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Sobre FLG

Una plataforma completa de CRM 6 en 1 fácil de usar y con capacidad para manejar cientos de miles de clientes potenciales y automatizar los flujos de trabajo de tus procesos.

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Filtrar opiniones (39)

Amy M.
Amy M.
Customer Experience Coordinator en RU
Usuario de Linkedin verificado
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FLG Review Oct 2019

5 hace 2 años

Puntos a favor:

FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away. Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone. Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Contras:

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Respuesta de FLG Business Technology

hace 2 años

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature. Thank you for your suggestions - I've passed these on to the product team. Lauren Shaw

Chris J.
Chris J.
Director en RU
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

5 hace 3 años

Comentarios: We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Puntos a favor:

- Ease of use, works straight from the moment you login. - Highly, Highly adaptable to practically any business process no matter how basic of intricate - Very easy to learn and get to grips with - The automation is second to none and highly extendable through the API - Brilliantly supported through the wonderful telephone support team - Always improving, every week there is some new update and its all driven from a Customer perspective

Contras:

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Respuesta de FLG Business Technology

hace 2 años

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team. Lauren Shaw

Conor J.
Marketing Manager en RU
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great system when you get used to it (can be complicated but the customer support makes up for it)

4 el año pasado

Comentarios: Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's given us.

Puntos a favor:

That the support team is usually available to help with any issues. These issues usually resolved very quickly.

Contras:

There are limitations when it comes to assigning leads and setting limits amongst users.

Respuesta de FLG Business Technology

el año pasado

Thank you for the review Conor - it's much appreciated. We are pleased to hear you have received great support. Please continue to reach out to us anytime you need assistance.

Jonathan R.
MD en RU
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Flexible & Great Value

5 hace 2 años

Comentarios: Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Puntos a favor:

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Contras:

Looks awful on my iPhone, hard to read on small screens

Respuesta de FLG Business Technology

hace 2 años

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly. Lauren Shaw - Marketing Manager

Nathan M.
Digital Marketing Manager en RU
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FLG solves so many business issues.

5 hace 2 años

Comentarios: Having been using FLG for over 5 years, I've always been satisfied with FLG. It's particularly good that they allow users to vote on how the platform is continually developed.

Puntos a favor:

Workflows make it super easy to automate all points of a customers journey.

Contras:

Hard to say, possibly the minimum 5 licenses - but I understand why they use this pricing structure.

Respuesta de FLG Business Technology

hace 2 años

Thanks for the feedback Nathan - much appreciated. Fantastic to hear you're getting plenty of value from our automated workflows! Please keep your suggestions and votes coming on our product feedback voting site. Our minimum charge per account is to ensure we continue to offer a great platform to customers without compromising on things like our excellent support service. Lauren Shaw

Brandon S.
company director en RU
Seguros, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Very Powerful system with outstanding service

5 el año pasado

Comentarios: Looking for a crm and automation integration for my website was hard. I tried a few systems and ideas, but FLG was a no brainer when it came to making a decision. This decision was primarily made because of [SENSITIVE CONTENT HIDDEN] with his incredible customer support and outstanding help willing to answer any question and provide me with 5 start assistance.

Puntos a favor:

This system has been impeccable to expanding my business without the need of adding more man hours and time behind the desk. The CRM is extremely powerful and allows for efficient automation that can be programed to "pretty much" any request. The software also allows me to migrate other methods over to which I use to pay other third parties for.

Contras:

the software does take a why to get your head around and what is capable. But don't let this stop you as the customer support is 5 star.

Respuesta de FLG Business Technology

el año pasado

Thank you very much for the great review Brandon! We're very proud of the excellent service we provide, and we're delighted to hear you and your business have found it so beneficial. Thank you for your business.

Ash-lee michael J.
Ash-lee michael J.
Director en RU
Usuario de Linkedin verificado
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great customer service

5 hace 2 años

Puntos a favor:

It's easy to use and understand and great to have for a large client bank.

Contras:

The fact this product wasn't tailor specifically for our industry

Respuesta de FLG Business Technology

hace 2 años

Thank you for the feedback Ash-Lee Michael, it's much appreciated. We're pleased to hear you find the platform easy to use for your large client bank. Please don't hesitate to contact us with your suggestions on how we can further improve the product. Lauren Shaw

Omar A.
Head of IT en RU
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FLG is great for small-medium sized businesses

5 el año pasado

Comentarios: Overall, It's been a great experience with all things involved.

Puntos a favor:

FLG is great for a small to medium sized business, and especially great for starting out. We first used FLG when we had 5 users, and have now scaled up to over 90 users with an additional 50 partners. The usability & user interface it offers is really second to none, from the minute you use it, its incredibly intuitive from an administration point of view and user point of view. Really easy to train, it takes our in house trainer around 25 mins to go through all the features of FLG in detail to even the least tech savvy people. FLG offers an extensive range of API's that allow most businesses to do pretty much anything. You can use tools like Zapier & FlowXO to manage these if you don't have any coding knowledge. That's how we started out.

Contras:

Expandability once you've built your business to a larger level and would like more customisability. However this only really affects business with extremely custom requirements.

Respuesta de FLG Business Technology

el año pasado

Hi Omar, Thank you very much for taking the time to leave us this wonderful review. We really appreciate it. It's fantastic to hear that FLG has helped you grow your business, and that it's so easy for your new users to get started. Thank you for your business!

Chris I.
Director en RU
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Product feedback

5 hace 2 años

Comentarios: Flg has served our business requirements consistently for a number of years. As we develop our automation processes we hope the creativity of FLG will provide more solutions for us to use

Puntos a favor:

The ability to build work flows with communication triggers, tasks and status changes. Very simple to use. Easy user interface and all elements well placed. Integration with 3rd party applications has been simple most of the time. Flg have developed specific solutions which have fitted well with our needs (FlowXO)

Contras:

Can’t change multiple templates with one click (I.e. change of address). Looking at applications to auto move statuses, tasks and document upload without human interaction. Not sure this is possible yet

Respuesta de FLG Business Technology

hace 2 años

Thank you for your feedback, Chris - it's much appreciated. Happy to hear that the platform works so well for your business requirements and that you find it simple to use. I've passed your comments to our product team - please don't hesitate to contact us anytime with more suggestions for improvement. Lauren Shaw

Aaron S.
Head of Marketing en RU
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great service and platform

5 hace 2 años

Puntos a favor:

The FLG platform has customization options that allow it to be useful no matter the industry of your business. We attribute a lot of our success to the optimization of our sales process through the platform. These options are also supported by first-class customer service and training material if you ever need it.

Contras:

As we have grown we have started to see some limitations although few, the one worth mentioning would be that there are only 50 custom fields in the customer data section.

Respuesta de FLG Business Technology

hace 2 años

Thanks very much for the great review Aaron. On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Peter H.
Technical Director en RU
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The Best Keeps Getting Better

5 hace 2 años

Comentarios: It's been great, I've used FLG for several years now and for a couple of different industries. I have witnessed the software evolve during my time as a customer and I have every faith they will continue to make a great system better.

Puntos a favor:

We love the lead actions and have built some really nice workflows for new leads, quotes and sales. E.g. When a new web lead is received, we notify the user assigned, send the customer a text and a welcome email with a link to an appointment booking calendar in FLG. The advisors love this as it helps improve contact rate.

Contras:

The additional fields are limited to 50, but to be honest there hasn't been many times i have needed more than 50 but it would be nice to have to option.

Respuesta de FLG Business Technology

hace 2 años

Thanks for the fabulous review Peter - we really appreciate it! On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Steven M.
Director en RU
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product

5 hace 2 años

Puntos a favor:

Easy to pick up great functions and can get an overview of all your data and performance easily and quickly.

Contras:

Not had any issues with it at all. Does everything we need it to any support we have been looking for has been there when we needed it.

Respuesta de FLG Business Technology

hace 2 años

Thanks for taking the time to write this excellent review, Steven. Delighted to hear you find FLG so easy to use and the functionality meets all your requirements.

Daniel ross your S.
DIRECTOR en España
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ESSENTIAL TO OUR BUSINESS

5 el año pasado

Comentarios: 5 star

Puntos a favor:

We cannot recommend FLG enough, having tried various CRM systems for the real estate and other companies we have FLG is by far the best and easiest system to use for new starters and existing employees, The integration, lead tracking and management allows us to keep track and in touch with all our clients in the best possible way and the automation of emails and templates speeds up communication, we could not function in the way we do without the system.

Contras:

Nothing. The only added benefit would; be to have a mobile app

Respuesta de FLG Business Technology

el año pasado

Hi Daniel, Thank you very much for this great review! We're over the moon with your comments, and so pleased to hear how FLG helps you do business. Please keep any suggestions for improvement coming in our product feedback area. Thanks for your business!

Andrew B.
Director en RU
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Makes Lead Management Effortless

5 el año pasado

Comentarios: FLG helps me to get on with my daily duties without having to worry about lead storage and distribution. FLG makes the process fully automated. I have never come across a better product.

Puntos a favor:

I can rely on FLG to store, manage and distribute my leads very easily without the need to supervise.

Contras:

Maybe the admin interface could be a little less confusing but with time I got there.

Respuesta de FLG Business Technology

el año pasado

Hi Andrew, thanks for the great comments! So pleased to hear FLG's automation features are so useful to you and your business. If you ever need any help, please just pick up the phone and we'd be happy to help. Thank you for your business.

Mark P.
Operations Manager en RU
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great system at a low price

5 el año pasado

Comentarios: The system is very easy to use and the guides online are helpful. The price is well worth the package which you get.

Puntos a favor:

Great claim tracking, easy to use and it is very easy to log calls, documents, etc. The status make the case's easy to track each stage they are in.

Contras:

Additional reporting, better tracking on people placing tasks

Respuesta de FLG Business Technology

el año pasado

Hi Mark, Thank you very much for the review. Pleased to hear you're getting great value from the platform, and please feel free to provide suggestions for improvement in our product feedback area. We work hard to implement priority improvements. Thank you for your business!

Callum W.
Head of Marketing en RU
Seguros, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Software For Marketing

5 el año pasado

Comentarios: Very good. It's been our key marketing and reporting tool.

Puntos a favor:

It's so easy to filter your leads and check progresses. Much easier than most software's, it's saved me a great deal of time. It's also so flexible and versatile.

Contras:

It can be time consuming to add changes to multiple lead groups.

Respuesta de FLG Business Technology

el año pasado

Hi Callum, Thanks very much for the great review. We're delighted to hear you find FLG very easy to use and that it's saving you so much time overall. Thank you for your valued custom.

Seth E.
Director en RU
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I love FLG

5 hace 2 años

Comentarios: I have been using FLG for 6 years and, for lead generation, management & distribution - it's a must.

Puntos a favor:

FLG allows me to manage the customer journey from 'new lead' to 'converted'. We have workflows that nurture leads for years and we often convert leads from 2-4 years ago.

Contras:

It can be a bit confusing, to begin with, but the more you use the software the more intuitive it becomes.

Respuesta de FLG Business Technology

hace 2 años

Hi Seth, Thank you so much for the great review. We recognise that it takes time to get to know all the different platform features, but we're glad to hear the automated workflows are helping you do business! Kind regards, Lauren Shaw - Marketing Manager

James C.
Director en RU
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Been very useful for many years

4 el año pasado

Comentarios: Lead management and distribution made easy

Puntos a favor:

FLG has always been easy to set-up, use and integrate with other tools. Simple logic for dsitribution and management of leads mean that we have contonuted to use it for years

Contras:

We've requested many improvements over the years. None of which have ever been implemented

Respuesta de FLG Business Technology

el año pasado

Hi James, thank you for taking the time to review us - its' much appreciated. Glad to hear you find the platform so easy to use, and please keep your suggestions coming in our product feedback area. We welcome all suggestions and work hard to implement priority improvements. Thank you for your business!

Jamie H.
Managing Director en RU
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

FLG Software Review

5 hace 2 años

Puntos a favor:

The software is extremely easy to use for the most part and where there are difficulties the support team are fantastic. On every occasion I have had to speak to the support team, they have always been friendly, knowledgeable and helpful.

Contras:

Initially, we had issues as some features we were used to in past CRM's were not available so workarounds had to be found.

Respuesta de FLG Business Technology

hace 2 años

Thanks for the great feedback Jamie - so pleased to hear you find the platform easy to use and whenever you need support, you're receiving excellent service from our team. Please feel free to contact us with any suggestions for improvement, Lauren Shaw

Kwok M.
Director en RU
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use lead management system with great support team.

5 hace 4 años

Comentarios: Great front-end lead management and customer contact platform.

Puntos a favor:

Great platform for front-end lead management and customer contact. A very easy to use interface . Lots of customisation and always great support.

Contras:

Although there are other systems that can be integrated with FLG we didn't find anything to suit our very complex business needs. It's a shame as the front-end is great and we have used it for years!

Respuesta de FLG Business Technology

hace 2 años

Thank you Kwok for your review! We're so pleased to hear that you find the platform easy to use and value our customisation options. Thanks for letting us know you're receiving great support - I'll be sure to share your positive feedback with the team. Lauren Shaw

Anthony B.
Marketing en RU
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FLG Software review

5 hace 2 años

Comentarios: Always first-class support from people who know the software inside out

Puntos a favor:

Very easy to use, looked at others such as Zoho and also tried to use salesforce but found them both very difficult to set up Salesforce needed much more program work to use FLG was an out of the box solution for us.

Contras:

Nothing it has helped our business we couldn't do without it now.

Respuesta de FLG Business Technology

hace 2 años

Thanks for the great review Anthony! Wonderful to hear you find FLG so easy to use and that it's really helped your business. Lauren Shaw - Marketing Manager

Joanne C.
Managing Director en RU
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

An Excellent, Easy-To-Use, UK-Based CRM System

5 el año pasado

Comentarios: As a former happy user, we're delighted to be back. The CRM is easy to navigate, has great functionality and at a very reasonable price.

Puntos a favor:

Firstly, they're UK based, unlike most which are USA based and thus getting hold of anybody before 2pm is nigh-on impossible! Secondly, the system is so simple, yet has so much functionality. From simple contact management, to creating templates, through to workflows - everything is so simple to set up.

Contras:

We've come back to FLG after a circa 5 year absence. When we had FLG before, the email capabilities were limited and we often got told our emails weren't "pretty" - that's the main reason why we left tbh. However, that's all sorted now and the emails have much better capabilities. That's why we've come back.

Respuesta de FLG Business Technology

el año pasado

Hi Joanne, Thank you for your kind review and welcome back to FLG - we're delighted to hear you're pleased with the improvements we've made. Thank you for your business.

Usuario verificado
Business protection adviser en RU
Usuario de Linkedin verificado
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Organise your business

5 hace 2 años

Comentarios: Customer service has always been great with optimizing our system and arranging lead suppliers to feed the leads in

Puntos a favor:

The crm is so easy to use and organising the work day is very streamlined. I know where i am with clients at all times

Contras:

A few teething problems with receiving leads from certain clients

Respuesta de FLG Business Technology

hace 2 años

Thanks for the great review it's much appreciated - pleased to hear it helps you keep your working day so organised.

Mark H.
Director en RU
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Sales / lead CRM

5 hace 2 años

Comentarios: Very good

Puntos a favor:

you can customise it with relative ease

Contras:

The additional fields do not form part on any reports

Respuesta de FLG Business Technology

hace 2 años

Thanks for leaving us a review Mark - it's much appreciated. Did you know that additional fields can form part of your reports with Insights, our latest reporting suite? As an XL edition user, you have access to this. It also offers additional functionality such as being able to schedule and share reports. Have you tried it yet? Let us know if you need any assistance - we're here to support you. Lauren Shaw, Marketing Manager.

Steve A.
Director en RU
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The best CRM software for my small business after trialing many CRM systems for weeks

5 hace 2 años

Comentarios: Easy to use. Simple to administer for other users. Informs you when someone emails. Set tasks, notes, and be reminded of them. To not have FLG would really set back my performance and its great value for money at £90 a month.

Puntos a favor:

What attracted me to want to always use FLG was the email form within the system. Perfect for contacting my clients and councils, that all get stored in date order as and when they come in, at the same place. This made the organising of my clients cases a breeze.

Contras:

I have all the features my business requires. There are way more than i need.

Respuesta de FLG Business Technology

hace 2 años

Thank you so much for taking the time to write this glowing review Steve. We're delighted to hear FLG is making such a positive contribution to your business.