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Opiniones de CRM Analytics

Sobre CRM Analytics

Software de inteligencia comercial de Salesforce.com. Explora cualquier dato, obtén respuestas instantáneas y colabora con tu equipo.

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Puntos a favor:

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud.

Contras:

The droid phone ap is extremely difficult to use.

Valoraciones de CRM Analytics

Evaluación media

Facilidad de uso
4,1
Atención al cliente
4,1
Funcionalidades
4,2
Relación calidad-precio
4,1

Probabilidad de recomendación

8,0/10

CRM Analytics tiene una valoración global de 4,3 estrellas sobre 5 según las 76 opiniones de usuarios de Capterra.

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Filtrar opiniones (76)

Felix
Felix
Insurance Agent en España
Usuario de Linkedin verificado
Dispositivos médicos, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Un excelente panel analitico!

5,0 hace 2 años

Puntos a favor:

La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra.

Contras:

Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar).

Alayna
Alayna
Customer Service Representative en EE. UU.
Usuario de Linkedin verificado
Productos farmacéuticos, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to use with some minor kinks

5,0 hace 3 años

Puntos a favor:

The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients.

Contras:

The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about.

Usuario verificado
Usuario de Linkedin verificado
Seguros, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use but has hurdles too

4,0 hace 4 años

Comentarios: Quite easy to use for the end user, could do with some improvements but is a good tool all in all

Puntos a favor:

It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful

Contras:

The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough

Esteban
CEO en Costa Rica
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

CRM Analytics review

3,0 hace 2 años

Comentarios: Overall it’s been a good option for basic and mid-level analytics routines

Puntos a favor:

Great features and high performance, together with professional support

Contras:

Lacks Visualization tools found in other top products

Long
Long
Salesforce Admin en Canadá
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great BI tool if you know SAQL

5,0 hace 5 años

Comentarios: we use wave analytics to product sales and service dashboards

Puntos a favor:

Produces great-looking dashboards that work within salesforce enviroment

Contras:

difficult to create dashboard with out a good understanding of sql and sqal

Usuario verificado
Usuario de Linkedin verificado
Seguros, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

SalesForce

5,0 hace 3 años

Puntos a favor:

I am able to share our POD's KPI report with my team.

Contras:

It is not updated often enough for next month.

Usuario verificado
Usuario de Linkedin verificado
Fabricación de productos eléctricos/electrónicos, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Greatly improved CRM and improved customer engagement

4,0 hace 3 años

Comentarios: Salesforce Analytics Cloud is great to use to engage with customers. Pay as you go can be a pain but it is worth it

Puntos a favor:

It helps us with analytics on customer movement and preferences. It makes marketing and sales easier and more targeted allowing us to serve their needs better, improving customer satisfaction

Contras:

There is a learning curve associated with the use of the software. Training videos would help immensely

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Superb Analytics Tool

5,0 hace 6 años

Puntos a favor:

Great analytics tool used to make data driven decisions.

Contras:

You need to be heavily invested in Salesforce products to use this.

Usuario verificado
Usuario de Linkedin verificado
Administración gubernamental
Ha utilizado el software durante: Más de un año
Fuente de la reseña

This software has been useful in my non-profit management experience.

3,0 hace 7 años

Puntos a favor:

The export functionality made it easy to share information with those outside the nonprofit organization.

Contras:

I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool.

Katherine
Katherine
Marketing Assistant en Suiza
Usuario de Linkedin verificado
Internet, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Efficient, but needs updates

4,0 hace 6 años

Comentarios: We've been trying to implement Salesforce in our business for months, but it's been quite difficult and tedious. It is not a very user friendly platform.

Puntos a favor:

It is amazing for our business being able to have all information from our users in just one platform.

Contras:

It needs an update. It is not easy to implement and the user experience is a bit inefficient.

Usuario verificado
Usuario de Linkedin verificado
Administración educativa, 501-1.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Salesfrce the Best Analytics

5,0 hace 3 años

Puntos a favor:

Easy to understand an use the analytcs tool

Contras:

Its really expensive, many comapnies cant afford it

Opinión anónima
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Sales Forceを100%活用できるAIデータ分析ツール

5,0 hace 2 años

Puntos a favor:

営業担当者でも簡単にデータ分析ができる。SalesForceでもある程度の集計、分析は行えるが、大量のデータを取り扱う場合はCRM analyticsがかなり便利。コーディング不要のAIがレコメンドを出してくれるので、半自動でデータ分析、レポート生成が可能。

Contras:

ある程度のSales Forceの知識がないと使いづらい。また、ユーザーごとの課金なので、チーム全員で使うとなると割とコストがかかる。

Donny
CALIBRATION/ROBOTICS TECHNICAL SPECIALIST en EE. UU.
Construcción, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Sales force Analytics Cloud has unresolved issues

1,0 hace 3 años

Comentarios: Needs the bugs fixed

Puntos a favor:

Sales force Analytics Cloud has an easy to use dashboard.

Contras:

Sales force Analytics Cloud has many unresolved issues. After spending many hours working some of my data will have just disappeared or possibly ended up in someone else's account in the company.

hollie
associate en EE. UU.
Recursos Humanos, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very pleased with the software.

5,0 hace 4 años

Comentarios: This has been by far a very good experience and will continue to be I am sure of that!

Puntos a favor:

I really like how easy it is to use. I use this every single day for my job. I literally sign inn and boom its straight to work. I rarely have an issue. Honestly in the beginning there were a few like usual but now there are non. This has to be on of the easiest and most organized platform I have used.

Contras:

Like I said there were issues in the beginning but they were sign inn issues. It really had nothing to do with the platform itself. We were all just having issues with remembering our passwords that's all haha!

Emily
veterinarian en EE. UU.
Veterinaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Salesforce user review

4,0 hace 3 años

Puntos a favor:

Salesforce is intuitive and easy to learn. It is nice that it has memory of tabs previously opened on the dashboard, even between user sessions.

Contras:

It has not be very adaptable for our specific needs as a database for our veterinary patients and clients.

Fraser
Product Marketing Executive en RU
Software informático, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

A great BI tool

4,0 hace 6 años

Puntos a favor:

- the integration with Salesforce - a very intuitive user experience - cloud based, so has enterprise scalability

Contras:

- the ability to visualise your data is better on some other BI tools I have used in the past - it needs to be integrated with another BI tool to unlock its full potential

Akash Mohan
Software Engineer en India
Software informático
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Best Visual Reporting and Dashboard Tool

4,0 hace 9 años

Puntos a favor:

I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Contras:

We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

Laura
Director of Marketing
Software informático, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Pricey - But reaps its returns eventually

4,0 hace 8 años

Comentarios: As we all know that the standard salesforce out of the box reporting and dashboards isn't that great.
This tool mainly looks to eliminate any complaints in regards to that and it definitely does that.
The type of lenses and dashboards you can create is amazing!
The look and feel of it is very modern and fancy.
It has a flat data architecture so it can group, mould and join your data neatly.
It is however, not that easy to administer and maintain it. You definitely need specialists to work with you and help get this up and running.

Puntos a favor:

Great Interface More granular data reporting Powerful and fast

Contras:

Complex to maintain Doesnt directly sync / integrate with databases. Cant replace something like Mulesoft or Bhoomi.

Patrick
CSM en EE. UU.
Servicios financieros, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Overall a good tool

4,0 hace 3 años

Comentarios: Overall my experience has been okay - not great but also not the worst. Take your time in your search.

Puntos a favor:

Powerful analytics at your whim, as long as you know what you're looking for this can be a very powerful tool.

Contras:

The tool can be very clunky and hard to navigate at times. If you dont know exactly what you're looking for it can be difficult.

Mateo
Marketing Manager
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Great software

4,0 hace 7 años

Comentarios: its a good software for small business like mine

Puntos a favor:

The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Contras:

they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

Gail
Owner en EE. UU.
Organización cívica y social, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

The Wave

5,0 hace 8 años

Comentarios: I signed up with Wave for a free alternative to Quickbooks to run my business. The software is easy to use and categorize your purchases and the best part it is free. They do charge to do your payroll. Although, I am savy with software I found it cumbersome to navigate to see the summary of my categories. I liked it so much I am also using it for my personal accounting.

Puntos a favor:

It's fee and relatively easy to navigate.

Contras:

I had trouble finding where the information went after I categorized it.

Jacqueline
EE. UU.
Marketing y publicidad
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

It's Okay - More Useful for Sales Reps

1,5 hace 10 años

Puntos a favor:

It keeps track of what you need to do on a daily or weekly or monthly basis.

Contras:

It's not really geared to handle lots of campaign changes.

Nadia
Biostatistician en EE. UU.
Práctica médica
Ha utilizado el software durante: No especificado
Fuente de la reseña

Analytics Cloud Review

5,0 hace 8 años

Comentarios: Analytics cloud has been really easy to use without any coding background. I find it helpful to use the analytics cloud to look at all the variables that we collect in our salesforce org.

Puntos a favor:

Ease of use.

Contras:

Doesn't come with our instance/requires some integration.

James
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

Good Product - Limited Experience with it

4,0 hace 8 años

Comentarios: ACT User! Boss' son had us try it out, found it somewhat useful but had limited experience with it so decided to stick with our current CRM tool ACT!

saeed
administrator en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

outstanding.

5,0 hace 7 años

Puntos a favor:

This account based marketing (ABM) solution designed to select valuable prospects, share web content, and analyze campaigns.

Contras:

It does need an analytical type experience. Which make it a bit hard to use. Lack of functionalities.