Opiniones de ZenMaid

Zenmaid my life easier!

Comentarios: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Puntos a favor:

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Contras:

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

One awesome product

Comentarios: This product has changed my life and my business in nothing but positive ways. I am so glad I bought this and have used it for two years and will continue to do so.

Puntos a favor:

Scheduling multiple jobs for multiple people. The email and text templates it sends out to clients. Time clock and payroll.

Contras:

Only thing I can say is it lags sometimes but honestly that may be a problem with my computer not sure

Best softwear

Comentarios: Love it, wouldnt be without it. Super easy to use.

Puntos a favor:

Makes my life so much easier abd for all of my staff too. Everyone knows where they need to be.

Contras:

Sometimes it glitches but easily fixed by the team

lack of Management

Comentarios: less that satisfactory with customer support

Puntos a favor:

Data Driven decisions that optimize resolutions

Contras:

Billing for six inactive months without account management

We recommend Zenmaid!

Comentarios: Overall, we have had a great experience with Zenmaid and recommend it to all other cleaning business owners.

Puntos a favor:

We like the simplicity, ease of use, and affordability. The customer service is also phenomenal.

Contras:

New updates causing it to become a little slower.

Great service for the price point

Comentarios: It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure!

Puntos a favor:

The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried

Contras:

Lack of automation and office management roll selection

Great cleaning service crm

Puntos a favor:

Scheduling ease, user friendly, ease of training for employees and saves time with communication

Contras:

Nothing. Been very happy. Wish there was a flat rate price for under 6 users

I love Zenmaid!

Comentarios: It has been great! The transition over to Zenmaid from our previous scheduling software was so easy. The customer service is great. I highly recommend Zenmaid to all maid owners!

Puntos a favor:

It is so user friendly, easy to customize to your company needs and saves so much time in our daily operations.

Contras:

There is nothing that I don't like. I really love all the features.

Superb Service

Comentarios: Fantastic! You guys are great. Wonderful customer service with quick responses.

Puntos a favor:

The ease of using it. Your system is very user friendly.

Contras:

Would love more reports and more to do in the app

Great software for cleaning services

Puntos a favor:

Works great for a small and large business No more complaints from clients and my team with issues about scheduling, invoices etc

Contras:

So far no cons to say! They are the best

Satisfaction of Zenmaid

Puntos a favor:

It helps with employee tracking, scheduling and payroll

Contras:

I would like to add a different estimate - more detailed

Excellent for scheduling and communication, has some drawbacks

Comentarios: Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas.

Puntos a favor:

Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!

Contras:

As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be. Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.

Great Cloud Based Scheduling Software

Comentarios: The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email.

Puntos a favor:

It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.

Contras:

I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.

Life Changing

Comentarios: When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

Puntos a favor:

Its customization makes for ease of use

Contras:

The only con is that I didn't find it sooner.

Great program

Puntos a favor:

I like that it is user friendly and the customer support team is very responsive.

Contras:

Really I just think the program needs more features. I switched to markate bc if the amount of features is has, and seems to be a very clean cut program so far.

ZenMaid is the best

Comentarios: Very happy with ZenMaid and will be using them as long as they are a available

Puntos a favor:

Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them.

Contras:

No complaints they honestly care about the accounts they have and solve any problems that might come

DO IT! Game changer

Comentarios: pretty sweet thanks for all the hard work!

Puntos a favor:

Quick to respond to any questions. User Friendly!

Contras:

Cant save invoices to edit later or add on details later.

Great functions, couldn’t work without it!

Comentarios: Love Zenmaid - I couldn’t operate as efficently without it! Staff love how easy it is to use also.

Puntos a favor:

Functions available in free version are superb. I only pay per text reminders now which really suits me.

Contras:

Would be good to pay for additional functions separately. For example if I could add on clock in/out only this would be really beneficial to me.

Great Product

Comentarios: Overall, Zenmaid has been incredible!! Great customer service and a great product that they are constantly updating.

Puntos a favor:

The schedule is very easy to use and is EXTREMELY crucial in my day to day to run my business.

Contras:

Looking forward to the mapping feature to be up and running. Right now we are using google maps to manually look at travel times.

Almost Zen

Comentarios: I wish customer service was more accessible.

Puntos a favor:

For a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations.

Contras:

It can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening.

Zenmaid Review 11 months use

Comentarios: The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically

Puntos a favor:

I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options

Contras:

I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!

Not recommend. No real customer service and they charge yor credit card the wrong amounts

Comentarios: Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software

Puntos a favor:

There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried

Contras:

- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE

SIMPLY BRILLIANT!! AMAZING PRODUCTIVITY BOOSTER!

Puntos a favor:

We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

Contras:

I have tried over 5 different software systems for the past 3 years as we have been growing. NONE of them do what this does for our company. You cannot beat this system if you own a residential or commercial cleaning company-or any service related business for that matter. We are so happy to have found one system that does it all, and so easy to use.

Has potential but isnt reaching it

Comentarios: I solved the problem of using multiple software's to keep track and book my clients while organizinf my staff in one spot. But its overly complicated to use, the mobile app sucks and certain features you would expect from a software of this calibre dont exist.

Puntos a favor:

That it attempts to encompass all the things any cleaning company would need to run a streamlined, smooth operation. Also, the customer service is great. If you tell them theyre missing a feature you need they will do what they can to develop that feature.

Contras:

It never works!!! The mobile app version is HORRIBLE. Certain things you would expect from a software like this (like proper clocking in functionality and proper payroll calculations) never work properly, its overly complicated to use (deleting a clients appointment takes 4-5 steps) and from one day to the next you dont know whether or not you'll get a random error when entering information.

Happy ZenMaid User

Comentarios: Overall it's positive, it makes life easy for keep tracking of client appointments and providing schedules for my employees, I always recommend it to those looking for scheduling software.

Puntos a favor:

Layout/design. Multiple options for viewing the schedule. Option for tasks. Billing capabilities. Reminders. OMW texts. E-mail templates. Fairly easy to use.

Contras:

It would be nice if the remember me function worked for desktops. And maybe a stay signed in option. Staying signed in on the website for mobile as well. (I don't tend to use the app much except when I want to quickly glance at the day's appts.) An option for photos would be really cool. An option for a 'clock in' and 'clock out', that has no correlation to appointments would be handy because I pay drive time and it's way easier to have them clock in at the start of the day, out for lunch, then back in, then out at the end of the day. I currently use Tsheets to do this.