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Sobre Proxyclick

Solución de gestión de visitantes: Tablero web para el personal, la recepción y la seguridad, aplicación Welcome de iPad para visitantes, aplicación Today de teléfono inteligente

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Puntos a favor:

It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Contras:

It's enclosed to Apple environment, meaning there's no option to use an Android device.

Valoraciones de Proxyclick

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,6
Funcionalidades
4,4
Relación calidad-precio
4,4

Probabilidad de recomendación

8,9/ 10

Proxyclick tiene una valoración global de 4,6 estrellas sobre 5 según las 324 opiniones de usuarios de Capterra.

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Filtrar opiniones (324)

Victor Alfonso
Ejecutivo en Colombia
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Seguridad para la empresa

5,0 hace 2 años

Comentarios: Es un buen aplicativo

Puntos a favor:

Es práctico y robusto en gestión permite la identificación facial de forma segura

Contras:

Soporte on line deben mejorar las respuestas on line

Mark
Mark
Japón
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

5,0 hace 7 años

Puntos a favor:

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Contras:

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Jan
Project Manager - Business Analist en Países Bajos
Envases y contenedores, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very useful product for the comfort of your visistors and for safety

5,0 hace 10 meses

Comentarios: I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors.

Puntos a favor:

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Contras:

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

Respuesta de Eptura

hace 9 meses

Hi Jan, thanks for the great review! We're so glad to hear that Proxyclick by Eptura is streamlining and securing your operations, and that it's making a great first impression on your visitors. We really appreciate hearing feedback like this from our customers, and are excited to continue enhancing the visitor experience at your organization. The Eptura team

Bien
System and Service Operations Analyst Information Technology en Australia
Producción de alimentos, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ProxyClick

5,0 hace 2 meses Nuevo

Comentarios: Overall, proxyclick has been very helpful in terms of our contractors and visitors coming in and out to our Plant and it does make our security guards life more easier.

Puntos a favor:

1. Remote Registration 2. Onsite Check-in via iPad 3. Onsite Check-in via QR Code

Contras:

nothing much i believe ProxyClick will release more good features going forward.

Chris
Sysadmin en EE. UU.
Maquinaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Sales & Support Problems

3,0 hace 2 años

Puntos a favor:

Easy to use. Robust features. Custom workflows.

Contras:

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Emanuel
Head of TechOps en Portugal
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Awesome tool!

5,0 hace 2 meses Nuevo

Puntos a favor:

The seamlessness way that Proxyclick works.

Contras:

The integration limitations. It would be far more helpfull if we had more integrations available.

Usuario verificado
Usuario de Linkedin verificado
Relaciones públicas y comunicaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Unfortunately they where acquired by eptura

4,0 el año pasado

Comentarios: We really liked the possibilities they offered: you could scale the system to the level of your needs.

Puntos a favor:

Proxyclick was a perfect solution: easy to setup, easy use, efficient. AND: affordable as well as scalable.

Contras:

When Proxyclick was acquired by Eptura they raised the prices … With the new price level I would rather make smaller sacrifices than spend this money. We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.

Respuesta de Eptura

el año pasado

Hi there, Thank you for sharing your feedback. It’s great to hear that Proxyclick worked well for you in terms of setup, use, efficiency, and affordability. We do understand your frustration since then after some organizational changes, and apologise for any inconvenience caused. Your feedback is really important to us, and we’ll be sure to pass it along to our team. We strive to strike a balance between providing value and ensuring fair pricing. If there’s anything specific you’d like us to address, please feel free to let us know, and we’d be happy to set up a meeting to discuss things further. The Proxyclick by Eptura team

Julie
Front House Manager en RU
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best Visitor Management System

5,0 el año pasado

Puntos a favor:

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Contras:

Even higher level of customisation for certain features could be good for future

Respuesta de Eptura

el año pasado

Hi Julie, thank you for sharing your experience. We're delighted to hear that our solution has enhanced your visitor experience and improved security for your organization. We appreciate your suggestion for even higher levels of customization for certain features. We value feedback from our customers, and we'll definitely take this into consideration for future enhancements! Thanks again, The Proxyclick by Eptura team.

Mike
IT Director en EE. UU.
Productos farmacéuticos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Proxyclick needs better billing insights

5,0 hace 8 meses

Puntos a favor:

Easy to use. Visitors seem to have no troubles using the system.

Contras:

Under the billing section there are no details. I can't see my method of payment or any past invoices. Actually there is nothing other than an email address.

thomas
Clinical Trial Branding Lead en Francia
Productos farmacéuticos, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very good product

4,0 hace 2 meses Nuevo

Comentarios: Very good experience, would definitely recommend.

Puntos a favor:

Easy to use, simple and straightforward.

Contras:

Sometimes communication is variable, could be improved.

Ashley
Ashley
Packaging Technologist en RU
Usuario de Linkedin verificado
Producción de alimentos, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Used for booking access to site

5,0 hace 2 años

Comentarios: Overall good. Helped with on site management. Could be slow at times

Puntos a favor:

Pretty good and easy to use. Easy enough to operate and to make adjustments to existing bookings. Nice design

Contras:

Shame you can't book in for multiple days at once and have to book in day by day which takes up alot of time.

Joe
Operations en RU
Bienes de consumo, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

review of ProxyClick

5,0 hace 12 meses

Puntos a favor:

easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control

Contras:

to date have not find anything i dislike.

Respuesta de Eptura

hace 11 meses

Hi Joe, thank you for your review of Proxyclick. It's great to hear that you find the portal interface easy to use and reliable. Our solutions are designed to address security compliance and access control concerns, so we're pleased to hear that these have been helpful for you! If you ever have any other suggestions or feedback, please feel free to share them with us. The Proxyclick by Eptura team

Emilio
IT Mgr en México
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Visitor management in a breeze

5,0 hace 4 años

Comentarios: Proxyclick changed the way the visitor logbook was managed at my company.
Starting from the front desk all the way to upper management everyone can get something out of it.
Its multiple options to customize from initial screen to e-mail notifications allows you to make your company name stand out.
It has several literature on its features, as well as API and webhooks.
Billing can be customized as well, so you'll have option to pay monthly or annually and choose the features you want to better tailor your needs.
Customer support seems to be always available and provide you with answers and follow up to your inquiries.
Overall is a standing product.

Puntos a favor:

It's a specialized SW for managing visitors. Provides different ways to informs hosts the visitor has arrived (SMS to cell phone, Skype IM, Teams and a big list to follow). Allows to invite visitor directly from your mail app. It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Contras:

It's enclosed to Apple environment, meaning there's no option to use an Android device. This is not all bad, Android can get several "flavors" due to the wide variety of devices running Android, on the other hand IOS is designed for only one HW manufacturer and this allows to make sure it will run as smooth as possible, so it is not that bad, but I had to write something, right?

Usuario verificado
Usuario de Linkedin verificado
, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Delivered as promised. Impressed with the overall solution, support team, continued improvements

5,0 hace 7 años

Puntos a favor:

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Contras:

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

Respuesta de Eptura

hace 7 años

Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help.

Usuario verificado
Usuario de Linkedin verificado
Servicios para el consumidor
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

It is a great enhancement to visitors experience when they walk into our building.

5,0 hace 7 años

Comentarios: a more secure check-in process

Puntos a favor:

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

Contras:

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

Respuesta de Eptura

hace 7 años

Thanks for having tested the beta, and glad you're on the native version now. Which printer did you try to print on?

Erica
Receptionist en Canadá
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great program!

5,0 hace 6 años

Puntos a favor:

Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.

Contras:

It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.

Respuesta de Eptura

hace 6 años

Hi Erica, Thanks for your lovely review! I've got good news about the Wi-Fi: our tech team just released a new update of the app, and the offline mode has been improved. Visitors are now queued on the iPad and will sync with the dashboard once the connection is back on. Make sure you've got the latest version downloaded on the iPad. If you have any other questions or remark, don't hesitate to write to [email protected]. Have a good day, Pierrine

Bengisu
Administrative Assistant en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A Software and a Team That You Can Depend On!!

5,0 hace 7 años

Comentarios: From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!

Puntos a favor:

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Contras:

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Respuesta de Eptura

hace 6 años

Hello Bengisu, Thank you so much for your positive review. Please keep enjoying the app and let us know if you need help with anything. Thanks!

Christine
Receptionist/Administrative Associate & Facilities en EE. UU.
Productos farmacéuticos
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy check-in process

4,0 hace 8 años

Comentarios: My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Puntos a favor:

The software is very user-friendly.

Contras:

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Respuesta de Eptura

hace 8 años

Hi Christine, Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print. Thanks again, Geoffroy (from the Product Team)

Connor
Sales and Marketing Administrator en RU
Muebles, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Just what we need.

4,0 hace 6 años

Comentarios: We use Proxy click to provide a virtual recepionist so that staff members time can be better focused on the intended work instead of having to look out for their visitors.

Puntos a favor:

The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things.

Contras:

Will on a rare occasion not pull up the keyboard on the kiosk.

Scott
Operations Manager en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Proxyclick

4,0 hace 8 años

Comentarios: We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.

Puntos a favor:

It is very easy to quickly check someone in and out. I really like the new kiosk software

Contras:

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Respuesta de Eptura

hace 8 años

Thank you for your review Scott. I will ask someone from our customer success team to contact you. It is possible to fully customize fields to meet your needs. Gregory

Elizabeth
RU
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Loving it!

5,0 hace 8 años

Comentarios: I really like not having to call my colleagues when their visitors arrive. It is the first time I've worked without a phone at the front desk and I find it very convenient. The odd visitor dislikes the system as not everyone is fan of smart devices. But it makes my life much easier dealing with colleagues and tenants.

Puntos a favor:

Telephone freedom. I don't chase colleagues over the phone anymore. They are aware of their visitor's arrival and take care of them.

Contras:

People not into technology find registering a nuisance.

Zachary
Inbound Agent Expeditors en Países Bajos
Logística y cadena de suministro, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

AMS-Inbound

4,0 hace 6 años

Comentarios: First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

Puntos a favor:

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Contras:

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Respuesta de Eptura

hace 6 años

Hi Zachary, Thanks for your review. I'm happy you like Proxyclick! Could you tell us more about your issue with reloading and finding more information at [email protected]? We'd love to understand how we can help you. Have a good day, Pierrine

DeBorah
Front Desk Reception en EE. UU.
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Exceptional Customer Service

5,0 hace 5 años

Comentarios: I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved.

Puntos a favor:

The software is the easiest one I have ever used. its very user friendly

Contras:

As of now I dont have negative to say about the software

Usuario verificado
Usuario de Linkedin verificado
Servicios para instalaciones, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy, Fast, Professional

5,0 hace 6 años

Puntos a favor:

easy to set up, easy to manage, easy to use professional look worked 100% reliable over the past 2 years

Contras:

language selection for users on login screen not always self explaining

Florian
IT manager en Países Bajos
Producción de alimentos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A solution that works with visitors

4,0 hace 7 años

Comentarios: A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book

Puntos a favor:

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Contras:

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Respuesta de Eptura

hace 7 años

Hi Florian, Thanks for taking the time to leave your review. May I ask what type of advanced customization you're interested in? We're always open to ways to improve Proxyclick. Is there any way I can help with finding a printer as well? Thanks