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Opiniones de CRM Analytics

Sobre CRM Analytics

Software de inteligencia comercial de Salesforce.com. Explora cualquier dato, obtén respuestas instantáneas y colabora con tu equipo.

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Puntos a favor:

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud.

Contras:

The droid phone ap is extremely difficult to use.

Valoraciones de CRM Analytics

Evaluación media

Facilidad de uso
4,1
Atención al cliente
4,1
Funcionalidades
4,2
Relación calidad-precio
4,1

Probabilidad de recomendación

7,9/10

CRM Analytics tiene una valoración global de 4,3 estrellas sobre 5 según las 75 opiniones de usuarios de Capterra.

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Filtrar opiniones (75)

Felix
Felix
Insurance Agent en España
Usuario de Linkedin verificado
Dispositivos médicos, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Un excelente panel analitico!

5,0 el año pasado

Puntos a favor:

La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra.

Contras:

Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar).

Jovana
Jovana
Customer Success Analyst en EE. UU.
Usuario de Linkedin verificado
Hostelería, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Salesforce software makes your daily work easier.

5,0 hace 3 años

Comentarios: I use this software to report daily work and tasks and to keep everything in the company's database, so it is easy to find and follow up later.

Puntos a favor:

The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.

Contras:

The Software is very easy to use. I did not notice any problems so far.

Shivam
Shivam
Sr. Business Development Consultant en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

CRM Analytics for sales analysis

4,0 el año pasado

Puntos a favor:

CRM analytics provides goods insights and add good value to business

Contras:

CRM Analytics is expensive for small and medium enterprises.

Craig
Small Business Owner en EE. UU.
Ropa y moda, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

All-in-One Analytics Platform

3,0 hace 4 años

Comentarios: As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.

Puntos a favor:

I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business.

Contras:

Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high.

Ankit
Ankit
Senior Consultant en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great analytics platform from Salesforce

4,0 hace 2 años

Comentarios: CRM Analytics has a several customization options for visual analytics that are being used to server our clients. It is a huge plus that it can integrate the Salesforce products really well. So, if you have a Salesforce stack then this product will be an added advantage for analytics and get insights to the datasets.

Puntos a favor:

1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting

Contras:

1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

Usuario verificado
Usuario de Linkedin verificado
Seguros, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use but has hurdles too

4,0 hace 3 años

Comentarios: Quite easy to use for the end user, could do with some improvements but is a good tool all in all

Puntos a favor:

It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful

Contras:

The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough

Nehal
Nehal
Software Tester en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Analytics platform for everyone under one roof!

4,0 hace 3 años

Puntos a favor:

1. We are using it to create dashboard by integrating Salesforce CRM 2. We are also using SQAL and SQL queries to create dashboards 3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards

Contras:

1. This is a web os platform so you will need internet connection to access it 2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors

Juan
Juan
Sales Manager en Perú
Usuario de Linkedin verificado
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Game changer

4,0 hace 3 años

Comentarios: We are very happy with the software, because we were able to make a leap in terms of productivity and data reading.

Puntos a favor:

It is very intuitive and easy to learn how to use. Also, it is very user friendly even for people who are not familiar with this kind of products. Finally the integration with other apps is clean.

Contras:

Maybe the softwear needs to integrate more updates.

Long
Long
Salesforce Admin en Canadá
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great BI tool if you know SAQL

5,0 hace 5 años

Comentarios: we use wave analytics to product sales and service dashboards

Puntos a favor:

Produces great-looking dashboards that work within salesforce enviroment

Contras:

difficult to create dashboard with out a good understanding of sql and sqal

Edgar
Edgar
Director en Perú
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best way for customer analytics

5,0 el año pasado

Comentarios: Do more with less effort.

Puntos a favor:

User friendly and very powerful tool for customer analytics.

Contras:

Maybe it could improve mobile experience.

Usuario verificado
Usuario de Linkedin verificado
Seguros, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

SalesForce

5,0 hace 2 años

Puntos a favor:

I am able to share our POD's KPI report with my team.

Contras:

It is not updated often enough for next month.

Ricardo
Software Engineer en México
Banca, 1.001-5.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

Salesforce Analytics Cloud Performance Review

4,0 hace 3 años

Comentarios: Take decisions based on information result now easier

Puntos a favor:

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud

Contras:

Knowledge ramp is a bit difficult to users that have no idea what is it

Aleksandrs
Business Analyst en RU
Entretenimiento, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Salesforce is a very powerful tool

5,0 hace 3 años

Comentarios: I was really impressed as a user by this software and it was a great tool for our business sales analysis

Puntos a favor:

Easy to configure for the business needs easy to use on a daily basis training is relatively easy as well a good support service allows integrations via open APIs

Contras:

can be tricky to understand the configuration and what needs to be updated in order to use the same values in all modules

Tim
IT-Consultant en Alemania
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Artificial Intelligence for Citizen Developers

5,0 hace 3 años

Comentarios: I used Einstein Analytics (now: Tableau CRM) to rebuild and improve sales reporting in a medium-sized company.

Puntos a favor:

Data analyses, including predictive data analyses, can be created quickly. The AutoML algorithm automates many tasks. The visualisation is excellent.

Contras:

Salesforce promotes the product as a solution for Citizien Developers. This is generally true. However, basic knowledge of artificial intelligence and data analysis in general is necessary for the implementation so that added value can be generated. In addition, individual requirements in dashboards can often only be implemented with increased effort. For this, JSON files have to be adapted, which often leads to many errors.

Alayna
Alayna
Customer Service Representative en EE. UU.
Usuario de Linkedin verificado
Productos farmacéuticos, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to use with some minor kinks

5,0 hace 3 años

Puntos a favor:

The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients.

Contras:

The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about.

Julia
Controller
Software informático, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Has been amazing so far!

4,0 hace 8 años

Comentarios: We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way.

Puntos a favor:

Great insights to your data, clean polished UI

Contras:

Training costs and resource availability to get this going.

Mateo
Marketing Manager
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Great software

4,0 hace 7 años

Comentarios: its a good software for small business like mine

Puntos a favor:

The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Contras:

they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Superb Analytics Tool

5,0 hace 6 años

Puntos a favor:

Great analytics tool used to make data driven decisions.

Contras:

You need to be heavily invested in Salesforce products to use this.

Jacqueline
EE. UU.
Marketing y publicidad
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

It's Okay - More Useful for Sales Reps

1,5 hace 9 años

Puntos a favor:

It keeps track of what you need to do on a daily or weekly or monthly basis.

Contras:

It's not really geared to handle lots of campaign changes.

Alison
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

Salesforce Analytics - Wave

4,0 hace 8 años

Comentarios: Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.

Nadia
Biostatistician en EE. UU.
Práctica médica
Ha utilizado el software durante: No especificado
Fuente de la reseña

Analytics Cloud Review

5,0 hace 8 años

Comentarios: Analytics cloud has been really easy to use without any coding background. I find it helpful to use the analytics cloud to look at all the variables that we collect in our salesforce org.

Puntos a favor:

Ease of use.

Contras:

Doesn't come with our instance/requires some integration.

James
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

Good Product - Limited Experience with it

4,0 hace 7 años

Comentarios: ACT User! Boss' son had us try it out, found it somewhat useful but had limited experience with it so decided to stick with our current CRM tool ACT!

saeed
administrator en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

outstanding.

5,0 hace 6 años

Puntos a favor:

This account based marketing (ABM) solution designed to select valuable prospects, share web content, and analyze campaigns.

Contras:

It does need an analytical type experience. Which make it a bit hard to use. Lack of functionalities.

Agnes
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

Great Product

5,0 hace 8 años

Comentarios: So cool the product itself. Can drill into detail in a sec. Nice visualization. Nice features. Great Product.

Usuario verificado
Usuario de Linkedin verificado
Administración educativa, 501-1.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Salesfrce the Best Analytics

5,0 hace 3 años

Puntos a favor:

Easy to understand an use the analytcs tool

Contras:

Its really expensive, many comapnies cant afford it