Opiniones de EHR 24/7

Excellent Software for Medical billing and EHR management

Comentarios: My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients.

Puntos a favor:

I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process.

Contras:

The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing!

Great slim and affordable EHR for small practices

Comentarios: This meets our major requirements affordably. Patients are able to communicate with me via the portal, schedule appointments and pay bills. We cycled through several EHRs for small practices and my staff and I agree this one has been the best in terms of ease of use, responsiveness of support staff, integration with practice management, and simplicity of interface.

Puntos a favor:

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

Contras:

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

Poor quality and incompetent support help

Comentarios: I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Puntos a favor:

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Contras:

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

Office Ally is great

Comentarios: Overall EHR 24/7 is great. I have used 5 different EHRs over the years and EHR 24/7 has always been the most reliable and easiest to use. My employees all prefer it over any other system as well.

Puntos a favor:

Price and ease of use and customization. You can add links into templates and either click them to insert into the chart or use them as reminders.

Contras:

Current medication list features need to be fixed. It duplicated the medications in the patient's medication list every time you write a prescription so you have to constantly manage the current medication list to reconcile it (which is something you are supposed to do anyway honestly.)

Great system with some drawbacks

Comentarios: This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

Puntos a favor:

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

Contras:

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

review of office ally EHR

Comentarios: It was a great starter software when our office opened. We have since outgrew and moved on to another software.

Puntos a favor:

Ease of use with making notes, e-prescribing, phone call notes, ease of printing.

Contras:

speed of the softwareno assembly for documents.

Unable to get results from labs or radiology direcarly inti EHR

Comentarios: Good

Puntos a favor:

Inexpensive for small part time practice and practicemate billing support

Contras:

Unable to get lab and radiology results directly in EHR

Look no further for practice management software!

Comentarios: It has been great! I have used it for 1.5 years with zero problems or outages. Very reliable and customizable.

Puntos a favor:

Very customizable and minimal clutter/non essential functionality.

Contras:

Takes time to set up the macros the way you want them and requires 1-2 hours of training.

No complaints and Easy to use!

Comentarios: It does everything for us. Cuts down on time seeing the patients as our progress notes are pre-populated and the billing is the key to our success!

Puntos a favor:

EHR 24/7 has been very useful tool in our practice. It is so simple to use and with ease. The price point was also a great factor alongside the billing portion of the EMR. We have been using this since 2020 and not had any issues. Customer service is always helpful and responsive. It's worth the money and saves us time when seeing our patients. Love the patient intake forms as well as we are working our way to a paperless practice.

Contras:

At times the patients complain about the intake forms. The price recently went up and that's unfortunate.

Great product for the price.

Comentarios: The quality for the cost is great.

Puntos a favor:

Love the Billing and insurance aspect. No need for a separate clearing house.

Contras:

Way more features than we need at this office.

Wonderful EHR for chiropractors!

Puntos a favor:

This software is very easy to use and the features are endless. I really like the fact that it's a cloud based system so I can log on to my EHR system and edit/view notes whether I'm at home, the office, or in a different country - this also becomes very useful when there are multiple providers using the system. The fillable fields are also very easy to customize and there is a feature where you can duplicate previous notes if the changes from visit to visit were minimal. This made notes SO EASY! Office Ally also partners with a 3rd party merchant service called World Pay. Their rates were the lowest I could find, the customer service was good, but more importantly, it allowed financial information to be directly routed into the Office Ally program for each patient. Very nice to keep everything within one program! A billing specialist friend also said that out of the many EHR systems she's worked with, Office Ally is the most user-friendly on the billing side of things. Other benefits - Office Ally doesn't costs much, so no big financial commitments up front with some of the other softwares, and you can cancel whenever with no penalty. Included in that monthly fee is an optional scheduling program (for admin staff to use) and a patient portal system. There is also an appointment reminder feature that you can pay extra for. BE CAREFUL if you work with World Pay though - they offer a 3-year minimum contract only, so there is a hefty fee if you cancel with them earlier then that.

Contras:

I thought that the patient portal wasn't very user-friendly. I found that it was difficult to get patients to comply with setting it up

New Love of charting

Comentarios: Just the easy way of charting that makes it fun and hassle free charting.

Puntos a favor:

When i copy patient chart to a new page, it helps me bring the important information of the patient. You just delete what you don't need and add the visit information.

Contras:

That there is no way i can correct the wrong input that i put in someone else's chart once in sign it.

A necessary monthly expenses

Comentarios: Very good

Puntos a favor:

I like the ability to generate and save treatment notes, most useful for storing all clinic documents electronically

Contras:

I just don’t like having to pay monthly for the service, free would be better

Great product!

Comentarios: It's a really great product and I do love it!

Puntos a favor:

It's easy and friendly to use and more convenient to integrate with PM.

Contras:

If possible, I'd like "Appointments" could show more information about the patient, like Auth Number. Besides, there is one issue as follows: in Patients charts, when I hit "create PM visit", the patient authorization number is lost and I have to add it manually in the claim. I think it is a flaw and don't know why it happened!

Try a different provider

Comentarios: I have been using them for 5 years. Mostly because once you started using them, it is not easy to leave...I am a solo practitioner (MD) and I need to use the EHR function. My biller is telling me that she doesn't have much trouble with them. I have been using more recently the calling/texting for reminder calls. I am paying just to have my patients complaining that they are not receiving any calls.

Puntos a favor:

It is relatively easy to use. It is inexpensive (be aware what you are trading off though...)

Contras:

Constant problems with freezing up, losing data and sluggish for quite a lot of times. Difficulty to fully use it either with GoogleChrome as well as with Explorer. Poor technical support. Not only that they don't know what they are doing, but they are not even willing to do much.

Love this EHR

Comentarios: I started using EHR in my private practice and am so happy with it that I convinced my new employer to initiate it here.

Puntos a favor:

Cost effective product that gives me everything I need in an intuitive format.

Contras:

Nothing, I have no complaints about EHR 24/7

Office ally review

Comentarios: keep tract of patients consise manner

Puntos a favor:

ease of use and good support when you need it

Contras:

exam info not carried over to next exam sheet, like allergies, medication allergies.

great for starting a new practice

Comentarios: overall great EHR I would recommend it for anyone starting with limited funds. used for 7 years only switched because I now do a lot of PI and needed something with easier flow

Puntos a favor:

EHR is very affordable and easy to use. I used OA as the clearinghouse already so it was a seamless transition. Still use them now

Contras:

scheduling and EHR are separate entities and the flow was off

easy to use

Comentarios: I love the features of this program, it's so easy to get all the information in to the system to record EHR

Puntos a favor:

I can put all of my needed documentation and upload files with ease. It is very user friendly and I would recommend this product to anyone!

Contras:

I have not had any issues using this platform for EHR

Thank you OfficeAlly!

Comentarios: I use OfficeAlly every day and it is super easy to use!

Puntos a favor:

What I like about OfficeAlly is that it is so practical!

Contras:

I cannot think about cons right now! But as a provider I’d like to be able to keep editing a signed note if I feel I need to add new information.

Easy to use, for professional users.

Puntos a favor:

Directions simple for non=computer users.

Contras:

None at all.

ease and comfort of ehr 24/7

Comentarios: uc and primary care

Puntos a favor:

able to integrate template and utilize presets

Contras:

glad that two users can not get in the same chart. prior would loose info if didn't save in time

User interface is too cool

Comentarios: We are very happy with 24/7 services it’s not costing you more even if you are a small clinic and thing to save a lot against a fee service then you are right place to choose this service! Just used 3 month then you are addicting of this

Puntos a favor:

User interface is too cool easy to upload/ store all documents in one place try once a life if you are tried paying alot for a services

Contras:

Step a new practice is very easy always comes with new updates to save a lot of time you can easily log in from every device

Overall, a really good experience

Comentarios: Easy access to hundreds of clients with a program that is compliant with standards for our industry.

Puntos a favor:

To be able to access a low to no-cost EHR is such a gift for our small business! We are grateful for he awesome customer support tream when we get "stuck" too

Contras:

Having a mobile-friendly version would be AMAZING! It is challenging to use on mobile devices at times.

Practical and very easy to use

Puntos a favor:

I really love the way each patients profile is set up. It is literally a patients file electronically, everything from medications and prescriptions and xrays all in one place.

Contras:

Sometimes the site loads slowly and can be frustrating but its rare when that happens. Not a real big deal to be honest.