--- description: ¿Qué piensan los usuarios de Appcues? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Appcues gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Appcues - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software para adopción digital](/directory/31638/digital-adoption-platform/software) > [Appcues](/software/139216/appcues) # Appcues Canonical: https://www.capterra.com.ar/software/139216/appcues Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/139216/appcues?page=2) > Appcues es la forma más fácil de personalizar la experiencia de producto sin cambiar ningún código. > > Veredicto: 100 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Appcues? Appcues sirve principalmente a empresas de software. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 100 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Appcues - **Ubicación**: Boston, EE. UU. - **Constitución**: 2013 ## Contexto comercial - **Precio de partida**: US$ 250,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Bélgica, Canadá, Dinamarca, España, Estados Unidos, Francia, India, Israel, Países Bajos, Polonia, Reino Unido, Suecia ## Funcionalidades - Creación de contenidos - Formación en la aplicación - Gestión de lanzamiento - Guía contextual - Herramientas de autoservicio - Onboarding del usuario - Segmentación por público ## Integraciones (en total: 14) - Amplitude - Customer.io - Google Analytics 360 - Heap - HubSpot CRM - Intercom - Klaviyo - Mailchimp - Mixpanel - STACK - Segment - Slack - Vero - Woopra ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica ## Categoría - [Software para adopción digital](https://www.capterra.com.ar/directory/31638/digital-adoption-platform/software) ## Alternativas 1. [Product Fruits](https://www.capterra.com.ar/software/1011214/product-fruits) — 4.7/5 (89 reviews) 2. [Whatfix](https://www.capterra.com.ar/software/143008/whatfix) — 4.6/5 (77 reviews) 3. [Pendo](https://www.capterra.com.ar/software/151951/pendo-platform) — 4.5/5 (238 reviews) 4. [Amplitude](https://www.capterra.com.ar/software/158741/amplitude) — 4.6/5 (67 reviews) 5. [WalkMe](https://www.capterra.com.ar/software/131194/walkme) — 4.4/5 (63 reviews) ## Opiniones ### "Help Your Customers Adopt Your Platform Quicker\!" — 5.0/5 > **Jared** | *11 de diciembre de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce. > > **Puntos en contra**: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder. > > Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption. ----- ### "So glad I convinced the boss to pay for this" — 5.0/5 > **Anthony** | *5 de diciembre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time. > > **Puntos en contra**: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre. > > We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues. ----- ### "Terrible support, clunky set-up" — 1.0/5 > **Usuario verificado** | *9 de marzo de 2022* | Producción audiovisual | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Do not buy this if you aren't part of the \[SENSITIVE CONTENT\] team, they will say it can all be done without \[SENSITIVE CONTENT\] when being sold to you, but it can often require development of the product to meet what Appcues needs. If you're in the UK DO NOT purchase, support is only in the US so be prepared for late night emails and waiting for complicated email responses. > > **Puntos en contra**: The troubleshooting The UI The overcomplicate set-up > > Poor service, not intuitive. ----- ### "Appcues allows our Marketing team to accomplish more than ever before." — 4.0/5 > **Palmer** | *19 de junio de 2020* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Appcues' Chrome extension is far and above one of it's most useful features. We are able to construct and visualize flows where it matters, within our app. Being able to quickly enable and disable it makes a huge difference in our workflow. > > **Puntos en contra**: Occasionally, the Chrome extension can be buggy. This has led to some frustrating moments or awkward presentations where I've struggled to get the app to behave. Overall, this hasn't been a large blocker to seeing success with the app. > > Our Marketing team previously had to rely on developers to implement models or flows that would allow us to help engage our customers further by either activating them on unused features or highlighting product improvements. With Appcues, we are now able to improve customer engagement as well as create further messaging around new offers or opportunities to improve their experience within our app. ----- ### "Great tool for building in-app tutorials" — 4.0/5 > **Alan** | *11 de noviembre de 2020* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable. > > **Puntos en contra**: They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users. > > It was a good tool, with great support all around. We needed more analytics into our users built in natively. I would recommend anyone who simply needs a few guides created in their app to check them out\! ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/139216/appcues?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/139216/appcues) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados