Opiniones de SimplyBook.me

Sin soporte telefónico y sin atención inmediata ante incidencias graves en el servicio.

Comentarios: Ayer pagué un paquete Premium y hoy el sistema no me deja acceder a mi propia cuenta. No funciona el chat en vivo y ni estoy recibiendo emails respondiendo a mis solicitudes de asistencia inmediata.

Puntos a favor:

Lo mejor de esta herramienta es el amplio número de funciones configurables.

Contras:

La única asistencia que se ofrece es online, mediante un chat que no siempre está activo. Este hecho, ha provocaddo que hoy los servicios estén totalmente desatendidos, sin un lugar al que acudir ante problemas graves de acceso a la propia cuenta. En los términos y condiciones aparece un número de contacto de Washington al que responde el buzón de voz de otra compañía. Toda la configuración depende de cuántas horas tengas disponibles para visitar cada uno de los tutoriales para ajustar la herramienta a tus necesidades. Si has hecho una cuenta en un idioma inicialmente, aunque sea la cuenta de prueba, este idioma se traslada automáticamente a todas las plantillas y sólo escribiendo manualmente cada plantilla o empezando con una cuenta desde cero puedes contar con plantillas en otro idioma.

Excelente sistema para reservas

Comentarios: Se ha convertido en parte fundamental de nuestro negocio, nos permite lleva a cabo todas las tareas de manejo de reservaciones y pagos. Todo de una manera fácil

Puntos a favor:

Fácil de usar y adaptable a cualquier tipo de evento que desees agendar ademas de las integraciones que puedo

Contras:

En este momento no he encontrado ninguna

Alternativas consideradas: YouCanBook.me y Calendly

Razones para cambiar a SimplyBook.me: Fácil manejo y la atención personalizada

Muy buena aplicación

Puntos a favor:

Es muy fácil de usar, los pacientes pueden coger su cita sin llamar y tiene un precio muy asequible. Además puedes gestionar varios centros.

Contras:

Es un poco lío de configurar cuando tienes que cambiar o aplicar el horario de alguien

Generalmente es muy Util.

Puntos a favor:

Me gusta que su calendario se puede personalizar eso facilita recordar los compromisos.

Contras:

Si miramos sus complementos son un poco costosos.

Gestión de citas facil para empresas de servicios

Comentarios: Es una solución sólida para la gestión de citas y reservas en empresas de servicios. Su versatilidad, opciones de personalización, integraciones y funcionalidades adicionales lo convierten en una herramienta eficiente para administrar las citas.

Puntos a favor:

La plataforma SimplyBook.me es compatible con dispositivos móviles, lo que permite a los usuarios acceder y gestionar sus citas desde cualquier lugar.

Contras:

En general es fácil de usar, pero puede haber una curva de aprendizaje inicial para familiarizarse con todas las características y opciones de personalización disponibles

Muy buen producto

Comentarios: Muy buena, con un excelente, rapido y personalizado servicio de atención al cliente.

Puntos a favor:

Nos ha gustado mucho porque se ha adaptado bastante bien a nuestras necesidades, y después de testar diferentes soluciones, es la que mejor lo ha hecho.

Contras:

Echamos en falta la integración de la geolocalización para poder integrar servicios a domicilio.

Muy contenta de tener esta plataforma en mi empresa

Comentarios: Me esta dando la facilidad de tener más tiempo y el trabajo es mucho más ágil y preciso. Ningún cliente esta desatendido ya que se confirman y envían recordatorios por mail. Me llegan reservas 24 h al día.

Puntos a favor:

Me ha gustado mucho lo fácil y cómodo que ha sido implementarlo.

Contras:

Lo único que me ha costado es que la ayuda es en inglés y no ha sido tan dinámico

Muy Contenta

Puntos a favor:

Me ha encantado lo fácil que es utilizar este Software. El mismo programa te ayuda a ir al siguiente paso que debes hacer y me ha resultado muy útil para programar mis reservas.

Contras:

Lo que menos me gusta son las plantillas a seleccionar en modo Free.

SimplyBook.me is perfect for me!

Comentarios: I have tried a couple of other services, but SimplyBook.me is the most optimal for the money. Absolutely essential.

Puntos a favor:

Very easy to use, fully compatible with my website, and the mobile app is invaluable.

Contras:

It can become expensive when you have to upgrade to get more features. Fortunately, you can just scale up as needed.

A SIMPLE Solution!

Comentarios: I've been really happy with Simplybook.me. It's a simple booking platform and what I was looking for. It also has most of the features I wanted.

Puntos a favor:

Love how easy to use it is for me and my clients. It has automated my business so I can focus on teaching classes. Also compared to US-based companies it is sooo affordable and I love all of the custom features that are included especially the progressive web app (mobile app)

Contras:

One feature I still need for my business is a waiting list per class right now it only has waiting list per day. Took a while to set up, but very helpful user guides / customer service when I did get stuck.

Alternativas consideradas: Mindbody y WellnessLiving

Razones para cambiar a SimplyBook.me: SimplyBook.me has a much better price for the features I wanted most. Also the other ones have higher per transaction fees whereas Simplybook is just the monthly and not a per transaction fee.

Simply Book Me Review

Comentarios: I would give the service overall 3 stars just need to simplify things and make the booking site user friendly it can be intimidating which makes it not so helpful for my business.

Puntos a favor:

The Booking site is very difficult to navigate. My clients shouldn’t have to pay for the add ons if they are paying for the deposit. I’ve had a very hard time with using all of the custom features to market my business. The text option doesn’t work to send out notifications to clients. I was told you had to have an android to create an app when most people have iPhones. Sending out notifications to my clients needs to fixed soon.

Contras:

The extra amount my clients have to pay when they’re paying a deposit and selecting and add-on.

Best Quality for the Price

Comentarios: I've been with SimplyBook for about a year and a half now, and unless a cheaper option with similar features and quality were to come along, I don't see myself changing. That being said, I have no loyalty under capitalism, so when and if such a service comes along, I will take them under consideration.

Puntos a favor:

I really love the customizable features and that I can select the ones I need most depending on my plan.

Contras:

I don't like that I can't over-book myself as an administrator, I think some of the options that you have to pay extra to use or choose as a feature are a little pedantic and could be included in the overall price, such as add-ons for services.

Alternativas consideradas: Fresha, MassageBook y Google Meet

Razones para elegir SimplyBook.me: Acuity was too expensive for me as a solo practitioner; when I left my business to go it alone, I didn't need all the features of Acuity so they weren't worth paying for.

Software anterior: Acuity Scheduling

Razones para cambiar a SimplyBook.me: It was the most affordable and offered the options that were most conducive to my needs.

Happy with SimplyBook.me - Would recommend!

Puntos a favor:

Very similar to more expensive scheduling software. I have used Mindbody & Mariana Tek in the past for scheduling, payroll & POS. Although I was satisfied with both the other companies, the subscription prices for the software was too high.

Contras:

I would prefer to have a live representative to help with the set up and other questions that could arise. The Chat feature is helpful. However, talking on the phone or video call is preferred. I have since used You Tube for help with any questions I may have.

Alternativas consideradas: Google Calendar

Razones para elegir SimplyBook.me: Price is the number one reason. Mindybody over charged me by $10,000. They thought I had multiple locations. I received my money back after 6 months.

Software anterior: Mindbody y Mariana Tek

Razones para cambiar a SimplyBook.me: I needed to be able to have multiple people sign up for a class. Google Calendar could only create events.

Great for handling schedules

Comentarios: Pretty good!!! Besides those little hiccups I love it.

Puntos a favor:

I love that my clients can easily book their own times.

Contras:

I don't like how sometimes it shows your schedule in reverse as some of my clients have paid for future invoices instead of the current one. Sometimes I have to go off the site and verify payment because it's not always showing accurately on my end on the program

Very good booking site

Comentarios: My overall experience with this app has been wonderful! Nothing malfunctions, booking always goes well!!

Puntos a favor:

I like how the pricing is! It’s definitely better than any other app I’ve used.

Contras:

Only thing I don’t like is that you have to go thru another app to send text messages but the app will send emails.

Alternativas consideradas: Acuity Scheduling y Fresha

Razones para elegir SimplyBook.me: It’s was to expensive at the time for me just starting out with my business. So I chose something cheaper

Software anterior: Fresha

Razones para cambiar a SimplyBook.me: It was more appealing to me price wise and it had more options for the price I chose. I like the fact that this app has different pricing options.

Great Yoga & Massage Booking Site

Comentarios: I’ve had a lot of trouble with people trying to get gift cards. This is something that I need to trouble shoot before the next holiday season!

Puntos a favor:

Looked professional and I could do it myself. (But it took a lot of time!)

Contras:

My calendar is in :05 increments. I would gladly delete all of our future appointments in order to change this to a :15 calendar. And then manually put them all back in. The amount of scrolling it takes people is confusing to them.

Love it works well

Comentarios: Very good will continue to use for my business

Puntos a favor:

It’s pretty accurate and I am able to book clients worldwide

Contras:

There are a lot of features and to change address i have to cancel my subscription and redo

Great for Customization

Comentarios: Very happy with the site overall! I like being able to build my schedule the way I want it to be. Setting specific days and times without having to have a repeating schedule has been huge. Customer interface is clean and easy to use.

Puntos a favor:

You really get to personalize your booking experience for your clients. Other websites are less flexible in designing things the way you want them to be.

Contras:

Some features were hard to navigate when I first signed up, but it has been a couple years and ease of use has improved greatly.

Alternativas consideradas: HoneyBook

Razones para cambiar a SimplyBook.me: Price and ability to customize were the main factors

Great features but the recent price increases have stung a bit!

Comentarios: Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Puntos a favor:

It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Contras:

The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Alternativas consideradas: Acuity Scheduling, Timely y Bookwhen

Razones para elegir SimplyBook.me: At the time, Simplybookit offered the features we needed at a better price point than 10to8

Software anterior: Sign In Scheduling

Razones para cambiar a SimplyBook.me: It offered the features we need at the most favourable price.

I like SimplyBook me

Comentarios: Overall, the user experience is excellent, and it's the most suitable platform I've found for my needs.

Puntos a favor:

I find SimplyBook.me to be a very different product from what I'm used to. It offers powerful functionality, but it does take some time to learn and understand the system when starting out. The integration of business processes is also very straightforward.

Contras:

One aspect I'm not entirely pleased with is the calendar, as it's not very user-friendly. I can't directly view more customer information or make changes; I have to click into it. Additionally, there are limited options for customer payment, and some functions lack the ability to address finer details.

Alternativas consideradas: Simple Salon

Razones para elegir SimplyBook.me: The features don't adequately support what I need.

Software anterior: Timely

Razones para cambiar a SimplyBook.me: I prefer SimplyBook.me because it offers more robust features. I particularly like the ability to showcase photos to clients on the website with categorized options.

Helpful system generally, just a few improvements needed

Puntos a favor:

The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure.

Contras:

We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too!

Alternativas consideradas: Cliniko y Pabau

Razones para cambiar a SimplyBook.me: The option to add promo codes, customise the website widget to our brand colours, and the price.

Just what we needed.

Comentarios: I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Puntos a favor:

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Contras:

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services. The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

Alternativas consideradas: Google Workspace y Eventbrite

Razones para cambiar a SimplyBook.me: Affordability and/or function as well as options more appropriate to my varied needs as a studio potter and educator.

Simple to setup and feature rich

Comentarios: Very positive overall, happy to be using the platform

Puntos a favor:

The interface for setting up was intuitive and quick to master. There were plenty of features to cover most use-cases especially payment options for international operations such as South Africa is supported.

Contras:

I did not like that I had to pay for setting up a custom domain (to link one I already own - ostensibly for SSL which doesn't make sense since this could be free or included in subscription fee) and more options are needed for managing late bookings or adding bookings to a waiting list.

Alternativas consideradas: BookingKoala, Jobber y Bigin by Zoho CRM

Razones para elegir SimplyBook.me: SimplyBook has many more features, the interface is more intuitive which makes client onboarding much easier. The interface is slicker and smoother presenting a more professional experience at a marginally higher cost.

Software anterior: BookingKoala

SimplyBook.me automates the booking process in a simple way

Comentarios: I enjoy that Simplybook is both a booking platform and a straightforward website. I was too busy getting my firm off the ground to devote time and resources to creating a comprehensive website, yet Simplybook fulfilled the same functions for me.

Puntos a favor:

In terms of value for money, SimplyBook.me is hard to beat. Extremely potent, offering a plethora of functionality and configuration options across a range of price points. The simplicity of the design and the ease of setting up the payment gateway are the two outstanding features.

Contras:

Features beyond booking can be added to make this a comprehensive digital marketing platform for your business. Streamlining the platform's user interface might make it more convenient for users. Increasing its scope will allow you to reach a larger audience.

Everything you’d ever need

Comentarios: Overall, I’m very pleased with this software.

Puntos a favor:

I searched for software that I could add to my Wordpress site that would allow for multiple locations (service providers), allow for different pricing, coupons, easy booking and more. This also has a simple Facebook integration, marketing tools and so much more. It took me a few days to figure it out as there are many features that are weaved together. But once I did, it now takes just minutes to add or edit classes and services.

Contras:

The add-ons are expensive and may not make sense for my business in the long run as we scale up. We shall see.

Alternativas consideradas: Genbook y Square Appointments

Razones para elegir SimplyBook.me: Booked didn’t have repeat classes nor could I have different prices for similar classes assigned to separate locations only. No Facebook integration either.

Software anterior: Genbook y Square Appointments

Razones para cambiar a SimplyBook.me: Better features for classes/education.