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Opiniones de ReservationKey

Sobre ReservationKey

Sistema de reserva basado en la web rentable, con muchas funciones, diseñado para el sector del alojamiento. Todas las herramientas que necesitas a una fracción del precio.

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Puntos a favor:

I feel like a well-loved family member rather than a business customer. What incredible customer service.

Contras:

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users.

Valoraciones de ReservationKey

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,9
Funcionalidades
4,8
Relación calidad-precio
5,0

Probabilidad de recomendación

9,8/10

ReservationKey tiene una valoración global de 4,9 estrellas sobre 5 según las 100 opiniones de usuarios de Capterra.

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Charla
Charla
Owner/Operator en Canadá
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

So glad we signed on

5,0 hace 4 años

Comentarios: I can truly say that our company growth was due, in large part, to implementing Reservation Key. I was originally a "One Woman Show" trying to keep on top of reservations, Guest Emails, Payments, Website Updates, etc. We adopted RK when we had 3 units. Today, our company has 22 units, and several staff members. Having access to this technology at such an easy Monthly Price and Easy Learning Curve meant that I could scale the business, and have more free time (and less frustration). Without RK, I would have easily been burnout once I hit 5 properties, and we would have never had the opportunity to provide employment to so many great people. I speak at Industry Events and "Have you considered ReservationKey?" seems to be a frequent piece of advice that I am giving attendees as they explain their personal frustration with choosing between Reservation Spreadsheets or Over-Priced Software. I know ... it sounds like too glowing of a review. I've used the ReservationKey since 2009. When any company over-delivers by as much as ReservationKey as over-delivered, it shouldn't be surprising that they have overly happy users willing to write long-winded online reviews. But if you don't believe that I am a real person, and a real user, just track us down on Google. Our Company is "Rockies Rentals". We are based in Canmore Alberta Canada. My name is Charla.

Puntos a favor:

Great Customer Service -- really responsive, and personable. The Built In Website, and Payments. Auto Scheduled Emails. No Contracts; No Set Up Fees. A great price -- well worth the fee even just for someone with one unit, or a small inn. Ease of use. Having Multiple Users. The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.

Contras:

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Pelin
Complex General Manager en Alemania
Hostelería, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great automation for multiple online room reservation channels

5,0 hace 4 años

Comentarios: RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country.

Puntos a favor:

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Contras:

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Burney
owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ReservationKey is a good value

4,0 hace 6 años

Comentarios: ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Puntos a favor:

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Contras:

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic. 2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Respuesta de ReservationKey

hace 6 años

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

Daryl Ann
Host, Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

I love Reservation Key!

5,0 hace 5 años

Comentarios: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Puntos a favor:

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Contras:

This software goes above and beyond my expectations. So grateful!

Ron
President en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Best Bang for your Buck

5,0 hace 5 años

Comentarios: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Puntos a favor:

Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades

Contras:

There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize

Sandra
Owner/Innkeeper en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Best reservation tool for small properties

5,0 hace 2 años

Comentarios: The software is convenient, robust, and reliable. It does precisely what you want it to do, when you need it.

Puntos a favor:

Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served.

Contras:

So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer.

Margo
owner en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great product

5,0 hace 5 años

Comentarios: Have been using since 2014 and not planning to change any time soon. I was able to set it all up with a minimal help. Support is great. Even though I am in different time zone it never takes long to get the help.
Thank you, it makes my life easier.

Puntos a favor:

Once set up the system is easy to use and update the info as needed.

Contras:

There is nothing that I do not like about it.

Ristine
CEO en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I have been a user for 19 years!

5,0 hace 10 meses

Comentarios: I love it!

Puntos a favor:

I have been working with Reservationkey for 19+ years. I am in awe of how the software has been so receptive to my needs and have been able to create and integrate the software to grow with my business!

Contras:

Flexing rates through the channel manager can be challenging although I chose to work with a more affordable channel manager. Reservationkey is compatible with more robust channel managers that cost a lot more. With channel management you get what you pay for but with Reservationkey, I get what I pay more and SO much more!

Kristen
Bed and Breakfast Owner and Operator en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Reservation Key is the backbone of our business

5,0 hace 10 meses

Comentarios: Reservation Key has been the backbone of our B&B business for three years now. The system software it's self is practical, reliable and user friendly from both the back end as an administrator and the front end for guests. And, while the platform has been wonderful, it is the customer service that really keeps us on point! Our account manager, [sensitive content hidden], is always professional incredibly efficient with response time, and there has never been a hiccup [sensitive content hidden] hasn't been able to get to the bottom of. We are so grateful for Res Key from software to customer care!

Puntos a favor:

customer service, user friendly, price point.

Contras:

Like any new platform, there is a learning curve. This is no fault of Res Key, but just learning a new system.

Sandy Sandy
Campground attendants/management en Canadá
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very impressed with ResKey

5,0 hace 10 meses

Comentarios: Refer to pros.

Puntos a favor:

We at Springer Creek RV Park & Campground are totally impressed with Reservation Key as a company. The site is user friendly. Even the senior's have commented on how easy it is to use. If there are any glitches at all (which is rare) the folks at ResKey are on it! The staff is also very friendly and respond quickly if you have an issue. Thanks ResKey!!

Contras:

Our experience with Reskey has been fantastic...no cons!

David
Owner en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ReservationKey Software

4,0 hace 5 años

Comentarios: Extremely cost-effective solution for easily tracking bookings and customers for my small B&B. I tried several others over the 16 years I've been in business and am very happy to have finally found something that works well for me!

Puntos a favor:

Super-responsive customer support where you can talk directly with owner of the business who seems to be intimately involved in the actual software development. (Probably does his own coding, is my impression.) He engages with you until you have a solution, and is very appreciative of suggestions and feedback, always improving the software. This is full-featured software, but from a small business that is still super-responsive to its customers.

Contras:

Still a few odd quirks with the software, in my opinion. Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts.

Keren
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

We Love ReservationKey

5,0 hace 6 años

Puntos a favor:

The software is easy to use and intuitive. If you have a question, it's easy to search the FAQs and find a detailed answer with links to their blog and videos on how to get where you need to go. Additionally, they are pretty quick about getting back to you about a problem.

Contras:

The only thing we think could make this better, is easier integration with the third party sites, without having to buy another piece of software to interact.

Respuesta de ReservationKey

hace 6 años

Yep, we agree, we need more direct connections to OTAs such as booking.com and Expedia. These projects are top on our list. For these channels we work currently through a channel manager. We do have a direct connection with TripAdvisor TripConnect and iCal links work well for Airbnb and VRBO among other. Thank you for your very nice review, and for being a long time user of the system.

Stacy
Owner en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The *best* reservation system!

5,0 hace 6 años

Comentarios: Exceptional!

Puntos a favor:

The customer interface for my guests is simple and easy to use. The back office contains numerous useful reports: occupancy, revenue by room, year-by-year comparisons, taxes collected by month or quarter, even sales by item so innkeepers can easily view which add-on packages are selling the best. There are so many reports that I’ve only used about 50% of them!

Contras:

It’s sometimes a little difficult to find the information I need because of the numerous reports & pages. However, a huge portion of this difficulty is me not remembering where to find something, like the url link information. There are a lot of training videos available to help users navigate though the system.

Richard
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Affordable and easy to use solution

5,0 hace 2 años

Comentarios: Thank you both for providing such excellent customer service! The ReservationKey program was the perfect solution for managing and booking reservations at our small 20-room motel. Being able to keep an on eye on financials and daily bookings from wherever I could get an Internet connection was a game changer for me personally. Again, thank you, thank you!!

Puntos a favor:

Ease of use by inexperienced employees, Cloud based, income/expense/ tax reporting, outstanding customer service!

Contras:

There is nothing I do not like about this product.

Zachary
Innkeeper en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Option for Online Reservation Software!

5,0 hace 6 años

Comentarios: Our Bed and Breakfast has a lot of nuances that many other reservation software companies could not accommodate where ReservationKey excels. After the initial set up, ReservationKey has saved us a significant amount of time on repetitive day-to-day tasks. We look forward to all the new features that will be added in the future!

Puntos a favor:

The ability to customize your reservation page using ReservationKey is a major benefit. Additionally, the staff are very responsive to customer input and continuously make improvements to better serve their clientele.

Contras:

Some of the features require multiple settings to be set up perfectly otherwise the system doesn't work as intended.

Jeff
Owner en México
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The best there is

5,0 hace 6 años

Comentarios: I have been using ReservationKey for about 5 years. I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business. ReservationKey allows me to handle more clients in less time and take reservations while I sleep. Customer service is very quick with all questions answered within 24 hours. Thank you ReservationKey for transforming my rental business. Jeff Musto
www.puerto-vallarta-rentals.com

Puntos a favor:

ReservationKey allows me to handle more clients in less time and take reservations while I sleep.

Contras:

It does take a while to set up but once you have it set up it is like auto pilot.

Toni
Innkeeper en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The best for small independent lodging businesses

5,0 hace 6 años

Comentarios: Love that you deal with the owner directly and reasonable requests for improvements are usually implemented rapidly. You never feel that issues go unaddressed.

Puntos a favor:

Flexibility to customize for your individual needs and the company is not corporate run!

Contras:

The company is super eager to please and the few unavoidable problems that occur with the software of this complexity were always addressed and solved.

Respuesta de ReservationKey

hace 6 años

One of the things we like about being a non-corporate type company is that we are able to work so closely with our users. Without our user's input and ideas we never would have been able to build the system that we have. Thank you so much.

Chris
owner en EE. UU.
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great customer service!

5,0 hace 2 años

Comentarios: Using Reservation Key has made my booking process so much easier. I no longer have to worry about keeping track of everything, it does it for me. I wish I would have done it sooner.

Puntos a favor:

For the most part easy to set up and change things once you have everything in place. The customer service is outstanding. I have a friend who uses a different company for bookings and that is his biggest complaint. I usually have an answer within an hour to any questions I have with details and pictures showing me how to do it. I also communicate with the same person each time which makes it more personable and she knows my properties.

Contras:

I wish it would sink with other VRBO/Airbnb as far as changing prices, pictures, etc. I know some of the other reservation platforms have this feature. Also it's hard to change just a daily price on the calendar if you just want to decrease a price or switch the minimum days required to book. If it's last minute I like to make adjustments to try to get a booking.

Lynda
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

So Many Features, Saves So Much Time

5,0 hace 5 años

Comentarios: The experience has been great. I feel like we are heard and helped if there is an issue. The forum, the videos, and all the staff helps to get us and keep us running smoothly. The calendar has so many great features I really can’t begin to name them all. You really should try it out.

Puntos a favor:

The custom color coding of the stages of the booking. I look at the calendar and know exactly what stage of completion each booking is currently.

Contras:

Some of the reports, especially , the owners report needs tweaking. Also, I would like to see the development of a mobile app.

Brad
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Long Time User

5,0 hace 5 años

Comentarios: We have a small (4 rooms) bed and breakfast. The simplicity of the program means I have been able to teach any staff member the basics in a few short minutes, allowing complete continuity when we are away. When a problem arises ( I am not the best computer problem solver), representative patiently gives me whatever help I need.

Puntos a favor:

I guess the ease of use, plus the modest cost were what sold me on the program in the beginning.

Contras:

I really have no significant negatives, which may explain why I am one of representative's longest users.

Anne
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Reservation Software

5,0 hace 5 años

Puntos a favor:

We have a small inn and found that this software was very easy to set up and use on a daily basis, and also a terrific value. I appreciate that the support is very accessible, and personnel respond specifically and personally to each question. I have to say I do not utilize many of the features that I probably could.

Contras:

I had a glitch with "ghost reservations" when initiating ical links, but it was resolved quickly. Not really a con because it was worked out.

Rob
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best value!

5,0 hace 6 años

Comentarios: Moving from a more expensive program with less features to ReservationKey was one of the best business decisions I ever made.

Puntos a favor:

This system is a great program. They respond to any issues very quickly. Every issue I have had would not have been an issue if I would have read just a little farther in the instructions. They are awesome and continually are added new features!

Contras:

I have used ReservationKey since 2014 and have absolutely no problems with it.

Juergen
Reservation manager en Nigeria
, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

nice reservation system

5,0 hace 5 años

Puntos a favor:

Has most things you need. very individual to set up, lots of nice features. includes booking engine, automatic emails, connection to channel manager...

Contras:

just 1 thing missing: for bookings where more than 1 invoice needed (ex. touroperator orders and pay for room - guest pay for food and extras) you have to add 2 bookings and hide 1 of them. Would be nice when you can create 2 or more accounts in 1 booking.

Silvio
Owner en EE. UU.
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Member til 2012

5,0 hace 6 años

Comentarios: i think we have one of the best reservation system for the money.

Puntos a favor:

Easy Software, great Reservation System

Contras:

Sometimes a little slow, special when someone change the server , LOL

Respuesta de ReservationKey

hace 6 años

Thank you for being a long time user, and for your nice comments. We are constantly tweaking our servers to best match the demands on the system. With Amazon Web Services, our host, this is pretty painless to do, but unfortunately there have been a few times when the changeover hasn't been perfect.

Lisa
Owner en EE. UU.
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best reservation software

5,0 hace 6 años

Comentarios: I don't have to worry about over bookings, customers book online and pay online as well. We have incorporated our lease packet into the software as well and only click one button to send that out with every reservation. Easy peasy!!

Puntos a favor:

I like EVERYTHING about this software. I've used it since I opened my doors in January of 2005 and it's the only software I use for my vacation homes.

Contras:

I have nothing negative to say about this software