Opiniones de Jobber

Jobber is the BEST

Comentarios: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Puntos a favor:

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Contras:

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Jobber is #1 helping any business to GET THE JOB DONE!

Comentarios: Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch!

Puntos a favor:

Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.

Contras:

We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.

Big Scam, should’ve stuck with QuickBooks for a lot less

Comentarios: Horrible, but I’m stuck with them for a year. Not a good company for the service industry. Will not refer them out to anyone.

Puntos a favor:

Customer service was good, but the workers hands are tied with what is not available.

Contras:

The fact that they false advertise for services that just are not there. That was the main reason why I switched companies for help with making things easy.

Serves 95% of all of our business needs

Puntos a favor:

The product is so easy to use. Employees, admins, customers - all enjoy this software.

Contras:

I wish there was a way to incorporate cost of operations (not just direct/exact cost) into estimates. I also wish that there was a way to respond to customers feedback and request for changes directly through the software.

Jobber Customer Support Employees Deserve a Raise

Puntos a favor:

Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.

Contras:

The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.

Easy, Simple but Powerful App

Comentarios: Overall our experience has been great. We haven't had to contact customer service but a couple of times and they are on top of it and that is very important to me as the admin, because I am not with my employees all day, I am at the office and when they have a problem, I point them to Jobber customer service and you guys are awesome. Our employees are able to really track their time on the jobs which in the end will help them when they apply for their own electrical license.

Puntos a favor:

The fact that it was very easy to implement and get our staff on the app with such ease. The customer service is awesome. I can't tell you how many times I have punted questions from my employees over to the customer service chat on their own devices to answer their specific questions.

Contras:

I wish that when we invoiced from Jobber and synced it with Quickbooks, that if we have a change on that invoice, that the change would sync over to quickbooks as well. I wish that there was like a daily journal feature that could be implemented somehow. My husband comes home at night and physically writes down all the things he did that day. So like a check list for himself. If I could get him to do on his Ipad, it would save him some time I think.

Good, could be more customizable.

Comentarios: We are able to make use of most of the features. For the price, it is worth it. We mainly use it for scheduling employees and keeping track of timesheets. Also, the client Database is quite useful.

Puntos a favor:

We like the scheduling and the client portal.

Contras:

We don't like the invoicing procedure. Having to add everything from the timesheet to the job is tedious and could be done easily with a change to the program.Why not have the option to populate the invoice with all of the current man hours/visits that are on the job when generating an invoice?

Best Small Business Scheduler Out There

Comentarios: I've tried lots of programs and this by far is the best!

Puntos a favor:

I love how easy to use Jobber is, it just make sense. Customers can easily use it from their phone or computer. I get paid so much faster with Jobber payments. Plus its all automated and I don't have to remember to send things out Jobber does it for me.

Contras:

No I love Jobber, they have exceeded my expectations!

Best Scheduling App!

Comentarios: Overall it has been a huge part in our business success.

Puntos a favor:

I love how easy it is to navigate and schedule our customers and sync with our employees

Contras:

To be honest I can't think of anything at the moment that I don't like.

Small Service Business

Comentarios: Overall experience has been excellent. I started (I think) 7 or 8 years ago, when Jobber was new. It is nice to see it now "all grown up"

Puntos a favor:

It's functionality and support are the main pro's for me

Contras:

Would like a priority to be placed on simple, common-sense, ease-of-use fixes... and less of a focus on large scale enhancements :)

Good Software.....Greedy Management

Puntos a favor:

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Contras:

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache. I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Overall a great program

Comentarios: Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.

Puntos a favor:

Great look and ease of use. Works on all devices.

Contras:

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Jobber for the best scheduling

Comentarios: An easy-to-use program that facilitates a lot of the organization's work. I advise others to work with it.

Puntos a favor:

This platform is great in scheduling work, which facilitates repair and installation operations. Scheduling the estimates that this platform makes and tracking jobs greatly increases work efficiency. You can test that, as they offer a free trial.

Contras:

Sometimes errors occur in issuing invoices as a result of errors in emptying the data in the mandatory fields, but the customer service has fixed this, adding new features and updating the user interface will raise the efficiency of the program.

JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS

Comentarios: The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked

Puntos a favor:

Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

Contras:

The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

Just do it!

Puntos a favor:

This is not just an app. I literally use Jobber for every aspect of my business. They’re always adding new and helpful features that will take your business to the next level of efficiency. I’ve never been this enthusiastic about giving a 5 star review— they really deserve it. They also care about community. I highly highly recommenced you choose this app/site if you’re looking for a platform to manage your service/booking based business. It will give you everything you’re looking for.

Contras:

To be completely honest, theres nothing I can pinpoint that I don't like. There was a request I had a while back regarding adding a new feature, and magically, they added it within months (To be able to manually input credit card payments for invoices). They seriously consider their customers requests. I have so much faith in them because they're always improving.

If only I could give this software more than 5 stars!

Comentarios: My experience with Jobber has been amazing. Our company has grown at around 20% each year, and Jobber's systems has given us the capacity to expand without loosing quality of service. We are frequently asked how we can manage our business successfully with only one office employee. We point them to Jobber.
This isn't just the office manager's favorite software. The crew leaders, managers and owners all frequently remark on how much they love Jobber's functionality.

Puntos a favor:

There are so many things I love about Jobber that it is hard to name just one. Jobber LISTENS to their customers. I have seen time and time again my suggestions become a reality. I love the client hub - where customers can sign and pay quotes and invoices online. This is an invaluable feature this day & age.

Contras:

Most of my con's come with the sad reality that our company uses Jobber in a way that is a bit beyond its intended scope (remodeling & construction), in addition to our field services (Handyman, Lawn Mowing etc) - Invoicing: lack of flexbility in the way invoices can be displayed to customers. Templates are only minimally helpful at this time. Also, if the line item descriptions are too long (longer than one printed page for example), it will but cut off when printing. There is no way for it to continue to the next printed page. - Sales: Jobber is built on scheduling. But as a company, sales process is equally important. While Jobber shows some level of 'process' in leads, it is definitely not there yet. HOWEVER - they have promised that this is something they are working towards. - customized billing: To be clear, I LOVE Jobber's billing system. The only hiccup is their lack of ability to customer delivery methods per client.

I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.

Comentarios: We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.

Puntos a favor:

Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.

Contras:

I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.

Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody.

Comentarios: I already answered that question

Puntos a favor:

The website is easy to navigate. Employees can easily see their jobs in mobile app. Entering client & job info is a breeze even for new employees. Live chat is available and the issues I have had have been easily solved via live chat. Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry. Invoicing is easy and seamlessly integrates with quickbooks. Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform). I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info. Automatic emails and sms templates in Jobber can be easily customized for our business needs. Automatic customer reminder emails and sms is awesome way for customers to remember appointments. Customers via email link in their quote can request quote changes. Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.

Contras:

Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item. Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together. Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process. Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time. The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.

Read this before purchasing Jobber

Comentarios: I have been with Jobber for over two years and I can tell you with the utmost confidence that there is better software. There is no customer service here and they are not interested in aiding you.

Puntos a favor:

The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time).

Contras:

Not only does Jobber have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business.

Jobber from a Person who is not techie

Comentarios: Scheduling and dispatching: Jobber can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations.

Puntos a favor:

-Jobber offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns.

Contras:

-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems.

BEWARE - Deceptive Practices regarding Yearly Membership

Comentarios: Very disappointed with Jobber. They are quick to close the deal, won't tell you upfront all the T&Cs and once they have you locked in, they will just state that there is "nothing we can do" to help. It was our bad, we didn't ask the right questions and trusted the Sales Rep and the company to be upfront about these things. But oh well... next time.

Puntos a favor:

Easy to use, but expected for a limited functionally software. Sure it does text, email and has calendars, but this is nothing to be excited about, this is expected. It lacks ability to embed Service Contract within the app (customer does not have to click unto an external link), does not allow for customized Forms for Website and lacks Chat ability for customers that want to ask a quick question.

Contras:

Deceptive practice by Jobber. We were still testing and decided to go ahead a pay for the membership in order to continue trying to embed Jobber on our website. Talked to the Sales Rep on the phone, was told that the cheapest plan was to pay the for the year. We asked if we could cancel, was told yes. What we weren't informed of is that once you pay for the year, you will either use the service or loose it. NO REFUNDS. So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).

"Jobber: An Impressive Tool for Businesses to Streamline their Operations"

Comentarios: Jobber has been an excellent experience for me. It has allowed me to work remotely and efficiently from anywhere with an internet connection. The platform is user-friendly and easy to navigate. The customer support team has also been accommodating in answering my questions and providing assistance. Overall, Jobber has been an excellent experience for me, and I highly recommend it.

Puntos a favor:

I liked the fact that Jobber's software is incredibly user-friendly and intuitive. It makes it easy for its users to manage appointments, invoices, and client information. Furthermore, it has many features, such as automated follow-ups, task scheduling, and custom reminders, making it an excellent solution for businesses of all sizes. It also provides integrated mapping and mileage tracking capabilities, which help companies to save time and money.

Contras:

Regarding Jobber software, the biggest issue I had was the lack of customization options. It wasn't easy to tailor the software specifically to my needs, as there were few options to choose from. Additionally, I found the user interface to be outdated and clunky, and the performance of the software was relatively slow. Finally, I could not take advantage of certain features because the software was incompatible with my operating system.

Veteran user 5 years and going strong.

Comentarios: I got in close to ground level with this company and have seen how quickly and strongly it has grown. They want nothing more but to tailor the software to fit your needs as a business owner/operator/manager. It is still growing and options are being added all the time. Thanks Jobber for making my job easier !

Puntos a favor:

The ease of sending out your customers reminders for service the next day. Or even the option to batch invoice your whole days worth of work. The pluses are endless to this software. It may not be a complete fit for everyone but they are making advancements every month it seems and turning out more and more options from us as customers and what we need to have to be able to operate our businesses efficiently. The customers service is STELLAR you will always get someone that really wants to help and will listen to your input about the software and what could make your job easier to run your business. The price for the use of the software is low for the options you get.

Contras:

I personally would like an auto-bill option for the recurring monthly charges that do not change as in a monthly billing for servicing a commercial lot or personal lawn(lawn care) .

Great customer support

Puntos a favor:

Jobber has one of the best customer support systems ive seen. no software is perfect but at least they work with you to make your experience good.

Contras:

There are minor things that need improvement, but at least they are working to actively improve thier software

Commercial Use

Comentarios: Scheduling is Good,Quotes are pretty good

Puntos a favor:

Its fairly easy to use, the mobile app is not that great though. We find using the desktop version is easier

Contras:

-I would like to be able to make quotes look better with use of font changes.-Invoicing feature is not used because we do a lot of "Progress Invoicing" based on percentages. This does not line up well with quickbooks.-It would be nice to have multiple sign ins that would leave default settings the same for each user. For example, the email body for a sent quote would be better if it was different for which ever user sent it.-I would like to be able to affix a signature on the quote before going to the customer.