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Sobre Regpack

Aumenta las inscripciones, haz crecer tus ingresos y ejecuta tus eventos como un experto gracias a un conjunto completo de herramientas de registro y pago online.

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Puntos a favor:

We specifically like the ability for us to implement payment plans for events, items etc.

Contras:

We had a lot of problems with our users running our registration form on Safari.

Valoraciones de Regpack

Evaluación media

Facilidad de uso
4,0
Atención al cliente
4,3
Funcionalidades
4,2
Relación calidad-precio
4,4

Probabilidad de recomendación

8,2/10

Regpack tiene una valoración global de 4,4 estrellas sobre 5 según las 364 opiniones de usuarios de Capterra.

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Filtrar opiniones (364)

Usuario verificado
Usuario de Linkedin verificado
Educación superior, 1.001-5.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Experiencia con Regpack

4,0 el año pasado

Comentarios: Regpack es una buena herramienta en la que puedes gestionar inscripciones, crear y personalizar formularios, procesar pagos, enviar recordatorios y generar informes.

Puntos a favor:

Me gusta que me permite la gestión de inscripciones a mi organización, además de crear y personalizar formularios, procesar pagos, enviar recordatorios y generar informes.

Contras:

El soporte es a través de correo electrónico y suele tarda mucho.

Brian
Brian
Executiv Director en Canadá
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Been using RegPack for the past 3 years. It's an excellent product and service has been A1.

5,0 hace 7 años

Comentarios: Registration for our event is easier and more reliable.

Puntos a favor:

The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

Contras:

I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Respuesta de Regpack

hace 7 años

Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting!

Andrew
Director of Operations en EE. UU.
Artes escénicas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Robust product with lots of options, but some glitches

4,0 hace 4 años

Comentarios: The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Puntos a favor:

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Contras:

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Respuesta de Regpack

hace 4 años

Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!

Elizabeth
Director en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

customer support

3,0 hace 3 años

Comentarios: Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up.

Puntos a favor:

MANY knobs for adjustment (but, it because also its issues)

Contras:

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info.

Respuesta de Regpack

hace 3 años

Hi Elizabeth, thanks for all of this constructive feedback. I understand that you came to Regpack after using a home built system, so I can understand how there wasn't always a 1:1 with the report data you wanted and what Regpack can pull for you. Regpack is highly customizable and allows for organizations to build out an onboarding flow and database that is very powerful. After reviewing your communication with our Support team, I do see that all of your questions were answered in a timely manner. Apologies if you did not find this or our help article and video library helpful. Our Support team often spends time looking into the specific setup of your system and creates custom video responses both to visually answer your question and provide content that you can reference in the future. We were sorry that you didn't go live with your project and enjoy the benefits of what Regpack has to offer.

Franklin
Camp Director en EE. UU.
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Emerson Rec. Camp

5,0 hace 4 años

Comentarios: Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.

Puntos a favor:

The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.

Contras:

The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.

Respuesta de Regpack

hace 4 años

Franklin, it's so great to hear your feedback! We are grateful to work with you and Emersonn! Happy to hear that after this challenging year, we were able to help support you through!

Dominic
Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

We needed customization and Regpack fit our needs the best.

5,0 hace 4 años

Puntos a favor:

We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.

Contras:

There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.

Respuesta de Regpack

hace 4 años

Dominic, so great to hear that Regpack offers the flexibility to create your process the way you'd like it to be instead of the other way around! We're glad to have you as part of the RP family. We also invite you to join our bi-weekly Desk Side Chats where our Success team is available to you LIVE to answer questions and show best practice tips for using Regpack to the fullest!

Matthew
Manager of Data Services en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Regpack's flexibility is what our organization needed

4,0 hace 3 años

Comentarios: Overall, I'm happy with my experience with Regpack. The ability to customize our registration forms has enabled my team to collect data without duplicating effort and with confidence in the data's accuracy. Our time and stress spent administering events has reduced drastically as a result.

Puntos a favor:

I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization.

Contras:

We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use.

Respuesta de Regpack

hace 3 años

Great to hear, Matthew, that you and your team can get the data you need from clients and increase productivity for your global business! It's a pleasure working with you.

Mark
Director of Operations en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Wildly useful, flexible and comprehensive registration tool!

5,0 hace 3 años

Comentarios: All-in-all, extremely good. They make remote support work very well. The support team is both responsive and extremely knowledgeable of the product.

Puntos a favor:

The flexibility of the registration form builder which met the needs of my most complicated programs.

Contras:

I would have LOVED if I could have integrated my existing payment platform rather than wait for and accept the rates of a new processor.

Respuesta de Regpack

hace 3 años

Mark - so great to hear that you're enjoying our support and we're able to tick the boxes of your needs in ways other software options could not. This is where Regpack is perfect for organizations with unique processes and specific needs. We cater to it all! I hope now that you're well into your registration season, you're appreciating the functionality of the integrated payments for easier reporting, and the automation for closing balances it provides so you can focus on your programs and we focus on bringing in revenue for you. We're always here if you need help!

Erin
Event Director en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

So many options!

4,0 hace 4 años

Puntos a favor:

We've been frustrated by the lack of options in other registration software. The way Regpack is set up, we can do pretty much anything we want. We especially love the payment plan options and that they are completely customizable and automated.

Contras:

Because there are so many possibilities with Regpack, the learning curve has been steeper than with previous systems. Previous systems we used prioritized ease of use, but that also meant that are options were extremely limited. Luckily, we had a project manager to help us through setting up the system, this was invaluable.

Respuesta de Regpack

hace 4 años

Erin, we're so happy that we're able to offer the flexibility you need to charge clients on your terms and that our Project Manager was able to walk you through building out a customized system that is successful for you!

Kelly
Outdoor Specialist en EE. UU.
Desarrollo de programas, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

New Client

5,0 hace 5 años

Comentarios: We are a summer camp handling our registration through Regpack. I have had TONS of questions as our product went live and Regpack has answered all of them with a smile on their face (I'm guessing as all our conversations are over the phone). Even when I needed additional information or I didn't fully understand the explanation the first time they were willing to break it down a different way. And the videos they can send you to reference back later on are AMAZING!

Puntos a favor:

We are a new client, and I'm not super technology proficient but the RegPack system is user friendly and once you understand the ins and outs it is super easy to use.

Contras:

There are a few features that are missing for us, but once we report them they are willing to see which ones are possible to add in the future.

Respuesta de Regpack

hace 5 años

Kelly - promise there was a smile on our face when helping you go live and collect registrations and payments seamlessly!

Brad
Brad
Director Of Operations en EE. UU.
Usuario de Linkedin verificado
Organización de eventos, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Big improvement over our old system

4,0 hace 6 años

Puntos a favor:

What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

Contras:

The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

Respuesta de Regpack

hace 6 años

Brad, it's great that Regpack is an improvement for you, especially with the end user experience and using triggers to really customize that experience for your clients. One great thing about Regpack is that we embed on your website and provide a really unique flow. This really gives a professional point of entry to your business that helps you succeed!

Linda
Registrar en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Regpack Review

4,0 hace 5 años

Comentarios: Overall we really like Reg Pack, it is the closest we could get to a custom built system.
The pricing is very reasonable for what Reg Pack offers
I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.

Puntos a favor:

We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does. The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well. Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have. Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration.

Contras:

Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options.

Respuesta de Regpack

hace 5 años

Linda, great to hear that Regpack has allowed you and your organization to move away from paper and get a customizable system to fit your exact needs, down to the project level. It's also great to hear you "get it" about the fluff vs function - we aim to provide a business tool that allows you to manage your data how YOU Need to, without getting lost in features you don't need. We're happy to have you as part of the Regpack family!

Abena
Director en Canadá
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Overall helps with mass registration and payment processing.

4,0 hace 7 años

Puntos a favor:

automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Contras:

I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Respuesta de Regpack

hace 7 años

Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

Charlie
Director en EE. UU.
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Regpack Review

4,0 hace 6 años

Comentarios: Like I said, the waitlist feature is the main distinguishing factor from any other software. I also enjoy being able to see previous years' "projects" for recruiting purposes.

Puntos a favor:

The reason we chose regpack vs. other software is because of the waitlist function. It allows us to approve or waitlist applicants manually, which is really helpful because building our waitlist is more of an art than a science (IE the number of boys vs. girls we accept can change based on who registers).

Contras:

We have had some frustration with customer support. For example, we wanted to set-up our health form through regpack rather than families upload a PDF in the hopes that it would be easier for us to print all of them. The first few responses were just someone sending us a link to an online tutorial and it took a while to actually speak with someone face to face. With that said, once we did talk to someone our questions were answered and we're happy with the way the health form turned out.

Respuesta de Regpack

hace 6 años

Charlie, glad that the waitlist function works so well for your organization! It's always fun to hear how different organizations use one single feature in a customized way that works exactly for their needs! That's the beauty of Regpack! I'm glad you found a solution to your health forms in Regpack as well. Regpack is perfect for creating YOUR process in the system. Apologies for the initial responses that didn't meet your needs. We work hard to ensure all projects are set up as best as possible, including a project manager who knows your field and builds out your first project for you. The Support team is always available to answer your questions until you find a solution that meets your needs!

Cody
CEO en EE. UU.
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

If you like good customer service, this isn't your program

3,0 hace 6 años

Comentarios: The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance.

Puntos a favor:

I liked the capability to run various reports.

Contras:

The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service.

Respuesta de Regpack

hace 6 años

Hi Cody, After taking a look at your account, it seems as though during your build process with your Project Manager, your team chose to make changes to your project and go against our best practice advice. We sent many videos back and forth to explain how your system worked, provided live 1:1 training, and made requested changes to your project at your request, despite our advice that there is a better way to do it. Regarding our support, we provide scheduled phone call support as well as unlimited email support. We schedule calls since all projects are unique and it gives our Support team time to prepare for the call and ensure we understand your system. Email support can take longer when a client does not provide enough information to understand the problem, and has to ask follow up questions. I see that today you created another Regpack project. I hope that with the expert advice from our Operations team, you will see how amazing Regpack can work for your organization.

Meghan
Director of Operations en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great software for payment processing, registration and after school/camp management!

5,0 hace 2 años

Comentarios: We are very happy with the service we receive from Regpack. We are able to create new projects and registration portals with ease, and with a very short turn-around time. The support team is always super helpful. The automated payment system is integral to our business and cash flow - it has proven to be very reliable. Customers are able to register and make payments easily.

Puntos a favor:

I love that we can customize our registration process, easily and on our own. Updates take place in real-time and there is a great support team to answer Qs.

Contras:

There is no translation function, but the support team has helped with work-arounds.

Respuesta de Regpack

hace 2 años

Thanks for this great feedback! Glad you have found a workaround for different languages. We do have the ability to customize all free text fields and form fields in any language, so I hope you've found this flexibility helpful!

Jennifer
Owner en EE. UU.
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Two years of headaches

1,0 hace 5 años

Comentarios: Not happy - the customer service and technical support became non-existent. When I had major issues that needed addressing, I would ask to speak with someone by phone, only to be told they will only deal with me via email. Customer service sucks.

Puntos a favor:

The sales team set up the software - as soon as that was done, customer service and technical support became impossible.

Contras:

Regpack Software is not at all user-friendly. Both the backend and frontend were overly complicated.

Respuesta de Regpack

hace 5 años

Jennifer, we're sorry to hear this was your experience with our team. Our support is mainly email focused with scheduled phone calls in addition. We provide extensive 1:1 training with our Training team before projects go live, in addition to our Project Manager build service, which builds out completely your project in Regpack to save you time and effort. Our tool is built with user friendliness in mind, including a back end interface to streamline day to day tasks and a front end experience that can be customized to flow well for your clients. Sounds like in the end we weren't a good fit for what you needed and we wish you the best moving forward.

Nic
Owner en EE. UU.
Deportes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Flexible Registration Software

5,0 hace 2 años

Puntos a favor:

Our programs require a lot of paperwork and info and regpack gives us the freedom to design what we need and more options than any company we talked to and the pricing is reasonable.

Contras:

Can occasionally be slow to load and this is both a pro and con but the security is pretty good so it can log you out often and require additional security codes to log in.

Respuesta de Regpack

hace 2 años

Nic - the beauty of Regpack is exactly what you described: the flexibility to build out your processes your way, not ours. Glad you are enjoying that!

Arrienne
Program Manager, Europe en España
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Outstanding Customer Services

5,0 hace 4 años

Comentarios: RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And - where and when we do hit speed bumps - RegPack's team have always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.

Puntos a favor:

We LOVE that RegPack allows us to charge our clients in a very "hands-off" approach - set and forget (meaning less human intervention, meaning a reduction in possible errors). The interface is attractive and easy to use, helping us to look polished and professional with our clients.

Contras:

We are currently working with RegPack to meet the full scope of our reporting needs and, while we have workarounds to ensure we can get the data we require, RegPack is kindly working on their end to find a solution for us too.

Respuesta de Regpack

hace 4 años

Arrienne, it's such a pleasure working with you and the Austral Group team! Glad to hear that our Customer Support team meets your needs, as well as our software tool to help manage your business internally and provide a professional point of entry for your clients!

Mary
Administrative Assistant en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Regpack Review

4,0 hace 2 años

Comentarios: Very happy to use Regpack and look forward to learning more updates to the system.

Puntos a favor:

Ease of online registration, generating reports for our needs, automatic payments = greater cash flow and reduces the amount of non-payments we used to have. Online registration reduces the paper forms and customer traffic to the office. Desk side chats are helpful with Regpack staff. Customer support is available whenever there is an issue.

Contras:

Setting up discounts in our system is difficult because we have so many products and different tuition rates for each consumer. Many times throughout the year we need to adjust a consumer's tuition and I wish it was easier to do.

Respuesta de Regpack

hace 2 años

Mary - so exciting to hear that Regpack makes you more money! So happy to hear you love our client focused monthly live webinars as well, to help you learn the system more. I hear you about the discounts and we'd love to help use automatic discounts to streamline some of this for you!

Rupa
Owner en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Do not use this BETA software - It has basic functionality missing that EVERY other software has.

1,0 hace 5 años

Comentarios: None

Puntos a favor:

I am very upset that I have put money down on a software for my Summer Camp that does not have ease of use or basic functionality. They have several glitches in the software. I would not advise using them as they can't make switches for easy things. for example, I have to fill up a spot on my summer camp - I have 40 available slots. I wanted them to be filled upon deposit being paid. They didnt do that. They set it up to fill as someone selected them (and not paid). Then I asked them to change it to deposit only (as I don't want to be running reports daily and adding to my already very busy schedule). They said they cant change that. So, basically now I have to run a report daily, remove all the people who have put it in their cart (even though that is counterproductive, as i want to be sure that they not have to put it back in - they are less likely to book if they find it to be gone later) I'm so annoyed at the level of customer service. I think they should clear say in BETA phase, and be charging a hell of a lot less for a software that doesn't have basic functionality. DO NOT RECOMMEND. Here I am on the day of my launch and I'm seriously UPSET.

Contras:

The software and lack of developed platform

Respuesta de Regpack

hace 5 años

Hi Ru, We're sorry to hear this was your experience. I know that there was a specific setup you needed, and while solutions on how to restructure to make it work were offered, you declined to make those changes. Sometimes it's just not a great fit, and we understand that. That is why we offered and processed a full refund to your organization. We wish you the best of luck!

JONATHAN
Director en EE. UU.
Desarrollo de programas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Camps and Kids

5,0 hace 5 años

Comentarios: The technical support is very good and the software is very user friendly.

Puntos a favor:

Being able to organize the different products and quickly print reports was extremely useful.

Contras:

It would be very useful for my organization if it had attendance tracking and multiple login for different members.

Respuesta de Regpack

hace 5 años

Jonathan, glad to hear that Regpack has made managing your camp easier with our quick reporting tools and presenting all of your offerings. We are rolling out some updates this month that will make attendance tracking even easier, so hopefully we can turn those "cons" into pros in a few weeks.

Tara
Director en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Summer camp

5,0 hace 2 años

Comentarios: Easy to get ahold of someone when I need it. just wish it was simpler to navigate.

Puntos a favor:

Payment systems are self-managing, and classroom registration triggers.

Contras:

Confusing to set up on your own. need to have a project manager.

Misty
Technology solution lead en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Regpacks made our church outreach event registration counts accurate and non labor intensive.

5,0 hace 7 años

Comentarios: The products for our two annual event are no charge to the people attending. Therefore product count was very important and the number of people coming was also very important. Prior to Regpacks the counting was done manually. One year we ran out of product. The second largest benefit with RegPacks was the reduction of paper use. RegPacks eliminated a paper registration form and eliminated the duplication of the completed paper form.

Puntos a favor:

Ease of use. The flexible month to month usage without monthly or annual contracts. Is the condition of questions leading to other questions based on registrant response.

Contras:

Back end user administration does not have all the features today's technology offer. Not being able to have two forms for two different registration events.

Respuesta de Regpack

hace 7 años

Hi Misty, Thank you for your feedback! I wanted to respond to the con you mentioned, about not being able to have 2 forms for 2 different registration events. This is actually possible! Our conditional logic allows you to present any form you want to any user, based on their answer to a previous question. If you have a user registering for one, or more events, you can show them the forms they need to complete based on the events they will attend. Alternatively, we can help set up a unique registration application per event. Our new release copy function will allow you to set up one event and everything can be copied over. Forms, fields, products, emails, reports and so much more. The system even remembers if they have registered in the past for another event and can port over their information. A member of our support team will be reaching out to you to help you create the forms you have in mind so you can get the most out of Regpack!

Lisa
Group Travel Concierge en EE. UU.
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

I needed the best and got it

5,0 hace 8 años

Comentarios: I have a very detailed program, hotel blocks, flights, excursions, race registration, shuttles, etc. 2016 was a challenging learning experience, but as the registrations came through I learned how to manipulate the system to work in my favor. January 2017 I began preparing for our registration, which opens in March. Circumstances beyond my control did not allow me to begin editing my registration until a week before my registration opened. SEAMLESS! Corina was amazing and the experience I had from the previous year helped me edit and execute my registration without a hitch. Any roadblocks I hit, she was there to answer. I know I a probably their biggest pain in the you know what client, but I am extremely happy with this system and especially with Carina. She has made my life so easy with this registration. I see it getting better and better every year!

Puntos a favor:

I can manipulate it to meet my needs. Share withs, payment plans, etc.

Contras:

there are always a few glitches but they always help me find the solution. I wish they had a call center as opposed to email support.