--- description: ¿Qué piensan los usuarios de Scorebuddy? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Scorebuddy gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Scorebuddy - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [Scorebuddy](/software/124360/scorebuddy) # Scorebuddy Canonical: https://www.capterra.com.ar/software/124360/scorebuddy Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/124360/scorebuddy?page=2) > Una solución de supervisión de la calidad basada en web para centros de atención telefónica que permite medir el rendimiento en todos los canales. Scorebuddy es muy fácil de usar. > > Veredicto: 43 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Scorebuddy? Centros de atención telefónica, BPO (externalización de procesos de negocio, por sus siglas en inglés), proveedores de seguros, empresas altamente reguladas, finanzas al consumidor, organismos gubernamentales. Cualquier entidad que use hojas de cálculo para registrar, revisar e informar sobre puntuaciones de calidad. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 43 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sentient - **Ubicación**: Dublin, Irlanda - **Constitución**: 2001 ## Contexto comercial - **Precio de partida**: US$ 12,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Irlanda, Japón, Reino Unido ## Funcionalidades - Acciones preventivas y correctivas (CAPA) - Alerts/Escalation - Análisis de sentimientos - CRM - Comunicación multicanal - Creación de informes/análisis - Employee Coaching Tools - Encuestas de cliente - Encuestas y comentarios - Gestión de auditorías - Gestión de centros de atención telefónica - Gestión de la calidad - Gestión de la conformidad - Gestión de la experiencia del cliente - Gestión de la formación - Integración de telefonía informática - Interfaz de agentes - Modelos de puntuación múltiple - Panel de actividades - Panel de comunicaciones - Supervisión de llamadas - Third-Party Integrations ## Integraciones (en total: 7) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Asistencia telefónica - Chat ## Categoría - [Software para call center](https://www.capterra.com.ar/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.com.ar/directory/30007/call-center/software) - [Software de gestión de la calidad](https://www.capterra.com.ar/directory/30099/quality-management/software) - [Software para gestión de reseñas](https://www.capterra.com.ar/directory/31024/review-management/software) - [Software de gestión de experiencia del cliente](https://www.capterra.com.ar/directory/30671/customer-experience/software) - [Software de servicio al cliente](https://www.capterra.com.ar/directory/22/customer-service/software) ## Alternativas 1. [Playvox](https://www.capterra.com.ar/software/164542/playvox) — 4.8/5 (109 reviews) 2. [Calabrio ONE](https://www.capterra.com.ar/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 3. [Five9](https://www.capterra.com.ar/software/132405/five9) — 4.2/5 (481 reviews) 4. [CXone Mpower](https://www.capterra.com.ar/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Genesys Cloud CX](https://www.capterra.com.ar/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Opiniones ### "Manage your quality performance right to the point" — 3.0/5 > **Mohamed** | *15 de febrero de 2023* | Alimentación y bebidas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It gives me a space to improve my performance and correct my interaction with customers to them satisfied. > > **Puntos en contra**: The dashboard goes down sometimes when revising the calls. > > I enjoyed my usage of the product as it helped me to enhance my skills in handling customers. ----- ### "Great quality interaction tool" — 5.0/5 > **Govindraj** | *27 de julio de 2020* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements. > > **Puntos en contra**: I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance. > > We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep \[SENSITIVE CONTENT HIDDEN\] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately..... ----- ### "One of the best software to monitor your business" — 5.0/5 > **Tarek** | *28 de agosto de 2022* | Externalización/deslocalización | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I can integrate the product with several products and that's because of its features. > > **Puntos en contra**: It's not expensive but it's not inexpensive too, also it doesn't support all the languages. > > The product is very useful for any call center category because of its magnificent service. ----- ### "Great software, very intuitive" — 5.0/5 > **Paul** | *4 de agosto de 2020* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it. > > **Puntos en contra**: Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process > > We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them. ----- ### "Its so easy to use" — 5.0/5 > **Wendy** | *24 de octubre de 2019* | Servicios | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system > > **Puntos en contra**: The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down. > > Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/124360/scorebuddy?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/124360/scorebuddy) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados