Opiniones de TriNet HR Plus

Gestión optimizada de recursos humanos con Zenefits

Comentarios: Mi experiencia general con Zenefits ha sido positiva. Ha simplificado significativamente mi administración de recursos humanos, permitiéndome concentrarme en hacer crecer mi negocio.

Puntos a favor:

Descubrí que Zenefits es una plataforma increíblemente fácil de usar, lo que me facilita administrar las necesidades de recursos humanos de mi empresa.

Contras:

Aunque Zenefits ofrece muchas funciones, he experimentado fallas ocasionales y tiempos de carga lentos. También creo que el precio podría ser más competitivo, especialmente para las pequeñas empresas con presupuestos limitados.

Zenefits has been a great help in our HR team

Comentarios: Zenefits' primary functions are human resources (HR) and onboarding (H.R.) document management, paid time off (PTO) management, and payroll processing. Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors.

Puntos a favor:

Although the initial investment in Zenefits appeared substantial, the time I've reclaimed from previously spent on HR, onboarding, and payroll processes has more than paid for the service.

Contras:

Although Zenefits' payroll services still meet customers' needs, I feel the company has declined overall. The product has not progressed and is still missing important features like the ability to claim R&D tax credits.

Seamless low-cost solution for small to mid-sized companies that kills busy work

Comentarios: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Puntos a favor:

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Contras:

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Great Sales Department but not backed up by Service or Software

Comentarios: I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed. Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way.

Puntos a favor:

Timekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky.

Contras:

Navigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response.

Love Zenefits!

Puntos a favor:

It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant.

Contras:

Customer service can be hard to reach, but their help center is robust and they have training courses to help.

Long time user of Zenefits

Comentarios: Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

Puntos a favor:

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Contras:

Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Effective, but pricey, payroll tool

Comentarios: The experience has been ok. It gets the job done but I'd be open to new options.

Puntos a favor:

Zenefits has gotten the job done in terms of payroll and paying out contractors when needed. And they handle payroll taxes and necessary payroll reporting to the government.

Contras:

The cost is high for a small business who might not have needs for most of their features. And the service has been fairly slow. For example, it took me a month to get a new form of payment on file as my business credit card had expired. During that month I had to handwrite checks and could not use the service.

Turn-key payroll and benefits solution for start-ups

Comentarios: Over, I would highly recommend Zenefits for companies that are looking for a simple way to manage their HR needs.

Puntos a favor:

Very simple and intuitive interface. Makes managing HR, payroll, and benefits easy.

Contras:

Could have more seamless integration of 3rd party healthcare providers.

User friendly solution, good experience overall

Comentarios: We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week.

Puntos a favor:

I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely.

Contras:

The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.

Best Features For the HR Team

Puntos a favor:

First, I like the many HR and on boarding features It works well as a performance management system It is helpful as a benefits administration solution With features such as attendance tracking, we have had no issues.

Contras:

Well, TriNet Zenefits has quite performed and no regrets.

Zenefits Makes Payroll & Benefits Admin Easy

Puntos a favor:

Payroll and Benefits processes are almost entirely automated. We used to have spreadsheets on spreadsheets - but thanks to Zenefits, it's easier and more compliant.

Contras:

Zenefits is not very international contractor/employee friendly in terms of functionality.

Save yourself time and money!

Comentarios: Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps telling you that they have 300+ messages in their inbox so you should wait. They have so many shady practices that it is hard for me to not call it a scam. Like not updating your employee numbers before they charge you a full year of service. We were charged more that double of what we should have paid and they now won't refund! They promised a 3 week setup period and here we are 7 months later not being able to use their payroll services. Thanks but no thanks.

Puntos a favor:

Nothing! It looked good, it was presented good.

Contras:

Do not let the sales rep convince you and save yourself thousands of nonrefundable dollars!

Trinet info

Comentarios: Trinet is my first experience with human resource

Puntos a favor:

Very prompt and on time with pay and benefits

Contras:

After discipline, basic benefits restarted

Simple Product

Puntos a favor:

They keep it very simple. There isnt a ton going on in the app so you dont really get lost in it

Contras:

It is very basic but that can be both a pro and a con. It can be a little clunky but not too bad

Great HR program for the price. This program is an HR's dream come true.

Comentarios: Absolutely fantastic. It has made viewing paystubs, asking for vacation, reviewing health benefits/options, taxes, and keeping personal information secure!

Puntos a favor:

It's amazing to have all of our resources in one place. Payroll, taxes, health benefits, W-2, vacation/time-off, personal information, team/organization chart. It was integrated into our system with little to no effort and it's simple to use.

Contras:

Honestly, there isn't much to not like about Zenefits. One slight annoyance is having to provide a code every time I log in even though I've asked my computer and Zenefits to remember this device and it never does.

Decent Human Resources Platform for Businesses Small and Large

Comentarios: My overall experience with Zenefits has been great. The pricing has been fair, the service has lived up to expectations, and most importantly, everyone who uses it at my place of work shares the same mindset, more or less. I would definitely recommend it to anyone looking for a decent HR platform, as I am sure it would not disappoint except for when it comes to the occasional technical glitch here and there, which I am sure applies to anything having to do with technology.

Puntos a favor:

What I like most about this software is the layout in which all of its functionalities are presented. Whether it be payroll, benefit elections, or anything else relating to human resource necessities, Zenefits has what both the employee and employer are looking for when it comes to ease of use and variety of functionalities and features. I very much like that the service is offered on both a web browser as well as a smartphone app, which allows for on-location or on-the-go usage. Lastly, I find the pricing for such a great service to be very reasonable, and the method in which pricing is to be determined to be quite fair as well, (when compared to competing companies offering similar services).

Contras:

As a whole, Zenefits is there for you when you need it and delivers up to expectations. However, if there was one thing that I believe should be somewhat stabilized, it would be the clock in and clock out feature on the mobile app, which at times might be a bit challenging to work with, as it sometimes freezes the phone screen, resulting in the need to restart the whole phone for it to begin working again. This happens on very rare occasions, but when it does happen, it is a bit inconvenient. Other than that one small aspect, there is not much else that is negative to report.

Feature-Packed HR Platform

Puntos a favor:

At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription.

Contras:

The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great.

Zenefits is our HR Department

Comentarios: It helps us streamline and reduce paperwork, while making things accessible across all our stores.

Puntos a favor:

We use Zenefits for all of our HR records. It helps us streamline and reduce paperwork, while making things accessible across all our stores. We have over fifty employees and eleven stores, and Zenefits keeps us organized. Our managers have access to their employees, while the employees' sensitive personal information can be limited to only HR personnel. Employees can update their direct deposit information, taxes, address, and we can see it immediately at the home office.

Contras:

It could be a little more customizable- there are some things we don't need.

Awesome Software - Absolutely Awful Support

Comentarios: Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Puntos a favor:

For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Contras:

Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

Good and Bad at the Same Time

Comentarios: Please check out what I had to say for cons. If you can live with having no number to call, or at least, not a number that take you to a human who can answer your questions, then the features and software are solid. The pricing is what you would expect based on the features.

Puntos a favor:

This SaaS has tons of features and can really help a small business get over those HR hurtles, although it won't replace the most valuable assets that a in-the-flesh HR person brings. Adding their payroll integration was a big win since our company was using a 401(k) admin that required manually keying in EVERYTHING back when we used intuit for payroll. So props for that!

Contras:

OKAY, hear me out. The on-boarding process is unacceptable. I wouldn't be surprised if half of their potential client base ended up BACKING-OUT during on-boarding. I mean, it takes 2-4 weeks, you'll already be looking a bill on your credit card, and to make matters worse, the only staff that have a phone number are SALES PEOPLE! You guessed it, the sales staff CAN NOT help you with your on boarding., PERIOD.

Zenefits Review - French Broad Chocolates

Comentarios: It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now.

Puntos a favor:

The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.

Contras:

Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.

Simple to use for admins & employees love it!

Puntos a favor:

As Zenefits users for the past three years, we've loved how easy the solution is for onboarding new employees. Employees have made comments like "I knew the company really 'got it' when the onboarding was so simple. It also nice to manage everything in one platform - payroll, benefits, onboarding, business intelligence, etc. Without Zenefits we would likely need an additional employee just to do paperwork. Zenefits has always been responsive to our needs as an organization and our customer success manager has been extremely helpful.

Contras:

We had a rough open enrollment process with the tool, but we started earlier this year and should be in better shape. Because the tool is constantly evolving, sometimes features come and go (Zenefits got rid of an in-house stock options tool they had built and so we had to switch vendors as a result).

Highly recommend Zenefits

Comentarios: Zenefits has been very helpful for our company. With over 100 employees, Zenefits helps reduce confusion with time keeping, insurance benefits and PTO. It eliminates unnecessary conversations with payroll and HR because all information is available in one easy-to-use application. I would recommend Zenefits to anyone on the fence and needing a great HR solution

Puntos a favor:

The features that I find most beneficial are the employee onboarding as well as the time keeping features. It provides a transparency to employees that eliminates any confusion on hours worked and PTO that is available or used.

Contras:

I would like the insurance card to be directly downloadable from this app.

Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to find

Puntos a favor:

Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro. It's very easy for me to see who has time off coming up for scheduling. It's nice housing our life insurance information as part of our offerings as well.

Contras:

More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well. Would love to have all my information for my company avail in ZF for employees.

Zenefits has made a huge positive impact on the efficiency and quality of our HR processes.

Comentarios: The ability to easily and accurately manage onboarding, offboarding, payroll, benefits.

Puntos a favor:

I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.

Contras:

The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues.