Opiniones de Verizon Connect

Pesima atención al cliente

Comentarios: Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y se sigue pagando en la factura que llega mensual, se solicito la cancelación de otros localizadores y se han tardado en dar respuesta y hacer devolucón de lo que se ha pagado

Puntos a favor:

Que puedo ver donde estan mis vechiculos

Contras:

No dan respuesta rapida en lo que se solicita

Es una app genial. Diseñada para ofrecerte un control y una visibilidad total de tus operaciones

Comentarios: Verizon Connect es nuestra escogida en muchos ámbitos tanto profesional como personal. La recomiendo ampliamente!

Puntos a favor:

Me encanta porque es fácil de utilizar, es moderno, en comparación al precio de otra app es muy accesible

Contras:

Que a veces necesito opciones más avanzadas

Calidad del software

Comentarios: Muy encantada con todos los servicios y productos que ofrece

Puntos a favor:

La velocidad en la tecnología con los gps es lo que más me ha impresionado

Contras:

Los precios pueden salirse del presupuesto

Celular

Comentarios: Es facil de trabajar tus datos estan siempre protegidos

Puntos a favor:

Su versatilidad su desempeño y su capacidad de que esten bien tus datos protegidos

Contras:

Sus planes son caros le falta expandirse mas no esta tan difundido como otros operadores como claro o movistar

It's one of the best purchases our company ever made.

Comentarios: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Puntos a favor:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Contras:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Verizon Connect

Comentarios: Great experience with the service and it could be better with a price reduction.

Puntos a favor:

Great service for the last two years with no issues or complaints.

Contras:

The price could be a little cheaper and more friendlier for the consumer.

Terrible company, customer service & overall awful company

Comentarios: Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.

Puntos a favor:

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Contras:

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Optimis Corp Review

Comentarios: My overall experience has been great. The software is efficient when it comes to workforce management software programs.

Puntos a favor:

What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.

Contras:

There is nothing I currently have found that I dislike about Verizon Connect.

Verizon Connect Review

Puntos a favor:

It updates very quickly where driver locations are.

Contras:

There is nothing I dislike about this product.

DO NOT BUY VERIZON CONNECT

Comentarios: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Puntos a favor:

Nothing. Do not waste your time on buying this service.

Contras:

It is a horrible service and company to work with. See further details in the next question.

Swindled and Hood Winked

Comentarios: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Puntos a favor:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Contras:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Overpriced for what you get

Comentarios: When we signed up the company was Fleetmatics, Verizon bought them at some point - which we did not know, no one ever called on us, etc. Found out from our Verizon phone dude...

Puntos a favor:

Live map view on the website works and it is difficult for an employee to remove from the vehicle

Contras:

Doesn't integrate with our dispatching software as promised. A representative from the company has to install and remove the units. Support is very non responsive. We are being charged for more vehicles than we actually have and can get no results. Too expensive for the functionality and the results we get. Contracts are too long - I have come to conclude that companies that make you sign long contracts do so because they know they will give you bad service.

Horrific Customer Service

Comentarios: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Puntos a favor:

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Contras:

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Verizon Connect

Comentarios: Overall, the Verizon Connect is a great tracking systems for tracking the locations of different vehicles and their locations.

Puntos a favor:

Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.

Contras:

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

Disappointing...Plain and Simple

Comentarios: Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening. They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system. We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles. We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service. We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything. In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough.

Puntos a favor:

Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers.

Contras:

Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system. Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?! We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company. Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte

The software is okay, the organization is not

Puntos a favor:

We are able to see the location of our vehicles and assets. This came in handy when we had a vehicle stolen 2 years ago. The geofence and harsh driving reports alerted us to the fact that it had been stolen. We were able to recover the vehicle quickly and provide the reports for the criminal investigation.

Contras:

The software is not an issue, the problems are within the organization. The left hand does not know what the right hand is doing. We have had at least 6 representatives in the past 4 years. Requests have been dropped, we ended up getting charged for a whole year for a unit that was supposed to have been cancelled. No matter what I provided in the way of email threads and documentation on the requests I had sent to cancel the unit at the point of expiry, I was told that because the documents were not completed on their end for the cancellation, the best they could do was to put in for a cancellation at the end of the next year. I could not get to speak to a manager or someone with any authority no matter how many times I requested it. In another instance we had decide to add the non powered asset trackers to some of our equipment. It took 3 months for the units to arrive and then another month to solve the install and activation issues. We were promised credits and never received any. Every time we have needed to add a new unit or make a change the process is agonizing as we have had to work with multiple departments and it seems like none of them are connected or have all of the information. We have had issues with payments not being applied to our account that have disrupted our service with no compensation. The list goes on really. If we weren't stuck in a contract on several trucks and pieces of equipment we would have ditched this system long ago.

Don't Buy This Product

Comentarios: The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Verizon WORK is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Puntos a favor:

It's online. The IT department is very polite.

Contras:

Just a few: Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that. I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing. I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars. Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker. The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer. I cannot use the new version of Verizon WORK at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Incompetent Customer Service

Comentarios: If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.

Puntos a favor:

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Contras:

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

Zero corporate ethics. READ THE SMALL PRINT.

Comentarios: In my opinion Verizon is an unethical.
Example in case, today December 19 they demand 14 months cancellation notice to end a contract in January 2021.
You could call it extortion through surreptitious means. Another 14 months money demanded after nearly 4 years of a contract. Demanding payment for a service for a service which will not be used through 2020 into 2021.
On the 6th of December 2019 I opened the tracking software to double check see which of our fleet was fitted with the Verizon tracker. Today the 11th of December 19, an email from (Sensitive Content Hidden). "oh I see you used the system" so you are tied with us to January 2021. Really, I don't think so [SENSITIVE CONTENT HIDDEN].

Puntos a favor:

At the time in 2016 Fleetmatics which is now called Verizon the company appeared to be one of the best options available.

Contras:

We found alternative options that in our opinion were superior Verizon, that was in 2017. We paid for the alternative software and proceeded to compare the pros and cons of the two systems. Now TWO YEARS later we are still trying to cancel the contract with Verizon. Fill out this and that form, 60 days notice of cancellation, rolling contracts that tie to in for another year. Absolutely ridiculous practice, its might be considered theft by deceit. TODAY 11TH OF DECEMBER 2019, email just from [SENSITIVE CONTENT HIDDEN] at Verizon informing me that they wont cancel the contract until January 2021. This I have repeatedly informed them that don't want or use their software. We have not used the Fleetmatics - Verizon system in over a year and a half. Only half our fleet is tracked, its a redundant system to our company. I have tried both on the phone and by email to cancel the contract. The mistake I made is that I did not follow through at the time. You forget and only follow up a few months later when you see the debit charges still taken from the bank account. Buyer beware, read the small print.

Better options

Comentarios: Disappointment

Puntos a favor:

When I ordered this product for my fleet I was excited to be able to track my trucks. It was a very big help in order to plan and effectively run my truck route efficiently. Products work exactly fine until they don’t which is a bummer, considering the time and cost.

Contras:

Customer service is probably the worst I have ever had. Some of the issues I have had were very small and easily fixed until trying to get help with it from customer service. For a couple months last year when I was having major issues with a couple of the buzzers not turning off after using the driver key fob, the customer service was non existent for a month. It literally took a month after 15 emails and daily calls to get someone on there side to “click a button on there software side to stop the mind bending noise. The noise was so bad that I had to actually park one of my trucks for the entire month as non of my drivers would could tolerate the noise. Oh but apparently it’s ok cause Verizon was going through some sort of business change while all of this was happening. I understand that. I understand that so many things can go wrong in a business and that’s just how it goes, but the amount of effort I had to put in just to get a representative to give me a call or to receive a generic email to say that “you are important to us and we will get back to you as soon as we can”. Even after all of the problems from their side I just wanted out of my contract to go find a better product. Verizon would not let me out unless I paid the remaining months left on the contract. Over all very disappointed in the customer service. So disappointed that I have stopped using the Verizon Connect Reveal and went with a much more customer service company and am very happy with them

Be Careful

Comentarios: When it works, finding out where machines and trucks are is a nice feeling not having to worry where everything is.

Puntos a favor:

Being able to track where trucks and equipment is has been helpful.

Contras:

Customer Service is a big disappointment, when you go to get something fixed, you have to jump through all these hoops, which eventually gets you nowhere. I have tried to reach out and express my frustrations with this company with little to no feedback.

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Comentarios: Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Puntos a favor:

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Contras:

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

Oct 23...dont buy this product.

Comentarios: Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.

Puntos a favor:

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Contras:

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Comentarios: Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Puntos a favor:

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Contras:

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Poor customer support and follow through

Comentarios: Customer support is awful. We started with fleetmatics in 2016 with 9 total trucks in our fleet. Once Verizon took over, i noticed the customer support took a nose dive and has never been the same. The sales reps take days or weeks to reply to voicemail and emails, or don't respond at all. We downsized to 8 trucks, and we are still being billed for 9 trucks, despite our sales rep guaranteeing me it has been rectified. I have reached out countless times to accounting, sales reps and nothing has been done. The rep instructed me to sign up for another contract and the 9th unit will fall off our plan. Yet, we are still invoiced for 8 total units. Each month we short pay by one unit, and its extremely frustrating to deal with this when Verizon is supposed to streamline our operations. Perhaps leaving negative feedback will prompt a manager to finally reach out to me and fix this once and for all. Not happy and would'nt recommend their service to any other motor carriers! Im on the verge of terminating our agreement and switching to Samsara! ab

Puntos a favor:

Running reports on harsh events, speeding, cornering very easy.

Contras:

Hours of service functions difficult to monitor. often times our drivers will see something on their tablet such as in their rest period, but on my end they still appear on duty. The ELD customer service hotline is always on point to help our drivers, and lead the way in support. If only the sales reps could do the same!