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Sobre Synchroteam

Administra las fuerzas de trabajo móviles con Synchroteam, el software de gestión de servicios externos (FSM). Crea tu prueba gratis en menos de 1 minuto. Asistencia en vivo.

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Puntos a favor:

Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Contras:

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Valoraciones de Synchroteam

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,3
Funcionalidades
4,1
Relación calidad-precio
4,3

Probabilidad de recomendación

8,1/10

Synchroteam tiene una valoración global de 4,4 estrellas sobre 5 según las 87 opiniones de usuarios de Capterra.

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Filtrar opiniones (87)

CLAUDIA
INGENIERA EN ADMINISTRACION DE EMPRESAS en Chile
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

EXELENTE SOFWARE DE PROGRAMACION Y LOGISTICA

5,0 hace 4 semanas Nuevo

Comentarios: ES UNA HERRAMIENTA MUY FACIL DE UTILIZAR LA CUAL PERMITE TENER VISUALIZACION EN TIEMPO REAL DE TODOS LOS TRABAJOS QUE SE ESTAN EJECUTANDO.

Puntos a favor:

ES UN SOFWARE MUY COMPLETO CON EL CUAL SE PUEDE ASIGNAR TRABAJOS A NUESTROS TECNICOS PARA QUE REPORTEN FALLAS EN LOS EQUIPOS EN TIEMPO REAL

Contras:

EN OCACIONES LOS TECNICOS TIENEN PROBLEMAS AL SINCRONIZAR UN SERVICIO.

Respuesta de Synchroteam

hace 4 semanas

Hello Claudia - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is happy to hear that this solution provides excellent programming and logistics. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Brayan
Alalista IT en Colombia
Software informático, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Synchroteam

5,0 hace 4 meses

Puntos a favor:

Su mayor ventaja es que es un aplicativo intuitivo, en todas sus plataformas, proporcionando una gran cantidad de herramientas perfectamente diseñadas.

Contras:

Podría llegar a mejorar su gestor de búsqueda implementando búsquedas por número de serie.

Respuesta de Synchroteam

hace 4 meses

Hello Brayan, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform intuitive with perfectly designed tools. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you!

Carlos
Ing. Mecánico en México
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

constancia de trabajo

4,0 hace 4 semanas Nuevo

Comentarios: en mi experiencia es de regular a buena, porque me falta comprender mejor como se maneja el programa

Puntos a favor:

la simplificación de mis actividades y la programacion del trabajo

Contras:

lagunos detalles de como se puede aprnder a manejare de modo mas eficiente

Respuesta de Synchroteam

hace 4 semanas

Thank you, Carlos for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped to simplify your work scheduling. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Lorena
Mantenimiento y puesta en marcha en España
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Servicio excelente

5,0 hace 4 semanas Nuevo

Puntos a favor:

Todo es una herramienta de trabajo muy importante a la hora de realizar nuestras labores

Contras:

Los mantenimientos algunos de ellos han interrupido nuestras labores

Respuesta de Synchroteam

hace 4 semanas

Hello Lorena - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service has been excellent during your experience. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Nelson
Jefe de Servicios en Honduras
Suministros y equipo para empresas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Aplicación de buen uso

5,0 hace 4 semanas Nuevo

Puntos a favor:

Planificación y reportería, informes personalizados

Contras:

Integración contable y no poder modificar el diseño del reporte (imagen)

Respuesta de Synchroteam

la semana pasada

Hello Nelson - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear you have found our personalized reports helpful. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es muy eficiente e informativo.

4,0 hace 11 meses

Puntos a favor:

Es una aplicacion muy intuitiva, con buena interfas grafica tanto para dispositivos moviles como computo.

Contras:

Hace falta implementar la opcion de busqueda por numero de serie del resto funciona muy bien.

Respuesta de Synchroteam

hace 10 meses

Angie, thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that our tool is an intuitive application that fits your specific business needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Robert
Robert
Owner/Head Tech en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Efficient. Informative. Useful

5,0 hace 7 años

Comentarios: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Puntos a favor:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Contras:

missing some features, for example can't search by serial number

Respuesta de Synchroteam

hace 6 años

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Rita
Administrator en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

One of the best scheduling platforms out there!

5,0 hace 4 semanas Nuevo

Comentarios: I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam.

Puntos a favor:

Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often.

Contras:

Some app issues. The astrict symbol when searching for customers.

Alternativas consideradas: WeSuite

Razones para elegir Synchroteam: T-sheets did not show previous service call history.

Razones para cambiar a Synchroteam: Offered a more cost effective solution for what we were looking for and an overall simplex platform.

Respuesta de Synchroteam

hace 4 semanas

Hi Rita - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you feel we are one of the best scheduling platforms. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Mark
Director en Países Bajos
Ingeniería industrial o mecánica, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Synchro team enabled us to optimise our service planning

3,0 hace 4 semanas Nuevo

Comentarios: Good experience. helpdesk responds as expected

Puntos a favor:

Easy to create a new user, without any costs

Contras:

there is no dutch helpdesk. Not all our employees are good in the English language.

Respuesta de Synchroteam

hace 4 semanas

Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Felix
IT Technican en Alemania
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy Field service

5,0 hace 4 semanas Nuevo

Comentarios: I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.

Puntos a favor:

An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work

Contras:

A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Alternativas consideradas: Mobile Field Report y Praxedo

Razones para cambiar a Synchroteam: Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.

Respuesta de Synchroteam

hace 4 semanas

Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Maria
Managing Director en Panamá
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent field service management and scheduling software

5,0 hace 4 semanas Nuevo

Comentarios: We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better.

Puntos a favor:

Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets.

Contras:

Would like to have a better solutions for recurring jobs that should not be scheduled on weekends.

Respuesta de Synchroteam

hace 4 semanas

Thank you, Maria for reviewing Synchroteam's field service management solution. We are pleased to hear that you've been able to customize our software to create reports specific to your business. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Ryan
Ryan
Owner en Canadá
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Not great, not terrible

3,0 hace 6 años

Comentarios: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Puntos a favor:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Contras:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Respuesta de Synchroteam

hace 6 años

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Rudi
Service delivery manager en RU
Producción de alimentos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

very good engineering software

5,0 hace 4 semanas Nuevo

Comentarios: I am not the most computer literate of people, but found that synchroteam is easy to use

Puntos a favor:

responsive, ease of use, ability to set own parameters

Contras:

I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress .. . the ability to upload videos

Respuesta de Synchroteam

hace 4 semanas

Thank you, Rudi for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has been responsive, easy to use, and has the ability to customize parameters. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Paul
Service . instillation engineer en RU
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Surveys and servicing

4,0 hace 4 semanas Nuevo

Comentarios: Going digital has been a success.
1 click I can see if a job has started or has been completed.

Puntos a favor:

template option is a big help, you can choose which template to use for a variety of jobs. Customer reports can be sent the same day.

Contras:

Sometimes syncing the reports can take some time but this is usually down to poor signals.

Respuesta de Synchroteam

hace 4 semanas

Thank you, Paul for reviewing Synchroteam's field service management solution. We are pleased to hear that our template option is huge help for your day to day operations. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Federico
Research and Development Manager en Emiratos Árabes Unidos
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Synchroteam experience

5,0 hace 4 semanas Nuevo

Puntos a favor:

The software is very useful to us in tracking the jobs of our service team and monitoring their activities.

Contras:

I like the least about synchroteam is the time tracking

Respuesta de Synchroteam

hace 4 semanas

Thank you Federico for your excellent review of Synchroteam's field service management solution. We are so glad to hear you are taking advantage of our "tracking jobs" feature. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Stoney
president en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good Product and Great support

4,0 hace 4 semanas Nuevo

Comentarios: Very Good support and quick to respond to questions

Puntos a favor:

Easy to get a person to communicate with

Contras:

Reports and Training could be improved on

Respuesta de Synchroteam

hace 4 semanas

Thank you, Stoney for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our product and support to be great! Be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Freddy
Administrateur en Bélgica
Hardware informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Indispensable

4,0 hace 4 semanas Nuevo

Puntos a favor:

La simplicité et le confort d'utilisation

Contras:

Il nous manque un système de ticketing intégré pour gérer les appels téléphoniques

Alternativas consideradas: Praxedo

Razones para cambiar a Synchroteam: Le contact avec un commercial et la démonstration en ligne très explicite

Respuesta de Synchroteam

hace 4 semanas

Thank you, Freddy for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has become essential for you. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again.

John
Field Services Ops Manager en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Overall Good. Nice to see aesthetic and time keeping updates.

4,0 hace 6 años

Puntos a favor:

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Contras:

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

Respuesta de Synchroteam

hace 6 años

Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Sydney
President en EE. UU.
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Robust API and ease of use with underformed Mobile app

4,0 el año pasado

Comentarios: We have digitized our work order intake and scheduling.

Puntos a favor:

Robust API allows us to integrate our accounting system and Scheduling features makes it easy to schedule technicians to Jobs.

Contras:

Mobile app is not well formed. Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.

Respuesta de Synchroteam

el año pasado

Thank you, Sydney for reviewing Synchroteam's field service management solution. We are pleased to hear that our API allows you to easily schedule technicians to jobs. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Hugo
Eng en Portugal
Servicios, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

engieogma domain

4,0 hace 3 años

Comentarios: we are using for 15 days. for now e only have problems with teams, users and job that can be see by managers

Puntos a favor:

easy to use. have yhe featurs that we need in our costumer

Contras:

my managers dont see the jobs of there teams. big problem for us.

Alternativas consideradas: ManWinWin

Razones para elegir Synchroteam: features of jobs ans managers and word2pdf

Razones para cambiar a Synchroteam: easy to use. price

Respuesta de Synchroteam

hace 3 años

Thank you Hugo for taking the time to review Synchroteam's Field Service Management Software. We are happy to hear you are finding Synchroteam easy to use, and that our customer features are a great fit for your company. We encourage you to reach out to our support team regarding the best way to give your managers insight on their team's jobs, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Usuario verificado
Usuario de Linkedin verificado
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

worth his money

3,0 hace 5 años

Comentarios: For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

Puntos a favor:

reat flexibility, excellent customer service, value for money compared to other products very good

Contras:

Planning a bit awkward, no own mobile solution for the administrator

Respuesta de Synchroteam

hace 5 años

Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.

Liridona
Project Manager en Suecia
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Helps our work run smoother

5,0 hace 3 años

Puntos a favor:

The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be .

Contras:

The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity.

Respuesta de Synchroteam

hace 3 años

Thank you Liridona for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been helpful in managing your field service company. We are thrilled to see you are taking advantage of our scheduling and time-tracking features. We encourage you to reach out to our support team regarding work categories, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Christian
IT Director en Canadá
Comercio minorista, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Simply does the job !

5,0 hace 7 años

Comentarios: Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product

Puntos a favor:

Ease of use ! Quick setup ! Flexible !

Contras:

Nothing specific

Respuesta de Synchroteam

hace 6 años

Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review.

Brian
Division Manager en EE. UU.
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

The basics are easy. But finding an answer online...not so much.

4,0 hace 6 años

Puntos a favor:

It's basic, out of the box ease of use. It really is what you see is what you get on the schedule. Up and running in about an hour.

Contras:

No user manual No online video support Difficulty in finding an answer online. Forms are not easy to customize. You don't have the ability to see what you have set up, from the technician's point of view, unless you purchase another user license. So, if your sitting on your computer, trying to confirm what the technician will see and the steps they need to take, you can't unless you spend more money.

Respuesta de Synchroteam

hace 6 años

Thank you for providing feedback about Synchroteam. We're glad that you found found the basics easy and were up-and-running in about an hour! It sounds like you may have had some difficulty with some of our more advanced features. Feel free to send us a ticket if you have not found your answer in our Support pages (https://support.synchroteam.com/). Thanks for the opportunity to understand how Construction businesses like Alpha Omega Construction Group, Inc. are using Synchroteam!

Dana Elena
Operations Manager en Emiratos Árabes Unidos
Ha utilizado el software durante: No especificado
Fuente de la reseña

our team and our clients like the software. it is pretty easy to understand how to use it.

4,0 hace 8 años

Comentarios: easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented: 1. service contract with SLA
2. reports on SLA met or not met
3. recurring scheduling which can already be assign to service technician
4. report on activities
5. reports per clients and type of clients
6. every time i revise a report all the previous data related to jobs is not showing in the report.
these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage. thank you for listening!

Respuesta de Synchroteam

hace 6 años

Thank you Dana Elena for your feedback! We are pleased to hear the employees and clients of German Imaging Technologies Dubai find Synchroteam¿s software easy to use. We appreciate your requests for enhancements on reporting and synchronizing. Please check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases. Our support (https://support.synchroteam.com/) is also available to answer any process related questions, issues you may be facing, or other suggestions for improvements!