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A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.
Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track.
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by developing better customer relationships. Designed with an easy-to-use interface it enables agents to log and close incidents and service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction.
Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly.
C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing.
Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing.
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE!
#1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
Boomtown's platform provides your organization the ability to dramatically reduce customer effort and drive sales while saving millions on customer support. Customers can connect with you via chat, phone, SMS or email. Help when your customers need it however they prefer.
Boomtown¿s AI learning platform provides your organization the ability to dramatically reduce customer effort and drive sales while sav
Manage Employee Requests for IT, HR, Facilities and Office Manager.
Collect, manage and resolve tickets in Slack in real-time.
OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions.
Need a snack in a pantry? Want to book a flight? Order some lunch? No more emails, texts or calls. Simply message OfficeAmp and get stuff done around the office.
Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack - where your team works!
Trengo is an all-in-one communication solution enabling companies to work smart & efficient from one shared team-inbox. Streamline communication with leads, clients, chatbots and colleagues via WhatsApp, Facebook Messenger, Instagram Messenger, SMS, VOICE, Email, live website chat and many other channels.
Provides an team-inbox for companies to communicate with their clients via all kind of communications in one central place.
El equipo de HelpOnClick hace todo lo posible para crear el software que ayuda a los comerciantes a comunicarse fácilmente con los visitantes de su sitio web. El chat en vivo y la mesa de ayuda, simples e intuitivos, permiten a los clientes concentrarse en los puntos principales: aumentar las ventas y mejorar la asistencia al cliente.
El software HelpOnClick Live Chat incluye las siguientes características principales:
Supervisión de tráfico en tiempo real.
Agente de chat virtual.
Iconos y textos personalizables.
Integración con Facebook.
Integración con los principales sistemas CRM, CMS, mesa de ayuda.
Configura el chat en vivo en tu sitio web en solo 5 minutos. Habla con los visitantes de tu sitio web desde tu PC, tableta o teléfono móvil. ¡Aumenta las ventas!
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more.
SAAS customer support and helpdesk software, hosted in the cloud and readily available.
ngDesk es un software de servicio técnico completo y completamente gratuito para cada paso del ciclo de vida de la atención al cliente. Con funciones que van desde alertas instantáneas hasta administración de tickets, chat en vivo y datos en tiempo real, todo gratis para usuarios ilimitados, ngDesk pretende llenar los vacíos en el software actual del servicio técnico. Además, siempre se agregan nuevas funciones, como IA y aprendizaje automático ¡disponibles en un ngDesk cercano a ti desde 2018!
ngDesk es la última generación de software de servicio técnico completo y gratuito.
Paldesk es un software de servicio de asistencia técnica y casos de atención al cliente que está diseñado para los equipos de asistencia al cliente. Resuelve problemas con las entradas y deja satisfechos a los visitantes y clientes de tu sitio web. En tiempo real y proactivo, es la herramienta perfecta para responder preguntas difíciles y brindar una asistencia extraordinaria. Reúne a tus clientes en un solo lugar desde múltiples canales, forja relaciones significativas y conviértelas en asociaciones fructíferas. Comienza ahora; es gratis.
Software de servicio de asistencia técnica y casos de atención al cliente para equipos de asistencia al cliente. Resuelve problemas en vivo con manejo proactivo de los casos de atención al cliente a través de múltiples canales.
All Your Customer Support. In Slack!
Make every customer feel loved
Talkus turns Slack into a simple help desk platform.
Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base.
All Your Customer Support. In Slack!
Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk in corporate environments of any size. It provides an efficient centre for any requests coming from customers or employees from any source and can be set up in the cloud or on an on-site server.
Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk.
Asequible
Personalización
Flujo de trabajo automatizado
Seguro, basado en la nube
Asistencia gratuita
Copia de respaldo diaria
Rastreador de activos completo
Lista de verificación basada en la categoría de la entrada
Sistema de comentarios sobre tickets cerrados y una herramienta de cotización rápida de proveedores
Think Tank NTG vende un sistema de tickets de servicio técnico basado en la nube que se personaliza para tus necesidades. Comenta lo que quieres hacer.
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, State & Local Government and Healthcare.
Project, portfolio and service management solutions in a single work management platform.
KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI.
KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk.
Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)
WowDesk is a powerful suite of help desk & customer service solution that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price.
Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe.
They call it help desk, we call it WOWdesk!
Learn more at wowdesk.com
Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview
OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.
IncognitoDesk is an online application that allows organizations who work with sensitive communities to send and receive SMS messages (and soon emails) while preserving the anonymity of the users of their services.
An online application that allows servicing sensitive communities while preserving the anonymity of the users of those communities
Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable technology that supports IT business services and growth strategies. Marval MSM ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision.
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version.
- it ready help desk
- downloadable version
- Saas web based version
- Ecommerce ready
- Multi-site (multi-store) connection
- Multivendor ready help desk
- Easy to use, 10 min to setup
- Everything you need to start supporting customers
Customer support help desk software for small business including web based cloud (Saas) and downloadable version.
Helprace es la forma más sencilla de gestionar la interacción entre clientes y empresas. Un servicio de ayuda con una comunidad de clientes intuitiva y una aplicación de comentarios que hacen que Helprace esté listo para usar de inmediato. No hay largas guías de instalación, manuales de instalación o configuraciones de TI para preocuparse.
Características: Reglas de caso, macros, SLA, acciones guardadas, colisión de agente, borradores, modificaciones, integración con correo electrónico, sistema de contacto con el cliente, creación de informes
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center
Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
Capacity is a secure, AI-native support automation platform to help you and your team save time and work smarter.
With the help of state-of-the-art AI, companies such as USA Mortgage, Newell Brands, Penguin Random House, and many more are turning to Capacity for their knowledge base, helpdesk and workflow automation needs. Thousands of employees at organizations large and small use Capacity to help do their best work. See what Capacity can do for you, your customers, and your team today!
Capacity is a secure, AI-native support automation platform to help you and your team save time and work smarter.
Are you System Integrator, MSP or IT Reseller?
Are you Office Dealer?
Are you Software House?
YDEA is a CLOUD platform to manage Help Desk Teams and Customer Support.
An All-In-One CLOUD Suite to manage entire Support Department:
- Tickets, Reports and sign from mobile
- Asset Management
- Planning and Map to show ticket locations
- Contracs: rent and pay-per-page printers and MFPs, prepaid scaled contract, recurring billing
- Customer Portal and FAQs
Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.
100% web-based help desk application that will improve your business management & your customer relations.
Faveo Helpdesk es un software de código abierto al que puede acceder un número de agentes ilimitado.
Con sede en Bangalore, Faveo HELP DESK proporciona a las empresas un sistema de centro de ayuda automatizado para administrar la asistencia al cliente.
Está diseñado específicamente para satisfacer las necesidades de las startups y las pymes con un sistema de asistencia de última generación basado en tickets. En el escenario de las startups actual, la retención de clientes es uno de los mayores desafíos.
Un sistema de asistencia basado en tickets, en la nube y autoalojado, con una base de conocimientos para empresas de todos los tamaños.
AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow.
AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.
Con el software Milldesk Help Desk, obtiene los mejores recursos, adhiriéndose a las mejores prácticas ITIL, y sin gastar una fortuna en ello. Brinde un soporte inmejorable al cliente con Milldesk, productividad a sus empleados, procesos automatizados, elimine el trabajo repetitivo, facilite la comunicación y permita la colaboración entre equipos. ¡Pruebe gratis por 7 días!
¡Software de Help Desk que organiza su soporte!
Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails.
You need a single app thats going to help you move faster and keep everything and everyone on the same page.
As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app.
Loop Email helps teams connect, collaborate and communicate all in one place.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts.
Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting.
Octopus is supported by a unique service package.
Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.
The Ultimate Customer Experience
Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb.
Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app!
FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!
Software de mesa de ayuda integral con integración en tiempo real con comercio electrónico. Rastrea todo, desde visitas al sitio web hasta pedidos. Administra las conversaciones de los clientes a través de los canales: correo electrónico, chat y redes sociales en un panel simple y fácil de usar.
Software de mesa de ayuda integral con integración en tiempo real con comercio electrónico. Observa y gestiona visitas de clientes, pedidos y tickets.
A traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries. With HelpNinja its as simple as using email but with the capability to manage it with your team. It helps you to categorise and consolidate different concerns of your customer. And for your customers, its the same email and they wouldnt even know you are using a system to email them.
Simple & Affordable help desk
Get your whole team on support for free
A cloud-based help desk solution that's powerful, insightful and easy to use.
A cloud-based help desk solution that's powerful, insightful and easy to use.
Axios Systems es el proveedor líder mundial de soluciones de gestión de servicios de TI (ITSM) de mejores prácticas. El software ITSM assyst, totalmente alineado con todos los procesos de ITIL, entrega continuamente valor comercial a organizaciones de todo el mundo. Este producto de catálogo de servicios ayuda a las organizaciones a gestionar su jerarquía de servicios de manera rápida y eficiente, con pocos recursos necesarios y brinda una gestión integral de los servicios durante el ciclo de vida.
La solución de software de gestión de servicios de TI basada en las mejores prácticas más avanzada del mundo.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests.
Simple Clean 100% Web Based Interface.
Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more.
LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.
The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.
SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.
Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.
My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.
Powerful, simple, and free customer service ticketing system for unlimited users to improve productivity and support business growth.
ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers?
We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support.
A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.
Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk has been designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.
Simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.
¿Estás buscando un software de asistencia técnica fácil de usar que pueda ayudarte a ofrecer un servicio excelente a tus clientes a través de múltiples canales? SutiDesk es la solución para ti. Con SutiDesk, puedes convertir automáticamente correos electrónicos a casos de atención al cliente y asignarlos de inmediato. Analíticas y tableros de información para resoluciones más rápidas y mejores.
Potente software de asistencia técnica en línea que ayuda a los agentes de asistencia al cliente a gestionar eficazmente las solicitudes de servicio.
FIT HelpDesk forma parte de un completo sistema de seguimiento que brindará a las empresas una ventaja competitiva. No es solo una herramienta de servicio de ayuda, es una plataforma de seguimiento integral que le brinda a tu organización la capacidad de proporcionar tiempos de respuesta más rápidos, aumentar la productividad y garantizar que se atiendan los problemas informados. Usando las potentes reglas de flujo de trabajo de FIT para alertar de incidentes que caen por debajo de los estándares de rendimiento, FIT HelpDesk asegura que las notificaciones de emergencia provoquen que el artículo se escale.
FIT HelpDesk es un sistema de seguimiento completo que incluye seguimiento de problemas, base de conocimientos, y seguimiento de contratos y oportunidades.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.
Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360° view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
As Artificial Intelligence technology evolves it's worth a closer look at what chatbots can do to provide better end-user support on IT help desk requests. Built on Microsoft technologies, Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity.
Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
El centro de ayuda de ProProfs es una herramienta integral que equipa a las empresas para que optimicen todos los procesos de asistencia al cliente fácilmente. Desde que el cliente se conecta con un agente de asistencia a crear un ticket hasta que se asigna dicho ticket, el centro de ayuda de ProProfs se ocupa de todo el proceso.
Con una función de bandeja de entrada compartida que hace que la colaboración entre los agentes de asistencia sea fácil y eficiente. Esta herramienta también incluye una función de creación de informes robusta para supervisar el rendimiento del agente.
El centro de ayuda de ProProfs es una excelente herramienta de asistencia al cliente que permite a las empresas resolver sus problemas al instante.
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.
A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Help desk solution that helps businesses raise tickets for customer support, track client interaction, verify purchases, and more.
Sensiples Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user
Tryvium Desk software focuses on agent customer interaction by integrating the S4B communicative application with various ITSM tools
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.
The main purpose of the service is to collect all elements of technical debt and features on one board for the general transparence and prioritization.
DevOpsBoard is ready to use solution which holds and visualize exceptions, monitoring alerts and customers feedback related to your service on a single task board.
All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.
Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team. If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you. Abhisi is designed to make your team's life easy and your customers happy. Because happy customers grow your business.
Beautifully Simple Customer Friendly Help Desk
Suite ITSSM completa; un software de servicio técnico que es simple, potente y fácil de usar.
Suite ITSSM completa; un software de servicio técnico que es simple, potente y fácil de usar.
An efficient web-based system of customer service with live chat and mobile integration included in all versions.
An efficient web-based system of customer service with live chat and mobile integration included in all versions.
Software de mesa de ayuda que permite a los socios del cliente resolver las consultas de los clientes. El software puede implementarse en forma local o en la nube.
Software de mesa de ayuda que permite a los socios del cliente resolver las consultas de los clientes. El software puede implementarse en forma local o en la nube.
Artificial Intelligence + Helpdesk Software = Better Relationships.
ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning.
ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.
Multi-channel customer service software fully powered by artificial intelligence.
SteadyPoint helpdesk; is an ITIL compliant SharePoint Add-in built using native SharePoint components that can be used by service desk employees as an Office 365 ticketing system, Office 365 service desk add-in or Office 365 help desk to support customers/employees with their trouble tickets and fulfill their service requests.
SteadyPoint Helpdesk is an Office 365 Help Desk Add-in designed to make you one with the Microsoft Ecosystem.
Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
Omnicus is a platform that enables an awesome customer experience across voice, chat, email, social media and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!
Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
Web based help desk software designed for small businesses that wish to effectively organize technical support online.
Web based help desk software designed for small businesses that wish to effectively organize technical support online.
Basado en la web, disponible en un entorno alojado o interno. Es fácil de gestionar y a los usuarios finales realmente les gusta usarlo.
Basado en la web, disponible en un entorno alojado o interno. Es fácil de gestionar y a los usuarios finales realmente les gusta usarlo.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.
SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
ServiceTonic es una solución potente y fácil de gestionar desarrollada para cualquier empresa que necesite automatizar servicios sin tener conocimientos de programación. ServiceTonic es una empresa con sede en España, fundada en 2009 y que amplió rápidamente sus operaciones a nivel mundial en más de 14 países con socios estratégicos en todos los mercados: Proveedores de servicios, finanzas, gobierno, industria, consultoría, etc. ServiceTonic ofrece gestión de servicios de TI, atención al cliente y gestión de servicios empresariales a todos los tipos de clientes. Desde pequeñas empresas hasta grandes empresas en todos los mercados
Software de servicio técnico basado en la web potente, flexible y fácil de gestionar, de seguimiento de problemas y de gestión de servicios.
Vizor es un sistema integral de seguimiento de problemas del servicio de asistencia para brindar asistencia completa al cliente y al cliente de TI Las características incluyen una potente integración de correo electrónico, asistencia de SLA, base de conocimientos, trabajo en equipo, asignación automática de tickets y un portal de autoservicio. Vizor ServiceDesk está listo para usar de inmediato o puede personalizarse fácilmente para satisfacer tus requisitos exactos. Disponible localmente y en la nube. Haz clic aquí para probar ahora.
Seguimiento integral de problemas del servicio de asistencia para el usuario final de TI y la asistencia al cliente.
eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly:
Create a truly awesome customer service experience.
eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine.
Here's how:
Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered.
Kick Second-Rate
Customer Service to the Curb
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Premium Help Desk Software
At a Fraction Of The Cost
Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution.
ITSM service desk application using Microsoft Lync for click-to-chat functionality.
H2Desk provides a flexible platform for delivery of customer support. At the heart is a robust ticketing engine that's user friendly and simplifies customer communications. Features include ticket management, live chat, task management, SLA tracking, and email integration. Client side widgets allows you to easily add knowledge base articles, tutorials, and more. Start a no obligation 30 day free trial and create a help desk in minutes.
Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.
Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package
All-in-one Pricing - No charge for additional functionality
Lowest Cost, Cloud-based Solution, 100% reported uptime last year
No hardware or software to maintain
Global scalability and redundancy
Any Platform HTML5
Any CRM No matter how customized (Custom Integration)
Any VoIP
A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams
Web+Center is a suite of open source, web-based help desk/Service applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.
It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud.
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM.
ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.
A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
HelpMaster está diseñado para usarlo en el servicio de asistencia, el centro de atención, la gestión de quejas, la gestión de las instalaciones, el seguimiento de los procesos de negocios, la gestión y el cumplimiento de solicitudes, automatización del flujo de trabajo, gestión de respuesta de correo electrónico y autoservicio web. Las empresas que buscan una solución que pueda alinearse con los principios de ITIL verán que HelpMaster tiene un diseño inteligente y es una herramienta poderosa. Con miles de usuarios en todo el mundo, HelpMaster es el sistema de servicio técnico de plantillas más flexible del mercado.
Software de servicio técnico basado en Windows habilitado para la web con diseño de flujo de trabajo avanzado e integración de correo electrónico.
Focus Desk es una nueva solución que permite una gestión rápida y fácil de los problemas de los clientes. Las preguntas, los pedidos, las quejas, las devoluciones y cualquier otro problema se registran automáticamente y luego se resuelven de manera oportuna y simplificada, haciendo que la atención al cliente sea más rápida y eficiente.
Focus Desk es un sistema de vanguardia diseñado para el registro automático de consultas de los clientes y su manejo rápido y fácil para un mejor servicio.
DiamanteDesk: un sistema de ticket de soporte independiente, diseñado para escuchar a tus clientes y reaccionar rápidamente para satisfacer sus necesidades. Es una herramienta fácil e intuitiva, diseñada para crear casos de atención al cliente dentro del CRM y asociarlos con cualquier cliente del sistema. En DiamanteDesk, los tickets se pueden asignar a usuarios y administradores específicos, y se pueden agrupar en sucursales para organizar el flujo de trabajo y enfocarse en solicitudes y problemas de prioridad alta.
Sistema de ticket de soporte de helpdesk y solución para atención al cliente con código abierto y fácil de usar.
Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.
Wisdoms live view shows you what your customers are seeing in real-time, and enables interactive screen sharing to help solve them, with no user installations. Wisdom integrates with Intercom and other Live Chat services. Wisdom is offering a 14 day free trial, to get your team pro-actively engaging with your customers!
Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.
Customer support solution for eBay sellers. A single inbox for all your eBay account, rout your tickets into a single place and manage them efficiently with automation and time-saving features.
Customer support solution for eBay sellers.
Tracking for key NPS metrics to ensure customers are satisfied.
Tracking for key NPS metrics to ensure customers are satisfied.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty.
Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
The best customer experience is built with Kiodesk. Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.
Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.
Software de centro de ayuda listo para ITIL, 15 procesos certificados por pinkverify. Base de conocimiento, gestión de requisitos (incidentes, solicitudes, PQR), proveedores, problemas, cambios, SLA/ANS y mucho más. Interfaz de usuario omnicanal agradable e intuitiva. Servicio SaaS basado en la nube (AWS). 18 años en el mercado y más de dos millones de usuarios activos posicionan a esta solución como el centro de ayuda de ITIL líder en Latinoamérica.
Sistema de tickets de software para centro de ayuda, SLA, base de conocimiento, preparado para ITIL, 15 procesos certificados por PinkVerify.
Desde 4.99.
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.
Helpwise ensures zero confusion between team members and speeds up your customer service and email delivery with communication and collaboration:
1. Create email responses and send right replies - every time with team collaboration.
2. Team members can chat within the thread.
3. Assign email to right team members.
4. Connect your other business tools and setup workflows to automate processes.
5. Get all your mailboxes in one place.
Helpwise is a Shared Inbox for your Team Email, SMS & WhatsApp business accounts.
Milvus es un Sistema de Gerenciamiento de TI Inteligente. Nuestra plataforma optimiza la gestión de acciones de su equipo de TI, resultando en eficiencia y aumento de productividad. Ofrecemos soluciones completas: exclusiva tecnología OneClick, Gestión de Tickets Inteligente, Control de Tareas, Gestión de SLA, Administración de Activos, Alertas y Monitoreo, escaneo de red, Control de Licencias, Portal del Cliente, Chat y Adecuación al modelo de GDPR. Bacio di Latte y Rappi confían en nosotros.
Sistema de Gerenciamiento de TI que optimiza las acciones del equipo de TI, resultando en eficiencia y aumento de productividad.
Crow Canyon's IT Help Desk for Office 365 and SharePoint is a comprehensive but easy to use help desk that increases options for ticket submission, including our portal, email, mobile platforms, and the web, turns those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets.
Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365
Help desk software solution for the IT support and service provider communities.
Help desk software solution for the IT support and service provider communities.
Web-based help desk solution that allows you to utilize remote technicians.
Web-based help desk solution that allows you to utilize remote technicians.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Velocity Integrations Software Corporation was founded on the growing and constantly changing needs of today's IT Help Desks. Our vision is to empower people in IT Problem Management by offering the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.
Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled.
Guía de Compra de Software de help desk
Tabla de contenido
¿Qué es el software de help desk?
El software de help desk permite a las organizaciones responder de manera más eficiente a sus usuarios. Estos sistemas ayudan a resolver preguntas técnicas y funcionales ofreciendo metodologías mejoradas para el seguimiento de tickets, la gestión de TI y la asistencia al cliente.
Al integrar estos elementos, el software de help desk mejora la capacidad del departamento de atención al cliente de prestar un soporte rápido y eficaz a sus empleados, usuarios finales y clientes. Los sistemas de help desk también facilitan el flujo de nueva información proveniente de los usuarios, lo que contribuye a la base de conocimientos de la organización. El software de help desk también se conoce como sistemas de ticketing de TI.
Ventajas del software de help desk
- Aumentar la satisfacción del cliente. Un alto nivel de satisfacción contribuye a aumentar la calidad del producto, mejorar la lealtad y retención del cliente y generar más ingresos. Una de las principales maneras de aumentar la satisfacción del cliente es mejorando la experiencia de atención. El sistema de help desk ayuda a garantizar que los clientes reciban un soporte centrado y personalizado, además de evitar que sus problemas queden sin resolver.
- Mejorar la productividad del personal. Cuando se usa como herramienta interna de soporte de TI, el sistema de help desk puede aumentar el tiempo de actividad de los sistemas tecnológicos de la empresa y ayudar a tu equipo de TI a gestionar y supervisar mejor las solicitudes de ayuda. Los estudios demuestran que los sistemas de help desk influyen en el tiempo de resolución de los tickets, la productividad de los agentes y la satisfacción con su trabajo.
Funciones comunes del software de help desk
- Gestionar la base de conocimientos: administrar un repositorio con capacidad de búsqueda que contiene las preguntas más comunes y problemas anteriormente resueltos. Este repositorio puede ponerse a disposición de los clientes o reservarse para el uso interno.
- Supervisar tickets/incidencias: realizar un seguimiento de las interacciones y automatizar el proceso de resolución de problemas.
- Alertar/escalar: enviar alertas o correos electrónicos automatizados para asegurar que los problemas urgentes se comunican puntualmente. La escalabilidad permite a los agentes enviar los problemas a sus gerentes.
- Mantener un portal de autoservicio: permitir que los clientes y empleados supervisen sus propios tickets, resuelvan sus problemas en la base de conocimientos y se comuniquen con los agentes de servicio.
- Gestionar acuerdos de nivel de servicio (SLA): crear, supervisar y aplicar el acuerdo de nivel de servicio correspondiente para cada cliente o sitio.
El directorio de software de help desk de Capterra te ayuda a preseleccionar las opciones que mejor se adapten a tu negocio filtrando las funciones que deseas.
Consideraciones a la hora de comprar software de help desk
- Integración con las herramientas de cliente existentes. Si tu empresa ya tiene un sistema de software CRM , asegúrate de buscar una solución de help desk compatible con ese sistema. Si no puedes integrar ambas soluciones, no solo estarás duplicando el trabajo, sino que también perderás datos al pasar de un sistema a otro.
- Pruébalo antes de comprar. Al igual que con cualquier adquisición de software, aprovecha los períodos de prueba gratis y la formación gratuita antes de comprometerte económicamente. Muchos paquetes de help desk están completamente basados en la nube, por lo que es más fácil probarlos.
- Sé realista en cuanto al presupuesto y el coste total de propiedad. El software de help desk no es particularmente caro en comparación con otros software empresariales, pero sigue siendo un gasto que tener en cuenta. Nuestra investigación indica que los compradores de software de help desk gastan, en promedio, 1200 USD más al año de lo que esperaban. Antes de comprometerte con una solución, asegúrate de conocer su coste total de propiedad.
Tendencias relevantes en software de help desk
Gran parte de los cambios y avances que se producen en los sectores de asistencia y servicio al cliente están relacionados con el software de help desk. Ten en cuenta estas tendencias en tecnología de help desk para que la solución que adquieras sea útil en el futuro:
- Interfaz de usuario conversacional y chatbots de help desk. Alexa y Siri han popularizado la idea de la interfaz de usuario conversacional: controlar un ordenador o extraer información del mismo mediante el uso de la voz y el lenguaje natural. Aunque los equipos de asistencia al cliente ya están experimentando con los chatbots y otras tecnologías de ahorro de tiempo, en el futuro se adoptarán más UI basadas en voz que ayudarán a los clientes a resolver sus problemas y acceder a las bases de conocimiento. Según nuestra investigación, el 68 % de las pequeñas y medianas empresas usan o planean usar interfaces de usuario conversacionales en uno o dos años.
- IA y "atención al cliente anticipada". La IA y el aprendizaje automático están de moda en todos los sectores; también ofrecen interesantes aplicaciones en el ámbito de la tecnología de help desk. Los algoritmos de aprendizaje automático, por ejemplo, pueden alimentarse con datos del cliente y tickets de servicio para anticipar la atención al cliente y ayudarle a resolver problemas incluso antes de que este sepa que existen. Según un estudio de Capterra, el 53 % de las pymes usan ya tecnología de IA o planean usarla en un plazo de uno o dos años.