17 años ayudando a las empresas argentinas
a elegir el mejor software
Sobre Synchroteam
Gestiona las tareas y los horarios de mantenimiento de manera eficiente con Synchroteam. Obtén una prueba gratis en menos de 1 minuto. Asistencia en vivo.
Well documented and easy to set up. Open and easy to integrate with partners and own applications.
There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.
Filtrar opiniones (89)
Uso
Ordenar por
Filtrar opiniones (89)
EXELENTE SOFWARE DE PROGRAMACION Y LOGISTICA
Comentarios: ES UNA HERRAMIENTA MUY FACIL DE UTILIZAR LA CUAL PERMITE TENER VISUALIZACION EN TIEMPO REAL DE TODOS LOS TRABAJOS QUE SE ESTAN EJECUTANDO.
Puntos a favor:
ES UN SOFWARE MUY COMPLETO CON EL CUAL SE PUEDE ASIGNAR TRABAJOS A NUESTROS TECNICOS PARA QUE REPORTEN FALLAS EN LOS EQUIPOS EN TIEMPO REAL
Contras:
EN OCACIONES LOS TECNICOS TIENEN PROBLEMAS AL SINCRONIZAR UN SERVICIO.
Respuesta de Synchroteam
hace 7 meses
Hello Claudia - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is happy to hear that this solution provides excellent programming and logistics. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!
constancia de trabajo
Comentarios: en mi experiencia es de regular a buena, porque me falta comprender mejor como se maneja el programa
Puntos a favor:
la simplificación de mis actividades y la programacion del trabajo
Contras:
lagunos detalles de como se puede aprnder a manejare de modo mas eficiente
Respuesta de Synchroteam
hace 7 meses
Thank you, Carlos for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped to simplify your work scheduling. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Servicio excelente
Puntos a favor:
Todo es una herramienta de trabajo muy importante a la hora de realizar nuestras labores
Contras:
Los mantenimientos algunos de ellos han interrupido nuestras labores
Respuesta de Synchroteam
hace 7 meses
Hello Lorena - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service has been excellent during your experience. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!
Aplicación de buen uso
Puntos a favor:
Planificación y reportería, informes personalizados
Contras:
Integración contable y no poder modificar el diseño del reporte (imagen)
Respuesta de Synchroteam
hace 6 meses
Hello Nelson - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear you have found our personalized reports helpful. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!
Synchroteam
Puntos a favor:
Su mayor ventaja es que es un aplicativo intuitivo, en todas sus plataformas, proporcionando una gran cantidad de herramientas perfectamente diseñadas.
Contras:
Podría llegar a mejorar su gestor de búsqueda implementando búsquedas por número de serie.
Respuesta de Synchroteam
hace 10 meses
Hello Brayan, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform intuitive with perfectly designed tools. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you!
Es muy eficiente e informativo.
Puntos a favor:
Es una aplicacion muy intuitiva, con buena interfas grafica tanto para dispositivos moviles como computo.
Contras:
Hace falta implementar la opcion de busqueda por numero de serie del resto funciona muy bien.
Respuesta de Synchroteam
el año pasado
Angie, thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that our tool is an intuitive application that fits your specific business needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
great program for keeping track of work schedule and time!
Comentarios: It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!
Puntos a favor:
I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!
Contras:
sometimes it seems to be a bit difficult to understand some of the features...
Respuesta de Synchroteam
hace 2 años
Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Cost effective
Comentarios: Satisfied and very well effective in our operation
Puntos a favor:
Very effective and easy to implement than any application
Contras:
Simple and yet effective very useful in our daily operation
Alternativas consideradas: Microsoft PowerPoint
Razones para cambiar a Synchroteam: Very useful and yet effective in our daily requirements
Respuesta de Synchroteam
hace 5 meses
Hello Leonilo - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service is very effective and easy to implement. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!
Great if you are in the USA or France.
Comentarios: When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.
Puntos a favor:
Easyish to use. When you get used to it. Some good features we don't use.
Contras:
Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.
Respuesta de Synchroteam
hace 2 años
Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements.
I have brought it into my last 3 companies
Comentarios: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.
Puntos a favor:
Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.
Contras:
The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.
Respuesta de Synchroteam
hace 2 años
David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Initial review
Comentarios: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons
Puntos a favor:
Streamlining of my team's dispatching process
Contras:
Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site
Respuesta de Synchroteam
hace 5 años
Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
Excellent Software with excellent service
Puntos a favor:
The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.
Contras:
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report
Alternativas consideradas: AI Field Management
Razones para cambiar a Synchroteam: Much more robust. Customizable for our needs.
Respuesta de Synchroteam
hace 5 años
Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
PCW Management
Comentarios: a great experience worth referrals to other organisations/users
Puntos a favor:
The ease of usage and knowledge transfer to other team members
Contras:
for a beginner, it poses challenges on usage without being trained
Respuesta de Synchroteam
hace 6 meses
Thank you John for your excellent review of Synchroteam's field service management solution. We are so glad to hear that our software has made knowledge transfer easy within your team. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!
Excelent Product
Puntos a favor:
All modules are important, but the most amazing is the possibility of being an equipment maintenance provider.
Contras:
It seems to me that all the modules that the software manages are useful for the maintenance company or administrator.
Respuesta de Synchroteam
hace 5 meses
Hello Carlos - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you think we have an excellent product. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!
Application for faster reviews
Puntos a favor:
It allows me to have a faster record of inspections and delivery of reports
Contras:
manual customer records required because the export options not found correctly
Respuesta de Synchroteam
hace 7 meses
Hello Erik - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our software allows you to review records faster. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!
Great Product
Puntos a favor:
Features and funtionality are great UI and UX is good
Contras:
Expensive but great product,
Respuesta de Synchroteam
hace 7 meses
Hello Amit - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our feature & funcionality are great and what you need for your job. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!
Good but could be better
Comentarios: It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs
Puntos a favor:
I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field
Contras:
The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused
Respuesta de Synchroteam
hace 2 años
Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Efficient. Informative. Useful
Comentarios: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.
Puntos a favor:
Good Inventory Good presentation of information Good mobile app Easy to use Customization
Contras:
missing some features, for example can't search by serial number
Respuesta de Synchroteam
hace 7 años
Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!
Great overall Product
Puntos a favor:
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times
Contras:
- The cost is a bit pricey since it's american pricing. - I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100 - I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.
Respuesta de Synchroteam
hace 4 años
Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
Is able to fit our specific range of needs.
Comentarios: The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.
Puntos a favor:
We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.
Contras:
The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.
Respuesta de Synchroteam
hace 3 años
Thank you Britney for reviewing Synchroteam's field service management solution. We are pleased to hear that Synchroteam has been able to fit your specific range of needs. We are glad to hear our API functionality has also allowed you to connect to your invoicing software, and that you are taking advantage of our customer support. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Overall Good. Nice to see aesthetic and time keeping updates.
Puntos a favor:
1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.
Contras:
My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .
Respuesta de Synchroteam
hace 7 años
Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
worth his money
Comentarios: For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
Puntos a favor:
reat flexibility, excellent customer service, value for money compared to other products very good
Contras:
Planning a bit awkward, no own mobile solution for the administrator
Respuesta de Synchroteam
hace 6 años
Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.
Helps our work run smoother
Puntos a favor:
The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be .
Contras:
The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity.
Respuesta de Synchroteam
hace 3 años
Thank you Liridona for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been helpful in managing your field service company. We are thrilled to see you are taking advantage of our scheduling and time-tracking features. We encourage you to reach out to our support team regarding work categories, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
Synchroteam review
Comentarios: Very good
Puntos a favor:
The ability to manage digital reports and quotations directly from the Cell phone.
Contras:
not being able to include a check list besides the report template.
Respuesta de Synchroteam
hace 6 años
Thank you Alejandro for your feedback on Synchroteam¿s mobile workforce solution. We are pleased to hear your team and customers at Prochef soluciones s.a. de c.v. have benefitted from our mobile reporting and invoicing features. We will forward your request for include a checklist for your mobile team, and encourage you to reach out to our customer support team for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
Simply does the job !
Comentarios: Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product
Puntos a favor:
Ease of use ! Quick setup ! Flexible !
Contras:
Nothing specific
Respuesta de Synchroteam
hace 7 años
Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review.