Opiniones de Kigo

Un placer usar y trabajar con Kigo

Puntos a favor:

La cuidadosa atención al cliente y el apoyo durante la pandemia.

Contras:

Para ser empresa pequeña a nosotros sobraban muchas funciones.

Great online solution specialised in vacation homes

Comentarios: We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details.
The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ...
Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels. The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress. So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!

Puntos a favor:

Smart software with lots of possibilities to adjust to your business. Simple channel manager syncs to the most important portals

Contras:

Sometimes a time consuming job to adjust everything to your CI.

Kigo delivers

Comentarios: We are extremely satisfied with Kigo. The functionality of the program and the customer service has been top notch.

Puntos a favor:

We liked the comprehensiveness of the software. It does everything that we need. Kigo makes running our vacation rental business a bit easier.

Contras:

As a smaller company with a smaller vacation rental inventory we had concerns regarding the price point and the minimum monthly fees.

Right idea, but some big oversights...

Comentarios: Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Puntos a favor:

Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet).

Contras:

No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages.

Great!!! Please read my rating in detail. I have very specific requests.

Comentarios: Tracking for ads doesn't work well because we can't put a tag on the check-out page. Please also look at the rating description I did on the site before this. Everything else I like. I would like to work with you for a long time. We will grow further and might need to discuss pricing then. It's a quite high percentage to pay when we have more properties. We try to double every year.

User friendly reservation software

Comentarios: I have been in Vacation Rentals for 30+ years, worked in many softwares and Kigo is by far the quickest and easiest to learn and teach someone to navigate to get daily task completed. Once you learn the basics of where to find what, it makes the "back side" of the software more understandable.

Puntos a favor:

Many of the functions are easy to learn, or teach to new employees.

Contras:

Within "All Reservations" "Check In" reports, I wish it would show what the balance is, not just "Partially Paid" and the due dates, instead of having to completely open each reservation.

Terrible software "soultion"

Comentarios: This software is clunky, it isn't intuitive or functional in any way. What was sold to us by [SENSITIVE CONTENT] was leaps and bounds different than what we actually received. Kigo was supposed to make managing our rental and our client rentals easier. In reality, we didn't even add any of our clients to the software because we very quickly saw while using it for ourselves what a nightmare it was and were too embarrassed to offer our clients such a poorly executed system. They claim there's an "app" for owners and users. In reality, it's a junky ugly webpage formatted for mobile users. As an owner, trying to use it on your phone is almost impossible. The calendar is in a row format (like a week is listed) instead of a monthly format showing each month. We never got notifications when guests would contact us. We still relied solely on Airbnb and VRBO to communicate with guests and use the calendar. Lastly, the payment processing system is beyond terrible. It doesn't sync with the channels at all. For example, VRBO would show only tax had been collected but in Kigo sometimes nothing other than the full amount. They say they offer a functional website for smaller management companies to use. It's a VERY restricted WordPress site where they limit everything. There is (literally) only one font option and the site is locked down so owners cannot design the site to function (without errors) appropriately.

Puntos a favor:

Nothing but the idea that we were sold on.

Contras:

Everything. CONS Poorly designed and executed software Slow clunky platform Bounces admins from two different platforms to do very simple functions NO APP - despite what they tell you in their sales pitch Software is full of glitches and rarely works correctly The support and implementation team is lacking simple knowledge on how their software operates No notifications when guests communicate The calendar is set up in row format making it very difficult to view Data is not consistent in Kigo The client platform is sold as interactive but is really incredibly basic and doesn't allow clients to view their rental data/reporting as advertised Causes error's within channel managers

Excellent software for accommodation industry

Comentarios: Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.

When Kigo became a No-go

Comentarios: Kigo has newly been taken over by the American company Realpage and that is not an advantage for the clients. We have been clients for over a year and suddenly they raised their prices. I complained as Kigo didnt made any improvements to the existing software! So I had a phone call from a Sales Manager who promised me that we would be up runing in 90 days with the New Kigo. He really convinced me about this new product and I accepted the new prices too. But nothing happened and after 70 days I contacted my Account Manager and she had no idea about this. But she also inform me that I needed to buy a new website for the price of 4000 € (a very important detail that the Sales Manager forgot to tell me when he was selling the New Kigo) We lost a lot of time because of this horrible customers service. Furthermore they sacked the Account & Sales Manager and the Sales Director admitted that Kigo made a big mistake and that they have been understaffed. But at the end of the day they didnt take responsability for their mistakes. Our case went to their "Top Management" and they declined to give us any reduction for their mistakes. The product is good, but they completely lost it when it comes to customers service and therefor Kigo is a No-go for us.

Good in parts, but clunky and very poor support

Comentarios: We moved our portfolio of about 100 properties to Kigo in November 2015. Aspects are good and aspects are bad. The good:
Once issues are resolved the distribution is decent.
Revenue management works well.
The ops app is functional. The bad:
A number of issues that we raised at the outset are still not resolved, and we are now considering them as being more or less insurmountable. Kigo do not seem to be willing or able to address the issues. They are not critical but the detract majorly from various communication automation functions.
The app is very "clunky". Reservations take a long time to load etc and it is generally not a user friendly experience.
There are also a lot of bugs with downstream channels. We have experienced a lot of issues with our AirBnB, Booking.com and other connections. It is definitely an improvement on our previous software solution (MyBookingPal), and has the potential to be excellent, but it is a long way from finished, and the speed of changes that we have seen in the past six months leads me to believe it will be a very long time before this is a polished product.

Puntos a favor:

Distribution Revenue Management

Contras:

Slow to use Poor customer support Bugs not being addressed

Wonderful Experience!

Comentarios: Very Pleasant!

Puntos a favor:

Awesome Features, User Friendly, Agile On-boarding & best Customer Support

Contras:

should focus more on getting potential channels with easy connection process.

It's a pure waste of money: It simply does not function!

Comentarios: It was a nightmare. All of the above said was very time consuming and stressful measured against efficiency. The purpose of using KIGO n was to advance with many properties we have and save time, de -facto we were behind the point at which we started The only thing they will do regularly is to charge you the minimum monthly inaction fee of €191. And they don't care that you are not getting any bookings because their system fails to retrieve them and is generally a level of a start up at early stage, Not worth a penny spent.

Puntos a favor:

Support manager is very warm and helpful, but technical support is mostly useless, one iteration per week is not enough.

Contras:

1) Endless and innumerous bugs in the system,: buttons are not clickable, does not work correctly with Safari, they ask you to download other browsers (why? ) Very hard to use and we are quite advanced as a company in the IT technologies. 2) Unstable and unreliable connection between KIGO and Bookimg.com, failed bookings, discrepancies in calendars which we update in KIGO (correctly) and those which KIGO sends to the channels (incorrectly), practically manual uploading of each property and the necessity to supervise it. 3) Promises unkept, late response or no response: Expedia with content api was promised last year, latest end of Jan, still not there, no clear understanding of when it is launched at full scale, credit/refunds issue has been raised, promises given and never kept, bookings in Bookimg. com failed and need to be cancelled, penalisations waived: promises to speak to Booking.com given, no further action of at least we are aware of.

My experience at JZ has been phenomenal!

Puntos a favor:

1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great. 2 is the simplicity of the software 3 - The dynamic price tool 4- Channel connections 5- Always willing to improve and listens to all their customers(Very Important for me)

Contras:

I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product) Also, it's not yet connected with Trip Advisor Waiting on Home automation

From bad to worse

Comentarios: Unfortunately Kigo was our choice as a sotware when started the company back in 2012.
I've being a Kigo client since them and the product has always being just ok. But now in the last six months the problems are just an acceptable.
It tooks me 6 months to address with billing department a overbill issue. They just overbill un on US$2000.
Now, due to an update on product all clients website are down for a week. You head right. I do not have my website working for a week now. And for the this seems to be reasonable. and I just got a message saying they do not know when the problem will be fixed.

Puntos a favor:

ok software

Contras:

Bugs + customer support

Without customer service I would left Kigo a long time ago. Kigo is growing but has a lot to learn

Puntos a favor:

Easy of use. The system has a lot of potential to be the biggest and the best. Learning the needs of the clients and adding that to the system would make it almost perfect. Kigo is growing and learning and getting better in being there for the client.

Contras:

The system isn't open for changes. It takes to much time to adjust or ad something new to the product. Isn't ready for social media or MailChimp. Removing the benefits from the software: Ical, API with software of Kigo, not having a website development department anymore and not learning from the clients. Adjusting to the changes of the rental market.

I wish I could give them less than 0 stars. Kigo deserves a Black Hole.

Comentarios: Below are examples of dozens of real conversations with Kigo Support Staff illustrating that they truly do not understand how their software works. Me: Hi Kigo, something seems to be wrong with our Kigo Wordpress website, there's no property image included when sharing the page link on social media. Attached are screen shots, links and reports from Facebook that show exactly what the problem is (https://developers.facebook.com/tools/debug/og/object/ hint: 'og:image is missing') Kigo: Our test post shows no errors. (attached image) CASE CLOSED, thank you! Me: Please re-read my first message re: property images not showing in social media posts and notice that your screenshot is exactly like the one I sent to you when I said this wasn't working: no property image! Kigo: The social sharing plugin included in our uneditable template doesn't work well and you can't turn it off or install your own. Try an outside service like Addthis! Me: An outside sharing service doesn't change the fact that the info needed for sharing isn't included because the template functions aren't putting it there Kigo: We don't support sharing property images on social media. We removed that function on purpose. Me: You removed the ability for property managers and owners to effectively use the #1 marketing venue in the world? You purposefully want to hinder their ability to advertise properties and increase bookings by way of Social Media? Please confirm this. Kigo: You are correct, we removed your ability to share a property link from your Kigo website on social media with an image of the property included. Case Closed. --- Me. Hi Kigo. Our calendars aren't synching correctly with HomeAway and we're getting double bookings. Here are a bunch of screen shots, supporting links to our site, FlipKey, TripAdvisor and HomeAway. Kigo: That's a problem with HomeAway. Me: HomeAway only displays what you feed them. Hey HomeAway, what's going on? HomeAway: We only display what Kigo feeds us. Here are screenshots and links to support that Kigo is sending us the wrong data. Kigo: Why don't you turn off the online-booking feature so guests can't double book? Me: What's the point of having Kigo if we can't have online booking and correct info sent to distribution channels? ---
I have 15+ years of programming experience, worked w/ 5 property management systems and I have never, ever seen this level of incompetence from any software company.

OK

Puntos a favor:

Easy access, other platform requested to have a minimum of properties while it is good to build on from scratch. It has all the basics but miss a lot of details that may help my team work

Contras:

There are many unfixed Bugs, The Layout is faulty, There is No mobile App which would be very important in a job where you are very often out of office, No connection to Expedia, No specific link tool to italian Police

Excellent Software, gets better everday

Puntos a favor:

Great channel manager and very clever system to manage house keepers & guests. Romain our client manager is fantastic. Kigo listen to its customers and implement changes to improve.

Contras:

Not connected to expedia and the reports aren't great. (although this is improving each day) Would be great to get better reports so we can analyse our business and make changes. Revenue management needs to be improved too.

Good product, even better people!

Comentarios: We have been using Kigo since the beginning of the year to manage our Bali villas and we cannot imagine going back. The customer support has been second to none in our case and we always have access to a Kigo team member if needed. We had a slight issue with a sync between Kigo and Airbnb, some amenities were not showing up. Kigo visited us in Bali, in person and resolved the issue within a matter of minutes with the help of Tania who works on the customer support team in Barcelona. James Glover was our first point of contact as the person for developing new partnerships in Asia for Kigo. He was extremely helpful and realistic in the way that Kigo would be able to help us, and has continued to consult with us on an ongoing basis to ensure we are getting the most from the system. Kigo have recently visited Bali to learn more about this unique market, I have never heard of any other software provider doing this, which in my opinion makes them more than just a software. Lastly, Regina is our point of contact and yet again, we are working with someone who cares and understands our business. We have been explained from day one that Kigo is not as strong in Southeast Asia as in Europe and the USA, which is why they come here to learn. We look forward to continuing this partnership for the long term and helping you develop some features that will ensure you have total success in our region. Thanks, Kigo!

Puntos a favor:

- The Kigo team - Easy to use & learn - Kigo gives me a USP above others in Bali, they work offline.

Contras:

- Needing to get some more Asia focused channel connections

Great product, awesome support!

Comentarios: A good number; Centralised information, Multi-level management, Synchronisation between multiple platforms, Payments management, Website Distribution, Revenue management, etc, etc.

Puntos a favor:

Its capability to contain a vast number of configuration possibilities and the great support team, always available and communicative until resolution.

Contras:

It is not oriented to a biggest and more exhaustive hotelier management, we need more control over internal users. However they listen to our needs and we expect to have a solution implement soon.

Could not do it without Kigo and the team!

Puntos a favor:

Kigo, Kigo Pro and awesome people such as Richard Baker., Jason Gann., and Ron Pugla., make it possible for me to manage bookings for all of my properties and still have a life! The peace of mind and extra time that Kigo Pro's automation component affords me is priceless.

Contras:

Looking forward to the improved calendar interface and more attractive/user-friendly templates for statements, etc.. Also sometimes a little glitchy, but overall Kigo gets the job done and I would not switch.

Kigo Review

Comentarios: Challenging

Puntos a favor:

Holistic process. End to end process. Holistic process. End to end process.

Contras:

Managing Day-to-day Tasks and syncing with other OTAs.

you have to invest time with Kigo, to save it afterwards from your daily time.

Puntos a favor:

what i like most about this program is that it safes my time and it manages a lot. i have my calendar and all the dates saved about my guest. it also reminds me if a payment is due now.

Contras:

what i would say that i like least is that you have to take the time at the beginning to understand all the things and it really takes time to set up all the properties. but i think that this is normal with every new program.

Not happy

Comentarios: Kigos Free templates are really bad full of mistakes.
If you want to improve them they charge 125 euros an hour.
I think they made bad templates just so you would use their design team 900euros for some changes 3000 for a full custom.
I was told by their sales people the system would send photos and information to all portals using a sync .
which I thought was great......
I would just have to input into kigo one time and then sync .
Rubbish we have to upload descriptions and photos each time we want to join a new Portal.
which takes a lot of time .
I Just want to run away from this company very Bad experience very misleading.
we are now with them 3 months and still very little help apart from the 2-hour training in the beginning.
we wasted so much time with the template which we were told we could edit .but really they have just put restrictions everywhere.
Whoever designed the free templates knew everyone would have to call the design team in kigo.
where the can charge 125 euros a hour .

Excellent Customer Experience

Puntos a favor:

Since I am using KIGO, everything is going smoothly and I am having no more double bookings. But not only the availabilities are perfectly syncronised, also the descriptions are in place. So if anything changes in the houses of my agency, they get directly changed on all channels. I didn't think that it would be such a difference in the experience, but if you want to grow an agency it's important that every channel gets synced in the same way. So I can handle a lot more houses than I used to be able before that. I was screptic about the fix price per month for the software, but in the end KIGO is very fast in their customer service (any relyable) when you need anything.