Opiniones de SimplePractice

SIMPLE Y FACIL DE USAR

Comentarios: Tiene una interfaz amigable, te permite navegar sin problemas, lo recomiendo.

Puntos a favor:

SimplePractice, es realmente fácil de usar y la interfaz de usuario es agradable. Hace que muchas de las tareas de documentación y facturación sean muy fáciles. Me facilita ocuparme de todo lo que necesito con respecto a la incorporación del cliente Algo para destacar es que se incluyen videos.

Contras:

En términos generales, no tengo alguna función que no me guste, es realmente muy buen programa.

Vale la pena adquirirlo.

Puntos a favor:

Es intuitivo ofrece todo lo que se necesita para llevar a cabo las labores diarias, me encanto que es facil de implementar.

Contras:

Es algo molesque que ingremente su valor a medida que pasa el tiempo.

Herramienta para recordatorio de citas

Comentarios: Recomiendo esta herramienta porque podemos mantener los recordatorios al día

Puntos a favor:

Que es una herramienta para mantener mi trabajo en orden

Contras:

La falta de funciones avanzadas para poder hacer otras gestiones

How about practicing with SimplePractice

Comentarios: Es un buen software,da un buen aporte pero tiene varias cosas por pulir.

Puntos a favor:

Es un software que por las funciones que tiene y la interfaz que tiene es intuitivo y fácil de aprender a manejar y usar para con el usuario, debido a esto su implementación es relativamente sencilla para cualquier empresa

Contras:

Se siente la falta de algunas funciones o lo básicas que son y así mismo si pudiesen ser mas económicas seria mucho mejor

Comercial sumamente confiable

Comentarios: En el mercado emergente es más difícil encontrar productos con tanta eficiencia como este, me ayuda mucho ya que reúne todas las características.

Puntos a favor:

Tiene todos los requisitos que buscas para ayudarte en tu trabajo cotidiano. Es simple y fácil de utilizar. De fácil acceso para cualquiera que desee un software de confianza.

Contras:

Se necesita mejor solo un poco en la imagen. Separar un poco los elementos a buscar con títulos más accesibles.

Simple Practice saved me!

Comentarios: Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

Puntos a favor:

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Contras:

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

SimplePractice is a great platform to run a practice

Puntos a favor:

SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place.

Contras:

The price is a bit high when starting off, but it is worth it.

Used to be great, but recent bad business practices and rate increases for less features.

Comentarios: My overall experience has been fine. However, I'm extremely disappointed with recent decisions and practices of Simple Practice. They recently emailed users notifying them of plan and pricing changes, asking customers to select a new plan before March to ensure access to their account. However, they were NOT clear that selecting a new plan before March would incur a prorated cost for the difference in plan price. They also took away basic features on the lower two tiers and made them available only on the top tier plan. I am a single clinician with one biller and am forced to use the most expensive option, resulting in a 68% rate increase without warning. These two moves are unethical, and frankly, extremely poor customer service.

Puntos a favor:

I appreciate the user interface on the website and app. It's easy to use and pretty intuitive. I enjoy being able to create custom forms and send text reminders to clients. The setup for a new client is quick and I'm able to send all required paperwork with ease.

Contras:

Some of the options on the app are limited, such as being able to see claims (payments/adjustments) and a few things are hard to find, such as adding an insurance card to existing insurance (it's there, you just have to dig a bit). On the website, the claims can be a bit clunky to click through, as well as some things feeling redundant. I also dislike that you can't set the calendar appointments to auto generate a specific appointment time (the default is always 50 minutes and I have to change that manually each time). Also, customer service is extremely lacking. There's not an easy way to get to speak with a real person for issues.

Would Recommend

Comentarios: Overall, I loved SimplePractice and wish I could go back to it.

Puntos a favor:

The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC. I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more.

Contras:

The billing became a problem for the group practice I was working at. It was also a problem to have more than one contact on a client profile which was challenging for working with children. I believe this may have been fixed since I left that agency.

Easy to Use and Helpful!

Comentarios: Overall, SimplePractice is great. I appreciate the convenience of it, the helpful features and the ease of use!

Puntos a favor:

As a patient, I think this software is great. It is user friendly and has nice features! You can access invoices, change/add payment methods, message providers, and receive reminders about appointments!

Contras:

The only thing I could think of is having to verify my email each time I log in, it can be a pain, but I understand for security purposes!

Mental Health EMR that has work to improve

Comentarios: Our experience has been on a down, up, and down trajectory. It was sold to the practice owner, who is not technical in IT, as a HIPPA compliant telemedicine app. It was sold but never setup correctly, and almost put us out of business, claims were getting denied at a very high rate, and copays were not being collected. Because the app was not setup, all of it resulted in loss collections. The reports are garbage, so we did not know until well after the damage had been done.
Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps closing my request as solve, after providing work arounds that do not address the problems.
I would like to see SimplePractice take their user community's recommendations more seriously. It will only improve the software.

Puntos a favor:

The telemedicine virtual visits are awesome!

Contras:

Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports.

Great for elevating teletherapy

Puntos a favor:

Everything is streamlined - from docs to reminders to appointments. I know exactly when I'm going to start a session and what to do before and after.

Contras:

Internet connection could be improved; sometimes video/audio is choppy.

So easy for clients

Comentarios: It’s easy to use, makes payments very easy and has ability to have more than one payment method

Puntos a favor:

As a client I like that it is so simple to view my invoices and make payments

Contras:

I don’t have anything that I dislike about simple practice but it would be nice if the client could generate a superbill themselves

SimplePractice Review

Puntos a favor:

It is easy for therapist to use as the end user so more time is spent with clients and therapy rather than taking time with the administrative piece.

Contras:

The cost of maonta the platform can cost a bit.

Honest Review

Puntos a favor:

The easy of using the Simple practice which is easy to use and access

Contras:

THERE IS NOT AS SUCH SOMETHING THAT I DON'T LIKE ABOUT IT

Seamless transition, works exactly as described

Puntos a favor:

- Seamless transition from prior electronic medical record (EMR) to SimplePractice. Just great. - Everything works, and loads fast - UI is clear, intuitive - Features work really well, including the videoconferencing add-on. Just really great! Bottom line: It works exactly as described, was easy to set up, and really is a joy to use. Seriously.

Contras:

I have not found something I didn’t like yet. I have been using it for a few days since I set it up this week, and everything is working really well! No problems.

Great software - could use some simple features

Comentarios: Good. Some key features that I wish were present with billing graphics and information, which I mentioned in the cons section. If these upgrades/changes could be made, I would rate SimplePractice as excellent.

Puntos a favor:

I love the editable notes/forms and the online access! Client portal is also more streamlined and user friendly compared to competitors. Reports are nice and helpful for the most part. Free text and voice are nice (however you pay the difference with the higher cost of claim submission compared to competitors).

Contras:

The billing tabs are difficult to understand as they don’t seem to be graphically easy to understand where each invoice is being applied. Looking quickly at the billing tab, it looks as if I have twice as many invoices than I actually need and some invoices, invoice for a zero balance (or even before an insurance payment is made). This makes the billing harder to understand than some of SimplePractice’s top competitors. Also, I wish the reports would show overall totals of figures (I.e. insurance payments owed, client balances owed, etc.). These features allow me to look quickly at client balances and billing and get an idea of where billing sits very quickly, and again, is a feature with competitors. Being a one man office right now, theses features save valuable time and seem like easy fixes to the system. I also wish Simple Practice had phone support - just for the fact that time is valuable and I don’t want to wait to resolve an question.

Expensive but (almost) worth it

Comentarios: SimplePractice is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with.

Puntos a favor:

Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

Contras:

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software. You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not. To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could. Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again.

Satisfied with Current Services and Optimistic about Future Improvements

Comentarios: The primary reason I am using Simple Practice is for the insurance billing capabilities so I can make my life easier and not hire a biller.

Puntos a favor:

I love the overnight billing with auto-pay and the entirely digital intake and consent forms.

Contras:

I have encountered issues when trying to create insurance claims. Additionally, it is a bit pricey considering the fact that many of the offered services can be achieved through GSuite for $6 a month for HIPAA protected documentation and intake forms, and through Square Appointments (a service that comes free when Square is utilized for fee collection).

Still learning, but loving it!

Comentarios: It is obvious that a great deal of thoughtful consideration has gone into the development of this software. While there elements that I would like to see incorporated as a matter of convenience, there are absolutely no deal breakers here! I do have much to learn, but I feel confident that I made the choice for my private practice. Try the free month ~ be impressed!

Puntos a favor:

It's only fair to say that I still have many things to learn! I've not experienced the insurance side of things yet, and that's a beast all its own. That said... I find the online "How To" articles helpful and easy to follow. The videos are also helpful most of the time. I have not attempted to reach a person by phone, however, mostly b/c I've not needed to (yet). Being cloud based was an absolute must. Love the intuitive and attractive visual interface! The Client Portal has been easy to incorporate into the company website, and clients find it easy to use. I like being able to initiate the intake process immediately with a client who requests an appointment. Super like the reminders that help me keep up with what needs to be completed. It has also been helpful to receive an email of my agenda for the day. Having the flexibility to modify forms or create my own is awesome! It took me some time to understand how, but I got it.

Contras:

I prefer structure when I'm just learning how to navigate new software. It is helpful to me to have "How To" guides in an order that leads me through necessary processes. I found myself wondering if I'd completed everything required in a process, was there a tab I hadn't discovered, etc. Having a check list, an order, some sort of structure to remove the mystery as I acclimated would have been reassuring. Color coding features would be helpful to differentiate between clinicians, insurance companies, etc. I find the mobile app to be difficult to navigate. Attempting to schedule clients or see what is available is cumbersome. I've since synced the calendar with Google, and that appears to be working more smoothly. It would be wonderful if there was a way to connect local SP users. I've had questions come up that a user more seasoned than myself could likely answer in five minutes....versus the hour or more I spent chasing rabbits.

Buggy system

Comentarios: I am a brand new user and apparently made the mistake of trying to set things up over a holiday weekend when SP team is away. That's not their fault. Since I haven't been using it for long I can't comment on all the features, but i will say I'm considering asking for my money back after spending two days adding my client info and getting repeatedly frustrated.
I pretty much just wanted software that would organize my clients info ( dx codes, different fees) so making receipts would be easier. And I was considering online scheduling. I'm not sure this is the best solution. I've been in practice for 14 years and this is my first attempt at using software for note taking. I should also say my growing edge is being patient with technology. I wish i'd just paid someone to set it up for me because I don't find it fun to figure it out.
Once it's all set up maybe I'll love it, but the problem is they sent me this option to review two days after I started data entry.
I'll get more specific in the pro and con section.

Puntos a favor:

Adding clients in calendar seems relatively easy. Since i have sliding scale i like that i can personalize the amount they pay and keep it clear and organized. Don't know how it will work, but I am excited to be able to have a credit card payment linked so I don't have to ask clients for their card each time.

Contras:

There are a lot of buggy things where you have to add what the system wants vs being able to customize info. While Adding new clients the option to add an email or address didn't automatically show up, and since I wanted to have all that info for receipts I tried to figure out how to do this. Under editting client info each time I tried to add their email and home address when I pressed save it would automatically change the name and phone number to my name and number. No idea why this would happen? Perhaps a special bonus mindfulness test? This process took twice as long because of this. Eventuslly i figured out if I just added an email and pressed save , then added address and saved again it seemed to be ok. Also cutting and pasting info didn't work. I kept being told it was an invalid email. It doesn't like if there are any extra spaces. Then adding cpt... I have questions, since I charge more how if will all come together on the invoices/receipts. I just wanted to upload my forms I created and I did not find this easy. Have yet to figure it out. Unnerved to even touch the billing / invoicing but that's why i bought the software so I'm waiting to get SP support since my friend who uses it said he's inexperienced with this feature. Even submitting this review it insisted on me adding an organizational name. What if their isn't one?

Highly recommend to cash pay, or therapists/psych who rely on outside billing company

Comentarios: Originally my plan was all cash practice. This would have been perfect for that. I ended up deciding to take insurance. Luminello serves its function very well if you are a therapist or psych provider who wants to keep things simple on the EHR end. However, its billing capacity is super limited compared to other EHRs (no eligibility checks, no reports, no ERA breakdowns, accounts receivable, analysis of claims, scrubbing/claim resubmission function). Ultimately I need an EHR that has the practice management and EHR in the same interface. Luminello does not advertise itself as having an extensive PM side, so I don't think they mislead at all, it's just not what I need anymore, which is why I'm switching. I think this is a great software for therapists and cash pay practices. I would put it more in the realm of like therapynotes or simple practice but with an erx function (I haven't actually used those, but that's the sense i get from colleagues). I hope this helps someone!

Puntos a favor:

- Custom intakes - Custom forms - Very simple interface - Messaging system - Never glitchy - Easy to link from website to request an appointment

Contras:

- No phone support - No elabs - No fax - No referral function

I have had on-going insurance enrollment and payer reports since I started with Simple Practice.

Comentarios: It is simple with respect to face validity. You can navigate around pretty easily without making serious or irreversible mistakes that many of us fear with the technical aspects of EHRs.

Puntos a favor:

It works relatively well if you have mostly direct pay clients or accept only a couple of insurances. It also works well if you have very few tech problems, your are pretty "techy" and industry knowledgeable to begin with, and you are ok with short answer email responses to any questions you might have.

Contras:

There is no one to call. Even if you email asking for a phone call, they won't talk to you. Their customer support consists of sending you video and article links about how to do things. Or emailing you back and forth over the period of weeks or even months. However, if you have an actual, real-time problem, that cannot be fixed by watching a video, and requires someone to actually get on a phone and figure out what is going on- forget it. Your accounts will be hopelessly upside down, which is anything but simple! For example: insurance enrollments or payer reports that require immediate technical support, forget it. They will email you back and forth for months telling you that they submitted to have the problem fixed, as if that fixed your problem. Or they will answer you without addressing the whole problem. If you accept and/or bill multiple insurance companies, keep moving. Simple Practice is not the answer. It's too difficult to move your entire operation to another EHR once you have completely set up with Simple Practice and then you find out months later that there are no "simple" fixes when you have legitimate insurance problems.

Simple Practice: An EMR for Speech Language Therapists with Potential

Comentarios: Overall, I find SP to be an acceptable, but not optimal EMR. I continue to use it, because, quite frankly, my understanding from other SLPs is that all of the EMRs that are available to those of us who are single member practices (thereby giving us a single member practice budget) are lacking in some way as well. I continue to use it because it allows me to easily bill insurance. I find the cost to be exorbitant for the little I use it for though. It is my largest business expense, and as a part time practice owner who wants to spend time helping clients, not figuring out how to use an EMR, it is a constant frustration.

Puntos a favor:

The claims filing process using Simple Practice is very easy, and efficient once initial information is entered correctly. There is only one tweak that has to be made each time, and it can be submitted. Claims are paid quickly, once remittance capabilities are set up with each insurance the claims details quickly populate. SOAP notes can be set up and customized fairly easily, including with one line responses and check boxes once one has figured out how to do this. It is very easy to enter data for much of the note on my phone following each session at client homes. I can then easily use the Simple Practice App on my phone and take a photo of the handwritten notes I jot down in session and it imports easily into Simple Practice. These two features are the reason I keep using the product as the rest of it's options need work to be functional for an SLP.

Contras:

SP lacks features that I really need in an EMR. One of the biggest things it lacks is a way to easily note quantifiable data, match it to a short term goal, and quickly give me the ability to bring up a number of days of that data with a search. I have to keep quantifiable data on separate excel spreadsheets for each of my clients in order to be able to quickly access it to write progress reports (which I do quarterly). If I want to batch print SOAP notes, I can't. Each note has to be opened/viewed individually (even though it appears that it all gets pulled down together in a Zip File). Who has time for that? Simple Practice also lacks the ability to customize certain features. For example, I really want to be able to set up text alerts for clients for certain periods of time, but not always. Such as the week I return from a vacation. I do not want to have to go into each client, set alerts, then remember to turn them back off again after that date. I also want to be able to just set texts to remind new clients initially, not weekly. Another thing I really need is the ability to batch email clients from within the EMR without listing each email (for privacy). I currently have to cut and paste notes to each client and email separately. For example: when sending out procedural updates, reminding clients of a week I am closed and so on. Why haven't these things been added/customized yet? There are a large number of users who have requested them in the request section.

Satisfied Chiropractor & Acupuncturist

Puntos a favor:

Lots of important pros. 1) Online scheduling and intake, 2) integrated payment processing and auto-pay, 3) cloud based, 4) competitive pricing, 5) very easy to learn, 6) the team is getting faster (slightly) with updates/improvements, 7) works for chiropractic billing now, 8) free online help articles, and 9) free month trial. We looked into so many options, and Simple Practice was clearly the best in our opinion. We're still happy with our choice; the pros outweigh the cons!

Contras:

1) Text reminders: you only have a few options of when they go out, and all options are 24+ before the appointment. A text reminder shortly before greatly reduces no-shows, so it's a major feature missing. 2) Confirming appointments: you can't turn off the need to confirm appointments, and it's time consuming to confirm every. single. appointment. We want the option to turn off confirmation, or at least for some appointment types. 3) Email reminders: you have to turn them on for every patient, and it's not quick to get to it. 4) Sales tax: they don't track it, so you have to manually keep track. You shouldn't use this software if you sell products regularly. 5) Customer service: too slow. Not just initial response time, but how many back and forth emails it takes to get an answer. I tried the live q&a and it didn't get me an answer any faster. Chat would be a big improvement. 6) Group practice: overall it works well. The thing that is lacking is the report to help with payroll. It's confusing and needs better instructions/help articles 7) Online scheduling: overall good. The con is cancelling online. A) it's hard to find, so we get more phone calls than we used to. B) we let patients cancel up to 12 hours beforehand, but the software cuts it off 24 hours before, so we again get more calls than before. 8) Color coding: you can't set the background color of appointments. For us, it would be so helpful to make insurance appointments a different color than self-pay.