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Sobre Vtiger CRM

Se utiliza en equipos de ventas ágiles para aumentar la productividad de ventas, despejar cuellos de botella en los procesos y, finalmente, alcanzar los objetivos de ingresos.

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Puntos a favor:

The Customer Service Team when we have questions or require troubleshooting is extremely prompt and helpful.

Contras:

If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads.

Valoraciones de Vtiger CRM

Evaluación media

Facilidad de uso
4,1
Atención al cliente
4,2
Funcionalidades
4,2
Relación calidad-precio
4,5

Probabilidad de recomendación

8,3/10

Vtiger CRM tiene una valoración global de 4,3 estrellas sobre 5 según las 338 opiniones de usuarios de Capterra.

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Felipe
Analista IT en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Vtiger todo lo que buscas en una sola app

5,0 el año pasado

Puntos a favor:

Ha sido un aplicativo muy útil para nuestra área de marketing ya que permite gestionar las ventas y cuenta con bases de datos de los clientes.

Contras:

Su vercion para Android puede no ser compatible con algunas verciones del sistema o modelos de dispositivos móviles.

Carlos Abraham
Recursos Humanos en México
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Administra tus clientes de la mejor manera

5,0 el año pasado

Comentarios: Buena, facil aplicación contento conla plataforma

Puntos a favor:

Vitager CRM se destaca como una herramienta poderosa para impulsar las ventas, mejorar la atención al cliente y aumentar la eficiencia empresarial.

Contras:

Satisfecho hasta el momento con vitager CRM

Álvaro
Álvaro
Freelance en España
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Interesante opción, mejorable en el punto de la gestión de ventas

3,0 el año pasado

Comentarios: Buena experiencia en general, si bien existen otras opciones más completas en el sector y con muchas más opciones eficientes

Puntos a favor:

Muchas opciones de personalización y unas métricas realmente buenas

Contras:

No me termina de convencer para la gestión y el seguimiento de las ventas

Manuel
Tecnic en España
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Genial

5,0 hace 2 años

Comentarios: Buenas opciones y herramientas que hacen el trabajo diario mucho más rápido

Puntos a favor:

Su gran capacidad de gestion de datos y contactos

Contras:

Quizás algún tutorial para personas inexpertas

Paulo
Paulo
Gerente Comercial (Ingeniero de Ventas en Telecomunicaciones) en Bolivia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Easy to use and customizable

5,0 hace 5 años

Comentarios: I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Puntos a favor:

Its really easy to use and there are many options to customize the user experience

Contras:

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Carlos
VP of Sales en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Vtiger CRM vs Competition

5,0 hace 5 años

Comentarios: overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Puntos a favor:

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Contras:

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Nathan
Director en RU
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Versatile and scalable

5,0 hace 2 meses Nuevo

Comentarios: Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger.

Puntos a favor:

The ability to customise the CRM to your business requirements.

Contras:

Connecting modules together can be tricky for beginners.

Thomas
CEO en Alemania
Automatización industrial, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

QTE Training likes VTiger

3,0 hace 5 años

Comentarios: See section pros

Puntos a favor:

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Contras:

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

John
Marketing Manager en Australia
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Salesforce Killer

5,0 hace 5 años

Comentarios: I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

Puntos a favor:

This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

Contras:

Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

Alex
CFO en EE. UU.
Materiales de construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Flexible and complete package

5,0 hace 5 años

Comentarios: We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping

Puntos a favor:

Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback

Contras:

I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"

Aman Preet
Aman Preet
Developer en India
Usuario de Linkedin verificado
Automoción, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Pros and cons of Vtiger CRM

4,0 hace 2 años

Comentarios: Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM.

Puntos a favor:

Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task.

Contras:

Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected.

Andrew
Andrew
Managing Director en RU
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

One of the better Open Source CRM platforms

3,0 hace 2 años

Comentarios: We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users.

Puntos a favor:

The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.

Contras:

The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Convenient as SaaS, but not designed as SaaS

4,0 hace 3 años

Comentarios: My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above.

Puntos a favor:

The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are.

Contras:

It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.

Hanane
Freelance en Marruecos
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The great app

4,0 hace 6 meses

Comentarios: A very wonderful experience and still like you

Puntos a favor:

For ease of use .It offers a range of features for smaller companies

Contras:

A very good application in which there are no downsides

Tim
Pm en Kenia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

An affordable yet capable CRM for businesses of all kinds

5,0 hace 2 años

Comentarios: I beleive vtiger was the reason we were really able to be comfortable in sales automation,

Puntos a favor:

When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software.

Contras:

The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Too many feature gaps

3,0 hace 5 años

Comentarios: I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done.

Puntos a favor:

It has a lot of customization features. Support answers promptly.

Contras:

Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience.

PAOLO
Software development en Italia
Automatización industrial, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy, Customizable, Always present to help you

5,0 hace 5 años

Comentarios: The possibility of using a smartphone app has solved several problems especially when you are out of the office

Puntos a favor:

We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use. We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software. The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger.

Contras:

Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list

Cristian
Service Desk Analyst en México
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fast, efficient and easy to use

5,0 hace 5 años

Comentarios: I am glad to have found this online software. Our efficiency has increased; we do more work in less time. It helps us make better decisions with the reports. It is accessible from anywhere as long as we have access to the internet, it doesn't require any installations and can be accessed from a PC, tablet, smartphone or laptop. in conclusion, I can happily recommend it.

Puntos a favor:

Never have I been more efficient when doing tedious tasks, Vtiger surely helps me accomplish this work by allowing me to create detailed daily or weekly report templates. These parameters can be modified at any time to satisfy future needs. It helps us stay under established SLAs with its management tickets interface and notifications. The management console or interface it is very easy to understand, detailed information about any new case is displayed to conveniently. Any other necessary information can be located in different tabs of the menu.

Contras:

Overall, this CRM software has delivered all of the required needs I have for my organization, however, just like any other software out there you will always stumble across a learning curve. If Vtiger documentation was easier to locate and have it always in a link inside the interface management console to reach to, I would not ask any more from this CRM software.

Robert
Founder & CEO en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

VTiger is awesome.

3,0 hace 5 años

Comentarios: We are using VTiger of course for helping customers with support cases; however, where VTiger *really* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this. Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger.

Puntos a favor:

For the price, it is definitely the best CRM around.

Contras:

Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible.

Jonathon
Marketing manager en Canadá
Seguridad e investigaciones, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Fantastic Software

4,0 hace 8 años

Comentarios: Using Vtiger 6.5 Opensource to revamp our entire CRM ticketing system. The software is super easy to use with a few added (paid) extensions the customization is very easy and can be modified nicely for anything you want. More advanced features are available at a cost but are great. Few features i would like to see added in the future to create a more robust all in one software but overall would recommend it for anyone in need of a simple to semi complex crm. Not the prettiest UI but functions great. Seems to have a pretty active community of developers as well as a supportive community to troubleshoot any issues. Not all crm's have an out of the box inventory tracking built in. this was the big seller for me. again some more out of the box features could be added to this for a more robust solution. Overall after testing a few crm's, vtiger had its limitations but its simple to use, easily customized, lots of available extensions, and inventory tracking is what won me over.

Puntos a favor:

Easy to use and to customize Big community of developers and support community Continued development and updating with new features A lot of out of the box features on demand and open source available Inventory tracking

Contras:

Open source needs a paid extension to sync with Accounting software Needs a few features to be a more all in one solution (not including accounting)

Zandre
Tier 2 Network Support Engineer en Sudáfrica
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Continued: VTiger

5,0 hace 3 años

Comentarios: This is a follow up review on the very first Capterra review I did. VTiger is the foundation of my workflow; my Network Operations Center runs tracking and case management entirely off the VTiger platform. Overall experience is great, I have fully accustomed myself to the software and do not have any problems with it.

Puntos a favor:

Case/ticket tracking and administration on VTiger is extremely useful. VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics. Case referencing is near flawless when combined with email responses/notifications.

Contras:

Only down part to VTiger is that it has to do some system/cloud backup on a daily basis wherein the system completely locks up and you are unable to do anything. The site becomes unreachable for about 20 minutes and restores thereafter.

Jonathan
Director en RU
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Positive development over the years

5,0 hace 5 años

Comentarios: Since migrating from the local to the cloud version, we have added features that we use, we like the internal integrations between the elements and the ease of producing meaningful reports.

Puntos a favor:

The vendor is really good at developing the platform and bringing those changes to our awareness. This has been in the creative approach to sales and the adaptations around the new GDPR regulations.

Contras:

There is an integration that would be really useful but it hasn't been written yet with Quickbooks for UK Tax office program, 'Making Tax Digital'. It would be really useful to have the integration written, however this is above and beyond the rest of the application suite, we use if for sales and account management along with project and support services.

Christian
CEO en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Fantastic Service and Support

5,0 hace 6 años

Puntos a favor:

vtiger has been great for us because it is more comprehensive than many CRM solutions we have tried or used in the past, allowing us to handle sales, support, billing, and ongoing customer interactions. We have also found it to be very flexible and customizable, eliminating some of the other software services we have used outside the CRM, like project management software. However, the very best thing we have found about vtiger is that they pay close attention to our requests for support and our feedback for product improvement.

Contras:

Business reporting is somewhat limited for our needs. Third party solutions exist, but don't work with the cloud hosted version, which we use.

Salvatore
Ref. Risk Management en Italia
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The most affordable CRM

4,0 hace 3 años

Puntos a favor:

It allows you to activate the various business flows easily and in a modular way

Contras:

The use of the PHP language can sometimes create problems in case of security developments

Luca
Commercial adviser en Italia
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

easy to use, complete, free

5,0 hace 8 años

Comentarios: I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time

Puntos a favor:

Easy to use, free, adaptable to any need, lead generation, use in cloud

Contras:

For professional use, you must rely on companies able to develop solutions vtiger