Opiniones de Process Street

I wish all software companies were run like these guys do!

Comentarios: We're not your typical tech or online company using SaaS systems to run and manage their business - we are a veterinary company with remote users in multiple cities, and using SaaS software in our industry is rare. This is compounded by the fact most in our industry are not technically savvy or experienced - so computer systems have to be VERY simple and easy to learn and use. What we do have in common with many tech companies is that we are fast growing, and that is difficult to manage in such a traditional, staid industry. (We were listed as one of Canada's Fastest Growing Companies in 2016). We run our entire company on cloud based systems, and Process Street is far and away the favorite piece of technology we use. As a long time entrepreneur (and business coach) I always wished there was a simple way to document and manage process and procedures inside my companies, and could never find a tool to do it. Until Process Street. The product itself is brilliant, and is incredible for developing an online employee manual, corporate processes and procedures, and managing regular activities that take place inside any business - hiring, managing, operations, maintenance, etc. But where Process Street really stands out is the fantastic service and support that is both responsive and helpful. This team REALLY wants to hear how to improve their product. They've painstakenly taken the time to listen to my gripes and whining about shortcomings and not just promised solutions in the future - they've built and implemented them. Honestly, there is nothing negative I can say about Process Street, and it has literally transformed the way we do business. We've won awards for our customer service, our innovative approach to business, and sheer growth. And I truly credit a significant amount of our business success (and my personal sanity) to Process Street and what it does for our organization.

Puntos a favor:

- Very intuitive and easy to learn for even the most tech illiterate users - Magical interface that is constantly being refined and enhanced - Responsive interface is BEAUTIFUL on a smart phone or iPad (no need for an app) - Very clever features that rely heavily on APIs and other apps to extend it's benefit and value - Highly responsive service and support that tries to bring solutions - Regularly releasing GREAT new features and enhancements that add more value - There truly is no other product on the market like this - if you're a small business owner, THIS IS YOUR SOLUTION for dealing with Processes, Procedures and Policies!

Contras:

- It's unfortunate they don't build CRM, email marketing, help desk, VoiP phone system or team chat software .. because we'd buy them all if they were 1/2 as good as Process Street - sorry to drop the ball on a balanced review - but really, these guys are awesome and I cannot think of anything bad to say. Except maybe their logo is very similar to Help Scout's logo (which we also use) so sometimes I get confused between their short cuts on by browser bar. That's the best I can come up with. (really, it's the same blue!)

Efficiency in performing routine tasks

Comentarios: Very straightforward! Non-technical users will have no trouble creating effective procedures because to the intuitive UI. The user interface is also highly uncluttered and easy to navigate. Nonetheless, efficiency is quite high. One of the features I value most is the ability to make changes to a process's blueprint while it is still active.

Puntos a favor:

Process Street centralizes all of the pertinent information and provides a bird's-eye perspective of all of an organization's processes in one convenient location. It's a system that can be used by everyone in the company with little to no instruction.

Contras:

However though Process st is constantly updating and adding new features, it still heavily relies on external applications and connections to accomplish specific tasks. What I enjoy most about process work is diminished by this.

Good for simple checklists; Bad for complex processes

Puntos a favor:

Full range of possible fields. Drag and drop system for creating checklists. Integration with Zapier

Contras:

Slow to make changes to functionality: If you update a Checklist template it breaks the conditionality of all active checklists. This is a known issue but has taken them over 3 months to fix. Conditionality is limited to tasks, not elements within tasks. Conditionality does not include 'and/or' statements only 'if' statements. You view conditionality as a list of statements, which gets really hard to organise and find items if you have more than 15 statements. When trying to analyse data from a collection of checklists, you cannot filter for specific tasks easily. You need to unselect the items you do not want to see. So if you have more than 20 items (which you definitely will!) its labourious to unselect them all. The 'merge' functionality that lets you pipe prior answers through to other sections of the checklists is fragile. Instead of used a field is to identify the item to be merged, they use the name of the field. So if you make a change to the field name/question it will break the piping. If they used field ID's it would not break when you make such changes.

Process Street: Innovation Ace

Comentarios: Process Street is a lifesaver!! We can easily track the progress of each tasks, very easy to update and customized the processes to ensure that all processes are up to date and everyone on the team is doing the same process for a specific task. Team productivity is visible. And most importantly we can easily check which tasks are due, which is very critical in our operation.

Puntos a favor:

Vey easy to use and help a great deal in the operation. I helps us track the productivity of each personnel and which tasks are done, ongoing and not started.

Contras:

There are a few glitches every now and then, specifically when the process has been updated by other user.

A Comprehensive and Intuitive Process Management Tool

Comentarios: Process Street is an incredibly useful tool for managing complex workflows. Its easy-to-use interface allows us to quickly create and customize repeating tasks and checklists that can be shared with colleagues. It's a great way to stay organized and on top of our workflows. The only issue I've had with the program is that it can be a bit slow when it comes to loading, but overall it runs smoothly and efficiently.

Puntos a favor:

Process Street has been an invaluable tool for my team. It makes process management and collaboration incredibly simple and intuitive. Its user-friendly interface allows us to quickly create and customize repeating tasks and checklists that can be easily shared with colleagues. We can also assign tasks to team members, track progress, and store relevant documents in one convenient place. It's been a great way for us to stay organized and on top of our workflows.

Contras:

The only issue I have with Process Street is that it can be a bit slow when it comes to loading. Other than that, the program runs smoothly and efficiently.

Don't Build a Business Without it!

Comentarios: Allows us to build a business with consistent customer experience and keeps all the details in order. This is the most useful business software I've come across.

Puntos a favor:

As easy to use as a process software can get. Integrates with every software we use via Zapier. Build dynamic and scalable processes. No other software in this price range even compares.

Contras:

Need to build a copy and paste feature for pieces of a process, currently you can duplicate the entire process but not just a task or a piece of a task.

Game changer for us!

Comentarios: Since using Process.st, the clarity on the tasks to be completed in a repetitive process has been eye-opening, no longer are employees making assumptions as to what should happen or ceasing forward movement because the task has some ambiguity to it. Existing workflows would require manual review of completed tasks and a multitude of hours of following up to verify that they were done and by whom. The time efficiency has allowed us to take on additional work with the same amount of staff.

Puntos a favor:

The ability to have conditional logic among the tasks is wonderful, it allows us to only present the tasks that need to be completed and hide the ones that do not.

Contras:

So far we haven't found any cons relating to this solution, we are very happy with it so far.

I Can't Believe How Good This Is!

Comentarios: I can't believe how good your tool is! I've tried to manage my business and personal processes over the years with Podio, ClickUp, Toby, ProcessKit, and some other tools – all good – but nothing works as well for my needs as yours. Thanks for the great work!

Puntos a favor:

Process Street has freed up my brain to work *in* my business faster and more efficiently. The result is that I now have more time to work *on* my business.

Contras:

Since I'm a UI/UX designer, there are a few small things I would change (mostly personal preference). But Process Street is very easy to use and works great!

Fantastic program for creating workflows

Comentarios: Making checklists that can be tracked in real time is a breeze. So that I don't have to double-check every aspect of their job by hand, I've asked my team members to check off tasks when they're finished.

Puntos a favor:

Thanks to Process Street, we were able to streamline our onboarding, renewal, and other administrative procedures and enhance our internal communications. In a short amount of time, we were able to systematize our entire business operation thanks to this.

Contras:

Though there's room for development, the tool's current capabilities meet my needs, especially given how frequently I'm employing them.

Process Management made easy

Comentarios: Process street makes it easy to track and manage performance across various verticals and activities. Ir takes a bit to setup but once you get the hang of it, it's easy to use.

Puntos a favor:

Process street makes it easy to have all steps, processes and procedures in one place. It saves time and make me more efficient.

Contras:

No offline version. As nice it is to track processes, using it with the internet on is distracting and doesn't allow for deep planning.

good software, but not trustworthy company

Comentarios: And that's how Process Street executed that strategy:1. They deleted the free plan that gives you the option to pause the service.2. And they rose the pro plan from 30 USD per month and member to 415 USD (+1200 %) incl. more members.3. They forbid companies like hours who paused not to get back to their old plan (with one member) and so forced us to join the new plan.Though they offered us to stay in the old plan when we don not pause we decided to cancel.This was a hard decision because we invested hundreds of hours in developing our processes with that software But THE basic prerequisite of all business relations is trust.And Process Street prefers the short term maximisation of gains to reliability and partnership.Though it is a great software, we recommend don't trust them and stay away.

Puntos a favor:

We are a small business operating in the field of sustainable consultancy.We started using Process Street in 2018.On the one hand the software is very powerful, on the other hand it is highly complex and very difficult to get used to it and to unlock all it's potential.While working with it, we became more comfortable and integrated it more in more in our companies processes, and even in the processes with clients.But this was a big fault.Firstly it is very difficult to remember all the many options of how it works if you do not work with it at least on a weekly basis.So if you are a small or mid size company like us that can not assign an employee specifically for this software - hands off from process street.

Contras:

But the main reason why we decided to walk away from it, or better walk away from the company Process Street, was their product policy or better said customer exploitation policy thats work as follows:1. Start as a small company and refine your product from the feedback of your customers / beta testers.2. Grow, launch more services and make your customers become dependent on your software3. Once your customer base is big enough and your revenues fly, rise the prices abruptly and exorbitantly.

Transition Management - Colliers Lease Administration

Comentarios: I'm happy that we have it. It has improved our ability to manage projects and control the assignment of new projects among the team.

Puntos a favor:

I like that all the task involved can be included in the template and that I'm able to add logic to the template to account for the nuances in each project. It also makes it much simpler to have multiple people working on the project and avoid duplicative effort.

Contras:

it's very difficult to view actual embedded document because our company uses SharePoint to store documents. The SSO security prevents a lot of documents from being accessed inside Process Street. the Link works to locate the document quickly, but that requires to work outside Process Street and I have to go back and add more notes about what we did to the document(s). I also wish I could integrate with more apps, but I'm not totally sure its not our companies security that prevents that from being possible. I also would like to be able to have ability to control the status of the project. We use process projects that haven't begun and they get mixed into other things that are actually active vs reflecting that they are pending projects.

Most Valuable Tool in the Business

Comentarios: We are a digital publishing company with a remote team of 10 scattered across the globe. In order to maintain consistency (or at least try) across our platform it is imperative that we have processes in place so that all team members can work together. The deep integration between Process Street and Zapier has made it the most valuable tool in our business. We try and keep our team within the Process Street interface is much as possible to follow checklists and add data to forms. Then we use Zapier to manipulate that data and push it around to the other third-party apps that drive our business. We have just scratched the surface in terms of what is possible and as the team at Process Street continue to roll out more features (like task-based assignment) this tool will just become more and more valuable. And their customer support is truly outstanding. Our business would be screwed without Process Street.

Puntos a favor:

The ability to trigger Zaps based on the completion of individual tasks or entire checklists and the form fields functionality they have built allow us to maintain consistent data entry across our remote team and multiple third-party tools.

Contras:

At this stage I cannot assign individual tasks within a process to various team members, however I am of the understanding that they are working on this.

Remote Work with Ease

Comentarios: Overall we have implemented it over multiple departments to work together seamlessly and it's working amazing.

Puntos a favor:

My team is spread out over different departments and cities and this has helped us stay on task and on the same page with way less useless communication

Contras:

There is a HUGE leap between the free account and the paid account but you cannot sample the paid features on your free trial account so makes it hard to determine if it's going to work for the team.

Take a stroll down Process Street - you won't regret it!

Comentarios: It's been great! Again, it's a software we use for some unconventional things that help us to create an ideal customer journey where tasks internally are visible to the customer externally to follow along.

Puntos a favor:

Aside from the amazing customer service, I like the ease of use and being able to jump right in and build something. It's easy enough to know where to find something and how to make changes. I'm not afraid of complex software, but Process Street helps me to work smarter not harder.

Contras:

Would like to more easily assign tasks to one person per workflow (that's been run) vs having to set up a new workflow to run or assign task by task. Would be neat to be able to select the tasks and assign in bulk within a workflow. Would also like to be able to customize a workflow once it's run vs having to do it all in the 'template'.

Excellent & Easy to Use

Comentarios: My experience with Process Street has been exceptional and I would recommend it to any business.

Puntos a favor:

Process Street is easy to use and brings a big advantage to businesses as well as their employees especially if you have remote employees. All I have to do is go to Process Street and my work flow is there waiting for me. I know what tasks are waiting and which are of higher priority. It even shows me what files are already in my inbox and it shows what files will be incoming. I have worked through other companies similar to Process Street but overall I like Process Street the best. I like the way it automatically saves my work for me so I never have to worry if something, per say, such as the electricity flickers, etc., my work is still there. Yes, this has happened and I was in a panic and yes, my work was still there. The advantage of the part of their system that I work in is that the information I input is readily available to other team members without having to go to documents and search through to find a clients file and pull it up which can take time. Everything is right there. Simple and easy and right at your fingertips.

Contras:

I would love to have the ability to communicate with other team members prior to completing the tasks but I may not be set up for that yet as I am still relatively new.

Helpful software

Comentarios: Good. We enjoy the product and the people

Puntos a favor:

It has really allowed us to become a process driving company. Less ambiguity and better consistency of service.

Contras:

The user interface could be better. How the information is displayed to the user should be more customization.

Process St - Honest Review

Comentarios: Overall, my experience using Process St has been quite positive. I would not be able to do my job efficiently without it at this point. I use it daily, for everything from setting reminders, to managing regular daily, weekly and monthly tasks. I manage my deadlines and projects using Process St and also collaborate with other team members on projects as well.

Puntos a favor:

The ability to manage my daily tasks and see everything I need to get done in one place, with the ability to prioritize items.

Contras:

Setting up workflows can be challenging if you are not a tech-savvy person, especially using the conditional logic.

Process st you rock!

Comentarios: Everything's made easier with Process st., and we're loving it.

Puntos a favor:

Every tasks were smoothly done by each team. And it made everything easier like delegating a task even though we don't have any training department we could still hire more staffs without worrying the training.

Contras:

At first, when the conditional logic was updated, I was like, I don't like the update but then as we update our checklists I find it more appropriate. I mean you can hide it on the main checklist then just show it to the specific checklist you want.

Quick and Wasy Set Up

Comentarios: Overall it was okay. Users were not always diligent about marking their tasks off as complete, so dependent tasks could be problematic. Other than that, straightforward, quick implementation.

Puntos a favor:

Easy to create lists and has nice features for customizing processes within each list. Drag and drop functionality is helpful.

Contras:

Assigning individual steps to a person then editing that when there is staff turnover is very cumbersome, especially when you have a lot of lists. There should be a transfer tasks feature where you enter a person's name and it pulls up all assigned tasks in templates, then have ability to either transfer all task to another user or deselect some so that just remaining are transferred to a different user automatically.

Best system ever!

Comentarios: Amazing team and support

Puntos a favor:

The team was amazing - they helped us with creating templates that made it so that our team could plug and play the workflows.

Contras:

Learning the integrations takes time - it required some training

Process Street keeps us in check!

Comentarios: We love the ability to have the entire team on the same page when it comes to major projects. As a tech startup, we have a lot going on at once and a ton of moving pieces - moving quickly! Process Street keeps our teams aligned and processes in check.

Puntos a favor:

We love the ability to have the entire team on the same page when it comes to major projects. As a tech startup, we have a lot going on at once and a ton of moving pieces - moving quickly! Process Street keeps our teams aligned and processes in check.

Contras:

Cost to add each additional user would really be the only note

Task management done right.

Comentarios: This software has way more things than the ones I have described.
It is well worth checking and evaluating all the benefits you can get from using it yourself.
Your company will definitively benefit from it, so it is a must for everyone.

Puntos a favor:

With process street you can manage tasks, and while at it you can assign them and create documentation related to the processes It is a workflow and process management software that provides a simple and powerful way to manage recurring checklists and procedures in the business. with a simple interface it lets you create structured documents in seconds, with drag and drop functionalities that make it easy for anyone to use. As a user, you can quickly create and assign checklist workflows to your team and track activity from the dashboard and get notified when tasks are done.

Contras:

There is nothing not to like. It is a lot of information to start with however, they over deliver (never a bad thing really) information on how to use their system, samples, advice, instructions. So the problem here is there is too much if you are just starting out. It is always best to have one path so users can see the basics and then give access to everything else (just my opinion)

Is great for content creators and for managers that want to give access to the internal procedures.

Comentarios: I use Process Street with my husband. We usually use it to save our courses and to give access only to certain people. It's kind of personal Udemy. You can upload videos, documents, images and text. You can also chat online based on the stuff loaded on Process Street.

Puntos a favor:

What I like is that you can have online access to your documents, easily organize the items, and watch the video and leave comments. I assume that Process Street is also useful to give access to internal procedures in a company, although I did not use it for this. The application can also be integrates with many other organizational applications to keep track of what you are doing or what changes you make and downloading documents from here.

Contras:

I would have liked it if the folders had a picture and a brief description. I mean not to be exactly like the documents from computer, plain.

An Excellent Process Definition and Automation Service

Comentarios: Process street is a good software for defining and automating processes.
its ease of use is in its ability to allow you create a simple to follow processes referencing different online media - such as video, pictures to guide process actors
Each process defined is a "template" and each run of the process by a user is a "checklist" allowing tracking of activities performed by each user or employee.
I also love team collaboration feature of the cloud service as well.
It also contains tens or hundreds of vendor defined templates for your use in creating your own processes
I love Process Street's periodic write-ups on process-related, productivity, etc topics.
The product and the team are awesome!

Puntos a favor:

Process street , template and checklist features

Contras:

I have not seen a noticeable weakness in the service