Opiniones de TicketPeak

TicketPeak offers a valuable service for our theatre.

Comentarios: We've used them for over nine years and have been very pleased!

Puntos a favor:

We have used TicketPeak as our ticketing vendor for over nine years. As we've grown, they have grown with us. When we have a new need, they either show us how to use their system in a new way, or will accommodate their system to meet our needs. The product is very functional and their support is exceptional! Highly recommend them!

Contras:

Any cons I might have had were either something I didn't know how to do, or were addressed with their tech department and fixed to accommodate my needs.

Great Customer Service

Comentarios: Excellent!

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[SENSITIVE CONTENT HIDDEN] is great! Customer service is always available when I need to launch a show.

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We are limited with some covid necessities, but if it weren't for that, it's very user friendly.

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

Puntos a favor:

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

Contras:

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Ticket is a versatile platform for small and mid sized performing arts venues

Comentarios: TicketPeak has really allowed us to take all of our shows and activities online and create an interface with our volunteers and actors in an inexpensive and versatile way.

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I have appreciated the versatility of the platform, especially for a small, black-box theatre like ours. That fact that you can design and implement your own seating chart without having to have the involvement of other technicians was really the game changer for us, as our performances can have a totally different setup every show. I also have utilized and like the various reports for customers and purchases, and they are constantly adding improvements.

Contras:

It was a little clunky and not very user friendly in its first iteration, but that has improved dramatically. It does have a bit of a longer learning curve, but the feature set is worth it.

Excellent, Full Circle System to handle all our needs as an Educational Theater Organization.

Comentarios: They are an excellent company who is easy to work with. Highly recommend!

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Customer service is SO RESPONSIVE. They listen, hear our needs, and then update the software so efficiently to meet their customer's needs.

Contras:

As they were initially built as a ticketing/event management system, they are working to evolve their class registration/management tools.

We Love TicketPeak!

Comentarios: Excellent. They take a keen interest in our business and how we can increase our event revenue.

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TicketPeak works without glitches. Their customer support is outstanding. They listen to us about new features.

Contras:

Would be nice if they add private lesson functionality at some point.

It is pretty basic, but meets our needs as a small not-for-profit theater company.

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The reasonable price is a big draw, but it is also pretty simple to set up the events. The upgrade to mobile-friendly was great. I like that we can upload an image to our tickets and edit the content, at least somewhat. Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!

Contras:

The reports are pretty clunky and a bit confusing to download. It would be nice to archive old events such that they no longer show up on the reports option. Marking dozens of boxes to sort to a specific event is pretty annoying.

Recommended by a friend and we stayed for the service and features

Comentarios: It’s been fantastic. All of the team members we’ve had the pleasure of contacting have handled any issues quickly and to complete satisfaction.

Puntos a favor:

Easy to use once things are setup. It’s a learning process and once it’s accomplished it’s very simple to keep going. Completed events automatically disappear from public view.

Contras:

It’s sometimes difficult to remember how to do infrequent tasks such as issuing a refund.

Low Cost Solution for a simple performing arts group

Puntos a favor:

It’s everything we need for a low-cost solution for ticketing. Many of our tickets are comped or free, so we generally only have to pay a fee to cover The ticket usage.

Contras:

The user interface is a little clunky for making changes to an event, and how it presents attendance is a little bit confusing too.

This has been a great solution for our theatre group. It has aided in cash flow, important for us.

Comentarios: Our cash flow was better. We did paper registration and cheques/cash the first day of class. Now we have a continuous online registration. We are still converting people to online after all the years of being paper based. It's easy to print registration lists to know who's coming and how much room we have in the class. Online ticket sales are great, we know when our small studio is sold out.

Puntos a favor:

Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

Contras:

I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings. I'd love a bigger logo for our group too.

TicketPeak - Great Ticket Platform

Comentarios: We previously sold tickets in person and over the phone. TicketPeak has streamlined this process so much and freed up precious time. The customer service is great! Whenever I have a question, or something I am trying to figure out, I can simply contact your customer support. [SENSITIVE CONTENT HIDDEN] is amazing and always cheerfully answers any of my questions, or fixes any of my problems. Overall this was a wonderful addition to our school events.

Puntos a favor:

Our school uses this software for the sale of several types of events, from general admission to drama/musical assigned seating. This software makes it very easy for our customers to purchase tickets. We place the link on our school website for easy accessibility. The variety of reports makes it easy to track customer information and sales. You can easily export information for easy use.

Contras:

There are several areas to add information. When added the information goes to different locations. From what customers see on the order site, to what is seen on the order confirmation page, to what is printed on the tickets. It is a bit tricky to know what goes where. It can be a bit of trial and error to get it all set up the way we want it. We use this for multiple events, but it is not something we use every week, so it can sometimes take a bit to get it set up the way we want it. With that said, it is still worth the set up struggles, as the rest works seamlessly.

COULD NOT BE HAPPIER!!!

Comentarios: We had decided this year to switch to online assigned seat ticketing so that it would be less work for us during the school day and less lines at the door due to the fact we were always general admission. We went back and forth on whether or not we wanted to do it and i look back now and i'm mad at the time we wasted making a decision because it was THE BEST DECISION we could have made. It saved us SOOO much time and aggravation and kept our lobby so much more pleasant. In the past people waited an hour or more on line so that they got a good seat. Now, people came 15-30 minutes before show time, could walk around the lobby and then go in to their assigned seats. We noticed we also sold a lot of merchandise in our lobby this year because people did not need to stand in line, which was an extra added bonus! DO NOT WASTE TIME, EMAIL TICKETPEAK TODAY!!! You will NOT be dissapointed!!! Thank you Louis for all your help!!!

Puntos a favor:

-AMAZING customer service. Probably the best customer service i've ever dealt with ever. Louis was available via email and phone and wrote back to emails immediately. I never felt stressed waiting for a call back from him b/c he was so prompt in getting back to me. I really wish all companies had someone as attentive and reliable as he was with ticketpeak. -The site is very easy to maneuver through. At first i wasn't sure what to click and where to go but after playing around a little bit, it was mostly self explanatory and most people would have no problem using it. -EXTREMELY quick in getting our site up and running. It was less than 24 hours from the time i sent Louis our seating chart and we started selling tickets. -LOVE that you can add a jpeg logo to personalize tickets. -It's GREAT that you can add messages on the ticket regarding the show. -the reports the site provides are SOOOO informative and helpful afterwards. -We received a ton of compliments.

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I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.

Satisfied

Puntos a favor:

It is a great for the money. They provide excellent customer service, personal attention to needs that arise.

Contras:

Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.

Wonderful software and tech support

Comentarios: Our organization has used TicketPeak for 6+ years and have always had the help we needed from customer support to work through setup and issues with events event the day of an event. They fix whatever issues we have quickly. setting up an event and linking to websites is pretty easy and self explanatory. I highly recommend TicketPeak for your next performance.

Puntos a favor:

Ease of use, functionality and customer support.

Contras:

admin side needs a mobile version for tablets when your on the go or at events.

Great Customer Support!

Comentarios: the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.

Easy to use, lots of features

Comentarios: We are able to offer ticket sales online, which has reduced the number of volunteers needed at businesses to sell in person, and helped us keep better track of ticket sales.

Puntos a favor:

It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.

Contras:

Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.

Ticket Peak Online Ticket Sales

Comentarios: Great product at the best price. I certainly looked at many options and chose Ticket Peak. I highly recommend it to any organization. And, the service is absolutely outstanding.

Puntos a favor:

Louis Lamoureux is the absolute BEST person I've ever had the pleasure of dealing with. Instantly responsive to any question I've had and gives great advice and instruction. The product is imminently user-friendly and with Louis, very easy to setup and get started. I know that it has increased our sales even over the short period I've used it and the option to buy tickets online has not even been well publicized yet.

Contras:

I would like to access the event report in the "reports" section without going to the ticket page. When entering events, I would like the option of entering multiple dates for each event without having to reenter the entire event. Would like a "promotion" option which would allow a bank of numbers to be assigned which buyer could enter for discount on individual tickets.

Fort Peck Fine Arts Council

Comentarios: It's been excellent because of the customer service.

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The customer service is fantastic. Working with [SENSITIVE CONTENT HIDDEN] has been very easy.

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I was new to this job and this is the only software ticketing service I've worked with. I have nothing to compare it to.

Easy to set up. Easy for customers

Comentarios: This made the job of our box office volunteer much easier. It was a great simplification of the process. We especially like not having to handle credit card information and being able to look up seating for those who forgot their tickets.

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Ticketpeak provided summaries of purchases and sent checks in a timely manner. They are always available and helpful if you have questions or concerns.

Contras:

It would be nice if the software allow more flexibility in customizing your sites. It would be great to add pictures of your venue and add "themes" to your ticket ordering page. You can currently customize the tickets somewhat, but the ordering page is relatively bland .

Ticket Peak Enhancements

Comentarios: Excellent customer service!

Puntos a favor:

The latest enhancements to the website are terrific. Well thought out, easy to modify, including seating charts, and social distancing option is great.

Contras:

History of past event sales should have been migrated over.

Great product and service

Comentarios: TP has been a great company to work with for what we do in the school setting and specifically through the past year with limited seated and restrictions with Covid.

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TicketPeak is easy to use and has increased its functions over the past two years. They have great customer service and have been great to works with.

Contras:

Some of the weaknesses have been addressed and they have added to what you can do over the past two years. They next thing I hope for is to be able to add a view of the seats from the vantage point of the seat so a patron can see what it looks like before they purchase a seat.

Mobile option not user friendly.Report options not user friendly

Puntos a favor:

Ease of use when purchasing tickets (except on mobile devices) Customizable of seat plan Options for adding events

Contras:

Report options - available ones are not very useful Limited ability to repeat info when setting up events

Simple to use

Comentarios: We use Ticketpeak in a unique way. We are a not for profit Women's golf organization. We use ticketpeak for our members to signup for our many events. We can put a limit on tickets and offer different categories such as Green Fees and Green Fees with cart. We are all volunteers so being that it is easy to setup and not take alot of time to manage is a plus.

Puntos a favor:

Easy to setup and integrate. At anytime, we know how many people have signed up for each event.

Contras:

I think it would be nice to be able to label some of your own form boxes

Ticketpeak for theatres

Comentarios: I would definitely recommend TicketPeak. If you are looking to streamline your ticketing process for an event, have assigned seating, automate your processes and save your self time and money while at the same time creating a professional ticketing process TicketPeak is the way to go.

Puntos a favor:

system is easy to use, easy to integrate with existing online box office and company website, makes assigned seating for a venue simple and automated cutting down on our man hours for ticketing, ticket links for customers to self print works great and the system allows for on line access to check in redeem tickets at the event and search for existing purchases in the event someone forgets to bring their tickets to the theater. Events are customizable and new venues are easily uploaded to accommodate different seating charts.

Contras:

very few cons we have found in using Ticketpeak. There is a very slight learning curve to the system.

We love it!

Comentarios: Ease of use, helps reach a larger audience

Puntos a favor:

The fees are low, and the customer service is GREAT! Ticketpeak has continuously answered my questions and has even made changes to programming and formatting based on our needs.

Contras:

I wish there was an app for TicketPeak that was easier to use on a mobile device. Or make the site itself more mobile friendly.