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Opiniones de Service Fusion

Sobre Service Fusion

Service Fusion ayuda a las empresas de servicios externos a agilizar las operaciones y a obtener clientes e impresionarlos, sin tener que gastar un dineral.

Descubre más sobre Service Fusion

Puntos a favor:

Ease of use and the support the company gives its people.

Contras:

We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.

Valoraciones de Service Fusion

Evaluación media

Facilidad de uso
4,2
Atención al cliente
4,2
Funcionalidades
4,0
Relación calidad-precio
4,2

Probabilidad de recomendación

7,7/ 10

Service Fusion tiene una valoración global de 4,3 estrellas sobre 5 según las 247 opiniones de usuarios de Capterra.

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Filtrar opiniones (247)

Kevin C.
Kevin C.
Fire Superintendent en EE. UU.
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A Must Have for the Service Industry

5,0 hace 6 años

Comentarios: Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly.

Puntos a favor:

Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity.

Contras:

I honestly cannot think of anything, it made such an improvement in our internal infrastructure.

Tina
Office Manager en EE. UU.
Bienes de consumo, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Hands on use of Service Fusion

4,0 hace 10 meses

Comentarios: Overall, very pleased. Anytime I have ever reached out to SF for assistance, it has been a good experience.

Puntos a favor:

I like that we can sync alot of stuff into Quickbooks. I know there is more that can be done but I have only been here 1 year so I am working on more critical things and then hope to learn more.

Contras:

Inconsistency of syncing invoices and payments so that they match up

Respuesta de Service Fusion

hace 9 meses

Thank you for leaving us a review! Don't forget to check out our Knowledge Base for thousands of articles written for professionals by professionals to help you learn the software more.

Adam
President en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Service fusion is unethical

1,0 hace 5 meses

Comentarios: I loved it at first, but then the price changes came, the new leadership made terrible changes and now its not worth the price.

Puntos a favor:

The initial price and some features. But it is all smoke and mirrors

Contras:

This software is shiny on the surface, and it works like trash when you really want it. The new company leadership is unethical.

Susan
Office Administrator en EE. UU.
Ingeniería industrial o mecánica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

One administrator's persepctive.

4,0 hace 9 meses

Comentarios: It's good. Training on it was almost non existent -- I think many of our first year issues would have been moot had the package we purchased come with hands on training.

Puntos a favor:

I am not sure. [sensitive content hidden] and project manager use it more and are more highly satisfied. I do like the invoice views available via "accounting'.

Contras:

Cannot make customer mailing labels. Recurring reports don't update dates -- so I use "all dates" as a work around but that gives me information I don't always need. Often, when a sync to accounting software goes wrong there is a new reason that I need SF technicians to decipher. I have learned how to fix many issues in this regard but sometimes the issue isn't something I can see.

Kevin
Operations Manager en EE. UU.
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to set up and use out the box

5,0 hace 10 meses

Comentarios: very user friendly, takes less than 30 minutes to cover what is needed for a new tech or office worker that needs to use the system.

Puntos a favor:

you can import certain data fields, others are copy and paste unless you are starting from nothing. Help Desk support is fantastic, never had an issue the person on the phone could not answer - Top Notch!

Contras:

everything should be able to import when setting up another account or system

Respuesta de Service Fusion

hace 9 meses

So glad you find Service Fusion to be user friendly and beneficial to your business. Thank you for sharing your feedback!

JENNIFER
CFO en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SUPPORT WHEN YOU NEED IT

5,0 hace 10 meses

Comentarios: POSITIVE POSITIVE POSITIVE!!! When there is a problem someone gets on it right away.

Puntos a favor:

EVERYTHING!!! CUSTOMER SINCE OCTOBER 2019! Service Fusion has taken us to a whole new level in managing our team. They give great customer support. They have included us in product development. They are always looking for better ways to improve their product.

Contras:

The way the customer list/base is set up.

Respuesta de Service Fusion

hace 9 meses

We love our Support Team. Thank you so much for giving them the shout out they deserve!

Ken
President en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

The best decision I ever made!

5,0 hace 9 meses

Comentarios: The absolute best business decision I ever made. Our net profit increased at least 50% with SF. All customers information is always at our fingertips.

Puntos a favor:

Scheduling, tracking, customer history and getting paid better. Everything is at our fingertips

Contras:

The only thing I think could be better is service agreement scheduling and management. I also don’t like the new drop down box for receiving payments. Pictures are too slow to load.

Respuesta de Service Fusion

hace 9 meses

Thank you so much for sharing! Service Fusion is proud to have been part of your growing business.

Natalie
Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Domination Review

3,0 hace 10 meses

Puntos a favor:

having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs.

Contras:

invoicing can be complicated when you change to progress billing. the app is not the most functional to use.

Respuesta de Service Fusion

hace 9 meses

We are happy to hear the dispatch screen and calendar view has been beneficial for your business!

Chris
Operations Manager en EE. UU.
Ingeniería industrial o mecánica, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very easy to use and the support is second to none

5,0 hace 10 meses

Comentarios: Very happy with the product. I think its fairly priced ane once the guys were all trained on it they like the ease of use

Puntos a favor:

It was a very easy platform to get up and running. The Mobile and cloud function is such a great feature used by our staff

Contras:

The employee access set up is a little cumbersome but once you get the feel for it it makes it a little easier to understand the layout.

Respuesta de Service Fusion

hace 9 meses

We are thrilled to hear Service Fusion is a good fit for your business!

Todd
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great software

5,0 hace 10 meses

Puntos a favor:

Everything is working great for our needs.

Contras:

Initial setup support was a little shady and creating an invoice from a walk-in customer takes a while.

Respuesta de Service Fusion

hace 9 meses

We are constantly trying to improve our implementation processes. If you have any additional feedback on how we could have done things better, please contact our Support Team.

Jesse
HVAC en EE. UU.
Ingeniería industrial o mecánica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

App Buffers

3,0 hace 10 meses

Puntos a favor:

Keeps track of customers. And easy to send invoices.

Contras:

Catalogs Confusing and App Buffers. My guys have a hard time in field because system just buffers. Time is money.

Respuesta de Service Fusion

hace 9 meses

We appreciate the feedback!

Martin
Service Manager en EE. UU.
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Service Fusion after 1year of use

4,0 hace 2 años

Comentarios: So far the experience has been good , an as d appears to get better daily

Puntos a favor:

The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning. There are still a lot of functions that we are still learning to use daily...

Contras:

Being able to itemize products for the field technicians...

Respuesta de Service Fusion

hace 2 años

Thank you for your feedback! We are striving to bring enhancements daily for better functionality. We hope you love what is coming this year!

md
IT-Admin en Arabia Saudita
Construcción, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

software for complete service management.

5,0 hace 2 años

Comentarios: Service Fusion makes it tremendously easy for me to access all of my accounting and client information when I'm on the move. Along with having good customer assistance, I can access it using the app on my phone, tablet, or work PC. As a result, I can save a ton of time.

Puntos a favor:

Estimates, scheduling, online payments, a mobile application, and reporting are all included in the comprehensive software package with FSM features. With Service Fusion, you can quickly convert a task into an invoice. Out of all of them, I prefer Billing and Invoicing the most.

Contras:

Because it occasionally travels very slowly, the software needs a good connection to work. in addition to the restricted number of report options that may have been increased.

Respuesta de Service Fusion

hace 2 años

Thank you for the review! We are so glad you are enjoying using Service Fusion.

Jason
Owner en EE. UU.
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Integrity Automatic Doors First 6 Months!

5,0 hace 10 meses

Comentarios: been great so far! we love it. customers seem to like it.

Puntos a favor:

its very intuitive. easy to use. we are able to keep track of all of our service jobs MUCH easier now. invoicing is so much faster. everyone really likes the system.

Contras:

we find it hard sometimes to just find specific histories.

Respuesta de Service Fusion

hace 9 meses

We love to hear Service Fusion has been a good fit for your business!

Stacy
bookkeeping en EE. UU.
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Service Fusion - Reliable - great for small businesses

4,0 hace 10 meses

Comentarios: We have been using Service Fusion since starting our business 8 years ago. Service fusion is easy to set up, easy to use. Great customer service.

Puntos a favor:

Ease of use. Dispatch grid is great. Job costing is easy.

Contras:

Bookkeeping side is lacking. No statements. PO's do not flood into expenses.

Respuesta de Service Fusion

hace 9 meses

We are so glad that Service Fusion has been a good investment for your business!

Paul
Member en EE. UU.
Seguridad e investigaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Member or owner

4,0 hace 10 meses

Comentarios: There is really no excuse that your service goes down. Also getting our text numbers back to our main number not a 888 number still is a problem.

Puntos a favor:

It works

Contras:

When your service go down.

Respuesta de Service Fusion

hace 9 meses

Thank you for taking the time to give us your honest feedback. We are actively working to improve the stability of our software as well as the portal for registering your original phone numbers to be able to make the switch back.

Cheryl
VP en EE. UU.
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Software

5,0 hace 9 meses

Comentarios: Great product and would recommend it. Also great price for the solution.

Puntos a favor:

SO may great features. I haven't even scratched the surface. Just finished deploying it. Tech support is truly the best. I always get assistance and never wait longer than 5 minutes. They are all very knowledgeable and patient. Pleasure to work with them.

Contras:

Takes awhile to get development to fix some critical issues.

Respuesta de Service Fusion

hace 9 meses

We are so glad to hear your are loving Service Fusion and especially finding the benefit of our Support Team.

Luke
Service tech en EE. UU.
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

UHS review

5,0 hace 10 meses

Comentarios: I love it the way it does everything I need it to do

Puntos a favor:

I don’t have to pay for each employee subscription

Contras:

So far I don’t have any con it does everything I need it to do

Respuesta de Service Fusion

hace 9 meses

We love to hear your are enjoying using Service Fusion!

Lisa
Office Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Software

5,0 hace 10 meses

Puntos a favor:

Customer Service is superb! They are always helpful and polite.

Contras:

Invoicing issues before job is done. We take deposits for jobs.

Jamie
Project Engineer en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Platform- Documents could be easier, but overall, great!

5,0 hace 10 meses

Comentarios: I am overall satisfied and would recommend.

Puntos a favor:

Everything in one spot, easy to find, somewhat quirky, but overall it is great.

Contras:

Document set up and formatting is a major challenge, especially if you have a lot of info for a small space. Don't expect full page photos to be included on any doc.

Respuesta de Service Fusion

hace 9 meses

Thank you for leaving us a review!

Chase
Owner en Dinamarca
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Bad customer service - Lag Issues

2,0 hace 12 meses

Puntos a favor:

The calander display is nice. It intregrates with quickbooks desktop

Contras:

Lag issues throughout. Really bad customer service. Raised price 45% without notice

Miguel
Miguel
Director of Operations en Canadá
Usuario de Linkedin verificado
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Smooth interface but still has glitches to work out.

2,0 hace 2 años

Comentarios: The product is generally good and has much potential if Service Fusion can focus on the base product and make sure it has no glitches. While I am sure the AI will be useful for many and profitable for Service Fusion, it should not be the primary focus until the basics are ironed out first. Sales should be honest about product capability, it is not a small task for service companies to switch between field service management applications.

Puntos a favor:

We love that it is easy to use, cloud based and easy on the eyes. Most features can be used without formal training (because none exists). Many good fields within customer and equipment for proper set-up. Product set-up (we have over 4000 products) and prices can be updated easily. Syncing to QBO is smooth once the initial set-up is figured out and understood. Very few glitches in this regard.

Contras:

There is something wrong with how additional visits work in Jobs/work orders and Service Fusion is not addressing it. It displays first date on top instead of last date, changing the status of one visit changes the status of all visits. In the past 6 months, intermittently or only on specific customers, the bill to section on customer invoices has been populated with "Serviced at" address instead of "Bill to" address as assigned in the customer profile. This has also affected the emails for invoicing as it will send to primary contact instead of contacts assigned to send invoices. After calling Service Fusion customer service, we quickly realized that many are unfamiliar with product and give you answers which are not correct and in conflict with others who we have spoken to in the past.There was one day where Service Fusion had an outage in the middle of the day. It appears they have no back-up service which is strange to see in a cloud-based service.Custom Documents is not so custom. When I called in to ask how to "compact" the document because they take up so much space on a page nd can bleed into multiple pages, customer service did not believe it can be done.Service Fusion provides no onsite support. They expect you to learn the product on your own or call customer service if you have any questions.

Respuesta de Service Fusion

hace 2 años

Thank you for your feedback. I understand you have interacted with Support on the issues you stated above, but I have sent them your feedback and they request you contact them again for further investigation.

Lewis
Field Manager en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Useful Data Points Increase Profits

5,0 hace 2 años

Comentarios: We wanted an all-in-one cloud-based CRM that would allow our field techs and office staff to effectively capture information, book appointments, review workflows, get driving directions, build invoices, take photos and collect/document payments. Service Fusion has been a lifesaver and changed how efficiently we can do all this, while collecting key data points that can later be used to generate actionable reports.

Puntos a favor:

The ability to generate reports and review metrics in a single click has allowed us insights into the most profitable and least beneficial areas of our business, allowing us to streamline our business model and maximize our bottom line. We have received multiple compliments from customers about the excellent communication from our business (appointment reminders via call or text) and being able to pull up job history on a client is worth its weight in gold.

Contras:

Not having a home button in the app that takes you back to the main screen can result in lost time due to extra clicks. We have found it is sometimes faster to close and reboot the application. Also, when we signed up, we double-checked that we would be able to use a 3rd party credit-card processing vendor and were assured this would always be the case. Now we are being forced to integrate all our payment processing through Service Fusion. If the fees to process payment go up (as all things do) this would certainly frustrate our business and dampen my enthusiasm to recommend SF to other business owners/managers.

Respuesta de Service Fusion

hace 2 años

We appreciate your feedback. We are happy to hear our software is helping your business become more profitable and streamlined. In order to navigate back to the home screen, you can utilize the back button until you reach the home screen. Sending this into the product and develop team to be a possible future enhancement. With FusionPay, we will match your current rate. Our team would be happy to discuss the benefits of using FusionPay any time.

Rick
President en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Raving Fan

5,0 hace 2 años

Comentarios: The customer service is outstanding. They are quick to walk me through to solutions.

Puntos a favor:

It is a wonderful platform. This is my third platform from similar companies. All of the others have invoicing, calendar, etc. ServiceFusion is special. I use the VOIP phone feature, the data in Reports, accounting tab, and all the color coded dashboards. It is a great, great platform to run a business. If a prospect wants to just keep track of his jobs, there are less expensive options. But if a prospect wants to run a business, SF is a great solution.

Contras:

It was very difficult to launch SF. The great thing about SF is it is highly customizable. The bad thing is that it is very customizable. It was very hard to get all the communication, forms, colors, etc set-up. Housecall took 1/10 the time to set-up. But now that it is set-up, I love, love SF.

Respuesta de Service Fusion

hace 2 años

Your raving review is much appreciated! Thank you for your feedback.

Sandra
Office Manager en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Overall satisfied

5,0 hace 2 años

Puntos a favor:

Adding users with no additional charge ; easy to learn

Contras:

Lack of customer support, I like to speak to someone to figure out issues, not go to YouTube to try to figure it out myself. Difficult to find previous service calls on a client who has several service locations.

Respuesta de Service Fusion

hace 2 años

Our support team is willing to speak with you any time you have an issue. You can contact them at (888) 902-0304 Option 2. Thanks!