Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of process automation, supporting the different strategic scenarios of service governance through the automation and enhanced configurability of IT and Business processes.

Cloud solution for helpdesk and knowledge base management solution that helps organize tickets, create articles and more.

Eccentex AppBase es una plataforma completa de aplicaciones de nivel empresarial para soluciones de gestión de casos, que reúne información, procesos y personas para casos de uso de investigación, solicitud de servicio, gestión de incidentes y proceso a decisión. AppBase otorga un control total al usuario comercial para adaptarse a los cambios en los procesos diarios y ajustarse rápidamente a las nuevas políticas y normativas.

ITSM solution that integrates asset management, task scheduling, ticketing, and more.

Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track, and answer requests from Slack in a message-based interface. Companies using Halp get faster response times, more productive operational support teams, and happier employees. Halp functions as a standalone ticketing system, or it integrates directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems.

Back is a collaboration and automation platform that enables internal service and business operations teams (like HR, Finance, IT, and others) to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way through automation. Back is the first platform designed from the ground up for the easiest and fastest use in non-technical and IT teams.

Provides multi pronged approach to reduce support tickets at source.

Easily integrated into any organisation’s existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges. Providing effective support for users is a priority for today’s businesses and NetSupport ServiceDesk’s fully customisable and intuitive browser-based interface makes it easy for technicians to maintain both desktop and mobile platforms while delivering robust workflow processes.

Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organisation not just your IT department. Sunrise ITSM contains over 30 different services designed to manage todays IT department. Sunrises highly configurable software platform means that these services can be readily changed and personalised to meet the requirements of individual organisations. Read customer testimonials and watch use case and demo videos at www.sunrisesoftware.com

Assign, plan, organize and manage internal or external service requests and tasks.

Software de asistencia al cliente que organiza, separa y finaliza llamadas con unos pocos clics.

Service and help desk automation for your company that allows you to easily track how your agents are performing.

Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement.

Service Support is a ticket management solution for all service centers (DSI, General Services, Human Resources, etc.) With Service Support, you offer your employees an interactive portal on which they can submit requests, report incidents, communicate with your support teams. This service can also be offered to your service providers, customers, suppliers, partners ...

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making.

SP Employee Self-Service Portal turns Office 365 and SharePoint into a next generation portal application, designed to make employees more self-sufficient, automate process flow and shorten cycle times. SP Employee Self-Service Portal provides employee services such as: Central Help Desk (routes to departments) Document Central (policies, forms, other organizational documents) Service Central (central point for frequently used business processes) Employee Directory

Manistocrat offers you fully transparent location-based options as customers

Self-hosted support ticket application.It handles support tickets, manages email tickets, and collects any payment.

Web-based solution for businesses that helps manage escalations and tickets which requires input from multiple vendors.

Password management tool to let end-users reset Windows log in password through web enrolment system and question and answer database.

T-HelpDesk is a powerful yet user-friendly ticketing system software. T-HelpDesk maximizes the management efficiency of the offered services thanks to its intuitive interfaces and to features of ServiceDesk, HelpDesk, IT Ticketing and Asset Management softwares in a single environment. T-HelpDesk supports multi-channel services for customers or internal staff, departmental services (IT, Production, Design, ..), SLA, API, SSO, multi-role, and much more. Can be integrated with T-Kanban and T-PPM.

AskMe Desk is the Service Management platform that allows you to design, govern and control workflows in multiple business areas with the aim of improving staff productivity, reducing costs, and making the whole organization much more Efficient. Desk allows classification, tracking, and control of service levels of any business process. It perfectly meets the needs of medium and large organizations.

Regardless of whether you are looking for a pure trouble ticketing, an ITSM software or even a full-service management solution, its modular design allows HEINZELMANN to adapt individually to your company's service processes. > ITIL and ISIS12 compliant > Enterprise-wide deployment > Web-based self-service portal > Workflow management > Scrum module > Support for IT and non-IT assets > Email interface > High integration capability > On Premise or SaaS and much more.

Aranda Service Desk ayuda con la gestión de procesos y servicios de soporte, como solitcitudes, requirimientos, incidentes y cambios.

Enterprise Service Desk, IT & Non-IT Asset Management, and Software Compliances Management with Integrated BOT. Most advanced application platform with 350+ APIs, AI & ML Capabilities. On-demand customization capability to meet the unique business requirement ITIL Processes (Incident, Request, Problem, Change, SLA, Preventive, Feedback, IT & Non-IT Assets, HW/SW discovery, Patches Information, Software Metering & compliances, Consumables, Custom Reports & Dashboards)

Improve your Customer Care with the 1st platform in Italian of Smart Helpdesk and Knowledge Base.

Service desk solution that helps businesses manage tickets, track billable timing, send canned replies to customers, and more.

Oleadesk is cloud-based customer service desk software for all sizes of businesses. Advanced expert chat and call facility inside the software .

En Rootnet sabemos cómo impulsar el rendimiento empresarial automatizando la forma en que las empresas realizan sus tareas diarias. Con una visión empresarial 360 y con el respaldo de las últimas tecnologías de automatización de clientes, marketing y ventas, impulsamos transformaciones digitales e integración de datos efectivas para que pueda elevar sus procesos y concentrarse en su negocio. Algunos de nuestros módulos innovadores son: -CRM -Workflows -Service Desk -Intranet

LTRS365 provides a software solution for IT and support departments to answer inquiries, handle incidents, problems, and more via email or SharePoint Online. At the same time, LTRS365 also provides its own self-service user portal. Answers are recorded automatically and changes in processing status are communicated immediately. The program is fully integrated into the email functions of Office365 and Exchange Online, and also offers research and search functions.

O IT2M é uma solução completa para gestão de serviços de TI (ITSM) e das áreas de serviços compartilhados (ESM). Aderente ao ITIL, possui ferramentas poderosas como workflow, regras automáticas, KPIs e dashboards para gestão e formulários inteligentes. O IT2M pode ser usado no Service Desk, nos Centros de Serviço Compartilhado e no SAC. É perfeito para empresas de outsourcing pois permite o cadastro de várias empresas, com possibilidade de escolher SLAs diferentes por empresa.

AI-driven and automation-powered Digital Workplace solution

Jetdocs is a no-code portal that serves as the front-end for every internal service request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates, which make up your organization's catalog. Employees are able to navigate to and complete in a self-serve manner, which are then fast tracked to the right person on the right team for resolution or reassignment.