--- description: ¿Qué piensan los usuarios de Jitbit Helpdesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Jitbit Helpdesk gracias a Capterra Argentina. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Opiniones, precios y características - Capterra Argentina 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.com.ar/software/117628/jitbit-helpdesk Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/117628/jitbit-helpdesk?page=2) > Software de servicio técnico basado en web que NO tiene un precio "por técnico". Sigue los problemas de tus clientes, se integra completamente con tu correo electrónico. > > Veredicto: 33 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Jitbit Helpdesk? Jitbit apunta tanto a startups como a pequeñas empresas autofinanciadas y grandes empresas con más de 50 agentes de asistencia. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 33 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Jitbit - **Constitución**: 2005 ## Contexto comercial - **Precio de partida**: US$ 29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Arabia Saudita, Argelia, Argentina, Australia, Austria, Brasil, Bélgica, Canadá, Catar, Chequia, Chile, Chipre, Ciudad del Vaticano, Colombia, Corea del Sur, Costa Rica, Croacia, Curazao, Dinamarca y 54 más ## Funcionalidades - Alerts/Escalation - Base de datos de clientes - Comunicación multicanal - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de flujos de trabajo - Macros y modelos de respuestas - Portal de autoservicio ## Integraciones (en total: 12) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.com.ar/directory/30008/help-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.ar/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.com.ar/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.capterra.com.ar/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.com.ar/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshservice](https://www.capterra.com.ar/software/132997/freshservice) — 4.5/5 (685 reviews) ## Opiniones ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 de noviembre de 2018* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Puntos en contra**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 de julio de 2019* | Automatización industrial | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Puntos en contra**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 de agosto de 2024* | Administración educativa | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Unfortunately, I can not think of anything. > > **Puntos en contra**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 de febrero de 2025* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I find it very easy to use with a simple but powerful user interface. > > **Puntos en contra**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Customers in mind" — 5.0/5 > **Josemaria** | *29 de marzo de 2019* | Aprendizaje en línea | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive. > > **Puntos en contra**: No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software. > > JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.com.ar/software/117628/jitbit-helpdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.ar/software/117628/jitbit-helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados