.

Puntos a favor:

Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Contras:

Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.